Surprised by the negative reviews here, which prompted me to share my experiences. Purchased a home, needed some follow up work through the builder and Titan. Minor issues, all were fixed promptly and with great communication between Titan and our builder. Worked so far with a few ladies in the office, and Cole and Cris. Everyone was great, Cole came out to assess the work that needed to be done. He was nice and helpful each time. Had a concern with my furnace on Christmas Eve, the worst time ever to have anything go wrong with the cold temperatures too. Cris was responsive and pleasant to work with and learn from. Came out and took care of the issues I was having and provided me further information for future items and maintenance. I'll continue to use Titan after the one year warranty is over and through the five year warranty for the furnace. I will gladly pay for labor and parts through this company. So far, that's two crucial interactions for a new home owner and I cannot be more pleased and felt it good to share so others know the good experiences with this company. Highly recommend and I'll continue using them for HVAC needs. Thank you! read more

Had a great experience when setting up the appointment and when Cole came out to do maintenance on my central AC and furnace and he was on time and professional. The price was reasonable but also the capacitor was going out on my AC unit. Cole brought it in and showed me what it was registering at and didn't pressure me to replace it but wanted to let me know. In the end I did replace it and wasn't a huge expense. All in all, was glad I went with this company. Found them online and was a first time customer. Also, one thing that is really important with us is that a company send a text or some kind of notice to let us know they are coming. We have dogs and we need to know to get things prepped for people to come to our house. So when this is followed through on, it's helpful. Titan did send us a text and some companies say they will but don't. read more

After waiting 5 days for their appointment, they never showed up. I even waited an extra hour past their "4 hour appointment window". They claimed they came by my house and I wasn't home - not true as I waited patiently for their appointment. They must have gone to somebody else's house. So frustrating in this summer heat! I would suggest you find someone else, I did. read more

Critical: Professionalism, Quality Titan technician came by in the morning in July 2023. Identified himself as Clint. Did not feel all that comfortable with his presence. I initiated radom topics during the visit so as to feel him out. He did not come across so sincere to me. Who does in this business??? It is about selling - whether you need the part or not. We had a concern with one of the two heating/ cooling systems. It was a faulted capacitor. However, one thing led to another with this guy. After I authorized to replaced it he went after another component, then another then the thermostat then another capacitor for the second unit. He took the 'go - ahead' as an easy sell and so went as far as saying: "you need a new unit." It was one thing after another with this guy ... Clint. He saw that I wasn't a push - over and that I was onto his non-sense after a while. Had I not stepped in, he would have gone as far as he could to make his daily quota. Either that or return back to the office with a loss on 'this' customer for that day. Certainly, when reporting back to Tanner (apparently the owner of Titan) that would have been a wasted part of the day i.e., not enough push on selling. My reason for saying this is the following: Tanner was suppose to get back to us with a price for a 'new' unit that he so claimed was needed. Well, that didn't happen. Can anyone answer why he didn't go as far as to submit a price for the installation of a new unit? Think about it. We will not do business with Titan again. To all of you out there be sure to screen who you are going to use for this kind of service. Look them over. Start a conversation. Feel them out. Observe how they work. Go by your gut instinct. Find a reason whey you should trust them. We went with Titan becasue they claimed they were a Carrier dealer. This means nothing for the customer and everything to them. Don't be sold on non-sense. Observe how they work. Look over their work vehicle. Orderly? Clint left greasy finger marks all over the thermostat. He left behind hardware. He did not replace the electrical panel on the unit correctly. And forgot to turn the thermostat back on before vacating. On to the next sale... Mr. Vogel read more

I can't believe I'm writing another review this soon but my 85 year-old father was having issues with his furnace just after I had mine repaired so I recommended he call Titan. He did and was glad he did. Once again, great service. My dad was very happy and I thank Titan for doing such a nice job for him. My dad isn't technologically savvy so asked me to write a review for him. read more

Good, fast and reasonably priced repair with no nonsense. Very happy with the whole experience and would highly recommend to anyone with issues with their furnace and/or heating. Will use again when I install air-conditioning. read more

AC unit has been in place for many years without any work being done that could have possibly caused a leak AC Annual service performed on May 24, 2019 by a tech from Titan - Cost $110 Tech told me as he was measuring the temperature of the air coming from the register that he was not connecting to the AC unit to check the freon levels - He's the tech I didn't question him (but should have) August 8, 2019 AC is working when I get home from work around 6pm then stops shortly after I check and the thermostat says it's on but the compressor is not running. Temp in the house is not up to 78 degrees Thursday, August 8, 2019 I call Titan to have a tech come back and look at the AC Told no available appointments until Tuesday, August 13, 2019 so I ask for after hour call - fully knowing there is an extra cost but asked if they would work with me if found to be something the tech should have caught on May 24 to which they agree Friday August 9, 2019 Titan tech arrives around 7pm Titan tech checks temperature of freon line going into house and finds it is only about 73 degrees Titan tech suggests topping off freon - informs me that it's R22 and expensive - I agree to try it Tech has no R22 on vehicle and has to go to shop to get some By the time the tech got back the freon line was only at 69 degrees having left the AC running while gone. He explained that it should be in the upper 40s Tech adds 1/2 lb R22 freon and after several minutes the freon line going into the house is down to 47 degrees I go ahead and pay the full service call amount of $350 ($215 callout, $45 1/2 hour labor, $90 1/2 lb R22) and ask the tech to have his manager call me Monday Monday goes by without a call from Titan manager Tuesday, August 13 I get a call from Titan. Thinking it's the manager calling me I proceed to tell him the above story but then he tells me he is in Sales and calling to setup a quote for a new AC Huh? I didn't ask to have anyone call me to quote a new AC I ask to talk to the Service Manager. Abbreviated Summary of that conversation: Talking with the Service Manager I tell him that I felt the initial tech did not fully perform the service I paid for and I'm happy to pay for the freon but feel I should not have to pay for a call out or the after hours call out charge as this issue should have been resolved with the annual AC service on May 24 Service manager tells me that since the AC worked for three months he won't do that I told him I don't believe the AC lost that much freon in that short of period and that if it had the system must have a leak so why did the tech even offer to put more freon in I inform him that I planned on buying a new AC in the next couple of years and my sister has it scheduled to have them install a new furnace and that if he won't help out on this I won't be buying a new AC from them and it's not likely my sister will be buying a new furnace from them He tells me he will look at both tech notes, talk with both techs and call me in the morning About 5 minutes later he called back and said the first tech doesn't work there anymore so he can't talk to him and that the most he will do is refund the $90 for the freon I explained that at this point it's more about principle and integrity than money and I didn't feel that was fair and that I'm happy to pay for the freon He again said that's all he would do I told him I hoped that the $260 was worth losing at least two customers Needless to say, I will not be using Titan again. It's very unfortunate because I know other people who have had very good experiences with Titan. However, they also didn't run into issues and this shows me what the Service Manager's integrity really is. As for the actual cost of R22 - I can buy a 30lb tank of R22 via various vendors for anywhere between $300-$500 That equates to from $10 - just over $16 per pound Titan is charging $180 per pound No wonder he's willing to refund the $90 - $70-$80 of that was pure profit. read more

Last May Titan Air put in the Heating and Air Conditioning Unit in my DR Horton one year ago in American Fork. The compressor on my AC died and it is under warranty. Titan said they could not send anyone to fix it for over a month. Had to pay out of pocket for a different company to fix it despite it being under warranty so I could have a house that wasn't 90 degrees for the summer. Additionally, the air filters for the system they use are also a minimum of forty dollars. I am very disappointing in their customer service and their product. read more

I should have called Titan first!!! I had 3 AC professionals over the course 2 years come out to try and fix the issues with a leaking AC unite and Brandon had the issue pinpointed within a matter minutes. While the underlying issues originated with Titan, as they did the initial installation when our home was built, Titan was very reasonable and fixed the issues, charged the unit, and gave us lot's of sound advice all under warranty. I'd highly recommend these guys. They're thorough and honest and get the job done! read more