My parents recommended Rocky Mt. K9 after their groomer moved there, so we decided to try the bath…read moremembership for our five dogs. The online scheduling was convenient, but the website was difficult to navigate and had several features that didn't work properly. The front desk employee was extremely friendly and helpful when I called about signing up for the free 14-day trial. Our first visit was okay, but the baths were disappointing. The dogs still had dirt on their coats, my hands became dirty after petting them, and I had to rewash parts of them at home. I chose not to complain because I wanted to give the facility another chance. At the second visit, our dogs were noticeably more reluctant to enter the building. Staff also informed us that dogs may share kennels, which concerned me even if they're from the same household. When we picked them up, one of my German Shepherds, Violet, had diarrhea, feces on her tail and legs, and fresh abrasions and swelling on her nose that were not present before drop-off. I was never informed during the appointment that she had become sick. I had to clean and bathe her again after getting home. My partner called to express our concerns, and the front desk employee was again kind, apologetic, and said he would pass everything to a supervisor. Unfortunately, my conversation with the supervisor was the complete opposite. Rather than showing empathy, she immediately became defensive, insisted Violet's nose injury existed before the appointment, implied we were providing inaccurate information, and repeatedly focused on my "tone" instead of addressing our concerns. At no point did she apologize or acknowledge how upsetting it was to pick up an injured dog. We decided to cancel the membership during the advertised free trial. We were told it couldn't be canceled until after we were charged and then we'd have to request a refund, which made little sense for a trial period. We were also required to repay the 40% grooming discount that came with the membership. While I expected that part, it was frustrating considering we were canceling because of our experience. I do want to recognize the groomer who groomed our two poodles. She did an excellent job, and I happily tipped her 20%. I also want to commend the front desk employee for being consistently kind and professional. Ultimately, it wasn't the grooming itself that lost our business--it was the lack of accountability, empathy, and professionalism from management when concerns were raised. If our concerns had simply been acknowledged and addressed with compassion, we likely would have remained customers. Instead, we'll be taking our dogs elsewhere.

We love Rocky Mtn K9. Their staff is great with our babies. We use them exclusively for Daycare,…read moreBoarding and grooming. We are K9 Club Members, which is the best deal to get all the perks they have to offer. Our dogs get so excited when we pull up to drop them off. It is so reassuring that we have a place to take them where they feel loved. We also recommend their training program. Our dogs did a two week course and it changed our lives. Can't recommend them enough!!!!

I cannot describe how grateful I am for Carlos. I took my Rottweiler to him and she came back a…read morecompletely different dog. Off leash has been great. I will go to a crowded dog park and tell her to stay. I can walk 100 yards away and she will not move unless I give her the command word. Absolutely brilliant!! Thank you, Carlos.

Utah K9 Academy is hands down the best place to take your pup. Carlos and team is very…read moreprofessional, easy to talk to, communicates throughout training time, sends amazing video clips and photos WHILE maintaining your dogs personality which was huge for us. I knew we had a stubborn bred/dog (Australian Sheppard) but my pup made a great transition into listening, having tons more confidence and made it much easier for me at home. 100% worth every penny and would do it again. Thank you guys for being you

Emily came to our home once a day for 6 days to feed our 2 precious cats and give them medicine. I…read morealso asked her to do some additional things like get the package off the porch. It gave me peace of mind knowing my babies were feed wet food and given fresh water dailey. She is calm and kind and I know they appreciated her coming. Now that the babies have Emily I'll be going on vacation more often.

From the owner: At Snuggles & Snoozes Pet Retreat, we believe pets deserve more than a kennel—they deserve love,…read morecomfort, and a home-away-from-home. We offer cage-free, in-home boarding where your pets are treated like family. Because we keep things small and cozy, every guest enjoys personal attention, playtime, and snuggles. We follow your pet’s routine to keep them happy and stress-free while you’re away. We’re pet CPR and first-aid certified, and experienced with dogs, cats, and even farm animals. Whether you need overnight boarding or drop-in visits, you can count on us to provide safe, loving, reliable care. Locally owned in the Roy/Kaysville area, we’re passionate about giving pets the same care we’d want for our own—because at Snuggles & Snoozes, it’s not just boarding, it’s love, comfort, and wagging tails.

Best price around. Responds fast will definitely use them again. Only downside is they are way out…read morein eagle mnt

Wayne and staff is fantastic! Great place to board and train my lab while I was out of town. Highly…read morerecommend!

I absolutely adore Abby. Years ago I found myself couch surfing with my dog Tatum. I had no where…read moreto go. At one point I was living out of my car. I looked into several boarding places and finally left one and just cried. It was so dark and I just didn't have a good feeling leaving my baby there. I found Abby's number and explained the situation to her and she asked to meet me and Tatum. She said she would do what she could to help me. This woman completely saved us. I was able to board Tatum for about 2 months while I worked my butt off to get a new home for us. She allowed me to pick him up and spend the day with him and bring him back the same day. Abby was so good for my dog Tatum. He had severe separation anxiety and would scream if I left the house to go to the store. Being in boarding with Abby he learned that the world isn't so scary and he can be loved by many. He learned more social skills and played his heart out with other dogs. Abby always kept me updated and sent me so many photos reassuring me that he was ok. She ended up getting two Pyrenees of her own just like my Tatum. Tatum absolutely adored Abby. She is such a kind gentle soul and you could not find a better place to leave your pet than with her. We love you Abby!

Abby is a friendly person that's taken great care of my dog, Chloe. She is great with the dogs, and…read moreChloe just loves her!

we love Mandy's! They do a great job with both my dog and cat. They always look clean and cute…read morewhen I pick them up

I'm really disappointed with my experience here. On multiple occasions, the wrong service was done…read moreon my dog even though I clearly communicated what I wanted. While I understand that mistakes can happen, it became frustrating that it occurred more than once. I will say that when the correct service is done, the grooming itself is usually decent, it has just been difficult getting the correct service performed. Toward the end, they did acknowledge the situation, but it felt more focused on what I could have done differently rather than fully taking responsibility. I did want the bath and nail trim, but the most important service I requested was the shave. Unfortunately, the shave was not done. At checkout, I was initially told the total would be around $100 for the bath even though the main service I requested was not completed. I ultimately paid $66 for services that were not what I had asked for. When my dog was brought back to me, I was told he had been shaved to 5/8, which he clearly was not. After reviewing the groomer's notes, I was told he had received a contour and butt trim services I had declined at the beginning when they were offered. I had specifically asked for the same shave he received during his previous visit. I do acknowledge there may have been some miscommunication at the front desk, and I understand that mistakes happen. However, when it happens more than once, it becomes difficult to overlook. I also felt uncomfortable bringing my dog back to have it corrected because I worried I might be viewed as a difficult customer, and I never want to feel concerned about how that could affect how my dog is treated. Customer service and clear communication are extremely important when trusting someone with your pet. After reading some of the owner's responses to other Google reviews, the replies came across as unprofessional and poorly written. While I understand wanting to defend your business, the tone of those responses was disappointing. After giving several chances, I unfortunately don't feel comfortable bringing my dog back. I hope the facility works on improving customer service, as it is one of the most important aspects of running a business.

I took my dog for grooming and to get a close cut and Kathy was a trooper with finding ticks on my…read moredog without any complaint. I have never had any problems with grooming or daycare and find the employees to be responsive and nice.

I cannot say enough wonderful things about Idlewire Grooming--especially Lori!…read more My little 18-year-old Shih Tzu has never looked so good. At his age, I'm very protective and cautious about who cares for him, but Lori treated my sweet baby with such patience, gentleness, and love. It truly means the world to me to know he was in such caring hands. Not only did he look absolutely beautiful after his grooming, but he also seemed comfortable and happy--which says everything. Lori's attention to detail and compassion really shine through in her work. Thank you, Lori, for taking such amazing care of my precious boy. We are so grateful and will definitely be back!

Dr. Palmer is the best medical care professional I have ever had the pleasure of meeting. The staff…read moreis very caring and attentive and they all know my pups by name. Five stars just isn't enough to describe this hospital. Thank you for everything you have done to help Gizmo over the years and especially your care and concern with the old guy's heart and liver issues these last 3 months

Terrific Vet!! Not sure who the Vets were during the other reviews but we have always had a good…read moreexperience here. The Vets that we have seen have always been friendly and honestly concerned with the well being of our animals. The staff is friendly and accommodating (to the best of their ability) for scheduling. They stay busy and I have seen several repeat customers, I don't see how they can be that bad... See them once for your self, esp Doctor Palmer and then decide...