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    Paws 4 Thought

    4.2 (5 reviews)

    Services - Paws 4 Thought

    Pet sitting

    Private dog training

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    Rocky Mountain K9

    Rocky Mountain K9

    3.7
    (3 reviews)

    We love Rocky Mtn K9. Their staff is great with our babies. We use them exclusively for Daycare,…read moreBoarding and grooming. We are K9 Club Members, which is the best deal to get all the perks they have to offer. Our dogs get so excited when we pull up to drop them off. It is so reassuring that we have a place to take them where they feel loved. We also recommend their training program. Our dogs did a two week course and it changed our lives. Can't recommend them enough!!!!

    My parents recommended Rocky Mt. K9 after their groomer moved there, so we decided to try the bath…read moremembership for our five dogs. The online scheduling was convenient, but the website was difficult to navigate and had several features that didn't work properly. The front desk employee was extremely friendly and helpful when I called about signing up for the free 14-day trial. Our first visit was okay, but the baths were disappointing. The dogs still had dirt on their coats, my hands became dirty after petting them, and I had to rewash parts of them at home. I chose not to complain because I wanted to give the facility another chance. At the second visit, our dogs were noticeably more reluctant to enter the building. Staff also informed us that dogs may share kennels, which concerned me even if they're from the same household. When we picked them up, one of my German Shepherds, Violet, had diarrhea, feces on her tail and legs, and fresh abrasions and swelling on her nose that were not present before drop-off. I was never informed during the appointment that she had become sick. I had to clean and bathe her again after getting home. My partner called to express our concerns, and the front desk employee was again kind, apologetic, and said he would pass everything to a supervisor. Unfortunately, my conversation with the supervisor was the complete opposite. Rather than showing empathy, she immediately became defensive, insisted Violet's nose injury existed before the appointment, implied we were providing inaccurate information, and repeatedly focused on my "tone" instead of addressing our concerns. At no point did she apologize or acknowledge how upsetting it was to pick up an injured dog. We decided to cancel the membership during the advertised free trial. We were told it couldn't be canceled until after we were charged and then we'd have to request a refund, which made little sense for a trial period. We were also required to repay the 40% grooming discount that came with the membership. While I expected that part, it was frustrating considering we were canceling because of our experience. I do want to recognize the groomer who groomed our two poodles. She did an excellent job, and I happily tipped her 20%. I also want to commend the front desk employee for being consistently kind and professional. Ultimately, it wasn't the grooming itself that lost our business--it was the lack of accountability, empathy, and professionalism from management when concerns were raised. If our concerns had simply been acknowledged and addressed with compassion, we likely would have remained customers. Instead, we'll be taking our dogs elsewhere.

    Mandy's Pet Chalet

    Mandy's Pet Chalet

    4.0
    (59 reviews)

    we love Mandy's! They do a great job with both my dog and cat. They always look clean and cute…read morewhen I pick them up

    I'm really disappointed with my experience here. On multiple occasions, the wrong service was done…read moreon my dog even though I clearly communicated what I wanted. While I understand that mistakes can happen, it became frustrating that it occurred more than once. I will say that when the correct service is done, the grooming itself is usually decent, it has just been difficult getting the correct service performed. Toward the end, they did acknowledge the situation, but it felt more focused on what I could have done differently rather than fully taking responsibility. I did want the bath and nail trim, but the most important service I requested was the shave. Unfortunately, the shave was not done. At checkout, I was initially told the total would be around $100 for the bath even though the main service I requested was not completed. I ultimately paid $66 for services that were not what I had asked for. When my dog was brought back to me, I was told he had been shaved to 5/8, which he clearly was not. After reviewing the groomer's notes, I was told he had received a contour and butt trim services I had declined at the beginning when they were offered. I had specifically asked for the same shave he received during his previous visit. I do acknowledge there may have been some miscommunication at the front desk, and I understand that mistakes happen. However, when it happens more than once, it becomes difficult to overlook. I also felt uncomfortable bringing my dog back to have it corrected because I worried I might be viewed as a difficult customer, and I never want to feel concerned about how that could affect how my dog is treated. Customer service and clear communication are extremely important when trusting someone with your pet. After reading some of the owner's responses to other Google reviews, the replies came across as unprofessional and poorly written. While I understand wanting to defend your business, the tone of those responses was disappointing. After giving several chances, I unfortunately don't feel comfortable bringing my dog back. I hope the facility works on improving customer service, as it is one of the most important aspects of running a business.

    Ruffledale Pet Resort & Paw Spa

    Ruffledale Pet Resort & Paw Spa

    3.7
    (53 reviews)

    I'm new to the area and my anxiety ridden pup needed some grooming. They took all my information…read moreand verified vaccinations which I thought was kind of nice. Most ask for vaccines but then never verify anything. I let them know I'd be staying in the area in case my little man was not able to be groomed. He hates water, the blow dryer and is skittish around strangers. He was abused indoors before he was rescued so he's not a fan of new places either. They told me it would take 2-3 hours even though he didn't need to get trimmed at all. I walked out thinking this is never going to work. When no call came within 5 minutes I was a little surprised. Then the phone rings 40 minutes later....I thought.... there it is, he's not going to make it through. It's only been 40 minutes and not even close to the 2-3 hour eta. To my surprise, they told me he's ready for pickup and he did great. I was truly shocked. Shelly did a phenomenal job. My only negative is that they opened the little gate to the back room before having the leash on my dog. There were other dogs in the waiting room which was not a big deal but had someone opened the front door or had been walking in, my dog would have darted out immediately and would have likely run right out into the street. That didn't happen thankfully but it crossed my mind when I had to grab him by the bandana they put around his neck. I'm grateful that was on him. I will return and will request Shelly ever time. I'm glad I found this place and appreciate all the attention they gave my pup.

    Upon arrival, we had a very positive experience. The facility was very clean and the front staff,…read morealong with Amber, was very attentive. The technician was kind to our pet, but I was surprised that no one initially checked our pet's temperature or assessed his condition based on his symptoms; we had to remind the staff to do so before we left. Dr. C made a poor initial impression with his curt demeanor. He seemed short and almost dismissive of our pet's situation. For instance, he did not introduce himself when he came in and after a brief greeting, he pointed to the table for our dog and began his assessment without allowing us to provide input. He was halfway out the door before he finally asked if we had any questions. However, It came off as more of a formality versus actually caring if we had any questions and addressing them. The initial interaction, lasting less than two minutes, felt rushed and impersonal, reflecting poor bedside manner. However, Dr. C significantly redeemed himself when he returned with the medications and was very polite and more attentive. Additionally, a gentleman named Alex was extremely kind and helpful, answering many of my questions and putting my mind at ease in the reception lobby. Overall, our experience mostly positive and if I had to point out any areas of improvement , it would be the overall bedside manners that the doctor provided with patients. With that being said, I would return.

    Paws 4 Thought - pet_sitting - Updated July 2026

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