My parents recommended Rocky Mt. K9 after their groomer moved there, so we decided to try the bath…read moremembership for our five dogs. The online scheduling was convenient, but the website was difficult to navigate and had several features that didn't work properly. The front desk employee was extremely friendly and helpful when I called about signing up for the free 14-day trial. Our first visit was okay, but the baths were disappointing. The dogs still had dirt on their coats, my hands became dirty after petting them, and I had to rewash parts of them at home. I chose not to complain because I wanted to give the facility another chance. At the second visit, our dogs were noticeably more reluctant to enter the building. Staff also informed us that dogs may share kennels, which concerned me even if they're from the same household. When we picked them up, one of my German Shepherds, Violet, had diarrhea, feces on her tail and legs, and fresh abrasions and swelling on her nose that were not present before drop-off. I was never informed during the appointment that she had become sick. I had to clean and bathe her again after getting home. My partner called to express our concerns, and the front desk employee was again kind, apologetic, and said he would pass everything to a supervisor. Unfortunately, my conversation with the supervisor was the complete opposite. Rather than showing empathy, she immediately became defensive, insisted Violet's nose injury existed before the appointment, implied we were providing inaccurate information, and repeatedly focused on my "tone" instead of addressing our concerns. At no point did she apologize or acknowledge how upsetting it was to pick up an injured dog. We decided to cancel the membership during the advertised free trial. We were told it couldn't be canceled until after we were charged and then we'd have to request a refund, which made little sense for a trial period. We were also required to repay the 40% grooming discount that came with the membership. While I expected that part, it was frustrating considering we were canceling because of our experience. I do want to recognize the groomer who groomed our two poodles. She did an excellent job, and I happily tipped her 20%. I also want to commend the front desk employee for being consistently kind and professional. Ultimately, it wasn't the grooming itself that lost our business--it was the lack of accountability, empathy, and professionalism from management when concerns were raised. If our concerns had simply been acknowledged and addressed with compassion, we likely would have remained customers. Instead, we'll be taking our dogs elsewhere.

We love Rocky Mtn K9. Their staff is great with our babies. We use them exclusively for Daycare,…read moreBoarding and grooming. We are K9 Club Members, which is the best deal to get all the perks they have to offer. Our dogs get so excited when we pull up to drop them off. It is so reassuring that we have a place to take them where they feel loved. We also recommend their training program. Our dogs did a two week course and it changed our lives. Can't recommend them enough!!!!

I cannot describe how grateful I am for Carlos. I took my Rottweiler to him and she came back a…read morecompletely different dog. Off leash has been great. I will go to a crowded dog park and tell her to stay. I can walk 100 yards away and she will not move unless I give her the command word. Absolutely brilliant!! Thank you, Carlos.

Utah K9 Academy is hands down the best place to take your pup. Carlos and team is very…read moreprofessional, easy to talk to, communicates throughout training time, sends amazing video clips and photos WHILE maintaining your dogs personality which was huge for us. I knew we had a stubborn bred/dog (Australian Sheppard) but my pup made a great transition into listening, having tons more confidence and made it much easier for me at home. 100% worth every penny and would do it again. Thank you guys for being you

I love the girls here, and my pitbull does too, they are so friendly and are so good with my dog…read more Puka. I always have my dog cleaned and groomed here. I highly recommend them and the price is reasonably excellent for the what they deliver. I also take my dog to the certain service next door, they are just as amazing there too. They really care about your pet and your pocketbook too.

I have been taking my dogs here for a few years now. This last time I boarded them I was told they…read moredo not have groomers. Not a big deal.. But both of my dogs came home infested with dog lice! No one seemed to care.

If you're looking for a doggie daycare, look no further! Titan's takes such fantastic care of the…read moredogs that are here. My dog has severe separation anxiety and starting daycare was really difficult for her. In the last two months, the love and care that Titan's has put into her has completely transformed her. She went from being difficult while watching me leave to running in the door, tail wagging, no looking back. They had a summer pool party recently and put so much effort into making sure all the dogs had a fantastic time. Special shout-outs to Amberly, Taisee, and Kevin for loving my girl Oreo like I do and treating her like family!

I love taking my dogs to Titan's doggy day care and boarding Tyrone and Joni love the dogs and…read moretreat them really good. Their rates are fair and they show so much Passion and respect for the dogs their customers each other and the community. Their motto for life is inspiring. I highly recommend taking your 4 legged babies there, I do and I know that they are safe and happy when I pick them up. They will even groom and bathe your dogs for you while they are visiting for not much extra. The only place I take Fozzy, Gizmo, and Gracie is toTitans Doggy Daycare and Boarding. You will be happy you did. Mindy and Michael Harris

I have been bringing my three huskies here since we first moved to Utah in 2020. The staff have…read morealways been very open and honest, and caring, they always ensure that they keep me updated on my kids and when they prescribe anything for them they explain it in detail and everything. Earlier this year my daughter snow had 10 huskies puppies and they were there to help me and give them a great up to date shots and everything. I really love the way they treat you. I love the professionalism they have but not just that, the way they make you feel like family. My kids love coming here and they are always so happy when they come and leave. Thank you!

Great patient customer service. Friendly, fast and super affordable!! Willing to answer all…read morequestions both pre and post surgeries. Took 3 animals at once

Staff is great! My puppy cannot even be walked past the kennels because it gives her really bad…read moreanxiety from being in the shelter so the staff will walk her around another way to accommodate her! She is always happy when she leaves. I love getting updated photos of her while she is there and it's affordable! It doesn't smell of dog urine at all! It's kept clean

We have been taking our Golden Retriever "Kona" here for over a year.....she loves the pool time…read morein the winter months. Adalee is by far her favorite groomer. Ask for a facility tour before deciding to drop off your fur baby, you won't be disappointed : )

Best price around. Responds fast will definitely use them again. Only downside is they are way out…read morein eagle mnt

Wayne and staff is fantastic! Great place to board and train my lab while I was out of town. Highly…read morerecommend!

I absolutely adore Abby. Years ago I found myself couch surfing with my dog Tatum. I had no where…read moreto go. At one point I was living out of my car. I looked into several boarding places and finally left one and just cried. It was so dark and I just didn't have a good feeling leaving my baby there. I found Abby's number and explained the situation to her and she asked to meet me and Tatum. She said she would do what she could to help me. This woman completely saved us. I was able to board Tatum for about 2 months while I worked my butt off to get a new home for us. She allowed me to pick him up and spend the day with him and bring him back the same day. Abby was so good for my dog Tatum. He had severe separation anxiety and would scream if I left the house to go to the store. Being in boarding with Abby he learned that the world isn't so scary and he can be loved by many. He learned more social skills and played his heart out with other dogs. Abby always kept me updated and sent me so many photos reassuring me that he was ok. She ended up getting two Pyrenees of her own just like my Tatum. Tatum absolutely adored Abby. She is such a kind gentle soul and you could not find a better place to leave your pet than with her. We love you Abby!

Abby is a friendly person that's taken great care of my dog, Chloe. She is great with the dogs, and…read moreChloe just loves her!