I would like to share my frustration with the customer service at Printwell. In my experience, they…read moredo not deserve even a 1-star rating. I placed an online order for a printer cartridge on March 29, 2026. On April 1, I received an email stating that a refund had been issued because the cartridge is no longer manufactured. This means the company is listing and selling products that are not actually available. After a few days without receiving the refund, I contacted customer service. Mike Shudlik informed me by email that the refund had been processed on March 30. However, no money had been received. I called again on April 7 (after the Easter holidays), and was told that the refund had been issued on April 5. This was not true, as I still haven't received my refund. When I attempted to follow up further, my calls to customer service were disconnected twice, which only added to the frustration. The issue involved a refund of $14.36 only , and it was ultimately resolved only after PayPal processed the refund--not through the company's direct efforts. Overall, this experience reflects it's better to keep away from Printwell scammers.

I needed a brochure done quickly and not only did they do a beautiful job but did it on time for…read moreless money than staples. Great local company!

This location enforces the mask required policy and has stickers on the floor to help enforce…read moresocial distancing when inside. We had a return package we needed taped up and sent. We were welcomed promptly after walking in and was able to get everything completed very quickly! My bf put on the return label and the FedEx technician was able to slowly remove it for us and place in a FedEx clear envelope to make it easier for scanning and tracking. I was very happy with the level of service this FedEx provided. I also enjoyed that they enforced the mask and social distancing to keep the customers and employees safe!

Fex Ex in Hampton, VA is incompetent to have deliveries on the truck. This has happened multiple…read moretimes. This last shipment has live animals and the delivery was expected overnight. It didn't arrive in the scheduled window however the tracking said it arrived at the facility at 8am the morning it was scheduled to be delivered. Call customer service and they said it would be later that evening. It was not. Talked to 2 additional customer service and they kept say it would be delivered the next day. Put in a complaint ticket for someone to call back and asked for manager to call. Received nothing. Now 2 days later, o. Saturday, received a notification that our delivery would arrive on Monday. Why pay for overnight?! You can't trust them to do thier job for delivery and they down right lie. Ridiculous. I am worried that our livr animals will now be dead when it arrives.

Very poor customer service at customer service. I had several Amazon returns. Dead slow employee…read morewho decided to organize returns and cut up with a fellow employee. No greeting or thank you. The line behind me kept growing as he did everything but take care of returns. I was there with 7 items which were ready to go. He went and organized everything, including packing boxes in between each scan. UPS would have scanned everything and provided a receipt in under 5 minutes as opposed to Staples. The only thing he said was something about my packages were going to run up their UPS bill. Amazon is either paying or comping them for any shipping. So 30 minutes later, he finished and refused to provide a receipt. I'm now going round with Amazon as 2 of the 7 packages do not appear to have been scanned. Avoid this store. Just go to UPS. I wouldn't buy a single item at this store, even online. So much for increasing foot traffic to the store. I'm pretty sure everything was overpriced and antiquated anyway.

I came in today to return an item from Amazon because it's where I was directed to return it. I got…read morein line behind 2 people before me. When it's my turn, I walk up to the counter and say, hi, how are you doing? Charles looks at me and doesn't say a word. Starts fidgeting with his AirPods and then grabs his cell phone and starts messing with that. Then he puts down his personal cell phone and picks up another phone to scan my item. Never says a word to me - just kinda grunts at me. Your reviews for Amazon returns are terrible and I see why! Maybe you shouldn't service Amazon returns because clearly your employees make the experience awful.

Great service. I'm sorry to have forgotten the ladies name, but she is wonderful. Went in for some…read morecopies (didn't realize they didn't do small about of copies) and she just took care of it anyway. Great customer service.

Great Costumer service!! very helpful and great quality printing!! Highly recommend for your…read moreprinting needs

A young male helped us on 6/18 close to 5pm and was very speedy and helpful throughout our many…read morereturns we were making. Thought it would take at least 10 mins and took less than 5.

Zero stars-if I could. Williamsburg UPS? Nightmare. Took my prepaid label to ship to Delaware, and…read morethey flat-out refused to help when their scanner failed to scan the barcode, then claimed they can't manually enter the number. Meanwhile, I've had another UPS store do exactly that and ship it no problem. Staff didn't care, no supervisor, no fix. Total runaround, wasted my day driving to a place that claims they don't do that. Rude and incompetent. Go anywhere else.

Excellent service and genuine concern for customers…read more They also have supplies if you need them

I told the guy I was getting a QR code from eBay he says yes sir, he stares at my phone while I…read morepurchased a QR code from eBay, and then he tells me that I bought a USPS code and he can't help me. The staff aren't aware that you can choose either a UPS and USPS code when you buy an ebay shipping label, that theres a user choice involved. So now I have to drive across town because the guy didn't stop me and didn't inform me about this until after I purchased that QR code.

Staff is always very friendly and professional. I do…read morerecommend that they add store hour information to their YELP page.

Chris and the team are so knowledgeable, courteous and go the extra mile for the customers. Highly…read morerecommend!

From the owner: Quality Printing & Promotional Productsread more

Great service! LaTonya was quick to respond to my Yelp request, easy to schedule with, and arrived…read moreas expected to our location. Really convenient option for us and we would certainly use her services again!

LaTonya came by on short notice and was very flexible with scheduling and very patient with my…read morefamily member who wanted to chat with her endlessly! She is very professional, came prepared and even had printer paper on hand when I ran out and needed to reprint a document! Would definitely use her again if the need arises!