I'm not the type of person that goes online and leaves these type of reviews for a company, but I felt this one was warranted. I purchased a vehicle from this company in August of last year. The video presentation did not make mention of the damaged and obviously repainted front end. I discovered this after having the vehicle delivered to my home. Not only was the damage not disclosed, the car had almost 1000 more miles than what was listed online. I assumed it had been used by the dealership. This was not disclosed to me. This particular vehicle was a low mileage vehicle, and 1000 miles makes a huge difference on the resale. It also arrived dirty. The biggest issue was that the finance manager I was initially dealing with left and did not communicate to the new individual that would be taking over my transaction, the shipping details. They shipped my vehicle to Montana, and had to be eventually rerouted to Houston, delaying the delivery date by four days. Although they took care of the additional cost, I think that was the least they could do. The lesson that I learned is never buy a vehicle that you cannot test drive or look at yourself. I think these types of issues could be expected from an individual, but not a reputable company. Follow up - TJ contacted me directly to discuss the issues that I was having after the damage to the front end continued to get worse. Not only did he accuse me of lying, but said that they were not liable, and that there is absolutely nothing they can do. Stay away from this dealer at all costs. read more

TJ Chapman Auto - Poorly done paint and body work to front bumper that was not disclosed by dealership after "150 point inspection." - Body Shops Near Me - Salt Lake City, Utah

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Buying a car can be fun but also stressful. I actually bought two vehicles at TJ Chapman. I bought a SUV and then a Tesla. I was so happy with the customer service and how great their communication skills are. I was probably a difficult customer with all my questions. They were super patient with me and gave me the VIP treatment. I was very impressed in how they handled my situation. If you're in the market for a new car, I highly recommend you using them not only can you trust TJ Chapman but they go over and beyond customer service. Thanks TJ Chapman!! read more

Very disappointed definitely don't trust the sales men or blue star inspection I was looking at a 2013 Cadillac ctsv online I asked the sales men Kendall Reese and 2 other sales men and even the front desk person if the car was perfect no problems at least 1000 times they said yes it's perfect ABSOLUTELY no problems and I said ok I believe them and seen it had a 5 star inspection so I decided to fly out from Michigan to Salt Lake City Utah and buy the car cash in pocket but turns out the car had a obvious blown head gasket shown a few signs. Based on there behavior and how they handled it made me think they already knew about it and tried to see if I would still buy it (they most definitely knew about it) but never told me about it (wasted time and money) I walked away from deal (lol and I they tried so hard to get me to get lo jack $800 add on when I clearly never wanted it) (on the phone they seem super nice but now I am putting things together and I realize it was all a façade they are hungry salesmen that want to eat and don't care what people go trough to get a car read more

STAY FAR AWAY FROM THIS DEALERSHIP. They sold my disabled veteran husband a lemon. The car only ran for 2 weeks!! Even in that two weeks and even in that two weeks the car had to go back to TJ Chapman to be "fixed". Obviously they did not fix it and we ended up at the manufacters's dealership, where it has been for over 6 months due to parts backlogs. It needs over $13,000 worth of work (imagine trying to find that on a fixed income). This dealership takes advantage of disabled people and I would strongly recommend looking elsewhere for your next vehicle. read more

I keep finding more ways these @ssholes fvcked me. I have come to learn that on top of lying about the damage, they even rolled back the odometer. God do they svck. read more

Bought a beautiful 2015 Toyota Sienna 3 years ago. Everything looked great except for some scratches that weren't too noticeable. The car was branded title but had gone through the 150 point inspection so we felt safe. We saved a lot of money that way. The weekend after the purchase, we took a road trip up to Idaho. Halfway through the drive we started hearing something funny and got out to check the car. The noise was from the under body that was coming detached and was rubbing against the tire. We also noticed then that both front lights were now missing their silver trim around them and the bumper was coming loose on one side. We did our best to secure it all and we continued on. A few days later the horn stopped working. Next, the entire front underbody was loose and dragging and both sides of the bumper were loose. Paint on the hood and bumper started chipping pretty soon after. I called TJ Chapman Auto and they were nice and told me to bring it in and they'd repair everything once and for all. The mechanic was very nice as was the lady in the office. They assured me everything would stay in place now. I don't think I was charged anything that first time and they gave me a car to use for a few days while mine was in their shop. Unfortunately, it didn't take long for the bumper and the underbody to come loose again and for the horn to stop working altogether. This is where I can't remember all the details and exactly how many times I have taken the car in for the same repairs. They were never able to fix my horn again because the quote was something crazy like $1600 to do it. I'd also have them fix this or that (normal wear and tear items) while I was in for the regular bumper and underbody repairs and it became fuzzy on if I was paying for stuff that was actually my problem or theirs. They stopped giving me loner cars after once or twice. The price on repairs has never been outrageous; they've been reasonable. But it has been several times now and it honestly could have been 5x as often but I work and have 3 kids it's a big hassle to be without a car for over a week. Every.single.time I am assured that everything is going to stay in place now. The most recent time we brought it in we even demanded a completely new underbody to replace the old one they kept confidently reattaching and that we would pay for it--$600. Thinking this was it. Once and for all. Whelp... I don't know how long it took. Maybe 2 or 3 months and that brand new underbody is nowhere to be found. It fell off at some point and this is what my bumper looks like. Again. There are no light trim pieces. Again. So much chipped paint around the whole front of the car. My horn... you never know how much you use and need your horn! Especially on the freeway when people start coming into your lane about to hit you! Instead of honking I just have to swerve. Not safe. I've wanted to get rid of the car and the headache for a while, but I can't sell it to someone and feel honest and good about it. It has serious issues that seem to be unresolvable. We still owe on the car and don't want to be out that $$$$. It's quite the predicament. I've been waiting for the mechanic there to call me back for a few days now. TJ Chapman Auto must not know what to do at this point. read more

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The WORST company I have ever dealt with. 1st Issue: they made promises to me on the car I purchased, to fix outstanding known issues, and then I got stuck with $6,000 in a mechanical bill. They did say they would help foot the bill, then lo and behold they had a change in all the people who were helping me, and they had no clue what was said to me. I continued to work with them for a month, with them going back and forth "trying to make things right" to which they never did, and I got screwed. 2nd Issue: They never have cleared themselves from my title. My Financial Institution was notified that the prior lien holder was not satisfied. I called them and they promised it was cleared up. Now today I just got a phone call, they never cleared the lien, the prior lienholder was never paid, and I cannot get the car registered. AND I cannot get a hold of TJ Chapman, their phone lines say disconnected. At this point, I feel like they sold me a STOLEN CAR! How are these people still in business....? BUYER BEWARE! read more

Never ever buy a vehicle here. We have had nothing but issues since the day we drove our truck off the lot. They flat out LIED to us about our truck warranty and we have had our truck in with a mechanic FOUR TIMES in the 5 months we have owned it. Nothing but a bunch of shady crooked liars! If I could afford a lawyer, I would get one. But I'm already out thousands of dollars because of this sketchy company. read more

Vehicle was sold out from under me while I was at the bank waiting for TJ Chapman Auto to provide their wire information and final price. They assured me over text message several times the truck was mine while I was at the bank getting a loan. When we called to get the final price and wire information they told me they sold to another buyer. read more

Chris and Santi were fantastic!! We drove from Colorado to pick up a 2019 Ford Expedition. They gave us an amazing price for our traded in 2010 Ford Expedition. Chris even came in on his day off to help us out, and Santi was there to help out with getting the vehicle ready to go. They filled it up with gas, and detailed it one more time before we drove it home. They were very professional. It was a 7 hour drive, but totally worth it!! I will be giving my them my business in the future. read more

The way a company treats it's employee's who helped make them successful, says everything about a them. A business that treats their employees with disrespect, certainly doesn't have a problem treating their customers with the same disrespect. Honesty is key, and this dealership is lacking. read more

Edit to add: I just received a voicemail from Leo. It says "This is Leo, the general manager of TJ Chapman Auto regarding the vehicle you bought as a cash and carry that we had to lower down to $5,000 because you couldn't afford the rest of it. Can you give me a call back please. There's a thing out there called defamation of character so you should look that up." Nothing I stated in my review below was false. I posted my experience with the dealership and the unprofessionalism of leaving a voicemail like this shows true character. Defamation of character would be someone stating they had to lower the price of a vehicle because someone couldn't afford it. We walked in there and we were straight up from the beginning in stating we would not be paying more than $5,000 cash out the door. I didn't know setting a cap on what you wanted to spend meant you couldn't afford more? We walked away when they gave their initial counter of $5,100. We almost got to our car when the salesman's ran out and said they would do it for the $5,000 if we left good google reviews. We held up our end of the deal until the key incident below. We have yet to see any accountability from the dealership about this missing/nonexistent key. Review was 5 stars as the experience had started out great but then took a turn for the worst. Me and my husband bought a car from Clayton on 9/11. We bought as-is and we were told there were two sets of keys. It was past closing time and they said the 2nd set of keys could be in a tech's drawer. We were told that they would call us to pick up the 2nd set once they found it. The next day they said one of their salesmen who was off could have put the keys somewhere. We reached out everyday to ask about these keys. We finally received a response on 9/14 from Clayton that they couldn't find the 2nd set. Basically since we bought the car "as-is" and left without the 2nd key there was nothing they could do. They also mentioned that they already lowered the price on our vehicle as if that somehow made up for the fact that we weren't getting this 2nd key. We asked if we could make a copy of the key/fob and if we could get reimbursed since we didn't lose the key. We were told no because they lowered the prices to accept our offer (I don't understand what this has to do with them losing this key). We asked to speak with a manager. Leo the sales manager called back and said there was never a 2nd key. He also mentioned that they already lowered the price when we bought the vehicle (again I don't know what this has to do with us being told there's a 2nd set of keys). Both parties agreed on a price and at the time this included the 2nd set of keys. I don't understand why we were told about this 2nd set of keys and then all of a sudden they never existed after we tried to get more information for days. A verbal agreement was made when purchasing this vehicle that it included 2 sets of keys and a working fob. We received 1 key and a busted fob with no "guts". This was a good experience turned bad. It's not so much about the price of the key/fob but the principle. We were promised something, lied to, and blamed for "leaving without the keys." The gaslighting in this experience from numerous employees was unreal. I didn't mention the other 3 employees we spoke with who also tried to make it seem like what the dealership did was okay. Brian was the only reasonable person we spoke with. read more

If he does exterior work like on the car I bought from him he should just retire and stay away from the auto industry all together. My 2020 telluride is flaking paint and rust is showing every where. read more

The most unscrupulous man I've ever encountered. He lied through his teeth the entire transaction. The car he sold me in freezing cold weather had a massive and preexisting coolant leak. it ended up costing more than 10k to fix. He and his crew are crooks. Stay away! read more

This review has the ability to change. I have been involved with my 18-year old son buying his first car from a used car dealership. So far, this has been status quo of bad used car dealer experience. Blake was our salesman, and he was fine enough. Play-by-play on the "negotiating" talk. Nothing unpredictable. It was a very inexpensive car as my son wanted a "project". Car has been fine. The employees of TJ Chapman doing their job professionally, promptly and legally has been another matter. We were told that the car was sold as a Tax-Towaway. He purchased it on 12/24/2022. As he signed the paperwork he was told the title was "at another location" and "no one was there", but would be mailed to us in 4-5 days. Now, with a Tax-Towaway no temp tags were provided. Understood. I was skeptical of him leaving without title in hand, but he was eager. Too eager. Also, 4-5 isn't allowed by Utah Law. I am sure they know this. They just didn't know I knew they were required to provide within 48 hours. I didn't see any real need to make a stink because it was the holidays and I do understand schedules are very off. 4-5 days seemed reasonable. Now we are 1/5/2023. He cannot register the car because...still no title. He has stopped in to the dealership likely 3-4 times since the 4-5 day elapsed. Blake has been helpful, but truthfully his job is done. My son has been referred to Shallen, a title person. He was told the title would be overnighted to us 1/3. A tracking number shows a label was created, but no processing by FedEx. I called and spoke with Shallen today twice. She is not good at two sided conversations. She very much just wants to tell you what is up and have little to no dialogue. Found out the FedEx location she claims she took the title to. Called and spoke with the manager. She took 20 minutes and turned her store upside-down looking for said envelope. Nothing. Manager of FedEx was more willing to help resolve current matter than Shallen. So I called back Shallen. In a nutshell, she said she cannot help me anymore and needs to turn this over to the Controller, Liz. Still awaiting Liz to call. This all seemed shady from the start, and their actions aren't helping. There isn't much wiggle room for them on the law, so they need to produce the title asap, need to file for a lost title or need to refund my son. The law is on his side as the buyer. Trying to avoid bringing in larger parties, but this is absolutely a possibility. He won't wait another week, two weeks, month. TJ Chapman is behind on legal resolution. Someone needs to step in to resolve this. Willing to discuss, just no longer willing to be told to wait for something that is 10 days overdue. read more

horrible business, horrible customer service. they sold me a truck that had a broken cv axle, tie rod and misaligned strut. Basically they never had it repaired correctly to save a few bucks. Truck felt very dangerous and loose in the front end when I would hit bumps on the drive home. Gave Don Hackett in the service department a chance to make it right but they feel money is more important than safety. I'm fixing their problems out of my own pocket. Please do your research and avoid this horrible unethical business. read more

The fact that they deleted my review from google twice says a lot about this dealership. I am a real customer and below is the car I bought for reference (this is my first time writing a bad review). 2 days after buying a 2019 Crosstrek from here, I had a major gas leak while driving in the freeway. I took the car to my closest mechanic right away and he said I was lucky it didn't catch on fire. This is very scary as I had my 3 month old baby with me in the car. A couple weeks later the brakes went out as I was pulling out of my driveway, granted the car is a rebuilt title. 2 mechanics have now told me this car should have never passed the rebuilt title inspection. There's so many zip ties and tape under the hood. I would have hoped that a dealership would inspect a car before buying it, this tells me this dealership does not and they don't care about the safety of their customers. I am now terrified of driving this car, especially with my baby in it. read more

TJ Chapman Auto - Body Shops Near Me - Salt Lake City, Utah

talked to Gavin 3 days ago and thought I bought a 2019 Cadillac XT5 (that's STILL on their website as available) I asked what kind of deposit they needed, he said "no tomorrow " I'd be contacted by the finance department- well 2 unanswered emails and 2 text messages got me to call them where I was told that "my" car was sold 4 days ago! REALLY?! So I speak to the "manager" Frank who apologized (like that helped) telling me they're only human and they make mistakes and went on to tell 12 years in the business and 140 vehicles sold a month BLA BLA BLA. So I asked why can't someone push a button with a SALE PENDING banner in the ad once there's interest like eBay, Carmax or other more reputable companie? We'll Frank couldn't answer that! F#%#&D my holiday up but with today's attitude why should they care. BUYER BEWARE THESE GUYS SUCK! read more

Just bought a 2015 Hyundai Sonata Sport from these guys and it was a great experience. I was nervous about buying a rebuild for the first time, but they were able to show me a photo of what the car looked like before it was rebuilt, and it was very minor damage to the front bumper, which made me feel better! From what I understand, most if not all of the cars they sell come from California and are already rebuilt before they touch them. Apparently California insurance is very unforgiving about rebuilds, making the cars almost worthless there. Luckily Utah insurance (at least mine) is indifferent about clean vs. rebuild titles. Anyway, because of this situation TJ Chapman is able to sell amazing vehicles for great prices. I really like their sales team. They are so friendly, helpful, and easy to work with. Also, they have someone there till 9pm every day, so you don't have to leave work early just to look at some cars. Overall, I was very pleased and look forward to doing business with them again when I'm in the market for a new car. read more

These guys were so great to me. I bought a used Audi and had a fuel pump go out the very next day. Their mechanic Jose worked with me to get the car repaired quickly (which is saying something in the middle of these corona times) and kept me up to date the whole time. When it came time to pick up the car Jose and TJ decided to eat the entire cost of the repair! Very happy with the entire experience and look forward to going through them when it's time for a new car! read more

Wonderful selection of extremely low priced vehicles. My wife and I flew in from California and they had our salesperson, Jose pick us up in the car we were looking at and the test drive started right there! Jose was great and TJ was so kind and informative. We really felt the love and dedication put into this great dealership! read more

So everyone's aware when you buy vehicle here you do not have to get the LoJack. You're being charged or paying 800 bucks (more if you finance it) that you don't need to. They buy it for their tracking system for their use of keeping track of their vehicles but then so they don't have to eat the cost of it they push it off onto you as a security device that you could realistically use a Samsung tag or an Apple air tag for a much cheaper price of like 30 bucks. so it's not in your best interest to get it it's in theirs and so they push it. Do not sign the piece of paper that says you'll take the LoJack to save them the paperwork even if they say they'll just write you a check for it when you get there to make up the difference so they don't have to do the paperwork again. It won't happen as you'll see in the photos I'm going to attach. I still haven't received a check for it. The LoJack was returned to them before leaving the city and as of December 12th 2022 I still don't have a check for the LoJack that I don't have service for nor equipment for which I didn't want in the beginning I've also got the audio logs and the audio recording of me with the personnel inside commenting that I didn't want it that I had no intention of having it because I have an app on my phone that records all my calls and generally when doing business I record the conversations The app I use is called (all call recorder) or ACR it's useful for times like this. read more

Warning! $850 in unnegotiable dealer fees! No floor mats included with cars. Not even half a tank of gas or decent windshield wipers. The dealership advertises low prices, but it's a sham to pull in customers. Sales will say, "I don't know what the dealer fees are." Then when you commit to buy they turn you over to Finance who suprises you with the fees, fees, fees, and bad news. This is true for alll customers, paying cash or financing the vehicle purchase. read more

I can see why the reviews are so bad. Four days ago (Friday) we sent a request about a vehicle. Saturday we hadn't received a reply, so we called and yes, the car was available. This would be my son's first time buying a vehicle, so I was helping him. We spoke to salesman Zack and had some questions on an extended warranty with the vehicle. My son had been pre-approved, so we just needed details. Zack said their finance manager would be calling to get paperwork started and answer questions. No one called Saturday! Monday, we finally called THEM back. Oh yes....our paperwork was on Jamie's desk (finance) but they were short staffed, so they were going to call today. We went over warranty options and then asked for a purchase order to be sent over with a warranty, and one without, and we would forward them to the bank (this was 9:30am). My son received a text that someone else was looking at the car, but when we asked, they didn't take deposits. The purchase order finally came through, but was incorrect, so we called Jamie at 10:30am and left a message. By 11am, she hadn't called back so we called again, and were told that she would be given the message. By noon, no one had called and we were again told that someone else was interested. 3pm rolls around and no one had called or emailed new paperwork, so yet again, we call. While we are on the phone with yet another salesman, my son gets ANOTHER text saying a local person was interested and wondered how our financing paperwork was coming. Well if we had the paperwork, it would be great. I asked to speak to a manager and Jason apologized, again said they were understaffed, but also said he didn't know of anyone else looking at the vehicle. He worked on getting us a new purchase order. At 3:50pm Frank, a DIFFERENT finance person, emailed my son the new order. Guess what? Wrong again! So we email Frank back, no response. We call, voicemail. Finally we chat to Jason again, and then JAMIE texts back saying she will get the corrected order to us. After waiting another 30 minutes, nothing shows up, and my son gets a text that the vehicle sold to another person. Called and left a message for the manager to call me back to lodge a complaint and guess what? He's busy and will call me back. I'm still waiting! The lack of owness, lack of customer service, and lack of communication all make this a dealer to STAY AWAY from at all costs! Terrible experience! read more

Don't trust anything they say. We literally had a signed purchase agreement. We wanted to take the car home that night but they suggested leaving it there so the work could be fixed by their mechanic. Two days later I call to check on the work and was told they sold the car to someone else who offered more money. I had given them half of the money up front and they said to give them the rest when we picked up the car. Their only response was "sorry, we sold it to someone else who paid a higher price." Got it, lesson learned, don't trust TJ Chapman Auto. A handshake and a contract don't mean anything to them. read more

I just got an outstanding deal on a rebuilt 2019 Toyota Tacoma. It was exactly what I'd been looking for, year, color, very low mileage, and super duper price! The dealership pictures and video were extremely helpful TJ! They arranged financing locally because my credit union would not deal with a branded title. I was also able to look at the "before" damage pictures as well as the Carfax while making my decision. I flew in from Colorado, wrapped up the deal within a couple hours and was back home the same day. Thanks Laurie and Jake for the responsive and honest treatment! I would definitely consider TJ Chapman for a future vehicle and will ask my friends to consider them also when they are looking. read more

Excellent, hard working people that will be there for you long after the sale. High quality cars at an amazing value. We've bought a couple of them from TJ. I don't think you could find a more honest guy. read more

I have never been so impressed by the integrity and transparency of the staff a TJ Chapman..TJ , Lori and Jake were amazing to work with! I love my Cadillac XTS .. I will never shop another dealership..thank you guys for everything..im spreading the word. I will be back for more !! read more

I purchased a 2009 Suburban from TJ Chapman. I knew what I wanted to look at when I arrived and had already run a CarMax report. Jake was very helpful and I was allowed to test drive and inspect the vehicle thoroughly. 3 issues that I found were fixed and the vehicle was detailed while I did the paperwork. Again, Jake was very helpful and I was driving off with my new vehicle within an hour and a half. The entire staff was helpful, courteous, open, and professional. If you are looking for a great used vehicle, TJ Chapman is the first place you should look. read more

I recently bought a car from this dealership. I flew in from Phoenix to buy a car and drive it home. But before i did i had many questions. Roarke my salesperson and Chris the finance person where very helpful and answered all my questions. They picked me up personally from the airport. The car was parked right in the front for me to test drive it to make sure it was to my liking. I was in and out in 30 minutes. Highly recommend them. read more

Will sell right from under you. They seemed very helpful, got me to the credit union that would do a loan for branded car. I got approve was in contact will them every step of the way. They knew the check was overnighted next day the car should have been off the market. They work on first come basis which is understood but once they give you a purchase order and know funds were overnighted with a tracking # they should sell out from under you if someone offers more money. Then they either lost or tried to cast the check. I think Leo was helpful but don't trust Chris in finance. read more

What a great car buying experience! I've bought lots of cars and this was one of the best ever dealer experiences. TJ was a pleasure to deal with. The car was expertly repaired and in perfect condition. The repairs were explained in detail (nothing was held back) and I saved thousands of dollars over similar cars with much higher mileage. I was so impressed, I asked TJ to find me a truck on the spot and he found just what I was looking for in a couple days, so I bought it. Don't go to the other rebuilt dealers and deal with all their slick sales tactics. If you want to save a ton of money on a great car, TJ is your guy. You won't be disappointed. read more

My husband and I bought a hardly used (but front end rebuilt-collision) Toyota Sienna. We were nervous to buy a rebuild, but so far it has been a dream minivan. We've only had two minor issues (one being just a fluid top off that freaked us out because it caused smoking), and another that was discovered because of another small front end collision we had at a stop light. TJ has been nothing but kind, and responsive and helpful with everything. And a man of his word with any warranty claims and coverage. Taking the calls from me personally. He lent us a van free of charge while they were verifying the safety of our van, and even had his employee drive it out to us. They've done an amazing job being helpful and attentive. Looking forward to years in our wonderful minivan and grateful for the good service done by TJ and his team. read more

I am IN LOVE with my new car I purchased here! They have been doing work on our cars for years, so it was a no-brainer when it came time to replace my car. This is a car I would not have otherwise been able to afford, so I was thrilled to find it! We had it checked out, before we purchased it by a private mechanic and after by a Subaru dealership. They were both impressed with the work that had been done to restore the car. TJ and his mom are fantastic to work with, and although the salesman was new, he was incredibly friendly and went out of his way to be accommodating. read more

I wouldn't ever do business with these people. They can't be trusted. They sold me a vehicle, took a down payment and then sold the vehicle out from under my feet. They made no attempt to make the situation right. read more

F**k these people. I test drove a car, bought it because it was fine. Then I went to go run a simple systems check and all these lights popped up and the transmission was bad. Took it back to them to have it fixed because that's what they're supposed to do right? They tried telling me that they don't have to fix it but did it anyways. Said they rebuilt the transmission and everything was good. I got it back and the AC was busted and by this time I was NOT going back to them. Took it to a shop that actually knows what they're doing and they tell me that the REBUILT transmission was all wrong and that it's throwing the computer off really badly. So basically they sold me a POS car that they tried playing off as good, then asked for a good review AFTER they messed up my car even more. Oh and they took 6 months to get me my title. Shady place with shady people working there. I advise anyone to go ANYWHERE but this place for a car. F**k them. read more

TJ and Lori in finance are awesome! My deal didn't work out but they were so helpful and genuine. Will definitely be checking back with them for my next car. read more

I recently purchased a truck from here and had the WORSTt experience.The salesman lied to me about the vehicle through the whole process, completely taking advatage of me. An hour after picking the vehicle up I started having problems. The dealership left live cables in a utility box in the flatbed, they were sparking, lit on fire, melted the casings and burnt the box. Myself or one of my kids could have been electrocuted or the truck could have started on fire!!!! THE DEALER DID NOT TELL ME THESE WIRES WERE LIVE!!! They also dumped the airbags without telling me causing the flatbed to rest all the way down on my tires melting them! I contacted the dealership immediately with no help at all. The next day the truck had a major antifreeze leak making everyone in the vehicle sick!!! I took the truck to my diesel mechanic to have it looked at by someone I trust. TJ Chapmman Auto did not fix anything on this truck when it was traded in to their dealership, they simply washed it and put it up for sale, not making sure it was a safe vehicle for the next owner. The previous owner explained to me all the problems and sure enough none of that was fixed. I am a single mom with 2 kids and only 1 income. Im having to put almost 3,000 into this truck now to have it all fixed!!!!!!! Ive contacted the salesman JORDAN and the owner of the dealership and neither of them will even try to make it right. THIS DEALERSHIP COMPLETELY TOOK ADVANTAGE OF ME!!!!! DO NOT DO BUSINESS HERE!! I have contacted the BBB, GEPHART, AND AN ATTORNEY. read more

Came in to look for my dream car and got it ! TJ has amazing cars all have been inspected and driven to assure the best quality for your buy. Two thumbs up if I could give more stars and thumps up I would ! ^_^ read more

TJ Chapman Auto - Body Shops Near Me - Salt Lake City, Utah

TJ has been FANTASTIC to work with! I found the car of my dreams at his dealership on a holiday and he went out of his way to help me get that car. He was quick to respond when I called or sent a text. A few weeks after I bought the car i had a small exterior cosmetic issue and he fixed it with no questions or problems. I would highly recommend buying from him! read more