Had a relaxing time perusing the stores and eateries my first time in Bloomingdale's while on a business trip. Very spacious and clean with healthy & high quality food options that you order via kiosks then pick up on own. Nice food and drink selection & helpful staff to answer questions. My tumeric latte was so comforting & refreshing on a cold & windy day. Value of food was comparable and less than restaurants around. read more

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Great multi level department store on Michigan Ave. store has a huge selection of brands, employees are very helpful, close to all kinds of shopping from very high end to children's toy stores. read more

One of the few department stores where the first floor looks just as elegant today as it did back in 1989 when I first saw it. Typical upmarket clothing and shoes. It's also one of the few stores that has a full-floor household department. They also have a large children's clothing and toys department. Great Men's department--mostly casual, some formalwear. You won't find overly trendy or extremely expensive labels; for that, go to Neiman-Marcus. The only thing they don't have is a good Men's shoe department; for that, go to Nordstrom. Wonderful store, wonderful mall. read more

I had a very pleasant experience at Bloomingdale's, I purchased Estée Lauder products for my mom and girlfriend and the lady there, Vanessa was very helpful. I would highly recommend you request her. She even wrapped all of the gifts for me! read more

Poor selection and poor service. They had most of the designers I was looking for but very little to offer from any of them, and most sizes were out of stock. It was very hard to find any customer sales rep to help me and most sections of the store were completely abandoned with no one within sight to help. Wouldn't recommend coming here. read more

Located at 900 North, this Bloomingdale's does not have a great selection of women's clothing, and sizes are limited. Also, several SAs were just standing around and were not offering any type of assistance. Note that you do have to purchase from one of the retail shops to get your parking validated, inclusive of Astor Hall. The sales rack are not organized, and some of the clothing is not of their best quality - we saw many articles of clothing that were snagged, had rips, or loose threads. Garage parking and limited metered street parking in the area. +non-existent service +limited selection of clothing +located at 900 North +garage and limited metered parking available read more

Bloomingdale's - Department Stores Near Me - Chicago, Illinois

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Nice store. Living in the PNW, we do not have the same large department stores like NYC and Chicago. The selection of items are much better than what we have in here. This store has a nice men's department. A very good selection on Canali sports jackets. Living out of town I chose to have mine altered in Portland. However you can get full custom alterations of your garments. The best thing about Bloomingdale's is purchasing when there is a sale. We will be back shopping there again and again. read more

Bloomingdale's - Department Stores Near Me - Chicago, Illinois

Pretty Cool Bloomingdales Department store is located in a beautiful 900 shop building with other stores like J.crew, in the 900 building shops , there is a Toy store on the sixth floor and the Canadian Hotel Franchise connected to this 9000 shopping mall "Four Seasons Hotel "any, how the Gucci store is right downstairs inside the 900 shopping mall Right across the street from the 900 buildings shops on Michigan Avenue across there a Louis Vuitton store and Robert Coin Jewelry store and down the block there a Neiman Marcus department store to the south I believe, there a Teuscher chocolates -swiss store inside the mall building 900 shops mall, anyhow back to bloomingdales big shout out to Alex in the men's floor at the "Allsaints Boutique inside Bloomingdales " I was with my cat in my pet backpack, he was so friendly and helpful and a couple of people who I didn't get there name at sunglasses section on the first floor, there where very helpful when I was trying some Designer sunglasses on. I was on the ladies' shoe floor, and I'm surprised I didn't see any Saint Laurent ( Y.S.L) & Jimmy Choo, or Valentino Pumps/High heels ( Designer shoe section at this location ). I'm from New York I've seen Designer shoes at the Flagship store on 59 Street & Lexington Avenue, Manhattan, They do sell Saint Laurent (Y.S.L) & Jimmy Choo or Valentino Pumps /Heels which I witnessed with my eyes, I guess these location probably does online orders with Designer shoes Selection !!!! P.S. : This is top Notch Designer/Department store , There in competition with other high-end Department /Boutique stores : The RealReal , Saks Fifth Avenue , Bergdorf Goodman.com , Lord & Taylor.com , Neiman Marcus , Gilt.com , Nordstrom, Macy's , Dillard's.com, Century 21 Department store (c21stores.com) , Blair.com , Fashionphile.com , Burlington , Poshmark.com , Printemps.com ( N.Y.C Location) ,etc other high-end boutiques !!!! Very Convivent by CTA ( Red line-Subway system ), etc CTA buses read more

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Online ordering is garbage. They advertise items they know they do not have in stock and a week later send you a cancellation wasting a precious week during the Christmas shopping season. I ordered same item from Macys and received it in 3 days. Your online experience stinks. read more

Fancying a walk in a luxury department store, I entered 900 North Michigan Shops when I saw the Bloomingdale's sign. Venturing into the beauty section I sampled the lipsticks with help from the sales associate and took advantage of the free gift offer and made a purchase. I love MAC cosmetics, especially their lipsticks so I was excited that I could indulge my weakness. The rest of the store was just as pleasant to walk through and admire the merchandise. There were lovely displays including a flower cart where a fragrance purchase qualifies you for a lovely bouquet. I would definitely visit again if I ever needed more MAC items. read more

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Horrendous, unacceptable customer service. My fiancée and I were sent the wrong item and when I when here to return it, they said it wouldn't accept it and that I needed to talk to customer service on the phone instead. Item was ordered within the past month, still in original packaging, unopened. There's absolutely no excuse for customer service this bad in 2025 read more

Always a pleasant experience! I love that everything is organized. I can find anything I want and don't need too. The staff is always helpful knowledgeable and that makes the experience even better. This recent visit, I was in the hunt for blue jeans, and wow! The selection is magnificent! I found EXACTLY what I was looking for. Highly recommend you check out their jeans! They will ship anything to you and I love that staff goes the extra mile to accommodate. Clean mall, organized shops it's a win win all around. read more

Their salespersons on the floor where they sell designer clothes are so aggressive. They compete for commission so I feel like I am a cash sign as I walk through. They are unfriendly and have mean faces and if I do go to that floor, I don't make eye contact with anyone. I love the home store though, the salespeople are super friendly. read more

I stopped by Bloomingdale's to find a dress for an upcoming wedding I will be attending - Patty Hoey assisted me and was extremely helpful. She listened to my concerns and the dress style I was looking for and provided me a variety of options. I was starting to lose hope i'd find the type of dress I wanted, and Patty made it easy. Thanks for all of your help Patty! read more

Such a clean and organized store. This store has 6 levels and they carry lots and lots of nice items from makeup, clothing to housewares. Their sales are great and it's easy to find a good deal if you are willing to look. read more

I found perfect dresses there all by myself including getting myself other sizes. The team working there was not helpful. Didn't offer to help, checked his phone and complained that a customer had asked him to get another size on a different floor. I don't mind doing all the work when I'm shopping. That's fine. But it seems like bloomies should have a better experience than what's happening right now. Maybe they aren't being paid enough. Im sorry they have to work in retail If they don't like it. read more

I have never written a negative review but I have experienced the worst customer service at the Chicago Bloomingdale's. While visiting Chicago from out of town, I bought some Chanel makeup. The clerk gave me the wrong item. I called the Chanel department in Chicago a few days later, talked with Lizette, who said she would send me a return label. She never did. A few days later, I contacted customer service and got a return label from them. I sent the item back to the Chicago store with the receipt that says I have 30 days to return the item. It is now 4 weeks later and I just received the same wrong item in the mail with a letter saying I only had 14 days to return the item - but I have the UPS receipt that shows the store received my return on the 14th day after I purchased it. I have spent close to an hour on a chat with main Bloomingdale's customer service and they will not assist, suggesting that I send it back again. I am so frustrated by this - I will never buy anything at Bloomingdale's again and want to alert others to avoid it as well. read more

I have been looking for a frying pan for a few months to replace a Scan Pan which I loved. I've been to many competitors and was disappointed what was out there. I was helped by a very pleasant and knowledgeable salesperson, Durwood "Dug" W. Dug helped me distinguish which pan would work best for me. He patiently went over cleaning instructions and general care & use for an expensive Staub enameled, stick free pan. I was very impressed that Dug really knew his inventory and the pros & cons of the different manufacturers. Next time we know to stop at Bloomies and see Dug first. read more

Bloomingdale's level of service is far and above any of their closest competitors in Chicago. It is such a delightful experience shopping here. I had a watch repaired and also picked up a gift and all the associates with which I interacted were friendly, courteous, and more than happy to go above and beyond to help me accomplish what I needed as quickly and painlessly as possible. To say that I am impressed with Bloomingdale's is a bit of an understatement. While I don't shop here often I will be looking for an excuse, any reason at all, to return again in the future. read more

We wanted to buy a carpet and were told no one could help us until Friday. We had to come back to buy the merchandise. A sales person told me I had to move from one of their displays with no reason given. I suppose it was because my wife was trying on a sweater and left her jacket on the table. They encourage you to sign up for 15% discounts if you opt in for email alerts but the attached photo shows a PARTIAL list of what's excluded. Virtually everything. For an expensive store - for any store - this is unacceptable read more

Bloomingdale's - 15% discount exclusions - partial list - Department Stores Near Me - Chicago, Illinois

Staff aren't very helpful. For so many luxury items, I would have thought the store would have been better organized and tidy. Marijuana smoke everywhere, and I'm not a prude it's just a turn off...was a bit turned off by this store location. read more

We were in Chicago, with the Family, to do some shopping, Last Monday. ended up at "Bloomies". My son was looking for a specific Parka with a faux lining. Spoke with Marcus Powers, in the Mens Coat Dept. He was extremely professional and willing to go the extra mile for my son. I wanted to give a big shot out to Marcus for being a positive professional sales person. we need more people like Marcus that truly represent Bloomindales in a positive light. High tech purchases may take the human element out and that's why I will always seek out personal attention from stores. Kudos. read more

Great place to shop without walking far from parking as garage is adjacent to the Bloomingdale's store and inside is a mall with nice stores inside,great sales always and friendly and helpful staff!... read more

A lot of expensive brands. Not my type of stores. It's nice and clean, nothing to add here. read more

Bloomingdale's - Department Stores Near Me - Chicago, Illinois

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Purchased a designer suit from Kemal in the Luxury Mens Department. 5 star service and unsurpassed quality products. You'd be crazy to shop anywhere else. read more

The staff at the ground floor in Bloomingdale are not friendly at all. One of them African old lady was rude and talking negative with the fellow staff member. It was quite evident that she didn't want no one to attend me, assuming I may not make a purchase. For a matter of fact I did made a purchase, but staff members like her shouldn't make people feel uncomfortable by staring in a negative way and followed me wherever I moved. This isn't a good practice at all, please educate the staff to behave decent and stay humble at all times. read more

Convenient for guests here in the Four Seasons Hotel. I went into Bloomingdale's and received the worst customer service from the makeup artist from Nars. She was very impatient, condescending, and had the nastiest attitude I had ever seen. I couldn't wait to get away from her. In an emergency situation needing make up she told me that I cannot return the make up items The way that she treated me lingered on throughout the night. She told me she was a highly skilled make up artist that she's been doing it for so long but she does not provide bridal make up, it was just very uncomfortable I just couldn't shake off the vibe of how this woman could be so awful towards me. I went back to Chanel counter where a lovely lady by the name of Ellee I actually took every single item that I purchased from the woman CiCi from Nars and I sat down and got an incredible make up sit down with Chanel I explained to Elle what had happened to me and another make up employee said they knew who I was talking about because apparently that's how she is with everybody I was able to purchase a pair of Chanel sunglasses with no problem I went to Nespresso I exchange the Narrs for Chanel cosmetics I had a nice time in Bloomingdale's. But I do think management should tell her at Nora's that if she's having a bad day she should probably take the evening off. read more

I am so lucky I leave close to Bloomingdale's. It is a great department store for all of my needs. The big beautiful store inside a very stylish mall, is always clean and organized. I think that lends to it's aesthetics. It makes it so easy to look around and find what I am looking for. The staff is very helpful and quite knowledgable. If I am looking for something specific, I can count on the sales person for assistance. On the rare occasion I need to return or exchange an item, the staff is very accommodating with that as well. The bottom line is Bloomingdale's is my go to department store for basics, special occasion items or gifts. read more

Bloomingdale's - Department Stores Near Me - Chicago, Illinois

For a store (Michigan/Chicago) that sells Gucci, their cashier employees have ignorant attitudes, lazy and dress unprofessional. At least when I go to Target to by toilet paper, the employees are pleasant, do their job quickly and are all dressed in red shirts to look professional. If your caucasian, prepare for this kind of service. read more

My purse was not inside an MCM box it arrived in the dust bag only? Please advise as I wasn't expecting this and I need the box for storage purposes. I reached out to them via online chat and asked them to please call me as your IVR is hanging up on me and I might want to return this purse if I do not receive the box it's supposed to come inside of-- not just the dust bag. I actually use my boxes to store the purses while not in use to maintain the structure of the purse as it is a collectors item. I am very disappointed considering the purse cost me almost $1000 as it's my first time purchasing MCM. And I have a collection of purses LV, Chanel, Prada, etc. and they all came in both the signature box and dust bag. I selected priority shipping as my birthday is on October 13 and I was looking forward to wearing my bag. After speaking with a Representative over the phone for Bloomingdales I was told she would replace the entire order with the box included. She explained maybe the store on Michigan Avenue in Chicago didn't have anymore boxes. But that puts MCM/Bloomingdales in a bad light with the customers who are used to purchasing luxury bags... We know they're supposed to come in boxes and dust bags. Also, the online chat... They kept disconnecting our conversation. That's bad customer service confiding how much I paid for my item. As well as disrespectful. For my 1st purchase through Bloomingdale/online this is unacceptable. The store on Michigan Ave in Chicago has left a bad taste in shopping online... Response By Email (Akash Beniwal) (10/04/2020 10:58 PM) Hi Tina, Thank you for your email. We have walked through your order, we are unable to proceed your request as your details did not matched with Bloomingdale's account. We request you to please provide us correct name and email address which used during order placement. I replied: I'm sorry excuse me? My details don't match up with Bloomingdales account and to please provide the correct name and email address. You have GOT to be kidding me. Attached you will find my receipt and I will be sure to contact corporate and MCM regarding this matter as well as posting a review on both the website and Yelp. This is ridiculous. Then gave all the order information along with providing a picture of the receipt and the packaging it came in that said BLOOMINGDALES!!!! All this run around for a box to store my purse in when I've basically paid for it already???? Is it that damn serious MCM NOR BLOOMINGDALES CAN SEND ME A SIGNATURE BOX TO STORE MY INVESTMENT PROPERLY??? read more

Bloomingdale's - Shows no box just dust bag. And if that's the way MCM sells their bags it should be noted on their website and their vendors sites as well. - Department Stores Near Me - Chicago, Illinois

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Gigi was rude in cosmetics and Sabrina was rude in handbags. I was there to pick out a gift but disappointed by the service so I walked out.

Always forever love my Bloomingdales! This Bloomingdales doesn't seem as posh as others. The Mannequins didn't have looks I'd die for. Everything was on sale seems like. That was a real bonus. Like most places coming back to life, customer service isn't a priority. We ended up just shopping in the shoe department because she seemed like she wanted to be there and was enjoying finding us some great finds. She was very helpful and offered so many options. She had first hand knowledge of shoes and products. Her advise land offers of shipping shoes was really creative as well. Not trucking it through the airport with bags of shoes was a smart idea. I appreciated her wisdom and bubbly spirit! Kudos! read more

Bloomingdale's - Shopping Lyra! - Department Stores Near Me - Chicago, Illinois

Atrocious customer experience. sent a check in for payment which was stolen and forged so that $7800 was fraudulently taken from my bank account. it took 3 months to get the money returned. when I called the next month to make a payment by phone as I cannot trust sending a check, I was informed that to do so I'd have to pay an additional $5. So for the privilege of not getting my account robbed by Bloomingdale's employees, I have to pay an Additional $5. From now on I'll do my shopping elsewhere. read more

Hardly any sales people. Busy ? No. Just a lack of staff at a huge department store. Asked one salesperson if he could look up some Burberry items and save us the drama of having to carry things back in our suitcase by shipping it direct and he replied with a comment that he can only sell what's in store and didn't have "time" to look things up. I totally get it. He had way too many clothes to fold. No business here. Should have gotten this lazy sales person's name but we didn't have any more time to waste. Already lost a minute on this review. read more

Bloomingdale's - So pretty!! - Department Stores Near Me - Chicago, Illinois

I wanted boots, I needed boots, I got boots. My boyfriend bought me some Hunter boots because I was going away on vacation for a month to WVa where it's cold and the snow is deep..... These were perfect! We made it to the shoe department, I said 2 words, and found them. So helpful and so friendly. read more

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My second destination upon arrival in Chicago (after securing brunch): Bloomies! I hit up the windy city last week with nearly a full day free to explore...and, travelling with a 20-something gay man in tow, I'd been informed that we would be hitting Michigan Avenue. A quick Yelp search on the morning of my flight confirmed there was in fact a Bloomingdale's at 900 North Michigan. When I arrived, I walked into a Harrod's-like Mecca of a hallway where 5 floors of happiness stood before me. I was on a mission to find a pair of DV flip flops that my local store didn't have in my size (normally, FYI, I don't fly 800 miles to shop), which I secured. I then browsed the free people and all saints collections and picked up a cute pair of leggings and a cashmere sweater. Voilà! Glad I packed light, because I'd just added a new outfit to my business trip canon. Also noteworthy is that I traveled light (read: didn't bring my Bloomingdale's card), but they can look you up with a driver's license, so I was able to put my purchases on my store account without schlepping the plastic. read more

Bloomingdale's - Department Stores Near Me - Chicago, Illinois

Bought a jacket from them for $$$. They forgot to remove the security tag. Had to drag it back and bounce through departments for them to be able to remove it. Then walked out of the store and they called security on me for stealing the jacket I already paid for. Lol nice...and then security grabbed my coat from my hands without saying a word and I had to fight them to get it back. Did not even ask me for a receipt just grabbed my $400 coat and started to walk away. First experience with Bloomingdales. read more

11/10/22 I shopped at the Michigan Ave location. I wanted some sneakers that was on sale on their website. I asked the salesman for my size, tried them on and proceeded to purchase. He rung them up and the sale price didn't reflect what was on the website. I showed the salesman the picture.. he took it to his manager and they debated it's not the same shoe.. The price was $550 on sale for $330..I looked closely to the details and for certain.. IT WAS THE CORRECT SHOE. The manager of the shoe department was very RUDE AND NOT CUSTOMER FRIENDLY.. She YELLED THAT'S NOT THE SAME SHOE.. Once again I pointed out the detail and they finally acknowledge. Manager was very rude and ghetto. If anyone in retail or any type of customer service should not be in this profession. I'd rather shop online if I want to spend money with them again!! read more

Terrible shopping experience in the men's shop. The cashier, Mark or Art, couldn't figure out how to use my gift card and told me to call a number for assistance. I called and a support agent gave him instructions which he just argued about. He told me to hang up because the gift card specialist on the phone didn't know what he was talking about. I then waited another 20 minutes for him to find a manager who never came. I had to go to another floor to ask for help and they just said they'd call someone down. I walked out because I had an appointment I'd be late for. He also called me "man" during the entire interaction which I found professional. Took my clothes and said he'd set up a fitting room for me, but never did. I was wandering around the fitting rooms and found the clothes just left at the register. read more

I like Bloomingdale's because they will validate your parking! That is, if you are parked in the white parking garage that is adjacent to their store. They won't give you a hard time about it, either -- they just validate. Whew. I always have a good time in Bloomingdale's, even when I'm just browsing and looking at all of the neatly organized clothes. It's so nice in here. read more