My daughter needed a new comforter, so we decided to let her pick one out herself. She surprisingly fell in love with one right away and was so excited, only for us to later realize it was damaged. That part was definitely disappointing, and we had to return it. I usually dread making returns and try to avoid them, but this time it was necessary. I was expecting a lot of questions or hassle, but to my surprise, the process was quick and easy. The staff was friendly, accommodating, and made the experience much smoother than expected, which I really appreciated. read more

I had a terrible experience with Hilda. She was extremely rude, unprofessional, and disrespectful. She called me a liar and even told me she would be embarrassed to return a hair product that had been opened. That comment was unnecessary and inappropriate. It's common sense that many hair products need to be opened and tried to see if they work for your hair. Instead of listening and treating me with respect, she made me feel judged and humiliated. Because of the way I was treated, I asked to speak with the Assistant Store Manager, Reyna. Thankfully, Reyna was very professional, listened to my concerns, and handled the situation with kindness, respect, and understanding. I truly appreciate Reyna's excellent customer service and the way she resolved the situation. Unfortunately, my interaction with Hilda was unacceptable. I hope this issue is addressed so that other customers do not have the same experience. read more

Love this store! I always find good items here at a reasonable price. I think it's slightly cheaper than some of the similar stores around the area but not quite as cheap as others. Good finds and fairly organized store. Lines can get crowded though! read more

Rude staff useless manager don't go here Service sucks and they have an excuse for everything that goes wrong. The employee was telling me that the lights are out in Bell Flower too so I should understand. Just say you couldn't regenerate. Why would I care about Bell Flower. Wasting my time. Made everyone wait in line for 1 hour and kicked people out without checking them out. Ridiculous. Now the lights are back and they're keeping everyone outside for another hour. Pure example of when manager can't manage. read more

TJ Maxx - Department Stores Near Me - Norwalk, California

Stopped in to do a quick shopping and to glance at all the new Halloween items! They have so much stuff to look at and pretty organized. Make sure you also look at items in the checkout line as they keep some Halloween items there too. Service is good and keep in mind like any other store it can get busy. They have good sales going on and about 3 isles of clearance items towards the back of the store. Take a look at some of the cute stuff I found! read more

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Nothing more than a normal typical TJ Maxx. It was about to close so I was surprised that everything was still pretty organized.

I want to share my recent experience here Mind you I have shopped here plenty of times. While shopping, I felt uncomfortable as an employee followed me around the store, staring intently at me and my family member. Making us feel unwelcome and suspicious, as if we were being treated like potential thieves instead of valued customers. The employees saying something along the lines of remember them. When we were clearly paying for our things. While the male employee with the Mickey Mouse sweater still kept eyeing up and down my family member. Value of this No stars read more

I went shopping here yesterday, I was able to find a set of kids outfit at a really good sale price, but to my dismay after so much time spent in choosing, the casher vehemently told me that those set were not together as if insinuating like that I put them together to make a good set, even if the outfit matched and placed as a set in a hanger that were stapled together. She has to take the time (my time ), waiting to verify with manager and came back saying it was ok. It was really uncalled for, she must be in disbelief of the price where it inconvenienced me as a customer and put me in embarrassment . Bad judgement, she doesn't know who she's dealing with. Turning around being nice after her attitude is not acceptable, she can tell my irritation. If you have doubts, check first if they were intact together before you say something , and say it nicely not abruptly like you are stealing something like a child caught their hands in a jar of goodies, read more

The manager in the morning her name is REYNA has the worst attitude and the shittiest costumer service. We were walking around boxes they had out and she came screaming at us to not touch anything when we weren't. she was so rude I do not recommend this store they have the worstttt attitudes and costumer service in the world. read more

I can't believe how much this store has progressed thanks to the wonderful Regina she was so helpful and I will drive miles and miles just to get help at the store from this representative!! She was helpful, thoughtful, and very considerate. read more

This is another descent TJ Maxx location. Good layout and selection, nice service. You never know what you will find so I always stop by when I am in the area! read more

They follow you around as if you are going to steal! I like to buy quality items and usually spend my money at TJ MAXX stores, however, the employees following you as if you are going to steal deters me from shopping! read more

You can find good deals here but I think they could be more organized. The couple of times I've visited, it felt like the stuff were just dumped on top of each other read more

Okay, so Ive been WANTING to go to TJ Maxx since like FOREVER! I had never been to this store until yesterday, the 13th. I had only heard about it in commercials and it seemed like they had cute stuff, sort of like Marshalls. SO anyway, I came here yesterday and when I walked in my expectations were much higher than what I saw. It is small! Smaller than Marshalls or Ross. However, THEY HAVE CUTE CLOTHES! and omg, dont get me started on the PURSES!! Im a sucker for designer handbags and they had so many color-coordinated ones that i couldnt resist. Something that REALLY stood out from TJ Maxx is the ORGANIZED shoe section. YOU DON'T SEE ORGANIZED SHOES at Marshalls or Ross! So this totally impressed me. Although, they always seem to discriminate against small-feet girls like myself -_- they have ugly shoes for sizes 5 1/2 :P anyway. I think I will come back soon :) I liked it! read more

Came to an "event" for cardholders and the associates were so rude. I will never come to one of these again. Didn't win anything in the raffle either. The associate that invited me said that their would be a goodie bag filled with stuff and nothing. They were giving people plastic 99¢ store bags!!!!! I still spent $$. But no coupons or anything. I enjoyed the coffee and pan dulce. read more

This TJ Maxx is VERY small compared to other TJ Maxx's I have visited. BUT their customer service makes it up SO MUCH! I accidentally broke a candle and a sweet employee ran with a broom to help sweep the glass mess before I could even move my feet! Her positive attitude was a super shocker and she even took the time to give us an additional discount for the broken candle. As I was paying for my goods she was helping my friend find a product...and this is happening on Sunday night 5 minutes AFTER closing. Her name was Mo' and her positive attitude left me with such a huge smile! The type of customer service she displayed will get her very far in her life and career! God Bless you Mo! read more

How do I even begin? This place is great! Yesterday I bought a Jezebel and XOXO brand bras, some adorable Madden Girl heels, a super cute reusable bag and a bottle of Balance water infused with flowers. Awesome. They have A LOT OF GREAT STUFF. I saw Clinique, CHI, Hercut hair products, Bedhead, Guess heels, Ahava, the Body Shop, and tons of perfumes for great prices. They have Amor Amor, Juicy Couture, DKNY delicious and some other great brands. My mom found some Talbots blouses for herself and a wooden doll house for my daughter for $50..we went online and it retails for $120!! I found a lot of work slacks by The Limited and the lingerie section is good too, you can find Calvin Klein, Jezebel, XOXO, Felina...etc..All in all this place is great if you like quality brands but not their retail prices. I paid $8 bucks for my Jezebel bra and $6 for my XOXO. Talk about a friggin bargain! read more

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I absolutely love this store! All of them they have gifts for everyone, very reasonable prices and always friendly workers.

Came today for a quick look after seeing my dentist. I found a couple tank tops, but the selection is not what it used to be. Cloths were out dated, and stuff no one really wants. I guess better for me since I didn't spend much. This used to be my favorite TJ Max location, not anymore! They used to have gret workout clothes, and dresses. Not today for sure. Service was so so. I have had way better here in the past. The good thing is plenty of parking here. read more

It was a typical TJ Maxx store. They have home decor, kitchen stuff, clothes for the whole family, electronics, shoes, purses, beauty and health products, etc. the bathrooms were also very clean as well as the rest of the store. read more

Who doesn't love TJ Maxx??? I can never leave this place without one item. Good selection of clothing, the shoe selection isn't the best but I never find shoes at TJ Maxx. Love the bags and the jewelry and this particular TJ Maxx is never really packed. Everyone is helpful and polite. If you need an emergency outfit, go here. read more

This location is okay. It's a bit smaller than other locations, but they have good stuff if you keep your eyes open. I enjoy the beauty section and have found shoes from time to time. I love the bag section. The service here is good. This location doesn't have much going for it in the clothing section, though. read more

TJ Maxx - Department Stores Near Me - Norwalk, California

It is clean, organized, and selection is okay, the down side is the employees looking down on you, and following you around as if you were to still something. Not worth the bad experience. read more

I come here at least once a month, and get stuffs from tops to kitchen tools, tea bags, chocolate etc... This store is clean and staffs are friendly, most of the time. I can only recall one incident when the lady at the fitting room did not let me try a shirt because it was 15 minutes to closing, so they got to keep the shirt and I saved my money. I learned that the clearance section may have items on even more discounted price compare to the same items at their own aisles. I found a oxox pop container and a peeler, each for $2 cheaper than the same items in their kitchen tools aisle. They are in perfect working condition. An oxox pop container is priced $15-$17 at a kitchen collection store at Citadel outlet! I only hope that they can carry some of the cosmetic brands on the regular basis. It is kind of frustration to find that after 2 months using a cream that works well for my skin and come back for the 2nd jar but there is none!!! Compare to the store on South St., this location seems to have less selection, but I will keep coming here because it is close by my place. read more

TJ Maxx - Cosmetics - Department Stores Near Me - Norwalk, California

when i first saw the sign "TJ Maxx Coming Soon", i was sooo excited!! it means that i can go shopping right after school...or if i need a break inbetween tutoring afterschool since i teach in norwalk, i can go to TJ Maxx. i've been a maxinista since i was about 14 years old. it's my favorite store. never understood why people shop department stores when i started college. that was back when fewer people knew about it. I LOVE TJ's...tjmaxx, trader joe's...they are both TJ!!! been going to both since i was 14. haha.. originally, this was AJ Wright which is actually the lower end TJ Maxx. very glad that they decided to upgrade and make it a TJ Maxx instead. because it was the same chain, the conversion happened fairly quickly. i've been to this location 5 times since they opened about 3 weeks ago. service is friendly and prompt. ** it's located in the same plaza as the starbuck's at the corner of pioneer and firestone. also, there is plenty of parking. read more

Upon walking in, the place looked kind of spacious. There doesn't seem to be much inside - like it's very spaced out and not many items. But it looked pretty clean... I needed a present for my friend's birthday, and this place was my last resort. I had no idea what to get her! Luckily, I found something - a handbag that reminded me of her and her style. (I hope she likes it)! Anyway, I walked through the handbags, the housewares, the baby/toddler clothing and accessories, and the checkout (which has a lot of knick knacks as you walk towards the registers.) The selections in the places I looked weren't very good. I wasn't impressed. I mean, they had some Skip Hop toys, which I love... but my baby already has so many. So, I didn't buy any. I didn't see any employees as I was shopping - only when I checked out. He was nice as he rung me up, but they should probably have more visible employees in the store - in case anyone needs assistance. read more

Women clothes a 10+ new stuff every week and a very good prices. Toys, baby clothes, dishes, bedding, rugs. Affordable and unique.

This is one of the better TJ Maxx's in the area. It's relatively organized and the customer service is great. I went in to get some sunglasses but found a really nice sheet set so I got both, naturally. I do wish they carried more clothes for women, though. The selection isn't that great. read more

Love it. Friendly, clean, organized, great selection, with wonderful pricing. It is the Nordstom of discount shopping!

This store is smaller compared to other TJ Maxx but it makes up for the selection they have. The brand names are good and items that I love to own. Customer service is also good. They always offer help with carrying items to the car. This will definitely be on top of my list for go to store shopping for great popular brands for a cheaper and affordable price! read more

I found a really cute bag her, I know I can anyone here when I want to find something good for school.

TJ max is my favorite shop. Lots of sales & great prices & customer service. I returned a rug I bought long time ago & no problem returning it. Highly recommend . read more

They didn't have a lot of shoes in my size and I was pretty bummed about that so I am just going to say it was ok just because they did have a lot of stuff just nothing I was looking for read more

I recently moved to Norwalk. I saw there was a TJ Maxx within walking distance from my home. I used to detest the TJ Maxx;s near where I used to live. It was just always messy, looked over, clothes on the ground, shoes, not in order, etc. I was kind of worried becuase a few peple I knwo call this the "ghetto" TJ Maxx. Not so! What a wonderful surprise to go into this store and find it clean, organized and well stocked. Whoever the management is needs to be congratulated for keeping up a very nice store with great employees and customer service. So far I have had only positive experiences there. The staff is always willing to help. I used to work in retail for twenty years so I understand this type of work can really suck the life out of you, IF you allow it to. Most of the associates here seemed to actually enjoy working there. Just a very nice and positive atmosphere. I will keep coming back! read more

Love this location. Very neat and empty which I love so that I can really take my time going row by row. Clearance items are a hit or miss but overall store had great deals. I went during the weekend and was still pretty empty. Restrooms are clean as is the whole store. They have great customer service and extra checkout lines were immediately opened when a small line began to form. No other stores are around which is why I think it's so empty but a big plus when it's the only place you want to shop at. Will definitely come back. read more

Okay, so my visit here was very interesting. At first no one would bother helping me and it was just a lack of service. But there was one in particular worker who was really friendly, kind and just super helpful! And that was the kind of worker that seems like he loves his job! And his name tag said Jose, so if you come to this store I suggest you get helped by him, he is terrific! But overall the store is great and I found very thing that I needed to! I had great service here by Jose. read more

I went in and exchanged something that was a gift and ended up being charged for the price of the original item and the difference. I noticed the next day when I saw two transactions on my bank statement. I went into the store but they couldn't help me because I didn't have another receipt for the incorrect charge. They had no "record" of it but yet it cleared my bank so it has to be somewhere on the books. The manager acted like she could care less and told me to come back. Why do I have to go out if my way for someone else's error? She could have taken my info and told me she'd research and get back to me but she didn't. I know a corporation like TJ Maxx has to have a paper trail on this since I paid with a card. I'm not dealing with a mom and pop shop so either the employees don't know what they're doing or TJ Maxx is stealing money. I had to report it to my bank as fraud. The employees were rude about it and the manager didn't really make an effort to help me. Will never return here to purchase anything. read more

I love it here. I have been several times. The staff is friendly, parking is ample, prices are excellent, and selection for women is great. I get majority of my work clothes here. High dollar brands for low prices. Couldn't ask for more! Thank you! read more

Worst TJ Maxx customer service ever. I had bought an outfit back in April for my sister who was really sick. Before I had given it to her, I had removed the price tag and gently placed the outfit in a gift bag. When she opens the bag she was really excited to have received such a nice gift. Also, she was shocked that I was able to find something this nice at TJ Maxx. The following day I was to begin my 3 week business trip. Later that week I had received a call from my now recovered sister who had claimed that the outfit was a little small. I had told her to hold onto it and I will return it for a larger size when I return. I had spent countless hours looking for the price tag along with the receipt. Today I had decided to just walk into TJ Maxx in Norwalk and simply exchange it for a larger size. Unfortunately, that was not the case. I was greeted by an associate Philip who first gave me a little attitude for crossing an imiganry line that wasn't completely barricaded. He kind of hearded me back. While I was stepping back, even apologizing, I explained my situation. Phillip asked if I had a receipt. I said no. He asked if I had the original price tag. I said no. All I want to do is exchange it for a larger size. He says, "I'm sorry, I can't do that". Now, I have been in the customer service for over 20 years. Phillip, I think you need to go back to training, or maybe find a different job where you do not have to deal With the public. If that is not an option, let me give you some advise. The next time someone comes in to the store with the same scenero, maybe try this. "I'm sorry, I cannot authorize an exchange without the receipt nor without the TJ Maxx label. However, if you have time, I can ask my manager to see if she/he could assist.". My wife and I both spend a lot of money at TJ Maxx stores. Also, TJ Maxx is our special occasion go to store. Well, used to be. We are done with this retailer. read more