WOW --- Below ZERO RATING!!!! This place is a JOKE !!!!!!!!!! I don't know where to begin to be…read morehonest. Most basic thing a business can do is answer a simple phone call .... Nobody needs a GED for that even!!!! Been trying to get repairs done on brand new 2500 HD -- $100,000 + truck and no one seems to know how to order a part let alone get the part. Every time they say they got it -- guess what THEY DIDN"T !!!!! Never return phone calls when they say... Have been driving around with bad mirror and running boards that don't work since we purchased NEW!!!! No one told us that Becker SOLD -- If so we would have purchased through another dealer. Service with this new company is flat - outright ridiculous and they should be ashamed of themselves. How embarrassing for you and your employees. PLEASE- PLEASE DO NOT DO BUISNESS with this place --- You will be sorry if you do !!!!!!

If I could give zero stars, I would. My experience at GMC of Riverfront was the worst car-buying…read moreexperience I've ever had. During the negotiation process, the first thing I noticed was a "Accessory" charge for $1,500 for ceramic coating the interior/exterior and window tinting on the car I was buying, claiming it was already done. I've never encountered a dealership trying to make the customer pay for work done prior to the sale. After going back and forth and I was about to walk away, they begrudgingly removed the charge. Later, during financing, they tried selling me the same ceramic and window tint package that they had originally claimed was already done. After much back-and-forth, it became clear the work hadn't been done, and I began to feel like I was being misled. Before leaving, I asked the salesman, Kevin, if I misunderstood, and he confirmed that he was told the work was already completed. I tried addressing this issue with Kevin, who barely responded to my texts. After a week of no progress, I finally spoke with Alex, the general manager. He essentially accused me of wanting something for free, even though I explained that I agreed on the car's price because I was told the work had already been done and even came with a 5-year warranty. The owner, Yama(who I personally reached out to)was no better--he dismissed the situation by condescendingly explaining to me that when you buy something, you receive the product. Neither Alex nor the owner would acknowledge that I was lied to about the work that was done to the car. To this day I have not received an apology or even an acknowledgment of what happened. In the end, I paid $500 to have the ceramic coating and window tinting done. I waited over a month, and despite calling almost daily to schedule an appointment I was unsuccessful. I was even told to bring my car in and when I showed up nobody had any idea of me showing up. Finally, after talking to another salesman he was able to make the appointment. This dealership is unprofessional, dishonest, and provides horrible customer service. I would never recommend them to anyone. Avoid this place at all costs!

I have lived in Spokane 15 years. I wish I had looked up River City Auto sooner as car shopping has…read morebeen a nightmare over the years. Recently my wife and I needed to buy a car and after 6 different places we were burned out and frustrated beyond belief. We happened upon here and man is this a diamond in the rough. Absolutely 100% satisfied in our experience. Mark and Chris were incredible to work with, cars were great and clean, no fuss or games and they took amazing care of us. I will definitely be an ongoing customer after this experience. Big thank you to Chris for everything he did and making sure we have a reliable car for my wife. I have never been impressed with a car sales business until here.

November 30, 2024, purchased a 2014 Forester with 150K miles on it that was supposedly "completely…read moregone through" by River City Auto Sales, who purport to be Subaru certified mechanics. Car smells like wet dog, but that is what it is. After I signed the contract and ran my debit card, Chris mentioned that the one key that came with it "needed to be reprogrammed." 1. Between Christmas and New Year, dead battery. I don't know the history of this car and batteries eventually need replacement, especially when the weather starts to gets cold, and the battery that was in the car when I bought it was just barely old enough that replacement was recommended, so to be safe I got a new battery ($175). Part of having a car, inconvenient that it happened within a month of buying it. Irritating on a "new to me" car, but not their fault. 2. End of January, I take the key that "needed to be reprogrammed" in to be reprogrammed. Turns out it had a bad chip. New keys are $350 each and depending on where you buy them, there could be an additional $100 programming fee. (Funny story: By this point, I had my snow tires on. They're mounted on their own wheels, which came off an '07 Forester and don't have the TPS sensor so the TPS light is on as long as I'm running my winter tires... and the new key can't be programmed with the TSP light on.) Irksome, but not their fault. (Running total: battery + key = $525) 3. Week after Valentine's Day, the new battery is dead. A couple of jump starts, a week's worth of rides to work, two shops and a $90 diagnostic later, the issue was determined to be a corroded terminal on the positive cable. Huge PITA, but a lot of other people looked at that same cable and didn't see anything amiss. It happens. (Running total: battery + key + dx = $615) 4. Mid-May. The key won't come out of the ignition. Have it looked at, it *could* be the key I bought from the hardware store isn't talking to one of the sensors in the ignition, shifter, or plate, so I get another new Subaru branded key. (Running total: battery + key + dx + key = $965) 5. Early June. It's not the key, so we schedule shop time. Turns out to be the sensor in a plate. $600. It's a 10+ year old car, this is a known issue, and I had the bad luck to have it happen to me. Running total of things not their fault is now $1295, but... 5. While it's in the shop, given the battery and shifter issue, we run the service history and guess what? The car that was "completely gone through" by a shop with a big' ol "Subaru-certified mechanic" sign in the window is overdue on all scheduled maintenance from 90K onward. Catching that up came in at just under $2700 and we're not done yet, because while all of this is playing out, I had occasion to turn on the AC for the first time and found out that it doesn't work because the compressor's bad. (River City Auto Sales took in this car when the weather permitted testing the AC; when I bought it in November, it was cold enough that testing the AC was a moot point.) A new AC compressor and changing the serpentine belt while we're there are going to be another $2100. I'm not mad about the nearly $1300 of things that aren't their fault, but the $4700 worth of things that should have been addressed when the car was "completely gone through" has me pretty pissed off.

Just painted wheels, not powder coated as advertised. The color did not match, and they never…read morestripped the wheel before paint. What I wanted was powder coating, not paint.

Amazing job! Took some badly curbed and out of balance silver wheels in and they made them satin…read moreblack and look and ride like new! Friendly and speedy service too! Highly recommend!

Thank you Globe for the great customer service! We bought a Chevy pickup from you about a year ago…read moreand Everytime there has been an issue your staff and mechanic are more then helpful!!! -Krista M

Their business listing offers "auto appraisal services," and I just called and asked about getting…read morean appraisal for my 2007 mint Shelby Mustang with less than 4800 miles, guy said, you selling, I said no, then he said, no we won't appraise for you and hung up me. Total unprofessional jerk!!! This company is a SCAM when it comes to advertising for a service they REFUSE to provide unless you want to sell your vehicle to them. Don't waste your time calling. They're jerks!!!

My mommy and I hate car shopping but if you're in the market for a low mileage previously owned…read morevehicle than we highly recommend calling or stopping by Rick's Korner first. Not only is he professional and courteous, he's upfront and honest about his cars. We like how laid back he is so you don't feel pressured to make a decision right away. Now I'm cruising in a almost brand new, low mileage BMW X5 and I got all the girls looking at me!! We got a great deal, a great vehicle, and we went home feeling good about our purchase. We would definitely recommend Rick's to our friends and family because who doesn't want the people we care about to get a great deal too!! Thank you Rick for taking such great care of me and my mommy!!

I recently purchase a used 2011 Volkswagen TDI Jetta from Rick and Shelby and it was one of the…read moreeasiest/ smoothest deals I have ever made at a car dealership. Rick and Shelby are both really friendly and are interested in getting you the best deal you can get with a car you're interested in. I love my Jetta and will for sure refer any of my friends or family to buy from them. All their cars are quality at a great price.

I bought a used Ford Escape from them. David Merkle is the…read moreBEST advisor by far ! He never steers me wrong or has me do work that isn't pressing at the moment. Will never deal with anyone else. Can't say enough good things about him ! Thanks David !

Caution purchasing a used vehicle. I will say i purchased a…read morevery nice 2006 mustang roush with low miles. Great car but das lights went out after 2nd day at home. Autonation did seem to agree on the 5 day/250 mile warranty... But, to help me with it was far from seen, I had to find parts and the gauge cluster is hard to find as many know. Autonation dragged thier feet then refered me to ford dealer. To find problem. I wanted original roush gauges, then left to me. I did not drive it due tue issue. Still after 3 weeks its now sitting in my shop. I've been trying to comunicate with the used car manager and twice responded with nothing other than refering to the salesman. No help in any way. I love the car and will keep it but good luck with any help from manager on any used car issue.. Now autonation finance is another issue, I got my first payment notice. Called to pay off loan at $11,046. They refused to take a full payment. Said i could only process $10,000 but in two $5,000 payments. ( those were back to back, like why not one payment) Leaving a ballance of $1,046 and refused that, say i had to wait a week. Never in my life have i had any issues of this nature. I do want to add it is a very nice car. Just did not get much cooperation.

I want to give a big shout-out to Spokane CarMax. I've done a lot of car shopping over the years…read moreand visited plenty of lots. My mom sold cars when I was a kid--that's how she put food on the table--so I grew up around brand-new vehicles and the hustle it takes to make it work. Yesterday was something special. My son Robert purchased his fourth BMW, and the experience at CarMax was incredible. Everything went smoothly. The staff were kind, professional, and straight-up honest. No games, no pressure--just solid service and respect. If you're in the market for a vehicle, I highly recommend checking out CarMax in Spokane. I don't think you'll be disappointed. And here's something even better--my son runs his own business tuning BMWs. If you're a BMW owner or enthusiast, check out his work at bmtuned.com. He knows these cars inside and out. Congratulations, Robert--I'm so proud of you. You've worked hard, and it shows.

Bought a car a little over a month ago and having issues already with the vehicle. Service was not…read morehelpful even with an extended warranty. Taking it to another shop will never return to CarMax to Buy a car again.

my girlfriend's grandma bought a car from these guys. we were assured it was in great condition and…read moreto take it back if anything is wrong with the car. i went in with my girlfriend to drop it off AFTER they already "fixed it" once. ended up being called a liar, my mom in california was somehow brought up? he refused to fix the car. and lets not forget where he assaulted me due to the fact i pointed at him. stay away.

I bought a lemon from theses guys and they I was taking out of state and they lied and said the…read moretruck was in great shape but they lied because I took it to 3 different shops and they all said I got ripped off and it has a blowers head gasket and I just the the car faxs and they said it was been in over 10 wreaks and the the truck was in a unsafe to drive and I told Richard the that I was going to take him to court because he sold me a lemon and he replied that he didn't care because the state of Washington doesn't have a lemon law I think they should so car lots like his can't keep ripping off senior citizen and take advantage of disable poeple that live on low income