"I would not recommend this office. The dentist has discussed patients' oral hygiene out loud in front of staff and other patients on multiple occasions, which is unprofessional and disrespectful of privacy. This most recent visit had even more people present, making it worse. A prescribed fluoride product was explained but not presented as a choice--I was told my son needed it, it was brought out, and priced without asking for consent. The cost was also more than double what I later found for the same product elsewhere. I was also quoted nearly $7,000 out-of-pocket (after insurance and discounts) for removal of four wisdom teeth. We sought a second opinion with a specialist and completed the same procedure for under $1,000 after insurance. That kind of difference raises serious concerns. Additionally, it felt like every visit introduced a new issue that needed to be addressed, rather than providing a clear and complete treatment plan upfront. This experience felt more like pressure and upselling than patient-centered care." read more

Very bad experience, the doctor just looks the money.they didn't tell us that they don't accept our insurance anymore, but still call and get us come to their office. After done they get us to pay by ourselves. We have insurance!!! The doctor really rude, she only see money, her technique is not goo, her attitude soooooo bad. and her office staff charged very fast, don't come to this office, not recommended at all read more

Please stay away from this dentist office. I had high hopes being a new patient with the lady eager to help me. Had spoken with them a couple of times prior to my appointment to make sure my insurance covered my cleaning. After she confirmed with me my insurance covered the cleaning I made my appointment. The day of my cleaning the lady told me "my insurance is weird and that she had to do the math herself and this is what she came up with" $80. I did not feel comfortable trusting her numbers she did on a piece of paper. If I would have known my insurance did not cover the cleaning I would of gone somewhere that did. Poor service in the front office. Even if they do accept your insurance, look else where! Terrible service. read more

Been a patient here for 4 years to receive the worse service ever by Dr. Lam and Jazmine at the front desk. Jazmine refused to discuss with my plan because it is clear she or Dr. Lam doesn't know what they are talking about. They are over charging for a crown and work and improperly quoted me for treatment on teeth. I contacted my insurance plan to be informed that they are not following the contracted rate and that I was being too difficult! I'm being difficult because you got caught! I am an insurance specialist who recognized the error! read more

I've been a patient at TLC since 2010 and I absolutely love this place. It's warm, cozy, inviting& welcoming. The staff is over the top nice& professional and are truly my dental family. Hey Amanda,Angie and DJ!!! Go DJ that's my DJ. I've seen place start at a high level service and scenery wise and each year it gets better and better. Dr. Lam & Dr. Jones are the upper echelon in dentistry! I love y'all and appreciate y'all keeping the Bush Family's smiles gleamin&beamin! read more

Beware of their ethics!!! Don't be fooled by the office beautiful decor and high tech equipments. I used to take my 2 children to TLC last 2 and 1/2 years since we've moved to TX. On our last visit, my teen was diagnosed with 14 cavities. And the younger one 8 cavities. Really??? My kids were raised with a minimum of candies and no soda at all. They have never had a cavity issue before coming to Dallas. Since my dental insurance wasn't a good one at the time, I decided to put the treatment on hold. Yesterday finally I took them to a highly recommended dentist by my friends and online reviews, which was booked 2 months ago. The results were ZERO CAVITIES for both of them!!! The other bad news from TLC was the only cavity treated just one year ago on my teen it's presenting a sign of LEAKAGE already!!! The receptionist also has an ethical problem. On the very first visit, I asked the permission to get a cup of coffee. She said the machine was broken, though there were some empty coffee cups in trash bin. So I assumed maybe it just broke a few minutes before my coming. On the 2nd visit, again I asked her for a cup of coffee. She said the same thing. A few minutes later one naughty boy just pressed the machine. Guess what? It was working PERFECTLY!! read more

Dr. Lam has been my dentist for almost 10years now. I moved to Houston but always drive almost 5hrs+ to her office for cleaning and works done. She's one of the most professional and ethical dentist I've ever met. She stands by her work! I am in the same profession and this speaks for her skills! Each time if I encounter her patient in the office and I got to see her work for them; I always have a "wow" for her! She is a perfectionist and we all know it's not easy to live up to high standard... but if you can be her long term employees that means you are a hard worker and you got skills! Her staffs are super friendly and happy every time I meet them. She treats them like family! Seriously patients and staffs are like family to her. This doctor deserve 5 stars PLUS! read more

I love TLC Dentistry!! I appreciate everyone's positive and knowledgeable information on my dental needs. I had a long day of work done, but I didn't feel any pain and was able to go right back to my normal activities. I am also doing porcelain braces on top and metal on the bottom. I am looking forward to seeing my beautiful new smile when my fast braces are done. I highly recommend TLC Dentistry for anyone looking for their perfect smile. read more

Guys seriously watch out. This is a fraud dentistry. They try to sell you things you do not need and they charge exorbitant amounts to in-network patients. I paid these frauds in office and they charged my insurance thousands and ran it dry and they still have audacity to send me a bill asking for more money. How money hungry can you possibly be? Watch out for front desk lady named Angela, she is extremely rude and aggressive towards customers. That's the first red flag when you go to a dentistry. Their positive reviews are appear absolutely fake. I have had done many procedures at other places without hassle. They didn't do any work on my wife and still charging her and her insurance. Watch out! Plano doesn't have many honest dentist to begin with. Look in North Dallas area. Trust me the drive will be worth it for the service and hard earned money you spend. read more

I had a great experience with TLC Dentistry. I had not been to the dentist in several years and had such a fear of Dentists. The Staff was wonderful and their ability to offer all the services instead of having to go to other specialist made my decision to choose them easier. Their staff was able to talk to me about the costs of the treatment and offered several suggestions and ways to cover the costs. Dr. Lam was great in the treatment and telling me what needed to be done now and other things that could wait. I choose Dr. Lam from a referral from a friend and I have since referred many friend and family to Dr. Lam at TLC. read more

We have been with Dr. lam for awhile now and they do exceptional work. Dr lam and her team are professional and reasonable with their services ! I recommend Dr lam for all your dentistry needs !!! read more

BEWARE- They are completely unethical!! Misdiagnose to rip you off!! I have been going religiously for cleanings every 6mths and unfortunately since I moved to Dallas I had a delay in finding a dentist. Went to this location, it seemed to have good reviews, I left traumatized. After sitting in the chair for 2 hrs, thinking I was getting a cleaning as why I was there, they proceeded to tell me I wouldn't have anything done because I needed a deep cleaning first. From their exam my measurements from the periodontist check measured level 5 on back teeth, and then proceeded to tell me I had 16 cavities!! When I asked the question directly about the cavities to Dr. Jones, he said the hygienist will explain everything and walked out. Needless to say I was in shock and didn't even get the cleaning I had made the appt for. The front desk proceeded to tell me the total for everything would be around $4,500. I left and because I was so upset immediately started looking for another dentist for a second opinion. I was highly referred to a very reputable dentist that I went to a week later, which long and behold... NO cavities and my periodontist exam read at level 2- NO need for deep cleaning as they told me at TLC and certainly not needing 16 fillings. Never in my life have I had such an experience. If I was gullible I could have easily fallen for this. Completely unethical!!! read more

I am a dental student and I shadowed the dentists at TLC Dentistry for 2 weeks. The staff here is very welcoming/accommodating and will make you feel at home. I never felt like an outsider here. Dr. Lam is very meticulous and thorough with her work. She uses the best kind of dental material and instruments available in the industry. She's very detail-oriented and conservative in her approach and only recommends the necessary treatment. She does braces, gum surgeries, extractions and implants along with general dentistry. Here, patients usually get all the treatment done under one roof. She believes in constant learning and likes to keep herself abreast of the newer technologies. Dr. Jones is very personable. He explains every step of the procedure to his patients. He always sets a lighter and jollier mood in his operatory. Overall, you can expect an excellent standard of care right from the reception to the dentists. If you as a patient, have ever had a bad dental experience in the past, TLC Dentistry will definitely restore your faith in dentists. read more

I had a crack tooth due to old fillings and just got this repaired recently. I don't like pain and the dentist did not mind providing shots to help deal with this which I liked. I have have had some other medical issues which they listen to and help validate this today with other doctors. Think you find this pleasant with some of the seasoned veterans here are willing to help you anyway they can today. Ms. Rachel and Ms. Maria do listen to you and will help anyway they can. I even got a call one evening the day prior as a reminder to work with my on appointments. Thank you read more

This place is terrible. Kooky dentist, rude hygenist. This dentist likes to manhandle patients during procedures. The hygenist proclaims that she has 20 years but thinks it is appropriate to push a handheld xray machine against the patient's face and glasses. This hygenist is also very unprepared, constantly leaving the room. The patient use of cell phones will severely upset her even though she herself is constantly unavailable and not on task. Also, avoid buying a toothbrush from this practice. They say they will help you with any issues and then suddenly claim that they do not have time to call manufacturers. Also overpriced and a lot cheaper elsewhere. Maria seems friendly at first and then she'll turn on you, ignoring you mid-conversation and be rude in other ways as well. She can behave very unprofessional such as telling the patient that using a cell phone "ticks off" the hygenist. This place also cannot keeo prunes stocked for children ... not a kid-friendly practice. This place does not provide TLC despite their name, expensive decor and massage chairs. Since there are dentists practically every other block, look around the corner for a better place with consistent quality and caring staff. read more