The staff and Dr. L were incredibly friendly, knowledgeable, and efficient! I got new insurance so…read moreI had to switch eye doctors--I was a bit wary to start at a new place but my visit was seamless and very pleasant! There were a few more assessment tests (on what appeared to be new technology machines) before seeing the doc, which gave me comfort in a thorough assessment. Highly recommended!

I wanted to write a great review for this location, even though I've only been there once and that…read morewas last year. I suddenly had a problem with my vision that could have been very serious. I called and they said to come in right away. I do not have vision insurance, but the prices were still reasonable. The staff was friendly and helpful. My wait was less than 30 minutes and the eye doctor was outstanding. We hit it off right away and I felt totally at ease with him. He was very efficient and explained everything he was doing. It turns out my vision issues were likely caused by stress which I had much of at the time. My husband has been to this location several times and has always had a great experience. We both are long overdue for vision exams and new glasses. Maybe writing this review will remind me to go!

I had been considering contact lenses for a while, but I wasn't sure if I was a good candidate for…read morethem or if I could handle touching my eyes every day! Dr. Levin was incredibly patient and answered all of my questions in detail, making sure I was comfortable with my decisions and also making sure I understood the best contacts for my eyes and how to properly use and maintain them. The clinic staff was also amazing as they taught me how to put in and remove the contacts, keep them clean, and keep my eyes healthy. No matter how many questions I had, it was always clear to me that my health and comfort was the most important thing to everyone I worked with in the office. I tried two different brands of lenses and then Dr. Levin re-examined my eyes to ensure everything looked good. I am so happy with my choice and so grateful that Dr. Levin cares so deeply about his patients and their comfort.

Note: I went to this clinic after not being able to reach my prior eye doctor. My goal of coming to…read morethis doctor was to get an exam to see if my vision had changed since early in the pandemic, to get new glasses because my old ones, while working great, were a bit beat up, and to get an updated contact lens prescription because those prescriptions expire (far too quickly in my opinion). Beginning with the callous way Dr. Levin informed me of the tragic passing of my previous eye doctor (hence why I couldn't reach my prior doc), I probably should have guessed this experience wasn't going to be great. I was shocked and visibly upset (we loved our previous doctor; he was a young family man gone far too soon). Dr. Levin's demeanor was awful and lacked empathy, especially in a snide comment about my deceased prior doc's approach to my vision correction. Even beyond that, his approach was incredibly off putting and paternalistic. And he did not listen to me when I asked explicitly for what I needed, including no interest in correcting a very minor astigmatism that was never corrected before and has never affected my vision. When the lens came, they were far too strong. I could not read with them (as I can with my prior prescription from years previous; my prescription has been very stable). New lens were ordered. These were better but not ideal. I asked repeatedly (prior to the new lenses) to just replicate my old prescription since it worked so well for me - I work on a computer or reading all day, I'm not a sniper, I don't need 20/15 distance vision at the expense of not being able to read up close. And I've never needed readers, as I can read and work perfectly without glasses on. For now, the glasses I ended up with are ok, but I still have trouble reading and just take my glasses off. I feel that I was trying to be upsold for progressives or a second set of glasses for reading, but again, I have never needed them in the past (my old glasses are on my face as I type this and work exactly as I need them to). Meanwhile, I was trying contact lens trials at the same time, to zero in on that prescription. This also did not go well. First, I was corrected for the minor astigmatism that I explicitly said was never an issue and was never corrected for previously (hence, his snide comments about my previous doctor "missing it"). Second, I could not read at all with the new contact lenses - everything was a blurry mess. And as they're in my eyes, I can't take them off to quickly read. I tried two other trials, each time explaining exactly what I needed, and never got the lenses I needed. The last set are still blurry while reading or using a computer, but I can see read a road sign an extra 1/2 mile away! Completely unnecessary. This was over a six month period, delayed because I have a busy schedule. I'm writing today out of frustration (they'll STILL taking up my time). Today, I called again to maybe finalize the issue, to check if the prescription of my ok-but-not-perfect glasses could simply be replicated in my contact prescription. It was rudely explained that the "glasses and contact prescriptions are never the same, because one touches the eye and the other doesn't". It went on. I get it! I didn't need to be talk to like a child. I'm not versed in your jargon, but I think you know what I meant - regardless of prescription, I want contacts that work like my glasses. The patient should not be held to the same technical standard as a co-worker in the industry. Pedantic and rude! This final conversation was via a returned call. The caller began by telling me they were dismissing my case (assuming also dismissing me as a patient) and mailing my final (not correct) prescription to me. Much of the conversation is detailed in the above paragraph. I will never return to this office, nor will I recommend it to anyone. I train young people who are learning to become healthcare providers. I would be mortified to know that any of them would act in their future practices the way Dr. Levin (or the technical staff) acted with me. Thankfully, my previous doctor's practice has been purchased and reopened, and I hope that I can return there when my next appointment comes around. In the meantime, I'll muddle through with these less-than-ideal glasses and contacts until my insurance is available to try again. Likely, I'll just continue to use my glasses prescription from years ago!

I would highly recommend choosing Jeff Hayden as your eye doctor. The entire staff is friendly and…read morehelpful. I recently visited with my son who wears glasses. My son is interested in becoming an eye doctor and asked many questions throughout our visit. The doctor answered every question in a patient and respectful way. I was very impressed! If you are looking for a doctor who listens to you, this is the one.

I have been coming to Vision Care Center for over 10 years. During every visit I have been…read moreimpressed with their professionalism and experience. I was a little reluctant when I made my latest appointment in light of the Coronavirus pandemic; but I really needed new glasses for exercising because I was getting dust and dirt in my eyes which bothered me for days. I can't say enough about the extra steps the staff took to make sure my health and safety were top priority. I called from the parking lot and answered screening questions. Then they took my temperature before I entered the main lobby. Once inside, I saw that the exam rooms were wiped down and disinfected after every patient. Of course, they also helped me choose a fantastic pair of prescription sunglasses for biking and running. Thank you for a great experience!

I came here for a routine eye exam to get new glasses using my vision insurance, which should have…read moreonly required a $10 copay. Unfortunately, my experience with Dr. Robyn Dragoo was very disappointing. The doctor only asked a quick question about whether I had dry eyes and did not provide any medical treatment. However, they used my Social Security number to bill my medical insurance without my permission and then charged me $119. A simple vision exam was changed to a medical visit that I never agreed to. On top of that, the prescription Dr. Dragoo gave me was incorrect. My new glasses cannot see clearly near or far, so now I need to get another exam somewhere else to fix the issue. Overall, the billing felt misleading, my insurance information was handled in a way that made me uncomfortable, and the prescription itself was inaccurate. I would strongly recommend double-checking your billing and prescription if you plan to come here.

The staff & quality of care is unmatched. They also have a beautiful selection of glasses to choose…read morefrom - I got such a gorgeous pair!

Staff is terrific here and Dr Andy does a great job. I would highly recommend them if you are…read morelooking for an optometrist.

I stopped in to see types of eye glass frames they had. Was greeted warmly and squeezed me into…read moreschedule at that moment. Was very taken back to the great help selecting a pair of frames. One of the front desk receptionist got to work on my insurance that was locked by another eye glass place. I was handed off to an optician that was really great. I appreciated her having my insurance coverage all printed out showing coverage for different options in black in white. Everyone was friendly and warm, was told glasses to arrive 7-10 days. Received in 8 days and fitted right after stepping in door. I am so happy with lenses, glass frames and service.

When my left lens fell out of my glasses, I took the issue to Chelsea Optometry. Everyone I spoke…read morewith was welcoming, friendly and incredibly helpful. Totally recommend!!!

My husband went there for glasses. We like to stay local. There is no service after the sale. They…read moreare not at all friendly. He recently stopped in to see if they could adjust his glasses , the lady there simply looked at him like she had no idea what he needed. They were also very pricey , even with insurance one pair of glasses was nearly $700. I doubt they will be in Chelsea for very long. Save your time and money and go into one of the bigger stores in the Ann Arbor area.

Excellent experience here. They were efficient, courteous, and knowledgeable - Dr. Lutz even took…read morethe time to explain some of the biology to me which made it a lot more interesting and valuable a visit. They helped me pick out glasses as well based on what I said I liked (and actual listened!). The office is super nice and the people in it are nicer. For Covid, they're taking tons of precautions. Spacing out appointments (both visits I was alone in the waiting area) , masks on everyone, sanitizer, pretty much everything they can do and remain open.

Really helpful, pleasant, easy to work with staff. Dr Kreig was exceptional and the staff went…read moreabove and beyond advocating with my insurance.

Seems to be one of the few eyecare shops that get high marks. Virtually most listed out of 10 or so…read morein alphabetical order rank above a 3! In 2014, I got new glasses in San Francisco by older tradesman that was excellent in all facets, understood how to make a quality set of 'Progressive' lenses and the cost was reasonable. Back here in Southeast MI., getting quality work at a reasonable price seems elusive and not hassle-free. Based on other reviews, I would certainly consider a 25 mile drive to Novi for a quote.

eye exam was good execution and service are very poor. definitely go somewhere else for glassesread more