I had a very disappointing experience with this grooming service…read more I clearly provided instructions about the areas that were allowed to be trimmed on my dog Yeiko, and I specifically did NOT authorize shaving sensitive areas such as his belly or ears. Unfortunately, those instructions were not followed and the final result was extremely upsetting. Yeiko is not only my pet, he is my emotional support dog, and seeing him returned with areas shaved that I never approved has caused me significant stress and anxiety. As a pet owner, you trust professionals to handle your animal with care and to respect the instructions you provide. Although the company later acknowledged that the grooming did not meet their own finishing standards and offered a refund, the damage has already been done and I now have to wait for his coat to grow back. I also requested verification of the training or certification of the individual who performed the grooming, which is important when trusting someone with your pet's safety and care. Pet owners deserve transparency, professionalism, and respect for their instructions. Unfortunately, this experience did not reflect those standards.

If you care at all about your animal's safety, go literally anywhere else. This company and…read morelocation specifically are so negligent that there is absolutely no way to tell if their employees are actually handling the dogs responsibly since they DO NOT have cameras installed. After picking up my dog from her appointment, she left with a limp that has only gotten worse. How rough do you have to handle my dog just to clip her nails to cause her to not be able to put weight on her leg? After speaking with corporate they were dishonest in telling me the cameras were off that day, when in fact this location doesn't even have them installed. What a LIABILITY (and how unacceptable) to not have any kind of video record/oversight of animals and their handling. There is absolutely no way for these people to prove that they weren't hit, mishandled, involved in an altercation, ignored, etc. Quite honestly with all of this I would be embarrassed as a groomer or a business owner. It is concerning to me the lack of training these dog handlers must have if this establishment is okay with not having cameras. Take your dogs elsewhere

please do not bring your dog here I have just had to remove my dog after seeing them and a few…read moreother walk being dragged down the street. When we were bringing our pet here it was fine but ever since a few people last year have left it has gone downhill. I've even been here when the owner was here and the facility was still being neglected. Not only that but after speaking with employees and seeing some of the reviews online it seems that the owner will try to get peoples claims basically denied as if they're untrue. there is one post here that says a persons dog was denied because of their breed the owner straight up lied I've seen you guys take boxers without any problem. I also noticed no water bowl the last too times and i wont have that.

Ian and staff are very thoughtful and have the best interest of the dogs in their care at heart…read more Great communication through the app and over email. The staff always sent one update through the app each time my dog stayed with them. This is a great daycare for dogs who love to play with other dogs. It's a pretty stimulating environment for dogs, and Ian acknowledged that. My dog did daycare there and boarded with them for a few nights. I would describe my lil dude as pretty human oriented, has separation anxiety, and fancies himself to be an escape artist. The staff always made sure to give him some special attention and managed him in a way that prevented him from jumping barriers during pick up. Honestly, he can sometimes be a PITA and wants all the human attention. I think that can be pretty disruptive at a dog day care (sorry Ian and staff!) Regardless, I was most impressed with Diamond (I think that's her name) is super professional and compassionate. She warmly greeted my dog (and I!) every time we came in when she was working and seemed to figure out the quirks of my pup. TL;DR- BDW is a thoughtful, safe dog daycare. Keep in mind not all dogs might love a dog day care environment. However, give Big Dog Walkin' a try, especially if your dog loves playing with other pups. I would try their dog walking services in the future!

Elisha has been grooming my English Springer Spaniel, Benny, for 5 years now. She does a fabulous…read morejob. He always looks so handsome and smells so clean when I pick him up after a Twickenton spa day, (at least until he gets home and finds a mud puddle to run through). Thank you, Elisha, and everyone else at Twickenton, for taking such loving care of Benny and all the other dogs you're grooming..

Everyone is very professional here. They take care with the dogs, and do a beautiful job. Years…read moreago, our vet recommended them- he stressed that some shops will be rough on dogs, but Twickenton is open and visible to customers. Nothing is hidden from view. Our dogs have been coming here for 30 years

Excellent service, always reliable, and they genuinely love our dog! I could not recommend Cozy…read moreKitties and Canines more. Katie and her team are very professional, they send a summary of the walk with multiple photos of my dog, and have a great app for pet owners. They also send out general tips for pet care in extreme weather and give holiday gifts with pictures of our dog on it! Above and beyond!!!

The level of unprofessionalism I witnessed today from the driver of the "pet bus" was overwhelming…read more The driver passed the huge line of people waiting to get onto the bridge and quickly and aggressively forced their way into the waiting traffic. Afterwards the driver displayed the middle finger. I hope that there wasn't a clients' pet in the van as the driver could have caused an accident and clearly was only looking out for themselves and not the other drivers on the road. If they treat their business like they drive, I would never trust them with a loving part of my family. You should be ashamed of yourself.

Our dog Minnie has been attending daycare 3x per week for about a year now, and I am so, so, so…read morehappy with everything about NPC! The pick-up and drop off service is really convenient, especially for families with busy schedules and/or young kids, like ours. Minnie always comes back from daycare happy and exhausted! We have also used NPC's boarding services for anywhere from 1 night to several weeks at a time. I have never once worried about her care or wellbeing while she is staying at NPC. The owners are incredibly kind, caring people who treat Minnie like she is their own dog. Absolutely no cold, lonely cages like most boarding places use. Instead, Minnie gets to be comfortable on the couch with her second family while we are away. NPC really treats all of their customers and their pets as family; I feel very lucky to have a service like theirs in the neighborhood! NPC has been an absolute godsend during busy or stressful times for my family (the birth of my son, or my cross-country travels due to my mom's cancer diagnosis) -- my dog receiving high quality, reliable care is a given, because we know that NPC is there to help.

family is caring and love what they do. They truly care for each pet they have . They want to find…read morethe perfect home for each pet

Trying this place for the first time based on so many recommendations from Facebook community. I…read moreshow her a sample cut in Pinterest and my dog came in with a lot of hair to achieve the look. At the end of the day I got a very short on the face and uneven cut on the head and ear. Nothing look like the picture. The groomer also look so unfriendly... the price is high $95 + tips. I don't think I will be back.

The Good Hound has been a wonderful experience for us and for our dog for the last 5 years. When he…read morewas a puppy, they trained him to walk off leash and come when called. Now he is so excited when they arrive to take him on his trail walk. Year round, he gets to hike in fun parks with his "friends" and his beloved Good Hound team members. They respond quickly to questions, often share photos of the walk that are really cute, and also, their staff members have boarded our dog in their homes when we travel- for us, a much better option than sending him to a kennel.

The Good Hound has been the perfect dog walking service since I started using them a few years…read moreback. They take excellent care of my dog, and when she's out on her hikes with the Good Hound pack I am free of all anxiety. Great people, great service, good hounds!

I was considering changing my Vet care because of the poor communication, and lack of organization…read more They made the decision for me. When we began seeing Dr. Rosen it was 2 years ago, at the time my pup was brand new and she was having some skin irritation - I also have and had pet insurance at the time. Over a few months it was determined she was having allergies, and was put on Cytopoint. At the time the insurance was covering them but based on something Dr. Rosen wrote within her paperwork deemed the allergies pre-existing and they cancelled the coverage. I asked the Dr. to discuss and help with this because they were not in fact pre-existing since I had just adopted her, but she was no assistance. Each time I saw Dr. Rosen with my dog, there was something new that was amiss, once she referred to my dog was a "6 year old beagle" - (She is not a beagle, and she was 6 months old at that time.) I began to get worried about my dogs care, but then they began employing new doctors at the clinic, so I asked that I swap doctors and actually began getting better care for my animals. Those doctors came and went and unfortunatley Dr. Rosen stayed. 99% of the staff cannot stand this Doctor and when I brought up my concerns they all agreed! A few of them even mentioned that she was so inconsistent they felt she might be on some sort of drugs. She is so all over the place, that I wouldn't dismiss it. I wound up bringing my pup to the Swansea location a couple times because the better doctors were there. My dog has monthly injections so I have brought her back to the vet techs (who've been amazing) they are the only good thing about this place. While I have been thinking about changing Vet's I have honestly been waiting to see if another doctor joins the practice so I could continue her care with them, and see the vet techs there. On Thursday her allergies flared and she'd already had her injection for the month, that same week. I called and asked for their opinion on what I might be able to do to get her some relief and I was told the dr would call me back that day. That never happened. On Friday morning I called in to find out if they had anyone to provide me with advice and was told the dr. put a note in the system that she could come in for a cytopoint injection (which she already had the same week or so, these injections cannot be given sooner than 4 weeks.) I explained that and was VERY frustrated and asked if Dr. Rosen even looked at her records. I was told that they might be able to squeeze her in for a dr. appt. on Friday but I explained I was going to be in work meetings the majoritiy of the day and I wasn't sure if I could get her in, but wanted to find out if I could give her some eye drops or eye wipes... I was told they would call me back. While I was in meetings for over 2 hours the receptionist left a message but by the time I was available after having been pulled into day-long meetings, they were closed. The following morning (Saturday) I bought some eye wipes at Rumford Pets - I popped in to ask if those wipes would be OK (since they are right next door.) The person at the desk didn't realize my dog was a patient and I explained and I was just wondering if these eye wipes were OK, or if they sold anything that would be better. As that happened another person came from the back extremely rude and stated that she called me and left messages and expected a call back before 4 and they couldn't help me. It was so rude, so I tried to explain I was in meetings as I had already told her but she was even more rude, so I left. Now today I get a voice mail that states they are no longer going to be seeing my animal because I am unhappy with their service. To say this is a nightmare is an understatement, but hey they did me the favor I should have done myself a while ago. Please stay away from this clinic, they are unprofessional, disorganized, rude, and condescending. I wouldn't recommend this place to anyone that loves their animals!

The very last time I went there, I was sitting in my car waiting for my dog, and the only vet on…read moreduty left! That meant that there was, for at least the second time I was there, no vet on duty! All those promises when they opened were never met. That was the final straw for me. I called and asked them to send all my dog's records back to the Attleboro Veterinary Clinic. They said they would. That was in the late summer of 2022. it's now February, 2023. I went into the Attleboro Clinic for Cooper's annual check up. They had no records from Vitality. They said the Attleboro Vitality site was now closed, and I needed to contact the Swansea site. There was no phone number on their webpage, so I sent an email. I got a response that they received my message. I'll update when I hear that his records have been sent. The Swansea site has some good reviews, and many vets. I found the phone number for the Swansea Vitality site and gave them a call. The girl I spoke to was lovely and recognized me from the email I had sent. She said that she sent all the records and confirmed that the Attleboro Animal Clinic received them. Sounds like the Swansea office is doing a great job!