Brought my 90 year-old mother here after hip surgery for acute rehab. HORRIBLE place - took her…read morehome after 4 days. In that time, she only had 1 PT session; the food disgusting; the RN giving out medicine was beyond hateful. The facility was old and dingy.

I added this business over two months ago. I have been putting this writing off…read more So I will start now... They took care of my dad with patience and care. Whenever I visited, I was treated warmly, and my father was always resting comfortably in a clean room and a pristine bed, with carefully laundered, comfortable clothes. He had dementia, so he was unable to tell us how the staff was treating him (and never having been the type of person to complain) we had to take non-verbal cues. All the cues pointed to a staff that was both patient and caring. Trust was essential to us and something we considered heavily before deciding on a place for our beloved father. During his final days, our family experienced feelings that I cannot properly put into words here. Likewise, I am unable to express how sensitive the staff was in their treatment of my father. I imagine that they deal with loss on a regular basis, but never once did they regard our grief casually. My father was a kind, gentle, man and was known for his singing voice, his whistling, his love of jazz and his love of the Word. The staff made sure he was able to enjoy all these things during his final days. They all knew him by name, and said he was easy to care for and easy to care about. This was evident in their heartfelt farewell. You can not pay someone to care, and [care] is what they did here. Perhaps I have not adequately relayed, but in my heart I will absolutely, always appreciate every last member of this staff for giving of themselves so selflessly, when it counted most.

We used Brightstar for our 99 year old Mother who lived alone. She has dementia and is minimally…read moreable to care for herself. Brightstar gave us excellent service and was very attentive and flexible to our schedule. Our Mother has a very good relationship with their employees and their assistance was first rate among all the home health companies we looked at. Punctuality and attention to detail are also their top priorities as well. I highly recommend their service and was very well satisfied with their work. Robin R.

We have been with Bright Star for many years and have been very satisfied with their care. Their…read morecaregivers are amazing and show much love to their clients. My husband was very sick and required constant care. Monty, Tawanda, and Velma were three of my favorites. they provided loving care to my husband all throughout their shifts. I don't know what we would do without them. I highly recommend Bright Star - Charlotte.

Please Read: My elderly mom is at this facility, and the top administrators are terrible. They…read morerefuse to take responsibility for their serious mistakes and gaslight me whenever I confront them. The latest incident involved their failure to notify me when my mom fell at the facility. They sent her to the ER and had a contracted after-hours medical service call me from an 1800 number at 6:48 AM. This provider didn't inform me to look out for such a number in emergencies, so even if I had been awake, I wouldn't have known to answer. The Optum service team admitted they couldn't provide a specific number because calls come from various numbers. The facility claims Optum acts as their extension, while Optum says they aren't employees of the agency and that their relationship with the facility does not stop the facility nursing staff (staff in general) from contacting me directly. My mom has been at this facility for years, and they have always called me in the past when she fell or needed to go to the hospital, not the contracted Providers. From what I understand ( by research) this appears to be a state and federal violation. The bottom line is that my confused elderly mom was sent to the ER without my knowledge, and I only discovered it the next day when I noticed a wristband on her. She told me she asked the nursing home to call me, but they didn't. The facility continues to avoid accountability, as usual. I requested their grievance policy and form to file a complaint but was denied. Their regional Director decided he would not afford me this right and had the form completed by their Administration, not reflecting my chief complaint. I've received conflicting answers from the facility and the State Rep responsible for holding them accountable. This has been an ongoing battle just to protect my mom's rights and not be bullied by Administration (ignoring me many times, dismissing my concerns and gaslighting me) there because I am advocating for her.

The staff is what makes it so special here! The administrative team is top notch. Always looking…read morefor ways to improve the quality of care for Residents that live at Mecklenburg health and rehabilitation and for future residents is always their goal.

After a family experienced an emergency they needed a solution on a Saturday and Visiting Angels…read morewas there and eager to assist! Their staff can offer around the clock care when needed and their staff is professional. I watched one of their caregivers take her time and try to make sure the client was calm and comfortable, she showed so much compassion. Great agency and Kim,Krystal and Daryl are easy to work with. Thanks for being a ram in the bush for this family!

The clients are amazing. sweet as can be! simply love my job! the company is very accommodating,…read morestaff is amazing,but company could pay more.

After having a total Knee Replacement on 27 May 2025, I was released to Asbury Rehabilitation. The…read morewhole staff was very professional and worked hard to get me mobile again. Their Physical and Occupational Therapy were wonderful. I had each therapy 5 days a week. They push you, but not so hard as to cause you to hurt yourself. The location is a long way from home, but it was the best. Going home today and will start out patient therapy Friday. Since I live alone - in patient rehab was definitely the only way to go! The best thing I can say is, you aren't dumped in a room and forgotten. The aids went out of their way to make me comfortable. My recirculating ice machine came with me and the aids would set it up for me. All medications were dispensed in a timely and professional manner. If anything else has to be replaced, I would not hesitate to come back. I forgot to mention their therapy dogs.

My mother moved to Aldersgate 9 years ago. She wanted to live in an assisted facility vs with one…read moreof her children because she wanted her independence for as long as possible. Each person and family is different and has different needs to be considered. She has moved through the entire community from Independent Living using Aldersgate At Home to help manage medications and have daily eyes upon her to Assisted Living to Asbury Rehab (as needed) to the Dementia Community to now the Asbury Long-term/Nursing Care area. Aldersgate has truly been a gift from God. My stress has continued to reduce as she has moved through the community. It has been so comforting having EVERYTHING she needs in one facility vs having to move organizations at different stages of care. The staff (saints sent from Heaven above) are professional, warm, kind, funny, honest and have cared for my mom like she was their own. At each level, the staff got to know her by name. It helps to enter Aldersgate early so the staff gets to know you, can see changes in you and assist you through the stages as needed. They truly care, are professionals and can guide you and your family through the stages as changes need to be made. It also helps when they are making the call to help a loved one get additional care vs you making that call. Your loved one is more receptive to the change when they realize the professionals are making the decision not their family. They still might not like it because they may be leaving new friends as they move to another area of campus but the family doesn't become "the bad guy". The staff is amazing at navigating with family dynamics. The staff moves around campus so as your loved one moves they do see some familiar faces as they make transitions and the staff has knowledge to pass on to new staff on how to best handle someone when needed. The facility is very clean and well maintained. I personally think the food is very good and frequently pick up lunch/dinner for myself in the cafe after visiting with mom. I have also eaten in the main dinning area with mom in the past and it was good. On occasion, like any place I might have chosen something I didn't care for but that's normal...overall very good. FYI..there is a black female chef in the cafe that makes the best omelettes for breakfast....yummy. Also, dont try the cappuccino crunch ice cream because it's addicting! At times when visiting from out of town, I have rented one of the rooms so I could stay at the facility but have my own space. While not fancy, it was clean and maintained. The facility gets pretty quiet early yet you can get a good walk up and down the halls at night or around the gorgeous campus during the day...don't miss the azalea garden. Aldersgate is "Top Shelf" in my book. If you or a family member needs care, I cant think of a better place to be.

First time coming here for the Rehab side. Smooth and easy check in. Receptionist was friendly and…read moreefficient. The PT is saw was very nice, efficient and listened to all my concerns. Clean facility with plenty of parking in the front.

Cervical Spine Deformation: Unfortunately at the age of 73,…read moreI've had the opportunity the frequent several rehabilitation centres and therapist. I feel it's necessary to mention how effective and helpful my treatment has been. Specifically my physical therapist (William Smallwood) is not only experienced, he's extremely knowledgeable and well prepared to address my very complex disabilities. He's straight forward and has provided extremely helpful information preparing me for my successful recovery.

We have recently started working with Ms Erica at Terrific Talkers for our almost 3 year old son…read more Ms Erica has been a tremendous help with her direct services and parent support. Our son has become more confident with his speech and has increased the amount of words exponentially! We are happy we found Terrific Talkers!!

Fantastic speech therapy is done here! It helped me as a child when I just didn't know how to…read morecommunicate, and they are just as strong now as some years ago

It's bad enough to have to check a loved one into an assisted living facility. The Charlotte hides…read morebehind the contract one is forced to sign to gain admission. There are no options not to pay via ACH. There are no options outside of paying a monthly fee to use your preferred pharmacy They failed to honor several rights we had in the contract including: 1) to be treated with respect, consideration and dignity - this applies to senior management at the facility in being rude, lying, and being non responsive to calls or emails while holding the family and resident to a higher standard, 2) to receive adequate and appropriate care and services - be it failing to do laundry or losing items (often I had to do it myself), or in billing by adding fictitious charges and ach"ing money without informing that they were too busy to deposit a check, 3) Even the owner of the facility at Senior Living Facilities failed to properly acknowledge and investigate my complaint. Not only do they drastically overcharge they have no awareness that the facility I took my mom to after 2 months is over 2,000 a month cheaper yet even with all these documented failures was not interested in refunding any money. The issue with their pharmacy was worked out after almost 3 months when they wrote the entire bill off. For 10 years my mom paid less that it charged me for 2 months, yet The Charlotte didn't care, or look into a different pharmacy. By comparison when I explained why would not use their preferred pharmacy and documented it, that pharmacy was replaced. I wouldn't bring my worst enemy here

My name is Ruth Whitehurst I've lived at the Charlotte for six months. Staff and my friends have…read morebeen very helpful and friendly and supportive. I couldn't ask for a better place than this one.