I have had a few pieces fixed here and the price was very reasonable. The staff is super friendly and they have a fun selection of jewelry pieces. I have never seen them be difficult with anyone so beware of crabby people that want to bring this gem of a place down. I would highly recommend. read more

Love tobie and the jewelry is amazing and customer service is the best.everyone is very friendly and extremely helpful.

I would also give zero stars if possible. The absolute worst customer service. I am a resident in Salem and I am sad that this place is so awful. I went there to have a watch strap adjusted. I rang the bell outside and nobody opened the door or let me in. I looked inside and there were two separate parties being helped. I stood in the rain for approximately 10 minutes. I got the attention of a customer in the store and asked her to open the door. She was not able to open the door. She asked the person working there to open the door, and still did not open the door. I finally left. They may have tourists now, but it would behoove them to provide good customer service to Salem Residents!! read more

stopped by while shopping around in salem and i had the best time! there were so many different options for jewelry and cute little trinkets. everyone was so sweet and helpful. i tried on about 8 different rings before settling on the one i chose and they were very patient and happy to chat. there were so many different affordable rings in a huge range of sizes. i definitely recommend checking it out for really any jewelry needs!! read more

I have been going to Tobie's for watch batteries since I moved to MA in 1991. You can't beat her prices; I recently paid $6 for my watch battery and $10 for my husband's. A few months ago I brought in a watch that another jeweler said was beyond repair. Tobie put in a $6 battery, "fussed with it a bit" and I left happy to have this watch working again. Her store is overflowing with beautiful jewelry for sale, and she will do custom work as well with your gems or ones she sells. She also has a ton of non-jewelry items; the place is a treasure trove. Tobie is skillful, detail-oriented and delightful. She is a pleasure to do business with, and I always enjoy going into her shop. read more

I have been a customer of Tobies for at least 20-25 years. I love to go in a few times a year and find out what special treasures she has for me. I have worked at jewelry stores and am a frequent visitor to the Jewelers Building in Boston. So I know what I am buying. I have found many "one of a kind" pieces of real quality jewelry at a great value. Admittedly, it is a tiny shop and you have to look past the troll dolls and some weird looking things that she also sells, but i have found that it is always worth it. She is knowledgeable and works hard to find you exactly what you are looking for. if you are looking to repair complicated jewelry then take it to Boston but if you are looking for something different to purchase then this Is the place. read more

A serious hidden "gem" in Salem. Tobie is a craftsman of repair and has an unbelievable selection of vintage and contemporary cool jewelry if you're looking for something unique, nice, and reasonably priced for that special person in your life. read more

If I could give zero stars for rudeness and inability to help I would. I brought in a ring to be resized, it is admittedly a tough project as the ring design isn't ideal and I have very small fingers. However, she kept telling me to go back to where I bought it and when I started crying (I'm desperate to be able to wear my engagement ring) she just shrugged her shoulders and said "I'm going to pass." I said I can't wear it anyway, so even if it ends up being too small I'm in no worse of a place. She said something to extent of "I don't want to be stuck dealing with it when the diamonds start falling off." Excuse me? I'm frustrated and upset and angry. read more

What can I say? I brought my watch in for a routine battery change, and they didn't have to tools to change the battery at their store, so they sent it off to a watch repair person. Understandable. When the watch came back, they said it was damaged beyond repair. I said it worked fine before - the battery just ran out. Well they insisted that it was busted when I brought it in, which was complete bull, and they couldn't prove anything. I asked for the repairman's name so I could talk to him about what was wrong with it, but they refused to give any info. I had to ask several times for a refund for the battery! I finally got the few bucks back I'd paid for the battery. They broke my awesome exercise watch and were awful to deal with. Never again. read more

Tobies is an awsome jeweler. She is trusthworthy, dilegent and eager to please. Trust me if she if she does not have it......she WILL get it. She has designed from scratch and repaired the UNREPARABLE. She is detailed,meticulous, and offers the best deals on the northshore. You can not find better deals on precious metals,diamonds and all assorted jewelry. TOBIES OF SALEM........THE ONLY WAY TO GO!!!! Ty you TOBIE. YOUR THE BEST JACKIE MB read more

Toby's Jewelers in Salem is the best place to go if you want to design, buy, sell or repair your jewelry. Recently, I had Tobie design a diamond necklace using a diamond that was set in a ring. The necklace is beautiful, and Tobie worked with me every step of the way. Repairs are of the highest quality, and the price is always fair. Toby has an extensive collection of jewelry to by. If you don't see what you want in the cases, Tobie can find it for you. Toby also buys all kinds of jewelry. You'll be glad you decided to go to Tobie's for all of your needs. read more

Tobie's in unique, something very special in the day of imports, mass production, and blah blah jewelry. I never shop for jewelry or jewelry repair anywhere else. I now travel from out of state to get to Tobie's and it's worth it every time. Just awesome people, Tobie herself is a treasure. read more

Tobie of Tobies Jewelry repaired my antique diamond ring (vintage 1920's) that was worn, missing some stones and not wearable. I had been told by two other jewelers that it was not able to be repaired or that it would cost thousands to rebuild. Tobie worked her magic and I wear the ring proudly. The cost was under $300. I am delighted with Tobie's beautiful work and excellent skill. I highly recommend for jewelry repair. read more

Tobie is incredible; my family has been getting jewelry from her and having her upgrade/change/create jewelry for years and she does unbelievable work every time. I got married recently and she created a beautiful custom engagement ring for me, then RE-created it when it had a bit of an accident, all in 4 weeks so I would have it in time for my wedding. It was the same ring with the same diamond, but somehow even better! She created a gorgeous band to go with the ring, and a wedding band for my husband made of wedding bands from his dad and grandfathers. From this gold, she also made his twin sister who was his "Best Mate" a custom ring with the infinity symbol, which was perfect because it had meaning but didn't look like an engagement or wedding ring. I highly recommend Tobie for all of your jewelry needs! read more