The team here was super helpful and came through with a holiday miracle! I had proposed to my girlfriend on Saturday with her grandmother's 61 year old ring. Sadly the ring needed to be resized, we were sure there was no way we'd get it resized in time for Xmas since the ring band was somewhat complex and too small. The jewelers here got it done it just 3 days!!! They knew it was an engagement ring and that we were traveling for the holidays in one week. It's the details that make the difference and I'll be sure to shop again at Descenza. read more

I have never been treated with such disrespect and shameful customer service. Went to pick up a detailed wedding band that originally did not fit. After looking at the detail on the wedding band, the detailing was completely different. The sales women say "they look so close in comparison". I'm sorry if I can notice a difference, it's your job to notice these things. Yet she has the audacity to tell me she's good at her job. Later to find out the OWNER, she usually sits at the front desk looking at her nails and all her jewelery placed the order incorrectly. When the owner originally placed the order she told us maybe 2 weeks. It took the incorrectly ordered ring 6 weeks to come in. When I had said she ordered the wrong ring and would rather look at her nails, the sales person and manager yelled at me. Yes the whole store could hear their unprofessionalism. Customer is already right regardless of who signs your paycheck. This company should be ashamed of themselves. Their customer service shows that they only care about themselves rather than taking care of what used to be loyal customers for 45 years. After that traumatic and scaring experience, I got a refund and wait straight to their competitor. ALWAYS choose Long's, much more professional and they will not yell at you. read more

Bought from here before and it was just okay. Went in today to get a ring cleaned (apparently it's wrong to say polished god forbid). The woman who unsuccessfully tried to help us made it a difficulty and awkward experience. The cleaned the ring after correcting us on the fact it wasn't getting polished. Then I tried to ask a few basic questions about another piece and she kind of refused to give me any specifics about size and price. I tried asking 5 different ways how I could gauge price and clarity of diamonds and she just fumbled around and said someone else might be able to tell us. Almost forgot, I asked her to check the size of a ring and even that wasn't easy. Not sure I trust her measurement. She managed to make a complicated process even more confusing. I won't be back!!! read more

We bought my engagement ring here 10 years ago and I've been insuring it ever since based on the appraisal provided by DeScenza. Recently, we decided to upgrade to a larger stone and revisited DeScenza. The color of my diamond was classififed as an E on my original appraisal. When I took the same diamond back to them without bringing the appraisal and asked them to appraise it for trade in value, they classified the color as G. What a joke. We visited a gemologist who actually classified it as an I. Feels like fraud to me. Buyer beware. I would also recommend if you're in the market for a diamond to buy one from a jeweler who will provide you a GIA appraisal so you don't get screwed like I did by DeScenza. Updated to respond to the business's comment below. We had the diamond taken out of the setting at a legitimate gemologist who provides GIA certified appraisals. The stone when taken out of the setting is 100% an I classification in color according to the experts. When we purchased the diamond 10 years ago the appraisal was done with the diamond not in the setting and it was classified as an E in color by DeScenza. The comment from the business is irrelevant regarding they couldn't properly appraise it while still in the setting at the recent visit. I had it taken out of the setting and it is an I rating not an E. This is not a slight variation to go from an E rating to an I. So either they need to hire new appraisers or they are KNOWINGLY upscaling appraisals to charge more money for stones that ARE NOT of the quality they are stating. I'm writing this to warn others and for no other purpose. I just traded in my DeScenza diamond at a legit business that provides GIA certified appraisals and now have the diamond of my dreams. Please do yourself a favor and find a jeweler that will provide you with a GIA certified appraisal so you don't get hoodwinked. read more

Looking at a lot of these older reviews, I wasn't sure what to expect. Went here for a ring resizing last week. We were greeted immediately upon walking in and directed to customer service. There was a customer in front of us (and we were willing to wait of course) yet after only about 2-3 mins of waiting they called another associate over to help us. Whole process was quick and easy. Ring came back a week later and is perfect. Sized a family heirloom solitaire diamond ring from an 8 to a 5 and the ring integrity was flawless. Even tightened a loose prong and cleaned the ring while resizing which was a very reasonable price. Thanks DeScenza! Will definitely come back to get our wedding bands. read more

Mike Malloy was an absolute pleasure to work with. I went in looking for an engagement ring with a diamond shape and size in mind and Mike made that a reality. His attention to detail and his thorough coaching of each diamond type, color, clarity, and cut was an experience I'd recommend to anyone who is looking to purchase an engagement ring! read more

Nice place; BUT.... BE CAREFUL: when having a repair sent out ...try to get a quote... my wife's '2 year old' Jeff Cooper platinum engagement ring cost over $400.00 to repair a prong ... ouch... They do not provide free warranty repair for these types of repairs.... ALSO, no paperwork or description of "work performed" was included at all from the manufacturer (Jeff Cooper NYC) DeScenza's explained that this is an industry standard. Other than this I would recommend; they are very VERY friendly when you are buying ... . . . read more

OK, I am two years behind on reviews. I actually feel ashamed because I've been traveling and have also relocated. I have a totally new lifestyle which has exposed me to so many great new places. I'll try to catch up on reviews over the winter months. That said, does anyone know where Jennifer Jones went after leaving DeScenza's in Peabody? My fiancé surprised me with the most gorgeous oval diamond with side sapphire engagement ring while in the Bahamas last February. Jennifer worked with him to design the perfect ring. (My birthstone being diamond with his birthstones of sapphire *hugging* me) I adore my ring and want to take care of it. Last month I went into the Peabody store for the first time and she no longer works there. There was an older foreign speaking lady who was very chic and nice who helped me with a baby gift purchase. I went over to the diamond counter to look at men's wedding bands (to see if I saw anything more exciting than what we're getting from Tiffany's) and the 30ish woman behind the counter ignored me. I had to ask for assistance and all she said was that my ring would need a custom wedding band because of the setting. No problem as I expected a custom wedding ring to be made but when I asked her to check my engagement ring you'd think I was bothering her! All she said is "One prong looks loose but the diamond won't fall out." No cleaning, short answers with everything. I'm very turned off after this experience. I would have given DeScenza's 5 stars because I love my engagement ring but the miserable broad with the attitude definitely left me with a bitter taste. It is almost time for the wedding rings and I'm considering having mine made elsewhere. I think I'll try one more time and see if I get someone who is passionate about helping. If someone can hook us back up with Jennifer it would be appreciated! read more

The staff is incredibly rude. My mother and I went in to get a ring sized that was purchased at the Boston location. No one was in the store and the entire staff chose to ignore us. This is why we only try and go to their Boston location. read more

I'm so happy that my fiancé and I decided to go with DeScenza Diamonds in Peabody. Paul was such a pleasure to work with. He was extremely helpful during the whole process. Great customer service! I could not be happier! The entire staff was very friendly and accommodating. They are reasonably priced and I would certainly recommend everyone to come here read more

I have been dealing with Mike Malloy for years, he is the nicest and most sincere person I have ever dealt with in the Jewelry business. I have purchased and upgraded multiple diamonds with him. All were high end GIA certified stones that were the finest quality. Sure you can get cheaper diamonds out there but when you purchase from a reputable dealer such as Descenza, you know what you are getting and the value is there. I have also made multiple non diamond jewelry purchases there as well. I could not be happier. See Mike Malloy and you will get great jewelry at a great price and always the best quality. read more

DeScenza Diamonds | Peabody - Jewelry Near Me - Peabody, Massachusetts

If you are in the market for diamonds and/or beautiful one of a kind jewelry descenza Peabody is the place to go. I worked with Michael molloy who helped me purchase my first pair of diamond studs. He was so knowledgeable and patient with me and so happy to address all of my questions and concerns. I can't say enough good things about Mike and my experience at descenza. I will never shop anywhere else! read more

My fiance wanted me to be part of the Search for our engagement ring because as he said it, "I am the one who is going to wear it for the rest of my life". We went to several jewelers including Tiffany. We were close to buy a ring twice at Tiffanys but every time we went there, the ring was on hold at some other store and they wouldn't bring it to Boston at least we wrote a check for the full amount, which was pretty much like paying for a new car without driving it first. We finally decided to visit other stores in the area and I can not express in words how wonderful our experience was at De Scenza. Mike Molloy helped us to pick the ring and we couldn't be happier with the service we got.( Nothing compared with the costumer service that we got at their competitors across the street , Longs, who pretty much ignored us for 30 minutes and then sent over the store manager who was the rudest sales person i have ever met in my life). Mike took his time to show us the differences between all the good quality stones he had and at the end, he even expedited the order and we got our ring sooner than expected. We ended up with a bigger and better quality stone than what we were going to buy at Tiffanys and the experience was great. We are planning to buy our wedding bands there and will recommend Mike to all our friends. read more

I went in for an estimate to replace a center gemstone that had fallen out of my 30+ year-old engagement ring, met with an "expert" by appointment and was mis-advised to the point of being insulting. I was told the prongs were beyond salvage and that the entire setting needed to be replaced that alone would run about $700, and while I was it I "may as well replace the entire ring," meaning the band since it was mis-shapen from years of wear (seriously?!). He further assumed I'd be leaving the ring there without so much as being given a quote - more to assure I'd return, presumably. I will not... I left there with a lack of specific information as I'd requested measurement for a replacement stone that I was not given, but with severe sticker shock both at the ballpark cost and the extent of repair "needed." I took the same ring to a reputable jeweler further from home the next morning; they provided me with specific stone measurement data and recommended the prongs be "re-tipped" to the tune of around $200 but assured me the setting was otherwise fine, so no reason to replace an entire setting, never mind the band. I can't award zero stars? read more

Long story short on why not to use Descenzas in any capacity. Their service is Terrible. You wait for months for things to be fixed, the same problem keeps occurring year after year. They tell you it's not their fault. Were supposed to do appraisals 3 times and never did. You get better customer service from the soup Nazi. Save yourself money and more importantly, aggravation and find another jeweler. This review is for both Peabody as well as Boston. read more

Great experience! We dropped in for a new watch battery and band and while we were there checked out some unique jewelry. Joanna was fantastic! Very friendly, professional and helpful! You guys have earned some new loyal customers! read more

Truly a wonderful experience. Me and my fiancé walked in today looking to buy wedding bands and were happy from start to finish. It can be a big purchase and stressful. We worked with Paul who right away took my engagement ring to be cleaned. And it came back 10 times more sparkly! Which us girls love of course. He led me to exactly what I was looking for after trying on just two rings. My fiancé has the same experience. Highly recommend Descenza! And ask for Paul! read more

Not a reputable jewelry company!!! We brought our engagement ring here, to have the prongs tightened. They did it in 5 minutes and didn't charge us, which we thought was amazing since we don't know much about the whole process and had read it costs upwards of 100$ for this. Two days later the center 3 ct fell out ! We brought it back to ask them to help us and re-set the stone they had just "tightened". They became instantly defensive and wouldn't help us at all! They said because they didn't charge us to tighten the prongs, they weren't responsible. Their only option was to take the ring for 5 days and give us an estimate and then send the ring out for 3 weeks and "build up the prongs" which Wasn't necessary . Also would have cost a fortune for a problem they caused. Turns out instead of re setting the stone with the prongs in the notches, they just clamped the prongs down, making everything worse! I would now never suggest this store to anyone, in fact I would steer clear of this shady, manipulative, thieving jewelry store. Be wary of this place ! read more

There is no other option. If you are getting engaeged and have no idea where to start, DeScenza Diamonds is your spot. I drove 2.5 hours to get there, but they took care of me, and that's all I was looking for. It was extremely comforting to know that they cared about me as a person, and not just another sale for them. A++ I just recently went back with my fiancee to get our wedding bands and she was blow away as well. I have and will only recommend DeScenza's to all my friends that are taking the next step. read more

I am quite disappointed with the ignorance of the staff at DeScenza. I called DeScenza to ask if they carry the Grand Seiko line of luxury watches. The associate I spoke with did not know what Grand Seiko was. He consulted with the on-site DeScenza "watch specialist," and he didn't know what Grand Seiko was, either - he suggested I was looking for the far less expensive Seiko "Le Grand Sport" line. A so-called "specialist" should not be confused by similar sounding names of very different lines (Grand Seikos cost literally 10x what other Seikos cost). Moreover, a consumer who spent one day reviewing the Seiko USA website should not be more knowledgeable about their product line than the employees of a specialty jewelry store (I would expect that at a department store jewelry/watch counter). The DeScenza website has a page describing each of the watch brands it carries, and the Seiko page mentions the history of Grand Seiko - the employees at DeScenza weren't even familiar with the information on their own store's website. Neither employee at DeScenza knew that being authorized to carry Seiko watches in general does not automatically make the store authorized to carry Grand Seiko (only a handful of stores in the country are authorized to carry Grand Seiko). The associate at DeScenza called his Seiko representative and then called me back - he still didn't understand the difference between authorized dealers for the luxury and non-luxury lines of Seikos. Even worse, the employee told me that the specific model I was looking for had been discontinued by Seiko; in actuality, a similar-looking model had been discontinued, not the one I was looking for. I later confirmed this on the Seiko USA website and with another store that is an authorized Grand Seiko dealer. I had given the employee at DeScenza the model number of the watch I wanted and had him read it back to me, so I know he had the correct model information. I don't know how he made this crude mistake. I have since found a function on the Seiko USA website that allows one to search for stores that are authorized to carry Grand Seikos vs. the non-luxury Seiko lines: DeScenza is only authorized to sell the non-luxury Seiko lines, not Grand Seiko. The associate (and especially the "watch specialist") at DeScenza should have known this off-hand; the phone conversation should have been a 30-second matter with a simple yes or no answer, not a 20-minute ordeal that still didn't answer my question. Moreover, DeScenza should not mention the Grand Seiko on their website if they are not authorized to carry it - it is misleading and confusing. This experience has discouraged me from ever dealing with DeScenza again. Thankfully, I learned this lesson before buying or ordering anything from them, so I can just walk away with nothing lost but a little time. read more

Do not do business with these people because they don't stand behind the merchandise that they sell. I bought a silver bracelet there for my boyfriend for Christmas and the clasp kept coming apart. They "fixed" it once but it kept happening so I returned and asked to speak to a manger. A man who identified himself as Hugh MacIsaac told me he was the owner. I asked for the clasp to be replaced. He was incredibly unprofessional, rude and insulting. He refused to replace the clasp because he said it would cost him too much money. At one point he even held it up and was questioning if it was real silver (I had the receipt which stated that). He then tried to blame my boyfriend and said that it must be how he's wearing it. It was their loss in the end because we're now looking for an engagement ring and will never do business with this company ever again! Go to Long's down the street where you'll be treated with respect. read more

Had a horrific experience at Descenza Diamonds in Peabody. After 20+ years of doing business there, I brought a ring in to have the worn peridot replaced. (I had worn it EVERY day for 6 years, exercising, gardening, boating, working, cooking- everything and I never had a problem other than worn surface/scratches) After leaving my ring with Descenza's for weeks, I'm called to say it's ready- after the 1st pick up all the prongs were raised and continually caught on fabric/threads- so I couldn't wear it. I brought it back in, when ready I brought it home, started wearing it and after a couple of days the stone was loose. Went back into the store. They tell me a chunk of the stone, under a prong was missing. I explained how I just got it back and hardly had worn it, certainly had not banged anything to cause a chip and after all the work done at Descenza's with fixing the prongs- they must have chipped the stone. I was basically told I was a liar, that I had chipped the stone & would need to pay for a replacement. I left the store- went to another jeweler who confirmed that the prongs had been damaged- filed down to so low they could no longer hold the stone and would need to be rebuilt! After years of buying gifts for my family of 6, numerous family & friends for weddings,birthdays, graduations at Descenza's- they damaged my ring & wouldn't even admit it!! I will never go back to that store. Horrible horrible customer service!!! read more

I don't even know where to start. They were so insanely rude to me when I went back to have my engagement ring, which is set in platinum, fixed only months after my fiance purchased it - from them! The band all but disassembled on my finger while I was sleeping....platinum?! I don't think so! That experience pretty much did me in, but I know my brother and others who have been raked over the coals for repairs that were half-ass and cost a fortune! Also, there not timely about getting things back to you! read more

My fiance and I returned to DeScenza in Peabody yesterday and waited for LauraLee to help us. I finally narrowed down my choices for wedding bands and LauraLee was so accommodating. Since my finger is on the smaller side and I wanted a different metal for one of the rings, she needs to check on prices for two of my three finalists. She took down my information and promised to call early in the week. In the meantime, she had my ring cleaned again and checked the prongs. My ring looks shinier than ever and I am so glad my fiance had me visit this location. They are definitely more helpful than the Boston location and the store is bright and welcoming, not the typical stuffiness of a high-end jewelry store. I would recommend this location to anybody in search of an engagement ring, wedding band, or other special jewelry. They also carry mantle clocks, compasses, pens, porcelain ware, and much much more! read more

If I could I would give them zero stars. I bought a $1000 Raymond Weil watch there on sale for $500 and had them replace the batteries twice so that it would be done properly. And now they tell me it got moisture inside and they want $325 to fix it! Really? Funny thing is I always had them replace the batteries so that this would never happen. So I overpaid for the watch battery each time for nothing. Their jewelry is seriously overpriced and so are their repairs. Shop around BEFORE you waste money buying jewelry from them. read more

Seriously ? Walked in with my husband on Wednesday afternoon in January. We were ready to spend some $$$ on a birthday gift for my niece. Unfortunately, the salespeople were too busy gossiping amongst themselves to ever offer up a "hello" when we walked in. We were the only customers !!! What a missed opportunity for them. We ended up at the local jeweler in Salem (where we live) and were treated like a customer should be treated. Never again will we visit that establishment. read more

I was referred to DeScenza Diamonds, specifically Mike Malloy, as I began my search for an engagement ring by a trusted friend. This was honestly my first stop in my search and it was my last. My time with Mike was amazing. He was extremely informative and I never felt pressured or uncomfortable. This is something that a lot of my friends told me they felt during their search. I have made a lot of big purchases in my life and most of them I have always had some regrets. Did I make a good purchase? Was I ripped off? Did I buy too soon? I did not ask myself these questions after meeting with Mike and making my purchase. We stayed right within my budget and was never asked to spend more than that. I am extremely happy with my purchase and recommend mike and DeScenza to anyone looking to begin their engagement ring process or for any other jewelry. read more

I wanted to share an incredible experience I had with this jeweler. I inherited a beautiful ring that had my initials on it - derived from my grandmother's ruby and diamond watch. My mother had made a ring from it with my initials on it. I wanted to give it to my daughter for Christmas, getting the "old" initials off and putting a single engraved letter on it for my daughter. Joanna (at the Peabody location) carefully examined it and felt this could be accomplished and sent it on in to Tara at the Boston location. Tara determined that they would need to add extra "plate" and then hand engrave it. I just picked it up yesterday and it exceeded my expectations. I can't wait to give this to my daughter for Christmas. I trusted a family heirloom with this jeweler and they sure did not disappoint. read more

I bought a ring online for my then fiancée (now wife) and wanted to have it appraised before the proposal. I set up an appointment with the appraiser, Debbie, at DeScenza and brought in the ring for her to look at. A short while later, Debbie got in touch with me and sent me a copy of the appraisal report. I had some questions about her findings since I don't know much about diamonds and she graciously explained everything to me over the phone so I could understand the report. She was so pleasant and professional - it was a great experience. read more

I bought my Wife's engagement ring as well as both of our bands from descenza's hingham store and I was pleasantly surprised. They did an excellent job of teaching about the diamond instead of just selling it. I got to look at all of the stones loose and they showed me how the diamonds were graded as well as any flaws that might be in the stone. They were very upfront and would show any stone side by side with any other one I wanted. The salesperson even told me to shop around after I had learned a thing or two about the stones. I did and then I came back to buy the ring there. He was the most knowledgeable salesman I ran into. It was an absolute pleasure. I will go back to Descenzas for anything I want to buy in the future. read more

DO NOT GO HERE!! They are crooks! The first red flag I got was when then asked me (insisted really) how much insurance money I was getting for the repair, before even asking what I was repairing!! The second red flag was BAD customer service - no proactive phone calls to let me know the work was done - it took over a month to repair a small item, and I had to call them several times for status, and just got excuses. The final red flag was the price - 60% MORE than the original verbal quote, and the jeweler tried to blame me for the misunderstanding in price, then the insurance company, and then he finally admitted he priced it wrong...........I will never purchase anything from them EVER. My girlfriend had a similar bad experience. read more

CON ARTISTS!! After being talked into putting 100$ down on a $12,000 ring.. I got in a car accident and lost my gf.. Since I could barly walk I went back when I could about 3 months later and I wanted my money back to make another purchace and I was told it was non refundable even after I told them what had happend. They went on stating that they had held the ring for 3 months and couldn't sell it to anyone else so they can't give me my money back... BUT!! When I was talked into putting the 100$ down on the ring I was just going to sleep on it and pay for it all at once when I ordered it but I was told for them to save the info on what ring to order I needed to put money down and could change my mind ANY time so I did... AND they told me I couldn't get my money back bc they held onto the ring BUT the band was special order and diamond was too!! There was nothin to hold for me but a pice of paper!! And I didn't even want cash back I wanted it back to put towards a Xmas gift!! I'm ready to purchace a ring again and I can assure u that the 15k I have saved up will not be spent at this scummy place all bc they desided 100$ was more important than my business... It's the principle of the situation. Not to mension I've spend thousands there in the past. It doesn't matter to me what the reciept says bc I was told differently and a verbal agreement should be upheld as promised, aweful way to do business.. My brother was going to go there and buy an engagment ring and my best friend for wedding bands, NOT ANYMORE!! They lost thousands over 100$.. That should tell you how well they do business HAHA! read more