My wife and I have been on a mission to find the perfect furniture, so we've explored all kinds of…read morestores--big names, corporate chains, you name it. But every single time, we end up coming back here. We've now bought three different types of furniture from this place, and each piece has been exactly what we were looking for at a great value. Tom, the owner, makes all the difference. He's not only incredibly knowledgeable but also truly cares about finding the right fit for you. Tom listens, gives honest advice, and makes the entire experience personal and easy. If you want quality furniture at a fantastic price and a level of customer service that's almost unheard of these days, don't waste time elsewhere. We couldn't be happier with what we've found here and will keep coming back!

This furniture store is cheap and cheap for a reason. I put money down for a couch and wasn't able…read moreto continue to pay to buy due to me moving CITIES. I call to ask for a refund & the workers are VERY rude telling me to call back to the vendor who "sold" to me. I called for a week and Danny was the vendor who "sold" to me. He NEVER mentioned anything about 30% refund. I put $124 down & is only willing to give me back $80 ... horrible customer service. They must need the money so bad since they barely sell. DO NOT BUY FROM HERE !!!!!!

Great service. Alot of selection. Cheaper than other big corporate home furniture companies. We…read morejust bought a new bed frame with mattress for our upcoming new born next month. Communication with Quincy in regards to the delivery date and time was on point. Very responsive person. Delivered, assembled in a timely manner and clean. They didn't leave any trash behind. Great value! Excellent customer service!

I like what they had to offer. There was a good selection of items to look at, to sit, test, and…read moreimagine in your place. The place gave me an opportunity to envision how I wanted to position things in my room. Not as much as IKEA but that's okay. The value was a bit out of my price however. I thought it would be competitive but I've seen some things online or at other shops that are a bit more competitive. We came in on a Sunday and was working with one guy who spoke Spanish. He was super nice and helpful. Then there was another gentleman there of Asian decent, who we noticed kept giving us the side eye as he was working with other customers and closing a deal. We weren't fans of him and sorta felt uncomfortable. Nevertheless, we had a good time here. Came away with some additional thoughts. And even though we didn't buy anything, we liked our time here. Perhaps in the future, we will stop by here and give it another chance.

I can't thank Charles and Mario enough for making my dream dinning table and coffee table come…read moretrue. Your entire team did an amazing job, and the craftsmanship truly shows. Our table turned out absolutely perfect--it's not just furniture, it's a beautiful work of art. We are beyond happy with the result!

Just wanted to say Thank you so very much to both Gaby & Janine…read more Thank you Gaby for scheduling Janine to come to our home. Thank you Janine for doing such an outstanding job buffing our dining room table! We Love it!

I found this place after scrolling online and I am so glad I did. They have home goods, pet goods,…read moretoys; selling at a crazy ridiculous affordable price, these are steals. Best part, you can order online and get them shipped right to your door. If you are in the area, they offer store front hours as well. I just placed an order for gravity loungers, I will be posting an updated review for further reference.

Came here to find a bed side lamps and I did! The owner was extremely sweet and I got to score some…read morebed side lamps for only $15 for two! They were also Target brand so that was a steal for me! Love that they have a website as well.

Months I began looking for a living room sofa set. I visited showrooms all over San Diego, Orange…read moreCounty and Los Angeles. Until I visited Furniture Depot in Chula Vista, most the sofas and accent chairs were either cheap, poorly constructed, overpriced, they didn't have the size sofa for my living room... or the fabric wasn't the color I was looking for to match my other living room decor. One store I was going to buy from prior, the owner had me pay for the entire living room set upfront "because it was custom" then after waiting over a month the guy told me the fabric was discontinued. I found a swatch sample in their showroom that was basically identical, but the owner told me it would be $1,500 more for that fabric. I told him the deal is dead, give me my money back, which he did. I concluded the guy seemed nice but he was like a wolf in sheep's clothing. After that painful ordeal, I went and searched showrooms in San Diego's South Bay. I was about to give up but there was one last store I went into that day on Broadway in Chula Vista, Furniture Depot. Right from the beginning I was impressed. Their showroom larger than most furniture stores with vastly different styles throughout. The manager Dustin greeted me shortly after I walked in. He was there to assist and answer any questions I had. Dustin was very knowledgeable about all the products. He put everything at ease. It was a relief speaking with someone in the business who was honest and transparent about everything. After speaking with him only a few minutes I knew I was going to make my purchase through this store. Everything I was interested in could be ordered new, he explained. He offered custom sizes and many colors to choose from. Dollar for dollar, based on the quality of product, I don't think there's any local competitor that can match their service or quality. The turn-around for the custom-sized furniture was very fast, less than 2 weeks. The guys who delivered the product performed a white glove delivery service for a very low reasonable fee, lower cost than most furniture places offer. I ended up buying a 92" sofa, ottoman and accent chair - all new - all matching fabric, great quality, and very comfortable to sit and lay in. I'm glad I found this place. I highly recommend this furniture store. (My photos in this review)

Low quality furniture. Especially the mattresses. They will not follow up on defective products…read more After 4 months of wasted email, calls, holding on the phone, they are still giving us the runaround after paying over $800 cash. Poor customer service. They don't care about anything except taking your money. Stay away! Not worth the headache

From the moment I walked into the shop and spoke with Bret, I knew I was speaking with a genuine…read morecraftsman, and not a salesperson working in a showroom. My goal was having a bedroom set built with an English theme, and came with photos as examples. Bret promised rough sketches and accepted the project. What emerged was a well thought out design, given these items are not mass produced by the hundreds. I knew the quality of workmanship would be present, but did not know what the shop was capable of in terms of intricacy. If you have a specific blueprint professionally drafted for a wall unit, mantle or furniture, I'm confident in saying Bret will honestly say if the shop can produce the outcome at their expectations for quality. If you need assistance with design, Bret understands customers conceptual ideas and how it can translate into finished product. My confidence in the shop was confirmed as you can see, by the beautiful pieces created! I have a special pride in knowing my furniture was produced locally here in San Diego. Upon delivery, Raymond explained to me how the details were executed on the CNC machine, and which elements were finished by hand. Also Bret's Son Evan worked the drawer alignment, and each drawer finished to exacting standards. I could not be more pleased with the results, and plan to enjoy my furniture for many years!

We got two pieces from wood furniture factory and could not be happier. They made us exactly what…read morewe asked for and we recommend them to everyone. We had a awkward step with dead space and they made the built in bookcase fit in perfectly. We price shopped in stores for similar cabinets to the stand alone one we had built and they didn't have lights or everything that we exactly wanted, Wood Furniture Factory built us exactly what we wanted and we paid less for the two pieces than stores were charging for one. We hope to have them back to add to our closet.

I was on a rush but knew what I wanted to order, Jorge was super helpful and quick. Thank you.read more

Ricky Ricardo... real name, was great to work with. Not a bad thing I could say about my…read moretransaction. Bought a tempur pedic movable frame and mattress. Much better pricing then Mattress Firm and Tempur pedic in LaJolla. Delivered on time as promised by two great delivery men who knew what they were doing. Took away old mattress and trash. Seamless operation and saved over $1000 from the other stores. If I could give 10 stars I would.

Bobs made it right a few weeks later. They reached out, credited me for the rest of the cost of the…read morecouch, and just delivered this week. Thank you bobs for helping me, and holding true to your word.

This app should really have a zero star option. I'm not going to make this a long scathing story…read more But I will say this...there is a reason they have less than 2 stars. If you experience it for yourself, you will also know why. If I wasn't grown and had a lot to lose , Claudette at the office woulda been cashin' me outside. She is the ultimate mocosa who visibly hates her job or life...or both. If you like to give your money to incompetent, condescending, uneducated, rude, disrespectful imbeciles, shop at Bob's in Chula Vista. Godspeed.

Alex was very patient and was willing to work with me as well as my specific aesthetic that I…read moreneeded for my home studio. He his team are very professional and they follow up with you. Also, if anything goes wrong they are quick to help you remedy it right away.

Love this place! I'm a returning customer. Great customer service. Great location, and I love the…read moreselection. I'll be coming again! Excellent value.

I would not recommend. Yes they give you store credit. That's the up part. The down part is that…read morethey want to give you what they have on floor. That's where they use the I'll give you a good deal at the end of your purchase thing. I had gotten a thrumble (bunk beds with a 3rd bed at the bottom(floor). The material is so bad. It's been 8 months and it seems as if I was donated the bed previously used. The bed on the bottom is made with cheap wood it braked so easily. Like cardboard type. The top bunk bed on the inside had scratches but like chipped off. So I didn't see that. They don't ask if you want the protectors they throw them in for each mattress and they don't even fit they are huge. The point is the wood is so cheap and the beds are about 1,300. I got the insurance and because we got a storage unit I forgot where I put the insurance documents. There for the insurance company says they can't send anyone to fix the bed cause it has multiple damages. The dining table I got I didn't notice one chair had a chip pretty long were you lean your feet on and well it came off eventually. All dining tables at the bottom come with busters for hight. Even if you put them all in they are uneven. They also keep coming out so it gets in even worse. I got a set of sofas and had the 3 seater made into a pull out more money. The mattress is sooo cheap and I supposedly had it upgraded you can feel the metal of the pull out I've had 2 previous ones I gave away and I so regret it. I also got a corner table its rustic cherry Woolf color. Well I that day that I wanted it they wanted to give me the one as an example it had chips and scratches and one of the employees decided to cover it up with black permanent marker and said there take it it's good and I said no I want a new one. When it got delivered I could still see that oil color black marks on it and I told them I'm not keeping this one I told the guy at the store. So take it back. I had to go personally to the whatehouse to pick one up. I did take the mattress from the couch too and told them to check my order and it was the wrong one but they also exchanged it for the same type different color. ‍ I was done at this point and I stopped paying I've been waiting for them to pick the items up cause it's disappointing when you buy insurance for damaged or scratches etc extra and they can't come to fix it or exchange one piece of an item. I have my eye instead at the MOR store. Well I actually already got a bed. Definitely recommend 10/10 and it's been like 4 months. Also got insurance on the electric base and mattress

This suppose to be the main deciding place for this chain company and its management and it seems…read morethat incompetency and arrogance reins throughout all. They would not honor the original marketing offers for the products (specifically mattresses) and then, when you have a problem with it, the will not accept anything, shifting the blame on something/someone else. We bought a CAKing mattress which was already sagging, some lumps showing within a couple of months - even with our low weight of 140Lbs. Now, they are refusing a return and refund within warranty! Anybody else experience this? Any suggestions?