I really like this store and all the cute items you carry, but my recent experience with customer service wasn't great. When I tried to ask a question, the employee (short, stubby, heavy accent, glasses) seemed to assume what I was asking and responded in a way that felt rushed and a bit irritated. I'd appreciate a more welcoming and patient approach, as it would make the shopping experience much more enjoyable. read more

I don't recommend anyone going to this location. I had a terrible experience when I was checking out. This young girl working the register tried to steal my gift card that still had money on it. She tried to act as if she had already given me my card back but she hadn't. I regret not getting her name but I remember her face. Next time I'm getting her name and calling corporate. She should not be working anywhere !!!!!! read more

This place is a hit or miss. Review is in comparison to other locations* It's clean for the most part and organized and selection is pretty good with everything from blind boxes to Sanrio, minions, Disney, & anything between. Sometimes the staff is so nice and friendly & other times they got a stick up their ass and you just gotta walk out. I definitely wouldn't even bother walking in if you see boxes. I noticed anytime areas are being restocked or closed to replace inventory, they hate their lives. Other times, usually newer staff, are super friendly and outgoing and want to show you promos that you won't normally notice if you aren't looking. There are sales at Miniso, just not a "sale" area. Prices are just okay. Sometimes it's just not worth it and you gotta stop yourself from buying a $15 keychain or a $20 mini fluffy "lunch bag" that'll only fit an uncrustable. read more

Can't get enough of this place! So cute and sooooo many trinkets! Perfect spot to get gifts! And cute travel items. read more

Uhm... so.. the lady at the cash register was rude AF. Since this was my first time going there for a blind box for my b day I asked, "Hi it's my birthday do I have to go to the website for the blind box?" Rudely she responded with "um yeah?" Then gave me an ugly look. Like if everyone is supposed to know...? I ONLY asked to make sure If my assumption was correct. It was a chubby short girl. No clue what her name was. I'm going to assume she was the only one working as a cashier and a stocker which was funny to me. But it awfully seems like she hates her job . read more

i was really curious to check out this place as a sanrio fan--especially since we don't have miniso back home. the store was cute and the employees were exceptionally sweet, but i was a tad disappointed by the lack of sanrio related items in the store. there is still tons of cute stuff to be bought, just know the price racks up fast. nonetheless, if youre a fan of cute stuff, this is the place to go read more

Miniso - Accessories Near Me - National City, California

The gentleman working the register on 11/17 at approximately 5:10pm was outstanding. He was very polite and professional in the midst of a chaotic atmosphere. He is knowledgeable and outgoing. He is respectful. His customer service is definitely top shelf!!! He deserves to be recognized for his work and dedication. Thank you sir! I don't know his name but he has black hair, gray eyes, not to be confused with other guy that was working that day. read more

Customer service. It seems like everyone working there is unprofessional and lacks knowledge or skill to handle customer service situations. Hostile environment from the second i walked in with an issue. Which in turn escalated the entire interaction. Get better employees read more

I go around town searching for stores that carry Hello Kitty items and when I find something, my heart skips a beat, and I could feel the adrenalin rush. This feeling was amplified the minute I walked into this Miniso store. Miniso and Sanrio formed an alliance, so a good portion of the front of the store had Sanrio stuff. Anyone who knows me knows that I have a SERIOUS ADDICTION for Hello Kitty, and I was in Hello Kitty heaven. The key to my heart is not flowers or jewelry, but HELLO KITTY! It took a lot of self-restraint to hold myself back from buying everything Hello Kitty in the store! Good thing my daughter was with me! I only spent $79.50 (this time!). Aside from Sanrio items, this store sells all kinds of cute stuff and household items. You can get stuffed animals, house slippers, kitchen gadgets, office supplies, stationaries, make-up accessories, toiletries, perfumes, snacks, etc. It's definitely worth checking out! Warning: You will be hooked! This Miniso store is located inside the Westfield Plaza Bonita in Chula Vista. It's quite far from my house (21 miles), but I will be back!! read more

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This store is awesome! I'm definitely coming back here for birthdays and gifts for my nieces, friend's daughters, and young girls in my life. Many girls I know love Hello Kitty and even I, myself, am amazed walking around and seeing the items they carry and the reasonable pricing of some of them. Hello Kitty products can be pretty expensive, but you can find cool products at reasonable prices here. Glad I found this place and will be bookmarking it so I can return. read more

Miniso - Accessories Near Me - National City, California

Was waiting in line to pay. There was NO WORKERS TO BE FOUND. I left my daughter in line to find someone. I heard voices in the back employees area and hollered hello, there's a line out there. A guy said someone will be out. A girl comes out went straight to the self checkout then to the register and asked who's paying in cash. I said I have been waiting and next in line. She asked if I was paying cash I said no. So she asked all other customers and when no one was paying with cash she said I can help you now... MAKES NO SENSE!!! Then she's charging me 30 cents for a bag!!! Ridiculous!!!! I would rate 0 stars if there was the option read more

Writing this review the employee that rang up my item at the front cashier. I did not get a name but his customer service is HORRIBLE. I waited to pay for a keychain for about 4 minutes because nobody was there nor acknowledging me. There was a chubby looking causasian female that was restocking items on the shelves and doesn't say a word even though she looked at me and clearly knew I needed assistance. A scrawny hispanic boy with glasses approaches the register without any type of apology or greeting and rings up my item without saying anything. This is no wonder why this place has 3 stars. TRASH Customer service. I blame the management for failing to properly train their employees. read more

Great to buy random little knickknacks & things you don't really need. I always come in here for my son. Just to shop around & see if he likes anything. We usually leave empty handed. Lol. I purchased a mystery bag thinking I was gonna get some wonderful toys for my son. I spent about $15 after taxes. We opened immediately after paying & was still standing outside their store. The cashier was kind & told me, "all sales are final." Like she knew what was in the bag. Lmfao. We open the bag & I was literally like what the!! As I was pulling the items out of the bag to show my husband we both could not stop dying. Haha! We thought it would be toys for my son. Nothing like that & not even close. It was more funny than anything. We couldn't stop laughing for a good 5mins. I will never buy a mystery bag from them again. LOL. Rather spend that $15 on something I know my son would like. Just my luck! We received: A size C cup invisible bra Some thong sandals An iPhone 11 case & two pens! Talk about wtf. Hahahahahaha. I'm still laughing at that. None of those I will fit or use. It was like the items leftover that they were unable to sell. Now I will have to donate or give away to someone. & all in all, my son ended up w/ no toys. ): read more

Miniso - Don't buy their mystery bags! Received a C cup invisible bra, sandals, iPhone 11 case, & 2 pens. I have no use for none of this! - Accessories Near Me - National City, California

Ever since this Miniso location got new workers, its been downhill since. They have terrible customer service, I dont know why a store like Miniso doesn't prioritize how employees need to act or be. I had a interaction today with a employee, I politely asked her if there was a certain item I was looking for in stock and she didnt even look my way or acknowledged me, she just shook her head as a no. Miniso seriously needs to prioritize how there employees give out customer service especially at this location. Matter a fact they should just close down this location if they wanna hire employees that act like that, they wont be attracting customers with that kind of attitude. Daiso is way better and has way better customer service. read more

Why oh why did they put this store here closer to me?! This review he been long overdue. But I love when they have the blind bag specials!! Best bang for your buck! My kids each got their "stuffies" from there& they are so extremely soft for the price!! They have such random cute knick knack you don't even KNOW you need. Lol. Downside is sometimes I walk in and there's literally no one there to help me check out. read more

Miniso - Big Blind Bags! - Accessories Near Me - National City, California

I am so glad they put a Miniso in Plaza Bonita! The only downside is that sometimes there is not anyone at the register to help check out, and their music is way too loud I can't hear myself speak. Other than that, place is a gem. It has everything from self care products to cute plushies. My favorite thing about this place is their Sanrio drops!! They have the cutest stuff! read more

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Hire professional managers with empathy for your teenage customers. My young teen wanted to return one item, costing less than $15. The female store manager came out with excuse after excuse as to why we couldn't return the item.. I had the paper receipt, the box, the unused item but the female store manager wouldn't approve the return bc a missing piece of plastic used to store the item. Ridiculous and callous. They can't resale the item without the plastic, I was told. For all of the money I've previously spent in that store, couldn't they possibly consider a second-look? They just lost a customer but couldn't care less. My teen left in tears. I would never recommend this store. read more

I come to Miniso for my travel needs and have bought travel sized bottles and other items for my house. I'm obsessed with Sanrio so I wanted to come and get some cute Sanrio cute themed items. They usually are sold out by the time I come and I believe they don't answer their phones for any questions here. Also, a majority of the time it's hard to flag down someone to scan your items. Cleanliness is not an issue and everything seems organized. The Sanrio stuff when I went was a little bit hidden on the side when I went. read more

Amazing store with an excellent selection. Only downside I had was that the person that was trying to help ran the register but she was such a trooper n did her best. read more

Signs and website said store closes at 9 but I came at 8 and they had the gate halfway closed and didn't let anyone else in besides those were were already in there. Staff (who were basically kids) were rude. I stood outside waiting to ask if they are closed and they looked at me and ignored me until I had to say something first. read more

Their non refundable mystery bags had 2020 calendars. Huh? That's bad practice. Won't be coming back. read more

Miniso - Calenders 2020 - Accessories Near Me - National City, California

When i went to the store they were very rude to me & me and my furry pet 4 month old puppy named peverly the manager kept staring at my dog angrily she had hatred in her eyes i didnt want to say anything so i let it slide when i went to check out my 3 items she " accidentally"kicked my dog in the face ;( i was really mad & confronted her about it & she said it was an acc she was clearly lying please get her out thank you also i will sue you guys.dont dring your dog here if your life depends on it read more

This is the very first Japanese store to open inside of a shopping mall! It's basically super random Japanese goodies, ranging from $1-$20? They carry things such as make up, house goods, accessories, stuffed animals, and tons of random stuff. Most definitely for the impulsive buyer or buyer of cute things. I like looking at random stuff, but the only thing i bought was a pair of fluffy eyelashes, but tried them on and didn't like them because they're too natural looking for me. So if you also like cheap natural eyelashes, check it out! But not to mention that their stuffed animals are EXTREMELY SOFT and are a lot cheaper than other Japanese stores. read more

Rude staff and they're barely there. They need to work on not hiding away from customers trying to purchase.

So if you're an impulsive person, JUST. DON'T. DO. IT. I went in with the intention of browsing and walked out spending $52. The stuff is pretty hit or miss here. Half of the stuff I bought was pure crap. Pens didn't work. Gimmicky eyeshadow marker sucked. $20 face scrubber didn't work. It was an epic fail shop. Fast forward 3 days. I went in to return my face scrubber because $20 for something that doesn't work didn't sit well with me. Of course I didn't have my receipt because I don't buy things with the intention of returning it. Well, long story short, I was told that a return would not be accepted due to the fact that I didn't have a receipt. I get it. But there should be some bend when you're selling a product THAT DOESN'T WORK! Of course I wasn't going to walk away. I had to stand my ground. I offered a bank statement and asked how would they feel if they bought something that didn't work? Would they keep it? I also said, I would GLADLY keep the item I bought if they can magically make it work. The clerk eventually went to the manager and came back with an ok. Because his statement to me was, "we'll give you an exchange today but you can't return it anymore," I WILL NOT return to this store. The response should've just been, "we are sorry we sold you a faulty product." END OF STORY. Moral of the story, if you want crappy stuff, make your way to this store. Just don't throw your receipt away. read more

it is a great store and if ur a sanrio fan this is the store to got to me as a hello kitty fan but even my mom loves this place she is a phccoco fan and they had sooo many sute things even slippers and home decor read more

Wow, time passes by fast, and Miniso has opened up in Bonita. I came back from my trip to Hong Kong and also encountered Miniso. This location includes more beauty products and adorable stuffies than the one I been to in Hong Kong. It's nice to have a gift shop nearby. Prices can be quite high, ​especially when you get distracted by all the cuteness. read more

Miniso - Piggy - Accessories Near Me - National City, California

is such a cute place I love all the stuffed animals and I love everything about it so please please please just go to there and you'll be in heaven read more

JAPANESE DISCOUNT STORE! I just love this place. It is absolutely adorable and they have a lot of cute stuff. Anything from home goods to beauty products to school supplies to kids toys! So much to choose from in a small store. I always go there with my son and we love getting the 3D puzzle toys. I love looking at the stuff they have because they are so unique. The prices are not too expensive either. The only change I would recommend is that the store be a little bigger due to the fact that the store is always packed and it is hard to walk around when it is full of people. They do have a lot of merchandise so a bigger space would make more sense as well. read more

Came in to return things but first walked around since they had a bunch of new items. I ended up having a basket full of items, amounting to a little over $100. I get to the register to do the return first, the associate looks at the receipt for the date of purchase. Then looks at their 7 day return policy. She tells me she'll have to ask if it's still returnable since their policy is 7 days. I tell her that it is within 7 days and she says "no, that was on the 27th so you're past, but let me ask" she comes back bc apparently no one is in the back office to ask. The other associate says something to her in another language, takes the receipt from her and then asks me "so what's the problem here?" I told him that she's just trying to figure out the 7 days and he looks at it and I tell him I purchased last Sat, so today would be the 7th day and he straight up says no it isn't. But then says but either way we can't return it bc there's no supervisor here. I asked when there will be one and he just says that's the thing I don't know, she was supposed to be here but she might not come in. Then I tell him well, it's not like I can come in tomorrow if y'all have a supervisor then cuz it'll be past 7 days. And then you're saying I can't even return it in the last day bc there's no supervisor...? He just says yeah. Doesn't do anything else to help. I left my basket full of items with them, customer service is a no go here. Other locations are way better than this. Horrible that you need a supervisor for returns when a supervisor isn't even anywhere to be found. And they don't even have working phone numbers! Will be taking my business to other miniso's even if they're further away. read more

This place is cute and nice! Cheap stuff but overall total price can be expensive x.x but overall the products that I bought were a Korean face cleanser , eye cream, and a clay mask tool set. The face cleanser works very well and I like the scent it works well on my skin but don't go off on my review for the cleanser because everyone's skin is different xD , the eye cream is very light and moisturizing and it cools down your tired eyes , the clay mask tool set well I haven't used it just yet but it'll come in handy for sure! The nail polish is like normal nail polish they have cute colors.Overall recommend this place but just heads up the overall total price can be high lol. Definitely one of my go to spots for sure either way xD. read more

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my first time here i was stared at walking from the front all the way to the back looking for a present. ok i guess. come back a week later to finally get something that's clearly says on sale, i get to the register and it comes up as full price, i tell them there's a sign that says it's on sale and they awkwardly say it's not. i know a review wont change anything but that's all pretty annoying read more

What a cool store, they have the we bear bears cartoon network collab collection, a lot of cute stuff. Got the panda usb for my car, about to go get the bluetooth speaker after i saw good reviews on you tube. Great store to check out. read more

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I used to love going to miniso & makes me sad because I never had an issue going here. I would drive all the way here just to shop at this store. But unfortunately one of the employees was very unprofessional. Sorry but how are you gonna flirt with my boyfriend right infront of me? So unprofessional & disrespectful. It made both me and my boyfriend very uncomfortable to the point where we dropped everything that we were supposed to purchase. Never coming back. Lost a loyal customer. read more

This store is super adorbs! If you been to a Daiso (Japanese dollar store) then just imagine this but an upgrade! They do cost a little more than Daiso, but the concept is very similar. They have super cute items in here & you can find anything from phone accessories to kitchenware for super cheap! I just wish they were a little bit bigger location wise. This is basically an upscale dollar store. read more

Cutomer service are bad, they are rude and unreliable. Employees are not trained properly. Products are nice but, the their customer service at not properly trained. I come to the store many times, but they are very, very bad. read more

Miniso Japan has just opened at Plaza Bonita in National City. This is a great store to get Japanese designed and inspired goods, including household items, pens, and snacks. It's a cool store to look through and you'll pick up some great inexpensive things to take home. The prices are super affordable and there's a lot of fun items to look at and purchase. The staff was super busy but they were so helpful and friendly. Despite the long lines, the staff was wonderful and the wait was not that long at all. The store is very bright and clean, love all of the different products you can buy. A great new store for Plaza Bonita Mall. It's on the second floor towards the Macy's end of the shopping mall. read more

Miniso - Miniso Japan just opened at Plaza Bonita this week. Great Japanese designed goods and souvenirs. - Accessories Near Me - National City, California

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They have a lot of cute stuff but their return policy SUCK. The policy stated "We will happily exchange the item or refund your full purchase price within 7 days of original sale receipt and a valid form of identification. I bought an item last Sunday @3pm and came the next Sunday before 3pm to return it. Manager said my receipt expired and I can only do an exchange. Fine, I got something else to exchange it and in the end I cant even exchange it. This will be the last time I shop from them. They might as well have a no return policy because everytime I try to return or exchange for something they always have a reason not to do it. Also, the manager there is unreasonable and super insensitive. She's not there to help at all. Maybe that's why they hired her as a manager so that she can pretty much rushing off people so the store could make money that way. Her employees are much more helpful, patience and understanding compare to her. read more

GREAT ADORABLE AFFORDABLE ITEMS, but terrible customer service all employees seemed to be busy chatting together, we almost thought the store was closed. No greet just stares, but very cute store. read more

The cashier seems to have been new and input my card information manually!! her excuse was that it didnt work for the chip, why not get another machine then?? if any fraudulent charges are made to my card, i'll know its from there. It didn't reassure me that even she didn't know if it was safe to put my card number in there and i cant seem to get in contact with them either.. at my job it's never okay to input a card manually so idk what made her think that was.. i honestly didnt see if she did the same thing for the person in front of me.. and the number on there doesnt work it says that the number called has been disconnected.. read more