Dr Palumbo has been my eye car doc for years. I can't say enough about her and this Office. I've…read morehad very little trouble getting appointments or ordering contacts. The staff is super friendly and always helps whenever I run out of contacts. They have even provided emergency contacts when I'm in a pinch.

I had two separate appointments scheduled in advance at the Norfolk office. In both instances,…read morewhen I arrived I was informed the appointment had been cancelled. At the time of scheduling the second appointment, I requested and received an appointment card which I showed to the receptionist when I arrived for the second appointment. She had no explanation other than the appointment was cancelled. I had received no notification of this cancellation and had taken the afternoon off from work for both. I have no idea what the quality of the Dr's work might due to the incompetent scheduling process involved.

In the interests of full disclosure, I've had the pleasure of knowing Dr. Paul Botelho personally,…read moreso when it came time for cataract surgery last year, he was the natural choice. Lest you think it's only due to personal relationship, Paul is also an instructor at Brown. Who better to perform eye surgery? That said, the overall experience was very positive, from scheduling to the exam process, then surgery, then billing question follow up. The actual surgery is done in batches, almost assembly-line styler. That may sound negative, but the staff was very attentive to all patients' personal needs and kept the process extremely organized so my mind was at ease knowing I was in good hands. Kudos to all the staff for a job well done! This office is highly recommended.

I have been looking for a good eye doctor for some time now. After visiting a few (and regretting…read moreit) I decided to give Advanced Eye Centers a call. I used to see one of the founding doctors years ago when I was young, as I've had eye issues all of my life. It was easy to schedule my appointment as I was still in their system after what had to be 8 or 12 years! They went over my insurance with me and explained what I'd be expected to pay at my first visit. I was able to get an appointment scheduled about two weeks out, but that was partly because my own work schedule is busy! I arrived about 10 minutes early and completed some simple paperwork. I was the only one in the waiting room and right on time was greeted by Dr. Michaud, an OD at the practice. My exam was thorough but quick, which was really great as I was in and out in about 30 minutes. I was able to get a pair of contacts in my new prescription to wear home and ordered a few months worth to be delivered to my house - super convenient. Check out was simple and easy. They do have an optical shop on premises which is convenient, but I chose to keep my old frames and they do charge a fee on top of the lense replacement charge if you aren't purchasing new ones through them. I elected to shop around for prices, so I didn't spend too much time in the shop. The doctor and staff were friendly and helpful and the practice was very clean. I had a great experience and will continue to visit them in the future.

I went here for the first time recently after my longtime eye doctor moved to a new practice that…read moredidn't take my insurance. The overall experience with the practice was fine but the actual doctor that saw me was not great. She barely spoke to me and was dismissive of the concerns/issues I brought up and gave me no helpful advice/information. My previous eye doctor was very engaging, thorough and knowledgeable so this was quite a stark difference for me. I've had the same prescription for 10+ years and expressed apprehension about changing it but was basically told "try it and see what happens." But glasses are expensive and I can't just "try" prescription glasses I order online. Wasn't a great experience overall and probably won't be going back.

Great office staff, East checking and checking out. The staff here is fantastic. Also they follow…read moreup on visits and call/text for appointments and annual exams. I've been a loyal customer here for 9 years now. Great team

I honestly cannot say enough good things about Dr. Christina Herald at Fall River Vision. I have a…read morehistory of retinal detachment and chronic dry eye, so eye appointments usually come with a lot of anxiety for me, but from the moment she walked in she made me feel completely at ease. She took her time, really listened, and explained everything in a way that was clear, calm, and genuinely reassuring. I never once felt rushed, and it felt more like talking to someone who truly cared than just a routine appointment. Her attention to detail and level of concern were above and beyond what I expected, and I left feeling relieved, confident, and honestly just so grateful to have found her. The staff was just as wonderful, friendly, knowledgeable, and attentive the entire visit, which made the whole experience even better. I truly hope Dr. Herald can be my eye doctor for life because doctors like her are rare, and if you have any eye concerns, especially anything complex, you could not be in better hands! Can't wait to recommend her to all my family and friends. A+++

After years of suffering and several dry eye specialists and no relief (including tear ducts fused…read moreshut), Dr. Herald has finally given me my vision and quality of life back. I took a chance on an amniotic membrane treatment she suggested as I had given up hope, and I just cannot believe the results. No more readers, dry eye at least 75% improved and improve will continue. She is by far the most brilliant Optometrist I have ever had the opportunity to be treated by, and she is exceptionally kind, thorough and patient. While I do not write many reviews, I felt this was important for all the severe dry eye suffers like me that looking for a cure. On an aside---who knew dry eye could effect your vision so drastically!

Dr. Umphrey is caring, thorough and completely professional. He spends time with each patient and…read morelistens. His staff is well organized and competent. I never wait more than a few minutes for my appointments which shows they are considerate of our time, too.

It is very frustrating trying to contact the medical center simply to verify an appointment date…read moreand have to wait on hold for 20-30 minutes, this is understandable occasionally every now and then, as things get busy from time to time, but it's becoming regular. It took me several days of attempting to call and being placed on hold for 20-30 minutes before finally hanging up just to verify an appointment. Physicals are very quick and impersonal and it does not appear that records like past levels of cholesterol are kept. It's on the patient to monitor whether or not cholesterol levels are going up or down after getting them tested every year.

Great experience overall!…read more Dr. Elliot and the staff were very friendly. I worked primarily with Mike Sumner and one other technician. (Name Pending...) The staff there is very knowledgeable. They also pointed out why my older frames weren't the best fit for my face and educated me to the sizing and numbers located on the frame. I've worn glasses now for 20 years, and I've never experienced such top notch service, expedience, and more useful facts surrounding the process. I highly recommend using The Optical Shoppe if you are looking to buy some news lenses/frames.

They care about their practice, not their customers. They had rescheduled my appt due to Dr…read moreschedule conflict. This time did not work for me so I called to reschedule. Told me it would be over 4 months. Would not assist in any way. Rude and did not care about losing a customer. They had rescheduled my appt due to their own schedule change. Would not even try to accommodate my need. Time to find another eye Dr.

Always see Dr Hunter she is great! Very personable and makes you feel comfortable. Front desk is…read morevery helpful and nice.

I recently moved to the area and followed a recommendation to this practice. I have been seeing…read moreDr. Gajewski, and could not be happier! She is thorough, nice, helpful, and truly wants what is best for her patients. She even advised me out of spending a bunch of money on something that I probably wouldn't need and could definitely wait and see if I needed to pay for. The receptionist is always friendly and nice, she remembered my name after only being there twice, and helped me figure out the insurance side of my visit. All in all, a fantastic practice with superior customer service that is very hard to find these days.

I just completed my 2nd cataract surgery with Dr Fay and I have nothing but positive things to say…read moreabout the entire process. Dr Fay was very informative throughout and his staff are very accommodating. The surgery staff were also top notch.

Hello, Dr. Fay a true professional, along with staff, it was a pleasure as well as informative.read more