My husband has been a patient of Dr. Todani for almost six years and has received excellent care. But, be sure to allow plenty of time for your appointment because they are never on time and we have been kept waiting 30-45 minutes at a time. I was referred by my Optometrist to Dr. Ahmed (an associate of Dr. Todani) and ultimately scheduled laser surgery to treat glaucoma. My exam with Dr. Ahmed was on June 4 and the laser surgery was scheduled for August 13 and 27 (one eye at a time). However, I was not given a time for the surgery and was told they would contact me. Also, as I was checking out on June 4th, I asked about obtaining pre-authorization from my health insurance. I was told that I had to do that myself. I called my insurance provider and was told I needed the code for the procedure. I called the office and left a message for their billing manager to get the code and never received a call back. Then, on July 9th, my husband had another appointment with Dr. Todani so while we were there, I checked with the front desk about the code. I was told that they handle pre-authorization and I don't have to worry about it. My first surgery appointment is in 8 days and since I still don't know what time the appointment will be, I called and asked them. I was told that they schedule the appointments two days in advance. I let the front desk person know that two days in advance is not sufficient notice for me since I work full-time and need to make arrangements. She said that her manager makes the schedule so I asked to speak with her manager. Turns out the manager is on vacation for the whole month! Given that, I asked how the manager was going to let me know two days in advance of my appointment NEXT WEEK what time my appointment is scheduled for, and I was told that the manager would take care of it remotely. So, I asked the front desk person to please send an email to the manager and let her know that I need to know sooner than two days before the procedure what time the procedure will be. That's when I was told that the manager is in India so the response will be delayed. I was really tempted to cancel the whole thing and find another doctor but then the office called back and let me know what time my procedure is next week and in three weeks. read more

I was switched to this office after they took over Sturdy Eye Associates. Gave them the benefit of the doubt, since I knew nothing about them. At my first appointment, I show up to them telling me I didn't have an appointment that day and I needed to come back on the day they had in the system. I demanded to be seen because (1) I had proof my appointment was supposed to be that day and (2) I needed a new contact prescription. After being told that they could make space for me with another doctor, I had presented my BCBS card and asked the receptionist if they took Davis vision, which they said they did. When the eye doctor takes me in, they realize they canceled the wrong Katelyn on the schedule for the day. No apologies for making it seem like it was my fault, which was rather irritating. Get my prescription, check out and go about my business. Fast forward a few weeks, and I get an outrageous bill from them (I had paid my copay and the contact lens fee on the day of my appointment). I call both of my insurances and come to find out, they don't accept Davis vision and cannot bill BCBS. I call the office and leave a message because I was lied to again and made to look like the issue. Get a call back from the office, told that they have never taken my insurances, and then proceed to tell me that their staff would never say they accept David vision. When I tell them that someone on their staff did, they would not accept my truth, basically called me a liar, and did not say anything about touching base with their staff about what happened. They will be getting their bill paid eventually, but never have I ever been accused of lying so so many times by a doctor. I hope this gets addressed with their staff and that if this happens to another patient, the person in charge is made aware that their staff are liars and make patients feel like idiots. I would like an actual apology but know I will never get one because they can't admit they were wrong. Never again will I go here and I will never recommend them to anyone. read more

Poor communication. Screwed up the referral process. Approved for the owner not the person performing the procedure. Claimed called me on Friday, no messages or missed calls. Out $60.00 Uberi fees for scheduled rides. Called the morning of the procedure after rides had been scheduled. Lied about calling, support staff argumentative and unhelpful. Requested a referral to someone different. Never even got there read more

Dr T botched my eye surgery - and told me it was all in my head -- after consulting with three different specialists in Mass, for opinions / help -- Dr T shouldn't be doing surgery !! He charged us over 6000.00 out of pocket - and I'm Now worse of than I was --- he & his office manager - wife - need to be investigated -- read more

Dr Ahmed saw my 93 yr old mother as a consult and thank God he did! He and his staff were welcoming, compassionate and knowledgeable! Dr. Ahmed spent 1.5 hours with my mother explaining things and finally changing an eye med to preservative free which made all difference in the world! She can now read again and her eyes are no longer looking like a Bassett Hound, red, sad and draining. Kudos to him and his wonderful way of dealing with the elderly! read more