I have been a patient of Dr. Helene Bradley of Victorian Eye Care for many, many years. Her office…read moreis organized and efficient. She is an empathetic, caring professional who is well-informed. The office assistants are kind and helpful. I must emphasize that Dr. Bradley's thoroughness, honesty, and attention to detail are all noteworthy traits. Most importantly, regardless of her busy schedule, she will extend her hours to assist and examine her patients should they have a specific concern/problem. What is truly wonderful about her is that she listens to her patient and clearly explains particular results she finds during an examination. Dedication is definitely an extremely high priority.

Eye exam was the best I had in years. Felt listened to. Exam was very thougho…read more My issues came after I ordered glasses fully paid for them and it has been 7 weeks. 2 weeks ago I called my insurance. Office keeps slamming insurance company... needless to say I am very disappointed. As I said exam was great. Dogs in the office lots of fun. Boston sets me at ease.

Literally saved my son's vision. He got a scratch in his eye that started causing him searing pain…read moreafter a few days... she recognized it was something unusual, called a corneal specialist at another practice, and got us seen there in an hour with no appointment. Texted me several times to check on how he was doing... truly a life-saver!

What a wonderful experience! Prompt care, kind and friendly staff, great senses of humor all…read morearound, flexibility with scheduling, and staff knew clients on a causal, first-name basis. When I told Dr. Contillo that I do a lot of theatre, she hooked me up with a pair of sample color lenses and let me try on different shades of blue for an upcoming performance. After visiting Dr. Contillo's office, I truly don't want to go to any other optometrist. She was excellent, quick, knowledgeable, and talked me through her decisions. Highly recommend!

My family and I have been coming to this practice for over ten years and have always had good…read moreexperiences! I have been seen by both Dr. John and Dr. Dave for routine eye exams, glasses and most recently - contacts! The doctors as well as their staff are friendly and patient. Their office is clean, it is conveniently located and there is plenty of parking.

Always a Great experience at Pugliese Family Eyecare. I've been going here for many years and have…read morehad the pleasure of been treated by Dr John Pugliese. He always takes good care to listen and try to help out with whatever your needs are. The Staff are great and helpful always ready to answer questions about eyeglasses, contacts, appointments just about everything. The people in this office are awesome.

I would not recommend this place at all. I called before my appt to see if they accepted my…read moreinsurance and they told me yes. I get there and they say that vision plan wasn't accepted but my medical plan was. that was a lie and I was charged a full rate. also the place is in a basement and there is no WiFi at all and good luck if your phone has any service. I would not recommend this place at all. I called in advance hoping that they would be honest and not lead me to believe that i was all set.

Please include WiFi for patients in your basement waiting area. There is plenty of bandwidth for…read moreall.

I honestly cannot say enough good things about Dr. Christina Herald at Fall River Vision. I have a…read morehistory of retinal detachment and chronic dry eye, so eye appointments usually come with a lot of anxiety for me, but from the moment she walked in she made me feel completely at ease. She took her time, really listened, and explained everything in a way that was clear, calm, and genuinely reassuring. I never once felt rushed, and it felt more like talking to someone who truly cared than just a routine appointment. Her attention to detail and level of concern were above and beyond what I expected, and I left feeling relieved, confident, and honestly just so grateful to have found her. The staff was just as wonderful, friendly, knowledgeable, and attentive the entire visit, which made the whole experience even better. I truly hope Dr. Herald can be my eye doctor for life because doctors like her are rare, and if you have any eye concerns, especially anything complex, you could not be in better hands! Can't wait to recommend her to all my family and friends. A+++

After years of suffering and several dry eye specialists and no relief (including tear ducts fused…read moreshut), Dr. Herald has finally given me my vision and quality of life back. I took a chance on an amniotic membrane treatment she suggested as I had given up hope, and I just cannot believe the results. No more readers, dry eye at least 75% improved and improve will continue. She is by far the most brilliant Optometrist I have ever had the opportunity to be treated by, and she is exceptionally kind, thorough and patient. While I do not write many reviews, I felt this was important for all the severe dry eye suffers like me that looking for a cure. On an aside---who knew dry eye could effect your vision so drastically!

I've been a patient here for years, and have fond memories of Dr Waldorf and his warm & humorous…read morepersonality. Dr Hamel is also very personable and friendly. The front desk staff have varied over the years, and sadly, the last batch appears to have been misplaced: They collectively (and individually) have the personality and dispassionate guest-relations skills of stereotypical DMV workers. No more warm, smiling genuine greetings upon entering the office :( It seems like since they remodeled the office, the friendly front desk staff disappeared. I've tried to engage in a warm connection with this new batch of grumpy greeters, but got the bored look of a gen z (or is it y? I dunno...) looking at 'this smiling old lady' who wants to make friends? I wouldn't be surprised if they rolled their eyes at me once I turned my back. I recommend mixing it up and also hiring mature font desk folks who've lived and seen a little life, who understand and appreciate the customer service includes exuding warmth & compassion and a true interest in the patients who spend their money there. I would not encourage anyone to purchase their glasses at this establishment, because the staff is seemingly not trained in sizing frames to the face. They don't appear to know how progressive lenses need to be fitted to the eyes/face, and they are definitely not skilled at adjusting the newly arrived pair of glasses to the ears and nose - I know because all three of them made the attempt and did NOT give me glasses that function the way they should. I have to use my hands to lift my glasses up so I can see things on my laptop. Sadly, It felt like once they receive payment, there's not much incentive to provide a functioning product? Hundreds of dollars down the drain.... During my short time in the room with the Doc, I mentioned the problem with my glasses, but just got a disinterested 'Hum' in response... She was already on to other things....

We have been seeing Dr. Carol Hamel for a couple of decades. Her office has moved, staff have…read morechanged and office hours varied over the years, but Dr. Hamel is always her delightful self. She really knows her profession from what contact lenses are available in what increments to educating clients on eye care. Although Dr. Waldorf is no longer offering appointments the business continues to grow and I am delighted to see the office will be undergoing a bit of remodeling shortly. This will allow a greater offering of eye wear and a nicer waiting area. Look forward to seeing the new space at our next visit.

I went in for my first appointment just for a routine eye exam. I found everyone at the front desk…read morevery easy to schedule with and Dr. McMahon very thorough and knowledgeable during the exam. I was very happy to find a new optometrist and didn't anticipate returning for a second visit so quickly. Within a few days of my appointment I got something in my eye when walking outside in the wind. I finally called several days later when it became even more irritated and they worked me in the same day. Dr. McMahon found a grain of sand had stuck itself to my eye and said next time to not hesitate calling to come in for a check. It was such a relief to get it out and they were so awesome to get me scheduled same day to come in when I called. My daughter needs a new optometrist and I know who I'll be sending her to! I highly recommend Dr. McMahon and appreciate how considerate and professional both she and her practice is.

I will start out by saying that the physicians at this practice were stellar and this review is…read morespecific to my first hand experience with the office staff that manage the front desk. I was a patient at this practice for a few years and typically just scheduled annual appointments. That process went mostly smooth but if you have any question whatsoever it requires multiple steps of escalation and the staff are clearly annoyed and not properly trained. On one occasion I had an eye related emergency and the staff offered no emergency appointment or guidance for alternative treatment centers. That lack of assistance/guidance resulted in a $100 emergency room visit. The first question the ER asked me was why didn't your Optometrists schedule you for a sick visit? The last straw for me was when the front desk staff recently tried to cancel an existing annual appointment due to a VSP benefit being exhausted for the calendar year. The staff at no point asked if I had a secondary vision benefit (which I did) or if I still would like to keep the existing appointment with the understanding that the appointment fee would be an out of pocket expense. When I expressed to the staff that the customer service at this office is significantly lacking and that I would not be a returning patient the receptionist audibly sighed and said, " Yeah...ok" So for the above mentioned reasons I would no longer recommend this practice to others in my community.

I highly recommend Dr. Parks. He and his staff really care. Any concerns are explained in detail…read morewith his very thorough eye exam.

Came here out of desperation after a few months of on and off sparks and floaters out of the corner…read moreof my eyes. My last eye exam was about 10 months ago and unfortunately my insurance only covers the bill every 24 months. So I called around a few places to inquire about the out of pocket expenses. I'm glad I called Dr. Park's office. The receptionist was very friendly and even worked with me regarding my insurance and told me that they would work it out where this wouldn't be charged as a routine eye exam but instead a medical one. I thought what the hell, it was better than nothing. One great thing about this place was the late hours they offered on Monday and Thursday where they took visits till 7:30 pm so that worked out well for the 9 - 5 worker. Came promptly at 6:30 pm for my 7 pm appointment so I can get all the paperwork out of the way. The place is located on the first floor in a business building shared with three other businesses so it was fairly easy to find. The waiting room was very nice and had a TV going while I waited. From where I sat I had a clear view to the door of the exam room as well as a stock of eye wear they had on display near the back of the office. Since I wore contacts didn't really need to take a look. Once Dr. Parks was ready he brought me in and sat me down and gave me the whole eye check up with eye dilations. He was very nice and social-able as he asked me questions about what I was experiencing. Thankfully nothing was terribly wrong with my eyes and he reassured me I wasn't in danger of going blind. I thanked him for taking me on such short notice and he even gave me a free Blink eye drops as well as two travel boxes of Clear Care. In the end, I ended up paying about $45 for the deductible to the receptionist and went on my merry way. I'll definitely come back here for my next routine eye exam as it's right next to Warwick Mall close to where I live.