Ever since my go to eye doctor moved out of Pearland, I've been on a search for a new optometrist…read more My search has been going on for years. CustomEyes Pearland was highly rated so I decided to give them a try. Scheduling was pretty easy. I went online and requested an appointment and was called back in a fair amount of time to finish. Their office is located right off 288 and Broadway, easy to get to and has plenty of parking. I arrived early as requested and there was still a bit of a wait even after my appointment. We started off with all the usual tests prior to seeing the doctor. Times have changed when it comes to yearly exams. There is alot of new tests they recommend which also comes with more out of pocket expenses. I found the front desk and others to be straight business without the service with a smile. It's not a must, but it does make you feel a little more welcome. I saw Dr. May on my visit and she was a pleasure to see. Super friendly and very knowledgeable. She ordered a few trials for my contacts and sent my on my way. After that is where I felt service went downhill. I have high astigmatism and I knew there would be a wait, but it was almost 3 weeks without a call from the office. I called once and they said they would get back to me and they didn't. The next time I called about a week later, they said one of the two trials were there and waiting to be picked up. How was I supposed to know that without a call. The same thing happened with my second trial. I just found it odd that I had to reach out every time. Needless to say, though I liked the doctor I saw, the overall customer service left alot to be desired. I didn't even end up using my yearly benefits here. I'm glad many people have liked the service here, but I will keep searching.

Updating my experience. A few weeks ago, I had an appointment for an eye exam which went very well…read more The front staff took time to walk me through the entire process and helped me pick out my glasses. However, I went back a few days ago since my vision did not seem quite right with my new progressive glasses, my very first pair of glasses ever. After explaining several times that something wasn't right, I kept getting push back and was told that I simply need to get used to wearing my glasses. Finally, they told me I could take new measurements, after going back and forth. We took the new measurements and it turns out, adjustments to the measurements and the prescription needed to be made. I should not have had to press the staff like that to make sure my measurements and prescriptions were correct.

plenty of parking and staff are very good. My glasses just arrived. And they fit great. I added…read moreinsurance on it which will cover 75% of the cost of my glasses. Cannot wait to try out the color contacts they are offering because I wiil not need prescription. My shades already have the prescription.

Happy 20th year anniversary to Today's Vision in Pearland off E. Broadway! What a spectacular event…read moreto celebrate a milestone. The staff here is exceptional and they have a big selection of everything. If you are on the Eastside of Pearland, come check out Dr. Dianne Bui Dao's place. Today there were food trucks, music, desserts, drinks and so much more. Congrats again!

Dr. Dang has been my optometrist since I moved back to the Houston area three years ago. He is…read morepatient and thorough. His wife is the office manager, and she works real hard to find just the right frames to fit your needs. I highly recommend Dr. Dang to anyone that lives in the Pearland, Brazoria, south Houston, and Fort Bend areas.

We were never able to schedule an appointment. I only received their voice mail during regular…read morebusiness hours, and they never returned messages left. Very unprofessional. Too busy for new clients?

Berkeley Eye Center is absolutely amazing! Dr Nikkie Kokel is awesome very knowledgeable and…read morepatient From the moment you walk in, the staff is welcoming and professional

The staff is all awesome and Dr. Kokel was so nice and helpful. She explained everything.read more

Went to go pick up my glasses today and I absolutely love them! They have such a great variety of…read morestyles with great prices. Plus I got the anti-glare lenses that make everything look so clear. The gentleman that helped me made the decision for the lenses so much easier since he had them too and swore by them. Dr. Hillard is always super nice, funny, and is very patient when I can't decide which is better. "1 or 2, 3 or 4..." The staff is really nice and is very professional and sweet. This is why I will keep coming back again and again.

I recently took my three teenagers to have their yearly check. Two of them for the first time. Dr…read moreHilliard and her staff were unbelievably inviting and caring! My youngest was interested in contacts but had a lot of anxiety about putting things in her eye. There was a young lady,Morgan, that patiently helped her learn how to put the contacts in and how to remove them. The office manager, Donna, also showed great care and patience while we had to go through a few extra steps to find the contacts that were the most comfortable in my daughters inexperienced eyes. Of course I am also greatfull to Dr Hilliard. She is truly a gem. She has a talent for making her patients feel relaxed and comfortable. All of this personal care and interest was given to my children while maintaining strict social distancing standards. We felt safe and cared for! As a bonus the office has recently been remodeled and it is absolutely beautiful!!

Came here in need of glasses and contacts prescription. Dr. William Chen did my eye exam and was…read moresuper patient with me even when I asked him the same questions (lol) but super friendly staff and would recommend! Bonus is that it's on the side of costco, so u can easily go in and buy glasses/contacts for my costco membership people only

The staff were so friendly and patient with my grandparents. They were kind and spoke clearly. The…read moreDr was understanding and patient as well. Overall, amazing care and customer service.

Last week was the first visit to Mann Eye Institute, Pearland location…read more From the moment I walked in for my appointment to the moment I walked out, I felt welcomed... The STAFF (all) gives a warm welcome with a great personality... As I was waiting on my eyes to dilate I sent a few of my co-workers messages to come to Mann Eye Institute Pearland for their next visit. It's hard to find ANY PLACE where all of the staff members are welcoming. Pearland Mann Eye Institute staff THANK YOU ALL for being kind and welcoming. I will continue to spread the word and refer my friends, co-workers, and family. Traviata Lewis

I called and set up an appointment. I was told my insurance was accepted, drove 40 minutes, and…read morereceived a call saying they did not accept my insurance. One hour twenty minutes and fuel wasted. Very unprofessional. I used the elder Dr. Mann for surgery back in the 90s. You can tell he has retired. The company and services are not what they used to be.

Dr. Thomas and EOP were recommended to my Mom by her cataract surgeon after she was cleared to…read morecontinue her vision care. Making the appointment was easy and forms were completed at the appointment versus online. Although that was different from my other medical apppointment experiences, it made sense since the only thing my Mom had to confirm was her personal and insurance information when she checked in. Dr. Thomas went over my Mom's specific health conditions and medication when she examined her. If you think about it, many of us submit our medical information and it goes in a file but is it brought up my physician unless the patient mentions it? Or better yet, I've had information I've done online and had to redo the same information because the system didn't save it (True story and that happenned several times at a local vision center that I will not mention here). Therefore this was refreshing to only complete or share once. Staff is so friendly and Dr. Thomas is a gem. This was my Mom's first appointment and Dr. Thomas took her time getting to know her and vice versa. What really stunned me was that this lady admitted she wasn't feeling her best but still uplheld her appointments with patients. That's devotion- and it was much appreciated for sure even though we would have understood the reshedule. It took me YEARS for my Mom to change her care to Houston area doctors. Dr. Thomas and EOP keep proving that Mom took the right advice and is getting the best care to keep her quality of life pristine. Thanks Eyes and Optics of Pearland for providing quality service and care to your customers.

Everyone was very helpful, i don't even know where to start but overall it was an amazing…read moreexperience. They helped me pick the frames that fit my face and listened to every single thing I said. Dr.Thomas was super sweet and explained everything to me, and my mother. Alex and Justin were just plain amazing, listening to everything I had to say and giving constructive criticism. I felt like I wasn't going to walk out of there unsatisfied. To the front desk, Mrs.Becky, to Dr.Thomas everyone was incredibly helpful.