Company is professional, informative and helped a friend out with a claim on their boat that was damaged. Todd & Assoc.'s staff were clear in their communication of how this claim would work and my friend was very pleased. read more

A marine survey company can only survive in business if it presents only the facts to the one who hires them, be it a private yachtsman or insurance carrier. A company that has been in business over thirty years is obviously doing something right. It's called reputation and it's that simple. These reviews read like disgruntled boat owners that thought the insurance company is there to fix their boat no matter what. False claims raise everyone's rates. I've known of this company for decades and several of their clients in this industry, and they are the deserved Leaders in claims investigation and marine survey (with numerous industry awards) and Truth in Reporting is the ONLY way you get there. read more

BEWARE! BEWARE! BEWARE! All of which I am writing, is factual, based on my personal experience with this company. If you are looking up Todd & Associates or Bill T, you most likely have a marine claim and Todd & Associates/Bill T has been assigned by your insurance company to "survey" the damage. The first thing I will tell you: CALL YOUR ADJUSTER AND REQUEST A DIFFERENT ADJUSTING/SURVEY FRIM AND SURVEYOR! The end of August 2021, we experienced a catastrophic event at sea. Todd & Associates/Bill T was assigned to evaluate the claim. When I discovered they were assigned, I looked them up to discover (at that time) nothing but negative reviews. I brought this to the attention of my insurance company, they offered to reassign to another survey firm, but they stated and assured me Todd & Associates would be fair, so I agreed to proceed, which was a mistake. The surveyor (Bill T) claims to have a significant knowledge pertaining to the boating world, however he lacks knowledge when it comes to electric driven diesel motors and interiors. He will compare a old Detroit Diesel engine to a modern Cummings QSM-11 driven by electronics. The problem with this, when a vessel is partially submerged and the electronics get wet, there is not a "simple fix". Every expert in the field, explained the Cummings QSM-11 engines are not recoverable once wet. 2.5 months later, after 3 inspections, as partial disassembly of the engines, Bill T finally agrees that the engines are compromised, again took him 2.5 months, all while the vessel is sitting in a boat yard at $400+ per day. Same story for the electrical elements. Moving into the interior, recently, the day of our 5th inspection, it appeared that Bill T was having a bad day. From the moment of his arrival, the interpretation of his tone and mannerisms was, pugnacious, quarrelsome, condescending, disrespectful, combative, aggressive, and just rude in general. During this inspection, Bill T's agenda, to be as disrespectful as possible to everyone present. Again this is our 5th inspection with Bill T, of which I have been respectful at every meeting, email sent, and all communication dispatched. The display of disrespect on this inspection day was unacceptable. Disrespecting the interior professional because he is in disagreement and telling him he did not understand the work he is doing is uncalled for. Bill T might be a Marine Engineer, but that does not make him a carpenter or a mechanic, nor does it qualify him in the area of expertise. I would not ask a gasoline automobile engine mechanic to work on an airplane engine, nor would I ask a tile installer to build custom kitchen cabinets. From the start, every engine professional has stated electronic engines such as the QSM-11 can NOT be rebuilt and placed back in service reliably. Please keep in mind, 2.5 months worth of time, energy, effort, expense, and inconvenience have gone into 'proving' the engines are compromised, this after Bill T stated time and time again that "the engines are fine". Looking at the the electrical element, we have the same profile of behavior. With the most recent inspection leading to Bill T stating that "saltwater swollen interior wood can be just leveled out, sanded, and painted over". This is suggestion is ludicrous! Saltwater swelling wood separates layers, covering separated layers is not pre-loss condition, which one is entitled to under their policy. It is clear Todd & Associates/Bill T is/has been hired to save the insurance company money by any means, without concern to the end result. Under each policy it is written, that the insurance company must act in fair practice, if Todd & Associates and Bill T is assigned, that statement is open for interpretation. Lastly, at the time of assignment (September 2021) the only reviews listed for Bill T and Todd & Associates was negative, posted on Yelp and G. Since bringing the negative element of Bill T and Todd & Associates to light, it appears there have been a total of 5 positive reviews posted within the last 4 weeks. Are these posting from actual clients or just simple attempts to increase online image? In addition, one of the Yelp reviews is Bill T himself (Bill T/see picture) posting a 5 star review for him/his company. Why is the above stated relevant? It speaks to summarize the integrity of Bill T and Todd & Associates. Please ask me any questions you may have! read more

DO NOT USE THIS COMPANY! It is well know within the surveying industry that Todd & Ass are in bed with insurance companies. That's all they do, insurance surveys, so they won't bite the hand that feeds them, if you know what I mean! Think about that! When we filed a claim with our insurance company we were told to contact this surveyor. After researching their reputation we asked for more choices, and our insurance company said NO you MUST use Todd & Ass only! Period! Pretty obvious what's going on here! OK so I called them. Also, as a side note, the next day their surveyor appeared on deck without being invited aboard! Our claim was denied, of course! Good luck! read more

Jon S's review is off base. We did a thorough inspection and reported the facts and only the facts to the insurance company. Bill Trenkle certainly did not lie. The fact that the insurance company for the owner you were working for did not pay her claim to the extent she wanted is a matter of coverage under her policy. We have been in business 27 years and yours is the only bad review, which is not bad considering we handle about 300 claims a year. Marine insurance is not like car insurance and many people get confused when everything they claim is not covered, then they wrongfully blame the Marine Surveyor. As the newly elected President of the Society of Accredited Marine Surveyors(SAMS), I can attest that at least SAMS surveyors operate under a strict code of ethics. If there is a question with a surveyor a full investigation is done to determine if there was an ethics violation and then the surveyors membership may be suspended or terminated. read more

WARNING .DON'T DO BUSINESS WITH THIS COMPANY . Todd and associates was contracted by foremost insurance to do a vessel inspection of our boat. Bill Trenkle inspected the vessel and released his certified report after carefully reading we found many inconsistencies in his report and also caught him in a lie of his careful and complete inspection. This company is a hired gun for insurance companies DO NOT use this company for anything they make false Statements and lie to get claims denied anyone that has had similar problems with them feel free to contact me for documentation I would love to assist someone in a law suit or help putting them out of business read more