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    Todd Brownlee, DDS

    4.2 (6 reviews)
    Closed Closed

    Services - Todd Brownlee, DDS

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    Ideal Dental Midway Crossing

    Ideal Dental Midway Crossing

    3.2(54 reviews)
    1.5 kmNorth Dallas
    Walk-ins welcome
    Free consultations

    I met with Dr. Patel. He's a ton of fun and the office staff are the bomb dot com! I had…read moreanesthesia without topical, by choice and it was mui excellente! I had not eaten today and they gave me time to go eat and return to get my work done. The office is beautiful! Treatment plan: He was focused on the overall health of my teeth and the needs to get my teeth in shape. He showed and educated me on the right path with plenty of time to ask questions and understand why the treatment was necessary. I NEVER felt like I was being sold extra work for their financial gain. TRUSTING your dentist is huge and I trust their judgement. I am confident he will fix my dental needs in the right order to have plenty of great smiles in the future. Kesha RN, BSN

    I took my mom to the Ideal Dental on Midway and Northwest Highway today, and it was one frustrating…read moreexperience after another. The lobby was extremely hot while we waited. They took my mom back for X-rays and told us they would come get me afterward, but they forgot until my mom reminded them. Then we found out their regular X-ray machine wasn't working, so they had to take the X-rays manually while she was sitting in the dental chair. After the dentist examined my mom, she told us my mom could keep her crown and that they would remove the temporary filling and place a permanent composite filling that same day. I specifically asked if they could do it that day, and the dentist said yes. She and her assistant left, and we waited...and waited. Eventually, a technician came in to discuss antibiotics and confirmed they were still going to do the composite filling. She said she would get the dentist. We waited even longer. Then another staff member walked by and told us we were free to leave. I explained that we had been told my mom would be getting her permanent filling that day, so we continued waiting. A short time later, the office manager came in and asked if we wanted to schedule an appointment for Monday because they could not do the filling that day. I explained that the dentist had specifically told us it would be done today. The office manager responded that the dentist doesn't manage the schedule--she does--and that there was no availability. My question was simple: if that was the case, why were we told to wait? What disappointed me the most wasn't that they couldn't fit us in--it was the complete lack of communication and accountability. At no point did the office manager apologize for the confusion, the miscommunication, or for keeping us waiting. Instead, she repeatedly talked over me and simply offered us an appointment for Monday. My mom decided we'd rather go somewhere else, and the response was basically, "You have every right to." Unfortunately, this isn't our first disappointing experience with Ideal Dental. We've received different information from different locations, and I was even sold a dental plan that I haven't been able to use, which has been a waste of money. This experience only reinforced why we choose a private dental practice: clear communication, accountability, and respect for our time. We'll be going back to the dentist we've trusted for years, and I would strongly recommend choosing a private practice over Ideal Dental. Based on everything we experienced, I cannot recommend Ideal Dental, especially the Midway and Northwest Highway location.

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    Todd Brownlee, DDS - oralsurgeons - Updated July 2026

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