bad overall customer service, truck driver comes to my house with my car and insists that a member of my family was "yelling at him the other day" upon seeing them, would not recommend, I don't know why they were obsessed with that idea but that's what my encounter consisted of. June 12 2026 6:30 pm read more

This company was unprofessional. They impounded our vehicle and when we went to pick it up during posted business hours, nobody was there and we couldn't get a straight answer on when someone would be available. We only got our vehicle back the same day after calling the police to get involved -- which proves they were available all along. It seems clear they were trying to hold onto the van over the weekend to rack up storage fees. Shady business practices and very stressful to deal with. Avoid this company if you can. read more

If I could give zero stars, I would. I used Todd's Towing when I was travelling out of town. They were extremely rude, argumentative and short tempered. As a woman, I did not feel safe in his presence. Shady business practices, not reliable and terrible customer service. Choose another company if you are temped to call Todd's. read more

I had my car towed to this facility. I went to collect my belongings, and there was nobody at the facility. I never received documentation, or a receipt, and never saw my car again. I called to try and retrieve a receipt, and after several months of back and forth, he is unable to provide a single piece of paperwork for my car and is saying that it was never towed to his lot... I provided pictures of my car ON HIS LOT, and still denies the car ever being there refusing to provide paperwork or a receipt. He says that he will check with his bookkeeper, and accountant, and still nothing. Needless to say I'll never see that car again. DO NOT GIVE THIS MAN YOUR MONEY!!!!! read more

Couldn't pick up my car over the weekend because he was closed. His house is across the parking lot. Then he charged me for storage for the the 2 days. $100/per day. Jerk!!!! read more

if I ever need towing again, I wI'll definitely use Todd's Towing. They were fantastic! They could do same-day towing, they were on time, prices are reasonable, and they're kind people. read more

My car shut down and I had to leave my car in his Lott and he took very good care of my car and helped and understood my needs , easy easy process and cheaper then the alott of places in the area!!! read more

On Thursday, 11/17, my husband's car broke down. He called Todd's Towing to tow the vehicle to my co-worker's shop for diagnosis. The keys were left in the vehicle and my husband did not wait for the driver to arrive. When Todd's Towing driver dropped the car off at the shop later that night, the vehicle somehow came unhooked from the truck and rolled off the tow truck into the shop wall/door, smashing the tail light on the vehicle and damaging the building. The tow truck driver spoke to my coworker's tenant, advising him that there had been "an incident" with the drop-off, and that he had left one of Todd's Towing business cards on the vehicle. He advised the tenant to have someone contact Todd's Towing the next morning. The next day when the initial damage was observed, both myself and my coworker contacted Todd's Towing. We both spoke directly with Todd himself who assured us that he would take care of the damage to the building. He was less inclined to take care of the damage to my vehicle; I accepted this as the vehicle body is in terrible shape anyway. (In retrospect, however, I do believe he should have been responsible for the additional damage done to my vehicle - IMO, no matter what shape a vehicle is in, the towing company should deliver it in the same condition as it was when it was picked up.) Todd arranged for a contractor to come to my coworker's property to assess the damage. When the contractor arrived, an inspection was done, at which time it was noted that in addition to the dents in the door/wall, the corner of the building had actually been knocked off from the footer, causing structural damage to the integrity of the building itself. Since that time, Todd's Towing refuses to address anything other than the aesthetic damages (dents) to the building. A second contractor (of my coworker's choosing, this time) was contacted for an estimate, and both estimates were presented to Todd at Todd's Towing. As of today's date, 12/12/16, Todd's Towing has still refused to address the situation in a manner satisfactory to both parties. As per the instruction of my coworker's legal counsel, he is obtaining further estimates such that if continued legal action becomes necessary, there will be clear and unbiased documentation for presentation to the court. I personally have not pursued recompense for the damage done to the vehicle. The vehicle itself is not mechanically repairable and I do not plan to sell it - for this reason it becomes unnecessary to repair the damaged tail light. However, I do feel that it is the responsibility of the towing company to repair the damage done to the shop building by the tow driver in the employ of Todd's Towing - or to submit the issue to the tow shop's insurance agency for compensation. There is no reason that my coworker should have to bear any financial responsibility for the damages, nor should he have to absorb an increased insurance premium due to having to file with his own homeowners' insurance. In conclusion, this problem was 100% created by Todd's Towing and their designated representative/driver, and the onus is 100% on them to correct the situation and provide for the compensatory damages. It is still my hope that Todd's Towing will change course and address the situation in an ethical business manner. This review/complaint has also been filed with the Better Business Bureau and will be updated at such a time as the issue is resolved/addressed. read more

Refuses to pay employee's for the work they do, fires people for no reason. I would not support this business.