Out of the gate, they were great. They gave us a reasonable estimate compared to others. They had…read morefantastic reviews.
We submitted the plans to them, so they just needed to execute them. We didn't pull the trigger with them until a year later. At that point, we had reduced the scope of the project and so they gave us a new estimate that nearly doubled the price. They told us it was because of price increases over the year. But the reality, as we found out, is that they didn't estimate the price well. Elvia didn't fully read the plans. That was a red flag, but we were excited about the yard, and we knew the other estimates, so we went with it.
Most of the process of getting the work done was great. They were done sooner than expected. There were still a few issues. One issue was with fruit trees. They were planting one lime and two oranges, even though we asked for a lime, an orange and a lemon. Elvia tried to convince us that lime and lemon were the same, so we didn't need a lemon; we should just stick with two oranges. We had to insist because, obviously, they aren't the same.
The other issue was with the turf. We wanted turf that was more pet-friendly. Elvia told us she would show us some samples before they installed the turf. That never happened. The roll they had didn't appear new. It seemed like a leftover from another job. So they just installed it. We let it go because it was nice.
Then, during the walk-through, the turf didn't look great at the time, but we were told that it would be fixed by the end of the day. It wasn't. We could see all the jagged seams. It was coming up in parts, and they were light on the infill, so all the turf was lying down. One small section was three different pieces put together with the blades of the turf, all going in different directions.
We had asked for stabilized DG, and in the back after it dried out, it was clear that it wasn't installed well. There were patches that were just dirt.
To their credit, they came and rectified it. However, the turf is still subpar. I wouldn't recommend them for turf at all. And the DG is not stabilized. It is poorly graded, and water pools around our garage. When we brought that up, Elvia suggested that they put in a French drain. Which, of course, would be an uncharge. Keep in mind that stabilized DG is almost as solid as concrete, and if graded right, water will flow away from structures, which should be the case with all grading. That's why it's done.
So they wouldn't fix that. During the first rains, a lot of DG washed away, which is always an issue with DG. But this was way more than I'd expect with stabilized DG.
The biggest issue we've had since is with the drip irrigation. We did drought-tolerant plants. When they left, Elvia told us to water for 5 minutes per day. This surprised us. We believed that new plants needed more water in the beginning. But we listened; they are the pros. We have a water monitoring system, and for the first few weeks, that 5 minutes was 9 gallons of water. Then, suddenly, after two weeks, it jumped up to 25 gallons. Now, as you can imagine, 25 gallons of water after five minutes of drip is a lot. They disagreed and said there was no issue.
When I asked how many emitters they had and the flow rate so I could calculate how much water we should expect, the installer had no idea. He said I just installed it. He doesn't help with that. Then a fungus started growing in areas of the mulch where clearly a lot of water had been pouring out. Yet, they insisted it was no issue.
Then Elvia said to wait one week, no watering, and they would come back. It rained early in the week. But now it has been two weeks, and I've heard nothing from them. My plants need water. Five of the ones they planted less than a month ago are already dead.
I've had to go through the system myself to figure out the issue. That's when I found that they didn't even use emitters. They use tubing with the emitters built in. Which in and of itself is not an issue if you space the plants out well enough. The issue is that there is so much tubing and so few plants that large swaths of my yard are being watered and no plants are there. This means that weeds and other non-desirable plants are being watered. And the emitters that are close to the plants aren't close enough. So for us to use the drip irrigation, which we set up to save water, we'll be using twice as much as it needs to because we're watering places with no plants just to water the areas that do have plants. It should have had emitters directed at the plants. But they weren't.
Now I have to call someone else in to make this drip irrigation truly water-efficient or do it myself because Supergreen has ghosted me. Raul, the owner, will never respond to you. I believe that is mentioned in other comments. So don't even attempt to contact him with issues.
My recommendation is to find another company. We wasted $20,000.
