A bit disappointing. I had a bathroom exhaust fan, heater, light combo replaced. Very nice over the phone with scheduling. They got me scheduled for 2 days out (impressive). I received a call the next day confirming with the wrong date. They were actually able to get someone to come out that day within a few hours. The electrician was nice, didn't seem enthused about the job though and said "the books going to tell me it's gonna cost you $278 if you want me to do it". Then was told, "I don't have a ladder that high" so they used mine. I agreed to the price and even assisted on removing the old unit. Install went well, fan, heater and exhaust all work properly. Took less that 1 hour. Now the disappointing part. For $278 I would expect that they would properly vent the unit to code, this why I called Drexler to do the job. The exhaust was rigged to the fan and is currently laying in my attic space for the exhaust to vent into the open attic. Hmmmm, not what I expected. So I'm off to Lowes to get the appropriate items to properly vent the unit myself. Clean up from the tech was non existent. The empty box was left in the hallway, I vacuumed up insulation and took down the ladder. Guess it was my ladder on the first place. read more

Do not use this company. They are unprofessional and unreliable. I had scheduled an appointment for repair work several days in advance on my one day off. They gave me an appointment window and then cancelled on the day of the appointment when I called them to see when to expect them because they were late. I do not think they had any intention to actually contact me. The phone lady said there were more important issues than mine and I would need to reschedule for another day. Would have been nice to know that this was a not a real appointment because I could have booked with a reliable company. read more

Don't use these guys unless it is an emergency. They are very high, 40% - 80% than other plumbing companies. I own 4 homes and over the years have made many contacts. I have called them 3 times and all the quotes were much higher and one quote was a wrong diagnosis of the problem. I would have spent an extra 500 bucks with them and then would of had an additional bill to repair the hole in the wall they were wanting to cut. They have a very systematic approach to making as much money off of every service call. Shop around and find a quality plumber with fare pricing. read more

After having 3 separate companies come out to try and fail to fix my clogging issues Tom Drexler came in to save the day. Hundreds of dollars spent with other plumbers and it was a ten minute fix. You will be my first call every time from now on. read more

After trying our best to unclog a stubborn kitchen sink (including 25 feet of snake!), Jesse Long from Tom Drexler came out and quickly identified the problem and fixed it. Service was prompt, and luckily available on a Saturday, and the prices were in line with other estimates I got, a little cheaper even. Definitely recommend. read more

My wife and I scheduled an estimate with Tom Drexler at a time and date that worked for the company and ourselves. The day came around we received a call at our appointment time where they told us they wouldn't be able to make it out. I understand things come up so I wasn't quick to judge. Once the rep was able to make it out he was very polite and professional. He explained what he was going to do, very thorough. Once our appointment came around, 10 minutes before our appointment they called to tell us they weren't coming out. The reason they gave was because recent storms have caused people to lose running water and flooding. I understand that, but this is twice now that they called the day of our appointment, at our appointment time to tell us we were being bumped. Like I said I understand things happen but I find it extremely unprofessional when they call when they're supposed to be here telling us they're not coming. My wife rescheduled her day twice for this. Based on other reviews this is a common problem. I've also noticed that Tom Drexler also comments saying they apologize but apologies only go so far. I would not recommend this plumber unless you don't mind wasting time. read more

Our AC went out. The capacitor was bad. They were going to charge me $300 for new capacitor and labor. Bought new capacitor for $40 and wife and myself fixed it. Easy fix. read more

November 2018: I hired Tom Drexler plumbing to unclog my main sewer drain using the coupon "Unclog any drain Open Today or you don't pay". When the technician arrived, he used a broken drain cleaning tool (it is supposed to be U shaped and half of it was gone). After attempting to clear the drain, the camera tech inspected the drain and said the roots were too thick and they couldn't do anything else. After quoting me an $8500.00 repair, they took my $99 without really clearing the drain. I called customer service the next day and they said they would send me a full refund. They sent me $50.00 and kept $49.00. The next day, my drain backed up again. I rented a machine from my local hardware store and cleared the drain myself. I have not had a backup since. The $99 coupon is a sales gimmick to try to sell me sewer line replacement. It is unethical and I will never use Tom Drexler again. read more

Time totally wasted. I take off work because they gave me a 4 hour window from 8-12 to come out this morning. 11:15 rolls around so I decide to call to see what's going on. The lady advises that the plumber is on a job before mine and will be coming out as soon as he is finished. 12:30 comes and still no plumber. I call again. The lady then tells me he has gone to lunch. I said OKAY?? Now what am I supposed to do? You didn't think it was appropriate to give me a call to even let me know? She said well we can book you in the 3-7 time slot for today. In a moment of desperation I decide to go with it. 4:45 comes and this time they do call to let me know the plumber will not be able to make it and want to know if I can reschedule for tomorrow? I said are you kidding me?? You have totally wasted my entire day! I won't be foolish enough to do the same thing tomorrow. Do not book them! read more

Don't believe the $99 drain special especially if the technician George M. shows up. They will try to triple the price while thinking about ways to add thousands to the bill. The guy seemed as though he didn't want to be here and his attitude made me not want him here, he didn't even want to see what the drain was doing. read more

I recently bought a new home and needed to bring the electrical and plumbing up to code. As such, I called and requested a few quotes from some companies. Tom Drexler was one of them. I liked that this company provided both services, in hopes it would make it for a smoother process. I called and set up two appointments: electrical and plumbing. The electrical appointment was scheduled a few days out from 5-7. The day before the appointment I got a call from them telling me the electrician didn't work later than 5 and we would need to reschedule for an earlier time slot. I was a bit put off but chalked it up to miscommunication and perhaps a new person. The new time slot was now 3-5 - because of this I would have to take off work early. The day of the appointment, around 11am, I got a call from someone saying they were the electrician and asking if they could come out now instead of from 3-5. I told him I wasn't home and wouldn't be there until around 2 but he could come at 2. He then requested I call the main office and reschedule my time slot when I knew when I would be home....wait, what? You're the one that called me asking to come earlier. I told him I didn't want to confuse the situation and that I would like to just keep the appt. time for 3pm. He said ok and he would still probably be there by 2. The conversation was not professional at all. Fast forward a couple hours and I got home around 1:30 to find this man sitting in my driveway! At this point I was very annoyed. I have dogs and would have liked to have that extra 30 mins to get my dogs out and make sure my home was in order before this man was there. The actual appt. wasn't bad, but wasn't great for sure. He had a hard time understanding what I was wanting to do but at the end he got it and gave me an estimate. It was higher than other company's estimates I received. The next appointment was for plumbing. Again my time slot was 5-7 and on the day of the appt., at 4pm, the main office called to tell me she didn't have a plumber that could come out. She told me it was hard to guarantee plumbers after 5 because they get stuck on jobs - not my problem. She told me they would have to reschedule. I was close to cancelling the appt. all together because this is the second time this has happened - very unprofessional. I went ahead and rescheduled for the following night. On my way home from work I called the main office to verify exactly what time they were expecting the plumber to be over. The lady on the phone was nice - she contacted the dispatch who contacted the plumber and he said he would be at my home no later than 6pm. At 6:15 the plumber was not there. I called the main office back and spoke to a different girl - very rude. She refused to contact the plumber to ask where he was and told me the original girl I talked to should have never given me an exact time. After arguing for several minutes about how they have already cancelled on me twice, and explaining I was concerned they would cancel again, I told her to just cancel the appt. and I would take my business elsewhere. During the conversation I also asked for a manager to which she told me there were none there. I hung up the phone. About 10 minutes later I got another call. When I answered it, miraculously there was a manager ready to talk to me....expect she wasn't professional either. Her first words to me were, 'So are we sending out a plumber or not'. I said absolutely not and explained everything to her. She picked up where the other girl left off in arguing with me. Eventually I hung up the phone. In summary, this company is not professional, was never on time, cancelled appts, and was higher than the competition. I'm not sure how they could still be in business. read more

I've dealt with Drexler in the past, with mixed results; I use Dauenhauer now and have been happy with their work. A week ago, my mom's washing machine drain backed up and needed repairs, and she wanted Drexler, having done business with them before. The tech arrived, did a minor repair on her kitchen sink plumbing ($100), then proceeded downstairs to look at the washer drain. After some commotion, he re-emerged and told her the drain line couldn't be cleared, and that the entire service line from the house needed to be replaced at a cost of $6200 and some change. Or, she could opt for additional interior work, for a total of $8800. This, of course, is second opinion territory, and what their tech didn't know is that mom actually bought the HomeSense sewer line replacement insurance that the water company likes to push. I called them and their contract tech decided that the problem actually lay in the pipe under the basement floor that connects to the external line, failed to clear the blockage ($210), said the repair wasn't covered by HomeSense, then quoted a much lower but still high cost of $2300 minimum to dig up the old line (and a little of the basement floor). At that point I called in Dauenhauer, who opened the line in 15 minutes for $250 with a six-month warranty. I can't say whether Drexler's tech simply didn't do the work properly or he saw a 90-year-old pigeon waiting to be plucked, but the rapidly accumulating body of stories of inflated estimates on this site seems telling. read more

Do not use. They lack integrity and are way over priced. I have filled out two reviews they send out and was asked if I wanted someone at the company to call me. I responded yes and I never heard from anyone. Charged me $270 a man hour for simple job. Ridiculous. If they paid as much attention to their customers as they do their advertising there would be more satisfied customers. read more

Called Drexel last summer to look at AC that wasn't working. Tech came out, inspected furnace and told me I needed a new one before ever looking at AC. Changed start/stop capacitor and still charged me $600. The tech said he would be back later in the week to clean AC condenser, which he never did. Yesterday, my wife called because of no heat on a different furnace. A tech looked at the furnace and told her that the inducer motor was bad I and it needed to be replaced along with 5 other parts and the cost would be $3600 . I was out of town so it was obvious to me that the tech was trying to take advantage of a woman so I had my wife call another who replaced the inducer motor for less than $500. I will never use this company again and will encourage as many people as I can not to use them. read more

Just saw a commercial for Tom Drexler, the customer looked so happy and satisfied... That's a joke. If this company starts a project for you, be sure to please take pictures. First of all, my back yard is a mess! They ripped my side walk out and it took them forever to come fix it. I went to the office and talked to a young lady, she assured me that my side walk would be taken care of. That was just to get me out of her office. I get it... Once I got home she called back and changed her tone. They fixed a portion of it, if you know what I know... DONT choose TOM DREXLER run the other way!!! In the beginning, I was faced with racism and that should have been a red flag. I was told "Oh he's just like that", but I know racism when I see it. In the end, straw was thrown all over my yard in order to cover up my broken side walk. read more

Had an appointment for Furnace and Air Conditioning check-up for the past several weeks. When the appointment was made we were told they would have to call us with a time window. The morning of the 13th we were called and given a time frame between 11:00 AM and 1:30 PM. We waited until 3:00-no tech-no phone call. We had appointments other than Drexlers, so we left the house at 3:00 to take care of other business. At 5:00 we received a call from the tech saying he was on the way. We were not home, told him so, and said the scheduled appointment time was between 11:00 AM and 1:30 PM, and we waited until 3:00. He commented when he returned to the office he would have them contact us and reschedule. We have not heard from them. We have always been pleased with the service from Drexlers and have highly recommended them to others, but the last few times we contacted them for service, there seems to be problems. We have a service agreement with Drexlers, but once it is time for renewal, unless their service improves, we will be looking elsewhere for a more dependable company. read more

What a joke. No shower. Need a plumber. Called Thursday and the soonest they can get out is Monday. 12 to 4. Ok. Shower at a friends til then. They're gonna email me a picture of the plumber coming out for identification. Ok, that's a nice service. Take off work Monday to wait for the plumber. Received no email so at 11:15 I call to confirm appointment. She tells me oh....They were going to call you and reschedule. We've had too many emergencies today. WHAT?????!!!! No apology. It's just the way it is. Thanks for Nothing! Hopefully I can find someone reliable. read more

We had requested that a plumber come out to do a kitchen sink installation and were quoted at $681. This company's prices are laughably high and they hide behind the "superior quality" tag line. Please don't fall for it and go with a more reasonable plumbing company. Make sure the company you go with is licensed and reputable, so you do not get crappy work. However, it isn't sensible for Drexler to charge so much money for very basic plumbing work. In my opinion you can get just as good work done in the Louisville area by other company's who care more about your wallet than greedy Tom Drexler! read more

We called due to our heat not working properly. A tech came out and said our furnace and entire HVAC system needed to be replaced at a cost of $12,000! Yes, 12 thousand dollars! The next morning we called another company for a second opinion. Diagnosis: we simply needed a new fan motor. Cost $320. That is 1/40th of the cost Drexler gave us. I felt very strongly that they were trying to take advantage of the fact that I was a woman home alone. So glad we got the second opinion! We called Tom Drexler's office to report the discrepancy in price and diagnosis, but they did not admit any wrong doing. We will never use this company again! read more

I have requested two quotes from Tom Drexler. One was for apparent roots in a drain, the other for a gas leak. For the roots in the drain, they said they could not do anything except building a whole new pathway, which would cost $18,000. I called another company, they came and told me I had my washer draining in the wrong place and moved it. They did not charge me, and I have no issues in a year. For the gas leak, my Grandmother was here for the estimate which they quoted $4,000. I thought this was high and called another company, for the exact same work Drexler quoted, this plumber performed the work for $1,500. The other company even called LG&E and stayed until they turned the gas back on. read more

Rob Marler at Tom Drexler was prompt, polite and professional. He did an excellent job fixing my clogged drain and leaky faucet. If I have another problem, I will definitely use Tom Drexler again. read more

So we had a very slow draining sink...I scheduled an appt for Tom Drexler Plumbing to come out on March 13 between 3-7pm. They said they would call when they were on their way...I'm a teacher so after a long day I made it a point to be home and ready for the much anticipated phone call...at 5:51 I was told a technician was on their way, "Great", I said...nine mins later they called back with, "Our technician had a family emergency. Would you like to reschedule?"....I waited, pondered and thought to myself, "Is this the only technician they have?"...a good ten seconds later I said "No, we will go with someone else." I wish I could tell you the service was great and they were prompt and courteous and professional and etc,etc,etc...but I can't, hence the two stars and not five. I hope the technician is safe and all is well. read more

Just had our sump pump replaced by Mark Letner with Tom Drexler Plumbing Air & Electric. Mark was friendly and efficient...and he gave us a coupon that helped lower our bill. We highly recommend them and we'll definitely use them in the future!!! --Dan and Jennifer O'Bryan read more

Chuck T. replaced our leaky hot water heater in an efficient, professional and friendly manner. He listened to what I had to say and answered all my questions clearly, and overall provided us excellent service at a fair price. He even gave me an estimate at my request on an unrelated plumbing issue while he was in. I would recommend Chuck and Tom Drexler any day. read more

The guys did a great job installing our new Air Conditioning system. They were on time, clean and professional. They answered all my questions and were very polite. read more

Tom Drexler Company, Talked me into putting an High Efficiency Amana Air Conditioning Unit in One year ago. It cost me $6300 for which I am still making payments. They unit continues to have a communication problem on the wiring. They have been out at least 10 times telling me that there re-wiring should take care of it. For which it continues to have the exact same problem each time. This weekend they came out twice, put a new thermostat, Not twenty minutes after they left it went out and I have not had air conditioning all weekend. My Grandson has asthma and was spending the weekend with us and we had to give him several breathing treatments because of the heat. They said after I called they would come out first thing Monday morning. I told them I have afternoon appointments. When I called just now they scheduled for afternoon . They are the worst at remedying a problem and treating the customer fairly. They make big claims, but my experience is they don't live up to it. I would definitely not recommend their service. Mark Estes read more

Several points in regards to this Plumber who is way over priced (CONMAN of the YEAR AWARD), I would like to say I was impressed when they first arrived, out of the 3 times, they have had to return to my house. my Wife and are in the process of selling our house, and we had a leaking kitchen faucet, that needed repair, no big deal, so we call Tom Drexler and we get an appointment, the tech shows up and states he can not fix the faucet, as it is bad, okay no problem, the faucet is over ten years old. Tech suggest we go to Lowes and get a new Faucet, and he will return the next day to replace, again no worries on this issues, we understand how it goes. Next day comes around no Tech, we call Tom Drexler, and they state, it will be following day at 9am. 9 am comes around and still no Tech, so we call back and they say we will have Tech out with in the hour, after the CS rep was very rude. Tech comes out, and attempts to install the new Faucet, Tech install new Faucet and then states it leaks, that it can not be fixed, now I have two Options here, from the tech leave the water off and go buy a new Faucet, however the catch is, TECH can not come back out until next week, or I can purchase a New Faucet from them, that is guaranteed to work, however this will cost me over $550.00 dollars, Can we say (CONMAN), so I state I can not afford $500. however I digress a little they cut off the old faucet, so it is no longer an option to reuse, long story short I paid the money, got them out of my house, only to have them back because the sink leaks. Now Tech shows up with no Tools. I would never recommend this company to anyone. And hear I almost thought of getting a maintained plan with them for my new house. GOODBYE CONMAN TOM DREXLER read more

I do not recommend this company. I made an appointment this summer to have 2 outlets upgraded from 2 prong to 3. I needed this done before new appliances arrived. They called to reschedule to a date that was not convenient for me. I called another electrician. The next time that I made an appointment to upgrade 10 outlets they called to reschedule again. I had to reschedule due to work responsibilities. I selected from the days that they gave me and chose the 8-12 time period. No one showed up. I had to call them to find out that they were running behind. No one had come by 4:45 pm. I told them to cancel my appointment. I wasted an entire work day waiting for an electrician. read more

Had sat morning app. With them they cancelled right befor they were to be here.would never use this company. Really poor customer service

On October 16th, we had an appointment for a running toilet in a home we had just purchased. When we were billed at the end of the appointment for $583, it seemed high. However, we had no experience with issues like this in the past, and by this point the service was completed, so we felt we had no choice but to go ahead and pay. Two months later, we had the same issue with another toilet. At the suggestion of a neighbor, we called another plumber. They serviced 3 other toilets in our house for $244. When we told them how much me paid for our last service appointment, they knew automatically that Tom Drexler must have been the culprit. According to this plumber, Drexler is known for excessive billing ... especially when the man of the house is not present for an appointment (as was the case with us) 1/7/15 UPDATE - I strongly refute the claim that they are trying to correct this problem. We've made this same complaint multiple times directly to Tom Drexler, as well as on different social media outlets. NOT ONCE has the company tried to contact us or rectify the matter. Their "apology" is a PR stunt to help their online reputation in my opinion. In fact, if you look at their other apologies on this site, it is the exact same verbiage with the exception of a few words here and there 1/12/15 UPDATE - in response to Tom Drexlers claim that they spoke with "the customer's spouse", that too is a lie. I double-checked with mith my wife and she never received any follow up correspondence from Drexler, or any attempts to clear up this matter. And again, if you look at their latest apology, it is the same one they use on other websites to respond to customer complaints. I'm glad to see that their unpaid intern has learned how to use the "copy and paste" function on Microsoft Word. read more

Was suppose to show up between 11a and 1 pm due to a plumbing emergency. Business called approx 1 hour prior to arrival and stated that they were having other emergencies and it would be 5 days before they could get to mine. In the mean time my septic tank is backing up in my basement. Never again. read more

Andrei was really professional, answer all my questions and give a really good advices. Thank you I am really please with the whole service in this company read more

I wish I could leave a score of ZERO. Long story short. I made my appt last week. Today is May 25, 2021. I took off work for this appt and was eager to have someone come and fix this A/C that sounds like it is going to explode. I get a call around 10:30ish today, and the guy wanted to confirm that I was on the standby list. WHAT! WHAT STANDBY LIST! I made an appointment and have been waiting since last week to get my A/C repaired before it BLOWS UP or something. I took off work, and missed a therapy appt for this. I then called LET-ME-DOWN-DREXLER to figure out what happened---and HALEY, AND THE DISPATCH WOMAN bemoaned that they had 88 people without A/C. OKAY! WAIT! DID LET-ME-DOWN-DREXLER get 88 calls today? UH, when did this happened? Because--- if ANY person called after I made my appointment, if they called after I made my appointment and took off work for the entire day (because the scheduler could not or would not give me a definite time of arrival)----then I DONT CARE!!!!!!!!! THEY NEED TO WAIT! I HAVE BEEN WAITING SINCE 5/21. I did my part. I offered DREXLER business---I gave him my time, I have lost money for this entire day from work-----and all I get from DREXLER'S staff---is I'm sorry---"we were hit", "we have 88 people without a/c." BEWARE EVERYONE. YOU WILL NOT GET ALL THE DETAILS UP FRONT WHEN YOU MAKE YOUR APPT. IF CALL DREXLER AND MAKE AN APPT---YOU WILL NOT GET AN APPT TIME.----IF YOU DEPEND ON YOUR JOB TO EAT AND MAKE THESE TYPE OF REPAIRS TO YOUR HOME---------DO NOT CALL TOM DREXLER-----as he may put you on the standby list-----unbeknownst to you. You, in my occupation, I want my patients to trust me. I want them to know that I am going to do what I say. I may be 5 or 15mins late-----but I'm coming! TOM DREXLERT----AINT' COMING YA'LL!!!! I am curious is my urban zip code was an issue----did he think it best to get all the east end people taken care of FIRST? I don't know---because all the DREXLER people told me was-----we were hit, we have 88 people..., I'm sorry..... WELL BE SORRY AND GIVE ME BACK MY MISSING INCOME. read more

The first appointment I set with them was from 8 - 12 and they called my after 11 and said they wouldn't be there until at least 2. Because of the delay I had to reschedule for the next week from 3 - 7. They called me at 5 and said they could not come out and would need to reschedule. Needless to say, I will not be wasting my time with another appointment with them. I wasted time away from work waiting on them twice. Would not recommend at all. read more

Since Tom Drexler Plumbing installed our water heater 4 1/2 years ago, I called them when our water heater stopped working. A plumber from Tom Drexler thought since the water heater would need the cost of two parts plus labor, he advised us to buy a new water heater. Being 4 1/2 years old, I thought the water heater was under warranty. Drexler's plumber called his office to get warranty clarification and advised us the warranty we bought from Drexler was a 10 year warranty for the water heater and 2 years for the parts, therefore the parts are not covered under warranty. I called another company to get a price for a new water heater. This plumber said the water heater needed only one part and all parts were still under the manufacturer's warranty and I would just pay for labor. Our water heater was fixed for $200.00. I totally felt mislead by Drexler and glad I got a second opinion! read more

Scheduled an appointment a week in advance and was called back on the day of my appointment that due to other high priority appointments, I would have to reschedule mine. I rescheduled for a week later with an appointment window of 1-4. At 2:30 someone called and wanted me to reschedule again. So on two separate occasions, I had to take off of work, to have my appointments cancelled on the actual day the appointment was scheduled to take place. Very unprofessional and inconsiderate. Would never do business again with this company. Buyer beware read more

Randy A from Tom Drexler was awesome! He arrived earlier than expected (always a plus) and made sure everything was working properly before he left! And he was friendly! Thanks Randy!!! read more

Was told by a technician I had 4 cracks in my heat exchanger as well as "flame rollout". Furnace was shutoff and then I was given a quote for a new furnace. Got a second opinion today. ALL LIES!! No cracks, no flame rollout. I will be filing a report with the attorney generals office as well as the department of heating inspections. This is illegal, and predatory behavior on the part of Tom Drexler. Don't trust a word they say. read more

I recently called this business to replace my shower head, and fix a leak in a bathroom faucet. The quote was so expensive that I could not believe it. To replace my shower head, minimum quality, no hand held spray and fix a leaking faucet was $550.00. I almost had a heart attack. I went to Home Depot, bought a shower head with spray for $60, top of the line, bought a cartridge for my faucet for $15. It took me 5 minutes to install both. I am 73 years old, and used to being ripped off, but this is a new low! Don't call Drexler for anything. By the way, I had a coupon for free service call, or it would have been $99 more..Susan Lurding read more

I was very disappointed to see a Tom Drexler van driving erratically on the interstate yesterday (Van #85). For several miles, the driver was jerking the steering wheel left to right causing the van to rock back and forth. This is very unprofessional and I would not hire someone like this to do work in my home. read more