Josh was very professional, friendly and quickly was able to look at the job I needed to be fixed and got right to work. I live in a 75 yr old home with steel pipes attached to the sump pump still. I needed the sump pump replaced and he said he had never fixed one with steel piping and got straight to work. It took him less than an hour to replace the sump pump, make a new pvc pipe adapter to the steel pipe and reinstall the pump. Phenomenal work and very good costumer service. Great job by Tom Drexler and his great team, especially Josh read more

I called and set up an appointment to have a floodlight and doorbell transformer installed. The lady flat out refused to give me any sort of cost to have this done instead insisting on doing a 'free estimate' saying if it was ok the work would be done then. So I made the appointment for the next week. The day and time came that the electrician should be at my house Well after the time the guy was supposed to be here I get a call saying that he was held up at an emergency. Ok, that happens. I remade the appointment for 2 days later and again sat here for 4 hours with a no show. Even with me calling I was told he was again running late. Now the fact that they canceled on me the first time should indicate that I would be the first call that day but nope I was again the last call and the guy was so late that I finally called and told them to forget it I had to go out. This company very obviously does not want new customers they don't care about the people that are paying their (very high) prices. You would think that we would be number 1 but that is not the case. Give these guys a miss they are not worth the lost hours you spend waiting on them. read more

Horrible service. Was told They would be with me between 3pm and 7pm. Got a call at 7:20 just to be told that if I still wanted their service it would be an additional $100 for an in call fee. So glad I took a day off work for absolutely nothing. read more

We had a terrible experience with Tom Drexler Plumbing and will not call them again or ever recommend them to anyone we know. We had a major water leak on a weekday that required immediate attention and emergency repair. We ended up running to Plumbers Supply ourselves and buying a replacement faucet - as the technician told us he didn't have the right tools and couldn't figure out how to reinstall the Grohe faucet we had EVEN IF we had the hose that was needed! We were then charged an exorbitant $249 just for installation. In hindsight, we should have told him to leave and called someone else right then. We've since gotten the Grohe hose and called another local plumbing company Glanz-Buffat to (1) remove the faucet Drexler installed, and (2) replace it with the Grohe. They charged less than half what Drexler charged and were able to re-installed the Grohe with no problems. Fooled once - but not twice. Drexler is in the neighborhood - but is NOT a good neighbor to have. read more

Rip off artists!I had four estimates, three estimates were in the $400 range and yet this company gave me an estimate of $1000 for the same type of work. I checked around with people I have met and they all told me that this company over charges. People do not usually call plumber and Lester desperate so this company is feeding off of people's needs. That is a shame read more

Our Service Tech Jeremy Uptain was very professional, polite and very neat in his appearance, along with a great attitude. I drove around the neighborhood and saw that he completed service on our neighbors. We needed someone quickly and after calling his office they oked him to service our pipe leaks, Of which he did da good job! My problem was that we felt that due to our somewhat emergency needs we were over charged by Several $$ hundred dollars. I will NOT be recommending your company in which I am one of two residents who other residents call for recommendations for your type of services. Eli Mike elimike1@gmail.com read more

We moved into this house 15 months ago. We noticed last year that the air conditioner was dripping water out the back but we never got around to addressing it last year. This year it was worse and I became concerned. I tried calling the company that installed the unit in 2017 figured that would be best. Left two messages no calls back. So I called Tom Drexler who answered the phone within three minutes and had a technician at my house in a couple hours. Our technician was Brian Pollock. He was super polite, helpful and knowledgeable and knew what the problem was right away. There was an extra part that lets you know that the condensation outlet is clogged but the original installer did not put one on. Brian had the part in his truck, and he checked out the whole system including the compressor outside. I now feel much more confident after his tutorial and how my system works how to change out the filter etc. We signed up for the twice yearly maintenance as we had in our last house in South Carolina. Really makes your system last much longer and you save in the end! Very satisfied with this experience Way to go Tom Drexler read more

Waited all day for them to show up yesterday. Now have waited for them to show up between 8-12 and that hasn't happened. They are now 1.5 hours late. I suggest everyone take their business somewhere else. read more

It amazes me how rude and inconsiderate the human race has become. The common courtesy and decency of a simple return phone call, a please, thank you or even a goodbye has went out the window. Without going into extreme details of everything Bill, his family, friends and myself are currently going through we had a situation with TOM DREXLER PLUMBING during all of this. After 6 weeks of his sister calling and talking with different people Not one person picked bothered to call her back. After no return phone call I suggested going for a personal visit. Once again after requesting a return phone call that did not happen the next day like we requested and felt was ample time. I reached out to Tom Drexler personally and yes, no return phone call. I personally don't understand what happened with a simple return phone call, an email, a tweet even of an update. I guess some people think "if we just ignore it they'll go away". That's not quite how I work. It's the principle! read more

If I could give this company a zero, I would. I am only stating the facts. On December 14, 2018 heating technician number 1 came out and said we needed to have our filters changed and the unit cleaned on our furnace. This week technician 2 came out because the blower would not go off. He suggested that we needed a new furnace and we should convert to gas. He said the cost would be between 5 and $7000.On February 13 the sales person came out. He tried to sell us an $18,000 unit on sale for 16,000. We told him what technician 2 had said and he sold us a $5000 unit. He said they would convert us to gas because there was already gas in the house and would haul away the old furnace that was left in the basement.They came to install the new furnace today. Technicians came today at 8 AM didn't know that we would convert to gas and were given no direction as to what was needed at our home. The sales person had told them nothing. After two calls to Drexler they sent out a manager. He said Gas couldn't be installed and they would come back in a couple days and install the new electric furnace. By this time my husband and I were furious. We called the company and canceled. We stated that there was so much incompetence and non-communication between the team that we would never work with them again.Upon a recommendation by a friend, we called Weber electric. They said there was no need for a new furnace that this one only needed to be cleaned. That's pretty much what the first technician at Drexler said. Do not believe the ads on TV. Stay away from this company. read more

Wish I had read some of the reviews before getting my work done. We had our A/C spring serviced in May. Then in July it froze over and was not working properly. Unit is 5 years old. Called out Tom Dexler employee. He said it needed a new fan which was under warranty. I was charged $ 83 for warranty handling, $ 123 to go get the part they needed??? $198 for silver maintenance plan (which I did not want) and other labor costs which brought the total to $ 530. Pretty high for replacing a warranty part!!!!!!! When I challenged I did not want the Silver Plan $198 I was told I did not really pay for it as the cost would have been over $900 without it. I was told it gave me a 15% discount on the work. When I went to school $900 - 15% was $765. Where they came up with the $900 without the plan ???? who knows. I would figure $530 -$198 (plan)= $332 + 15% (savings?)= $381.80 a considerable amount less than the $530 I paid. I wish I could have run my company with this accounting. I would be a millionaire. Enough said- unless you want to be OVERCHARGED and have terrible service- don't call 1-800-TOM DEXLER. read more

Waay over priced. They tried to charge me over $550 for a dishwasher swap out. Crazy.

I called Tom Drexler Plumbing yesterday (a Saturday) because I had a clogged drain. I explained to Nicholas that the drain was slow but that if the cost of having the sink unclogged on a weekend was significantly more that having the drain unclogged on a weekday I'd just put up with the inconvenience and wait. I was assured that the cost was "exactly the same" 7 days a week, with no extra charges for work done on the weekend. I was pleasantly surprises and made an appt. for the following day (Sunday). When the technician arrived, he informed me that the cost of the work would be double because it was an "emergency call" and was on a Sunday. I called the company back, and was told that the cost of unclogging the drain was the same on a Sunday as on a weekday, but that an additional $100 charge was added for work done on a weekend (on an emergency basis). The company refused to stand behind the price that I was given and even had the nerve to suggest that because the cost of unclogging the drain was the same on a Sunday (vs. a Monday) I hadn't *technically* been misinformed. My complaint is not with Nicholas (anybody can make a mistake) or even with the technician (who was not empowered to make the decision to do the work for the price I was quoted). My complaint is with the company/management, who chose not to accept responsibility for the mistaken information and honor the price I was given. Bad management at best, shady business practices at worst. Never again. read more

Mr Mconnell arrived on time, assessed the problem, and fixed it promptly. A job well done.

I had Tom Drexler come to my house to fix a 1ft section of my sewer main and put in a clean out. I had already dug up the pipe, so this job would probably take 1 hour. They originally priced this work at well over $2000. From the look on my face, the guy quickly started dropping the price. They eventually offered $1184. I called another plumber who did the work for $500. That's right...1/4 of Drexler's original price. I am a 24 yr old female homeowner. I feel confident that they were planning on playing my (appeared) ignorance. I will say that the employee that came to my house was very nice and professional. It is not his fault. I assume the company advertises $99 unclogging services and then when any other work needs to be done, they already have people's business so they offer outrageous prices. I would recommend that you go to a hardware store and ask for a small independent plumber recommendation. read more

Tom Drexler has been spot on with service and honesty. If you have a chance request Tim Newborn for your service call. His honesty and quality of work is top notch. Look forward to both Tim and Drexler taking care of my house for a long time. read more

I called Tom Drexler plumbing to cap-off two hoses that would later be hooked up to sink faucets. They sent out Danny Priddy. I explained to him that I had a temporary (and ridiculous), "fix" over the hoses consisting of a towel and duct tape, and that he would need to remove that to cap them off. He did not touch the towel or duct tape. He capped off two different and irrelevant hoses to the left of the towel and duct tape. Then he turned the water to the house on and left. Four hours later I entered the home to a complete flood. All of my flooring is ruined. My ceilings caved in. Drexler had serve-pro immediately come out to dry the place and remove the damaged product. They tore out the ceilings, ripped up the floor, un-hooked dome lights, and left. Today the company representatives, PJ Hardin and Jeff Russell, came to the house for the first time. They walked around the destroyed property for 15minutes, left, and called an hour later to tell me that they thought Danny Priddy had done a fine plumbing job and that they did not feel as though the company was liable for the damage. I have tens of thousands of dollars in damage because of the Drexler plumbing crew, and although the negligence is blatant, they are trying to leave me high and dry. This company has no integrity, no morals, and will NOT take care of you, as their customer, if they mess up, and they do. read more

The remodeling portion of this company is Terrible, sloppy work, miss appointments, they sure will take your money but when it comes to do repair work on their sloppy work, they drop you like a hot potato. I should have gone with someone else that wouldn't waste my time. read more

I recently had a wonderful experience with Tom Drexler plumbing. A wonderful experience is very rare in this industry. I've had two other plumbers come out to my home for the same issue, and neither of them resolved the problem. I called Tom Drexler plumbing and they answered the phone on the second ring. They answered a few of my questions and were able to schedule an appointment within two days. The morning of the appointment someone from the company called to confirm the appointment and they also emailed me a photo of who would be coming to my home. I thought that was a very nice touch. Jimmy was our service technician. He was friendly and was good with the kids, who are running around in circles. He identified the problem quickly, and took care of it in about 35 minutes. He even took care of another small leak we were having while he was already there. Probably the biggest surprise was there was no mess to clean up when he left. I have enough trouble cleaning up after myself. Thanks Jimmy! From now on when friends ask me for a good plumber, i'll tell them to call the plumber with the name in his number. read more

Do not go thru Tom Drexler for bathroom remodels! They are WAY OVERPRICED! For the price they quoted me on new bathroom vanities, I was able to get the EXACT SAME vanities (same cabinet manufacturer Bercht) plus custom mirrors for $2,500 less at Re-Bath! Plus their sales process is as if you are buying a used car, not doing a remodel. They will haggle down the price to try to get you to commit before walking out the door and having time to think about it! Not the way I do business, especially when it is as something as big as a bathroom remodel project. read more

Had clogging in my pipes and was not able to flush toilet. Called Tom Drexler plumbing and they came right out. They ran a snake down the toilet and said it was clogged. Which I already knew that! The guy told me it would cost 5 thousand dollars to fix it and if they had to pull the wood floors up it would be 10-20 thousand! I was shocked and beside myself not having that kind of money to fix this. They charged me 390 dollars pretty much for nothing and I felt taken advantage of being a single mom. I called another plumbing company they can out and just laughed when I told them what Tom Drexlers plumbers said. They ran a machine through the pipes, unclogged it and charged me 250 dollars. Two months later no problems. When Drexlers came out it only lasted 3 weeks. So in a short period of time I paid almost 700 dollars to unclog my pipes. I decided to call Drexlers to tell them about my experience and the lady said they had coded my bill wrong in the first place. They sent me back 130 dollars which I appreciated. But the drama they caused in telling me 5000 to 20,000 to unclog my pipes was terrible. I would never ever ever ever recommend this place read more

We had a very significant repair on our sewer system. Chad and his group worked diligently to get this done in a short time. The job included using a jackhammer on our basement floor, tearing out some of our finished walls and digging in the front yard. Through the whole process Chad, Steven and the others explained everything that was happening and kept us up to date. They were very courteous and pleasant. They went out of the way to make sure we were pleased with how the jobsite looked when they left. I recommend them to everyone now. read more

Steer clear of Tom Drexler. Had a tech tell us we would need to replace our furnace soon. He must have disabled the gas because, my husband cant get the gas to work. We signed a waiver releasing Tom Drexler from any liability if it was turned back on. They won't come back. They left us without heat in November, but of course they gave us an estimate for a new furnace. I think they are crooks. read more

After they rescheduled my first appointment, the technician showed up, and fixed a pipe. I wanted an estimate on a new 1/2 bath installation. The technician identified a pipe in the basement leading to my furnace as the Main line! When I pointed out that it goes to the furnace, and is not a plumbing line, he stated oh, I didn't really look. In the basement, he removed some insulation from a crawl space door, not in the area needed, I told him not to do that, he put it back, but a few minutes later he went over and took it off again ! He then proceeded to tell me that my kitchen sink and my laundry room was in a different area than they are, and , again, I had to point out the plumbing lines. He then said a 1/2 bath was not possible. The half bath area is in the laundry room on the other side of the bathroom. (Another company has been hired to put in the 1/2 bath, "No problem". ). He was not able to remove a faucet in the main bathroom and I had to call and request another appointment with a different tech. Of course, they couldn't make it , as they were "dealing with all the flooding in Louisville". As they are the only ones in Louisville who heard about any flooding ( lies, lies, lies), they wanted to reschedule. I don't think so. Don't waste your time with this company. read more

I used Tom Drexler for a bathroom remodel. Their work is great, but the company has no sense of organization, scheduling, and checking ordered items from the manufacturer. During our remodel and installation the workers noticed the wrong bathroom vanity came in (bigger size than it needed to be) so they had to re-order. They told me this would take about 2 weeks to come in and they would call me to schedule and finish the bathroom. After multiple calls to the company after two weeks to see if the vanity came in, no one had any information for me except that the vanity was not there. Finally after a month the correct vanity came in and the workers came out to install. After showing me the bathroom, I noticed the side panel for the vanity (so it would match the front) was not there. The side was brown and the front was grey. The workers did not even notice or choose not to say anything. I had to call and get another panel ordered for the vanity and was told again it would take two weeks to come in. Two and a half months later I am still waiting to get the panel installed to my vanity in the bathroom. A remodel that was supposed to take 5 days is now at two and a half months without completion. Absolutely ridiculous! I will not use Tom Drexler for a remodel ever again. read more

Mike H. did an excellent job. He gave me four options and we were able to use the least expensive one, which he tried first! He also took off the value of a coupon I had on a magnet. Very nice and professional guy. Highly recommended. read more

My first experience with the has been terrible. I called them on a Saturday morning to set up an appointment for the $99 drain special. I was told I would be placed on the standby list and would likely get it resolved that day prior to 8pm. The attendant assured me if it was not resolved same day, she had me on the schedule for Sunday morning between 8am and 12 noon. I received a call at 830 am by jay, informing me that they would not be coming and I could reschedule for Monday. She had an attitude and condescending tone as though their poor scheduling was my fault. I expressed my concerns as well as disappointments considering I had cancelled my previous appointment I had set up with another plumbing company for this morning since they agreed to come for one set rate. I asked to speak with a manager and was told no one was there on the weekends. This is poor business and unprofessional. After reading some of the other reviews, I'm not surprised. They are are large local company who seemingly take advantage of customers. The smaller businesses are the way to go. ***EDIT*** After all of the issues mentioned above, I never heard from a manager. I called again, spoke with Susan who seemed to want to provide resolution. She put me on hold after 20 minutes of conversing, Jay, whom I originally spoke with picked up and started making excuses for why a manager had not contacted me and continued to dismiss what happened earlier. After much conversation, she finally offered to send someone after 8 pm, would waive the additional after hours fee and add an additional 50% off of the cost. The technician called after 10pm, was unaware of any of the mentioned discounts and reiterated that the additional fees would apply. This is by far one of the worst experiences I have encountered. Steer clear of this terrible company. Incompetent and rude. read more

We decided to add a gas range and called Tom Drexler to install the line. Service was top notch from the original call to finish. PJ was very professional and did an excellent job. Will definitely use them again. read more

Great job!!! Very clean. Friendly and helpful. Hank was fair and explained the issue well.

I had a great experience with Tom Drexler plumbing. The administrative staff was very professional and gave a convenient courtesy call prior to the plumber coming to my place. The two gentleman that came into my home to fix a few things were very helpful. I also appreciated that they put on shoes covers before entering my home. Overall I had a very positive experience from start to finish. read more

I scheduled an appointment with Tom Drexler plumbing, and was given a 5 hour arrival window for the plumber to arrive on the the scheduled service day (today). I scheduled this afternoon at home in order to meet plumber. On the day of scheduled service (today), Tom Drexler Plumbing called and cancelled my appointment. They did offer to reschedule my appointment, but for another afternoon in a few days (when I am scheduled out of State). Rescheduling my appointment for the next day (tomorrow), however, was not offered by Drexler (they would schedule, but wouldn't guarantee that they would be able to make the appointment either). I can't recommend this contractor to any customer who values a schedule, appointments, or has responsibilities outside of their house. read more

PLEASE BEWARE. Would NOT recommend electric division. Told "free to diagnose problem", not in my case. The technician stared at ceiling fan, indicated it could be several problems. Wouldn't know until he "looks at it". Quick trip up ladder, twist to remove cover to wiring, look at wiring, remove wall switch. This was considered "work involving tools and labor", thus resulting in fee of $172 w/no resolution(coupon of $44 applied after complaint)Quoted ADDITIONAL cost of $313 to install new fan, not incl. cost of fan that I would provide. I questioned technician, he became confrontational. I was very uncomfortable. Found myself apologizing for my reaction to the fee & questioning charges. I called to voice what happened, customer service offered to refund amount, while indicating they considered charges fair for the "work" the technician supplied. The technician gave different version of events. I was told he had to take the fan apart. This did not happen other than what I indicated above. The only wrongdoing admitted on their part was miscommunication between myself & their company regarding what is considered "diagnosic". Instead of full refund, I requested partial, that we meet in the middle, because I was made to feel that I was in the wrong, they supplied service. I felt like a deadbeat questioning why I was charged. read more

set up appt online with their form. Entered cell phone number etc so they could contact me. Received email from them saying I would see rep at the time I chose. Sat. Waited. No rep. Called in like 12 minutes before end of the two hour window I had selected. They had a phone number in their system I had over 7 years ago. They did not update phone from the online form I completed and no rep was going to come. they said rep would be here next a.m. between 8 and 9. I am writing this at 9:17 because I have now sat TWO different days waiting on a rep and he is a NO SHOW. When I called in to complain they seemed to not care at all that they had inconvenienced me twice and were losing a customer. read more

If you are a Realtor do not use Tom Drexler to do your repairs. They will NOT put buyers name on paperwork and if there is a problem with any of the work after the closing the new buyer has no recourse because everything is in the previous seller's name. I've been putting the buyer's name on all my repairs for years and never have had a problem with a contractor, electrician or plumber doing this. We almost didn't have a closing because of this. Thank goodness the buyers and sellers were able to come to an agreement and we were able to close. They only backed up their work for 3 months. Find somebody else, they will be cheaper and you will not have this problem. I guess they don't want to stand behind their work, why else would they not want to do this simple task. read more

tom drexler tech danny p was the best tech too come too our home,if there's any problem that we have we would prefer danny p he is very professional,very kind,very concerned about his customers we're very happy with tom drexler plumbing i would recommend this company too anyone & i stand behind them as a customer. read more

After three previous plumbers examining and "repairing" our master commode, we finally have the work done properly and with professionalism. IT now works properly and does not leak everywhere. Gunther F was on time, professional and worked efficiently. When ready to remodel bath, I will certainly call on them again. read more

Hank was great! I needed a professional to help with a unique drain configuration. Hank came up with a solid concept and completed the custom job within an hour. It may be odd to get excited about a drain, but the new drain configuration rocks! read more

Our water heater went out on Easter Sunday and I called that evening hoping to only leave a message and get a cll back on Monday. To my surprise I got a call almost immediately and an appointment scheduled for 11am the next day. Monday morning we got a call asking if we were available earlier and the technician, John Bailor, was ther at 9am. He did a great job of replacing the water heater, fixing an outside faucet, and installing some new shut off valves. Great job John and Tom Drexler! I've found my favorite plumbing company! read more

This is a great plumber! They are very professional and friendly. The job got done, the plumber was on time, and he cleaned up after himself too. I would recommend them to anyone! read more

losers, stay away ! While they advertise same day service here is what they do. Called at 9.30 am & received a 3pm-7pm block. They call at 1:15 to cancel the appointment, now I am left to scramble and get someone today. Not dependable at all, don't waste your time. People taking your call have no knowledge at all. read more