I went shopping today for a few items I was going to need for tonight's dinner. One of the items was Parsley a very common thing to have available at a big store like Tomb Thumb. It happens the produce person was present stocking and I approached him to ask him where could I find Parsley besides the ORGANIC section, when he said we only carry organic for parsley I then asked if they had the Italian parsley when he very unhappily walked over and pointed at it. He was very impatient and was not very helpful. I'm a senior citizen and feel that lately we've become a pain to these so called employees if we even have a question. Don't get me started on their 'Digital' coupons that don't register when using the self serve checkout. I'm not saying everyone at this particular store is a grump, but someone needs to talk to this specific 6 footer, bearded produce person on what his job is about. TomThumb get your act together and have other options besides organic as most of us can't afford the difference in price. read more

I recently purchased some food in the deli area and was served by lovely young girl named Diamond. She was fast and efficient. I asked for recommendations and she suggested I try some sliced maple turkey.GREAT SUGGESTION. I also got some fried chicken tenders that were kind of buffalo style. ! DELICIOUS! So ask for her when you go. She will get you what you want for sure. The ambience was typical clean, fresh food and large selection. read more

This place is a god send for late night desserts, NA beer and when my kid's school needs a random collection of items that Amazon won't deliver in time read more

we called tom thumb management to ask if starbucks was open. they told us yes, so we walked over. once we got there they told us they were closed, even though the worker was standing outside. this store is useless and stinky. i do not recommend it. read more

They force you to use self check out but the employees disappear who are managing it. So you can stand there for 10 minutes waiting for them to come out of the back room even though other employees are paging them to do the fuck'n job. read more

5 starts for always having what we need but won't be going back for produce as every single time and e get hit with mold on everything.....yes we should look but wow....can y'all do a little better of quality control before putting items out? Would give one star but two stars seems fair since everything else is adequate. read more

yelp needs to display the address. I went to the Tom Thumb on 407 and Morris. I want to compliment Kia in deli and Ryan in the checkout. They were effici, friendly and helpful. read more

Was just in the store unsure of how to use the new app on my phone to reap the benefits. I have to say I got some really good customer service from Diane she helped me so thoroughly on step by step how to use my app even though I could tell she was busy she took her time and multi tasked to help all of us who were in need of help. She explained everything so well that I left feeling so grateful. Thank you Diane for your patience kindness and helpfulness. Give this gal a raise already!! read more

I like the location and layout of the store. However, I've been frustrated many many times to find that I have returned home with expired products. Yesterday, it was a frozen pizza which expired 4 mos ago. Always, always check the dates on the dairy products. I complained to the dairy mgr that all the milk in the cooler was past expiration. He got mad at ME. Then, he began tossing all the milk in a garbage bin. Sheesh! Do your job or move on. read more

If I could give zero stars I would. I am 7 months pregnant trying to stay safe from Covid by ordering grocery delivery. The last order I placed, I received a confirmation email with an order number. The order never showed up. It was scheduled for 5-7 pm and I needed to make a cake that night for a birthday next day. When I called they had no record of the order being placed. When I explained that I had an email with an order number I could forward them the child who was answering the phones still refused to help and also refused to get me to a supervisor. I called back 30 minutes later and spoke with a more helpful woman and she at least offered to help by calling the location to make sure the order canceled. I never got a call back but the pending charge for the order did not go through so hopefully this was taken care of. I will never try to order from this location again. read more

Well organized, the products are fresh, the people who work there are friendly and nice. Price is pretty reasonable, maybe a bit more expensive than say Kroger or Walmart, but the products are well worth the price. read more

1. The corporate office has poor customer service. They have failed to respond to questions I have asked. I sent messages at different times, but no response. 2. I noticed poor quality food on repeated occasions: the rotisserie chicken and fresh guacamole. The rotisserie chicken has been over cooked on multiple occasions, and the guacamole is just mashed avocado (they forgot the s read more

From the outside looks super fancy! But just a regular nice clean grocery store! It does have alot of variety and super friendly employees. I've been told its a little more expensive than other grocery stores. But I'm not sure a few pennies difference makes a store pricey. read more

Tom Thumb - Grocery Near Me - Flower Mound, Texas

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Great store great food but the employees are even better. I'm pretty shy so when I couldn't find find some things i was lookin for i was hesitant to ask an employee. After walking around for what felt like forever I finally decided to ask someone. The young employee I asked was extremely nice and knew where everything I needed was. I think his name was either Ethan or Evan. Amazing service. read more

I was very uncomfortable with the cleanliness and employee protocol today during my shopping experience. Upon arrival I had to search for a clean cart. One without used wipes or gloves left behind. There was no hand sanitizer at the checkouts and as I was making my way down one way isles per the directions I was encountering employees fulfilling pickup orders always going the wrong way. The deli clerk was not wearing his mask around his nose or mask. Him speaking over the meat I was ordering made me think twice before putting it into my cart. Lots of employees just hanging around but no sackers. That's bad management!!! read more

Tom Thumb is the Texas version of the Safeway (Von's) stores you'll find out west - same layout, same stuff. This store is convenient to the Bridlewood homes. The selection of organic produce and meats is pitifully small, and it's not the place for artisan cheeses or unusual specialty items. You CAN get all the basics and most widely distributed national brands. A few self-service checkout lanes can speed the experience. read more

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I love this store. It's s great location and on a Saturday it wasn't even busy! I had some issues with self check out but the young lady helping me was friendly and helpful with no attitude which usually seems the case with employee's working g self check out. I'm happy she didn't seem frustrated or out off by helping me. I'd recommend this store! read more

This is the worst pharmacy of all time. Inconsistent communication, rude service, and have given me empty capsules in the past then accused me of doing it. read more

On the plus side, the meat department does have good sales pretty frequently. The store is on the small side so some areas are limited on selection. On more than one occasion I've made it back home to find items that were expired. We just bought these dog treats, June 2018, and they are beyond expired. They were coming out of both ends of our two dogs. Who thinks to check the date on dog treats? read more

Tom Thumb - Grocery Near Me - Flower Mound, Texas

Not happy with this location at all. The customer service is terrible, not to mention the store isn't very clean or organized. I went in tonight to experience another horrible customer service experience with the manager. I will never ever shop there again. I actually started this Yelp account to express my dissatisfaction with this store. I'm not one to complain but this particular store has been nothing but a disappointment. I'll drive the extra mile to Kroger down the street. read more

I went to Tom Thumb today to specifically to buy a Marie Callenders pecan pie. It specifically showed the pecan pie in the weekly ad for $4.99. There were none on the shelf to buy. I talked to the manager and he told me the pecan pie was not " part of their set??? and that he was going to get in touch with another store to get a nuber to order it. Lot of good that does me. Wasted my time and gas. Tom Thumb advertises a product, get you to come in and buy, but don't bother to stock it. I'm really angry with this store as its done this other times . They need new management at this store! 12/20/17 read more

This particular store is "jacked up". It is laid out weird, dirty and has terrible parking

Went here on 7/27/15. I was looking those pasta sauces in the deli area near the fresh pasta. I literally looked at 5 marinara sauces that had been expired 1 week. This is repulsive. If something says use or freeze by 7/21 why is it still on the shelves for customers. The sad thing is that I went to the Tom Thumb on 3040 and had the same issue. Just gross disregard for customers and their health. read more

Nice store, nice people but TERRIBLE deli food. Had chicken wings one evening but they were more like tough-as-leather chicken nuggets. Obviously old frozen food probably kept and served over and over for ?? days. Banana pudding tasted like instant pudding with stale vanilla wafers. Fairly expensive and totally disappointed. read more

Tom Thumb is the closest store to our house. We go there once every few months due to sheer convenience. We regret it. Every. Single. Time. I don't remember the last time I left there without an employee not saying a single word to me as I checked out, or prices not being processed accurately (tonight: bananas were processed by the cashier as a squash overcharging us by $3). Their prices are higher than surrounding stores as well. Do yourself a favor and drive the extra 2.3 miles to Kroger just up the street. More friendly employees, better prices and never a mistake on the receipt. read more

This is one of the neatest Tom Thumb's I've been to. They've got a good selection of items - prices the same as the other Tom Thumbs in the area - and the store is easily navigated. It's great with the Starbucks at the entrance (they've got really friendly staff there). Parking is no problem - no more than at any other supermarket. read more

I have visited this store numerous times but have been disappointed with the customer service. At this store you must bring your auto insurance certificate in order to get your tags, the store on Flower Mound road does not require it. The young individuals did not seem to care and called their manager and I was told that they don't have the capability to do it without the certificate. I think it is rediculous that I have to show the certificate to get my state inspection and then again to get my tags. Come on people! Also, I have smelled spoiled milk or meat when entering this store many times when entering. Management needs to step up and get some things fixed! read more

Love this store and all their employees! Been going to this store since they've opened and NEVER had any problems. Grocery, meat, seafood, pharmacy; all departments have had nothing but courteous & helpful workers! Customer service? In all departments has been very very helpful. read more

Typical grocery store chain, but I gave it the 4th star because this is a newer location & has an awesome staff

This place is literally right across the street so convenient I'm always in here most of the time they have great deals

This is my third time this month that I had to load my groceries in the cart. If they do get loaded, 9 times out of 10 the heavy groceries are being placed on top of the fragile ones! Tom Thumb clearly is not the cheapest grocery store in the area and you certainly pay for the extra. If I am going to pay higher prices, I would like higher service. What's the deal? read more

After the swine flu outbreak a couple years ago, most grocery stores stopped handing out free cookies because of "germs". Honestly, I think this was all constructed by the government to save money on the amount of cookies given out as samples. Well it seems like Tom Thumb is the only store that hasn't fallen into this trap. Applause for not making this generation terrible! read more

There is NO ONE here at the pharmacy waiting on a flu shot....except me. I finished my paperwork and have been waiting 30 minutes and counting to get my flu shot. I've asked 3 times what is taken so long and have been told "just a few minutes." DO NOT GET YOUR FLU SHOT HERE! You will die of starvation sitting in a grocery store pharmacy waiting for your name to be called .... read more

If it weren't for the proximity to my home, I wouldn't go here. The produce is terrible, I often find expired items while I'm unpacking at home. The customer service is below average, pricing is above average (Tom Thumb in general). I like the people at the Starbucks inside, otherwise I find the morale lacking. Kroger has better quality produce, somewhat cheaper prices and Market Street has better quality, better staff, more amenities (but $$$). Maybe it's a management issue, maybe Tom Thumb in general just sucks. I won't generalize, but not a fan of the 2-3 locations I've lived close to. This place is no exception. read more

This store's pharmacy lacks customer service!! I have a recurring prescription that they have notes on and they still give me the wrong pills when I get a refill. Today I needed an antibotic and instead of calling me to let me know they don't have it - they tell me when I go to pick up my prescription a store 5 miles away has it. Total lack of customer service, no accountability and didn't care that a person with a fever is out running around trying to get medicine. When made a compliant - all I got was "Sorry, and sorry you're not feeling well." Sorry your prescription department doesn't have a brain. Don't use this store! read more

Has anyone noticed the bakery of Tom Thumb?This place has AMAZING desserts and bakery items.Cookies,brownies,cakes etc.. I would sell my firstborn child to get access to this bakery!! Seriously though,they do an excellent job in their bakery. read more

I tried to shop there this morning . I was looking for a certain product and asked a manager about it. When i asked for her help she was reluctant and had a terrible attitude. She acted like it was a chore to help me and after i was done checking out she was out side smoking. I guess she was mad at me for making her wait to smoke. I will never shop at another tom thumb again! read more