I bought only 2 items, both on sale, and the receipt suggested I had received the discounts but actually NO, the total did not include the discounts. So the bill was deceptive. This can only happen if (mis)managers make it happen, probably at the regional level. I had to go back inside and request the discounts after the fact. read more

Super friendly staff; plus, they offer wine tastings which was very cool. Has everything you need and the more no major lines and everything is neatly stocked. read more

Kroger Food Stores - Inside - Grocery Near Me - Flower Mound, Texas

Lots of food already expired or expire the day of purchase. They don't want to hire more than 1 attendant. Fruit/ veggies mostly spoiled and added coloring to make it look fresh as they place the spoiled items in the middle or at the bottom, go bad within 24 hours. Lots of items you're charged for the original price but its on sale and wont honor unless you bring it up and hold up the line. No one has time for the games. POOR MANAGEMENT. They already know people shop around the holidays and require more cashiers but they have long lines continuously and just don't care. read more

I like to shop Sunday AM but your employee Sutton can never get to the store to open on time, but she always walks in w a Starbucks so she had time to stop and get a drink. There is a Starbucks in store right beside the self check out. How about opening the store and check out lanes on time then you can get your Starbucks. Need help, Sutton isn't there, she is always hanging in the soda aisle chatting up a certain stocker. read more

Ginormous grocery store with an equally ginormous selection Looking for local beer & they had tons of Revolver in stock. Grabbed the Bock and a Honey Bee & one which was better. We loved them both And their chips selection was off the charts but what pulled our hearts was the Voodoo Chips! These things are like salt n vinegar / bbq fusion & they'll put a spell on you! Be forewarned & you can thank me later Could have gone crazy here & we did just a little......this is as good as it gets read more

Shout out to the meat department!! Love to get their order some snow crab with cajun seasoning and then shop for about 20 min before picking up some steamed crab. Always steam it great and fast. Kroger has great prices on that specialty seafood. Never had any troubles there. read more

I went to this store today as, I am looking for new grocery store . I shopped Kroger for years until they shut down the one off of Justin Rd. i was so glad I went, as it opened my eyes up to many others choices I had forgotten about. For one I can not remember the last time i actually had a checker, vs having to hunt one down. I have not been asked 'do you need help to your car' in ages. A feeling of a much more personal service. The prices are not as high as i thought they would be- for what I buy . The store is 4 more miles down the road, but I found it worth the trip. i will be back ! read more

Grocery pick up orders always delayed. Staff is rude. I was informed today that my order was 6 hours behind scheduling.

2nd Best Kroger in this area of north Texas. We all know that Bartonville is better than anywhere. That being said, the one north east of this location sucks. It's horrible. For you, the instacarter... For your grandma names Ferris..... the one down the street is not that bad. Since we are on this Kroger, I will stop talking about the other two. Just know the one East of here sucks. Also Kroger...... why the heck do you not have cutie oranges. You have so many oranges but not the cuties?! What is your problem? No one likes the ones you have. We buy them out of lack of choice. Not because we like your oranges. Your oranges suck Kroger! It's fine. Just get the cuties. Get rid of all your other horrible oranges. Here is 5 stars to help you with your tears after getting scolded about your oranges. read more

It's okay, a lot of times they don't have what I am looking for so I end up going to Target or H-E-B.

11/14/16 Today I was very disappointed in the new cashier Anthony. I felt like he was not listening to what I was saying. Any who he rings up my boneless, skinless chicken breast they two prices for the managers special. One is $3.62 and the other is $4.96 he can't get the on for $3.62 times scan so he charges me $4.96 for both and says I'll discount it at the end. I'm like ok you can just fix that right now in my mind because you done messed up twice .. we get to the end he tells me my total so I'm waiting for him to discount my chicken like he said for the right prices. He says are you gonna pay your total is... I say as soon as you fix the price for my chicken I will. He looks at me funny like are you serious. Hell yeah I'm serious. Now trust and believe I didn't have a problem paying the $4.96 for both but, it was the principle of the matter. He tried to whisper with a attitude and act like I put it in wrong. Boy if you don't fix this so I can go he seemed a little frustrated about fixing the problem he created lol.. can you say I was so unbothered and unapologetic.. next time I will be asking if they new or not so I can avoid all the newbies don't Nobody have time for this!!!!!l read more

Kroger Food Stores - It's in a very nice location - Grocery Near Me - Flower Mound, Texas

If I could select 0 I would. The woman who works at this pharmacy location is hands down the most condescending, unprofessional human being I've ever had the displeasure of doing business with. She has no concept of how to treat others with courtesy and kindness. The other employees at the pharmacy are competent and kind, which is why I've stayed with them. No more after today. I will be switching my prescription to another pharmacy today. read more

I e been going to this Kroger about 4 years since I moved her and the staff are always friendly. I almost always get my meats here or Market Street because of the quality they have. My only complaint would be that they fix that alarm that goes off constantly while I'm shopping when people are leaving the store lol. read more

Not our favorite Kroger location, but not horrible. We prefer to go to the one a little more down the street. We were excited as this one had a free giveaway on one of our visits. Sad part, we bought the actual item they were trying to sell and forgot our freebies! Boo! Anyhow, my only issue with this Kroger is finding expired products. I have found them at this location on several ocassions. The staff was really apologetic about it, but I don't always check things before I rapidly stuff them into my cart if I'm in a hurry. I'd be sad to get home and find expired food. Just be careful. Otherwise, there is a Starbucks inside and lots of parking on the outside. **Perks!** A real treat: If you go to the bakery area, there is a little refrigerated section. The little cake popsicles (they are just cold, not frozen) are to die for. Any flavor. Okay, pick chocolate! Trust me! read more

Kroger is my regular go to grocery store in flower mound. This store is not the newest grocery store but they do a good job of keeping it looking new, clean, and up to date. The store is conveniently located at the corner of FM 1171 (Cross Timbers) and FM 2499 (Long Prairie). Inside you will find a Starbucks, a Florist, a Bakery, A Butcher, a Fish Market, a Deli, a Hot Food counter, a Pharmacy, and more. They have an excellent selection of fresh fruits and veggies. Awesome fancy cheese display. Impressive (by Flower Mound Grocery store standard) Beer selection. Tons of pantry items. Normally there are plenty of cashiers to get you checking out quickly. They have several self check out stations for those with only a few items. Be sure to sign up and get a Kroger Plus Card. For every $100 you spend at Kroger, you will be eligible to get 10 cents off per gallon of gas purchased at Shell Gas Stations. Just scan your Krogery Plus Card or enter your 10 digit Kroger Plus Card associated phone number at the gas pump PRIOR to entering your credit card for payment and if you have 100 points in Kroger Plus Points then they give you the 10 cents off discount. Pretty Sweet! read more

Clean, great selection. If the attendant in the self check starts monkeying with her strap on computer and your machine slows terribly it is not a coincidence. Don't let her take over the scanning. Completely unnecessary and defeats the point of self check. read more

This Kroger is usually the best Kroger around but I have to say They need someone in the Deli area to help out with the kiosk for meet... I put my Oder in for two items and came back 50 mins later and it still wasn't done. I asked about it and they then made me wait 20 mins longer behind new people who just got in line. The aisles and shelves were half empty and all moved around. This was a big D in this store today. Very unhappy with the help in that area except one young lady Annabelle came from the sandwich area to help me. read more

Kroger Food Stores - This was a big D in this store today. Very unhappy with the help - Grocery Near Me - Flower Mound, Texas

This Kroger is a well stocked clean store. It's always plenty of registers open so your not waiting in line forever. read more

Kroger Food Stores - a man shopping in a grocery store - Grocery Near Me - Flower Mound, Texas

With more competition now in the area - new Tom Thumb, Walmart local store in the old Albertson's, a Market Street coming soon they are finally remodeling and expanding. Should be nice once all completed. Plus they now added gas service since Tom Thumb opened offering has. Will update once all done. read more

Every time I go in I always have a great experience with the staff. They have been there forever. Scott always takes care of me . He sees me pull up to the gas pump and he already knows what size Redbull and how much gas I'm getting. I'm very predictableWhich makes this experience even better when I'm in a rush and time is critical LOL .When Scott's not there I always end up seeing John, Thomas and there's another younger gentleman I keep forgetting his name, they're all excellent as well. I'm probably at this Kroger twice a day 5 times a week. once at 3 o'clock almost on the dot at the pump and then once more at midnight to pick up dinner. Every night I go and I always see Michael working the self check outs, he is one of the best. Always has a great attitude. Even when the store closes at 1 AM you would think someone would be tired but no he's always very happy and smiling. read more

Always clean and well stocked. Their fresh tortillas don't get any better!!! Hot off the baker machine thing!! Be sure to buy what you need for dinner plus an extra (so you have enouh for dinner!). When my family finds out we have hot Kroger tortillas, it is like fighting off mosquitos on a summer night! Good luck with that! Starbucks inside, too! read more

one of the best Kroger in DFW, staff is great and they have a good selection. It is clean inside and produce is stocked regularly...while in store, I realized that I needed a prescription refilled, I called the pharmacy, they filled it and texted me back in less than fifteen minutes to let me know it was ready, I am very impressed! read more

Always clean and stocked up, checkers are nice, no issues. Great place to quick shop.

COVID is an excuse for no baggers at this location. Oh the manager doesn't bag he just walks around and takes breaks outside while the line inside backs up. I've had to bag my stuff the last 4 times here. Please explain. read more

Autumn in the bakery decorated a beautiful cake for my granddaughter's 15th birthday. She had a question so she called me and she took the extra effort to make sure it was just right! Thank you Autumn! Great work and customer service!! read more

Just the absolute worst Kroger in the area. Absentee management means the monkeys are running to zoo. That great big sign that says "Fast Checkout" is a complete falsehood. There is rarely more than two lanes open and all sackers here are remedial adults who are ill-trained and unsupervised. Be prepared for a long, frustrating wait. Stocking is sporadic and shelves often depleted. This store's manager should be fired. read more

Super helpful staff! You don't even need to ask for help they are proactively assisting customers. I was impressed especially for a large store like this. read more

Had a prescription for an infection and pain management called in at 9am. Went at the end of the pharmacy's business hours for pick up. Was told that it wasn't ready because they were backed up and asked if I could wait until tomorrow. I asked to speak to the pharmacy manager in hopes that she could give me an over-the-counter recommendation to get through the evening. Manager didn't allow me to explain that, but instead berated me saying that she knew I was miserable but I just needed to deal with it because she came in on her day off and I needed to appreciate that. This was after she gave a similar speech to the woman next to me, thinking she was the one who asked to speak with her. Careful with your assumptions - it does not end cute for you. I can certainly sympathize with the labor shortage and the hardships that come with that (my industry isn't immune to it either), but to tell someone that's in pain that it doesn't matter because you're working on your day off? I also have a team that needs me tomorrow, and I need medication in order to do that. The insinuation that I should suffer because of your bad business operations is horrendously unprofessional. As a Christmas gift to Ms. Dena Boyd, I'll never step foot in Kroger at 2709 Cross Timbers ever again. I know it won't solve how backed up you guys are, but hopefully my ex-patronage helps. read more

Hey I have an idea Kroger pharmacy ! Why don't you just wait until 10:00 or 11:00 to start your day ? I mean the rest of the world is required to be in place by 8 or 8:30 so I really appreciate you holding my kids medicine hostage until 9:00. The store which is open from 6am to 1am is done so to make food accessible to many different work schedules . So why would you think medicine should be any different ? If nothing else I would want my pharmacy open 24-7 Because I can't even transfer to a company that's open 24-7 . Kroger pharmacy . Unlike some of your reviews I take the bullet on this one . I should have looked into the hours more before going to the most conveniently located RX to my home . But I like common sense and thought surely if a person craving a bottle of pickled okra or a .99 pizza could roll in to get what they needed at pretty much anytime that someone with a medical need could do the same . I can't even believe I'm writing this as you are probably not even getting dressed for work yet ! read more

this store has been redone. extremely clean. huge selection. older lady at self check out extremely rude. i heard another customer complaining about her, too. store needs to work on fresh flower selections. glad to see white cheddar in deli and huge cheese selections. prices high in dog food/treats. read more

Do not go to the Kroger on Cross Timbers iFlower Mound, TX!!! There was one checkout lane open with a long line. We had bought a basket full of items and had to self checkout. There is not enough room provided to buy a lot of groceries so the computer is constantly locking up for not bagging an item. The attendant never came over to check on us until the end when the computer locked up completely. He asked how we were and we told him the situation. He never said I'm so sorry you had problems he just cleared the register and walked away. We will never go to that Kroger again!!! I only gave one star because I had to. read more

In regards to their floral and balloon department. I recently bought half a dozen regular helium balloons and one maylar with helium. My event was the next day, and within 4 hours of purchase 3 of my regular balloons had deflated. When I called to explain my concerns and frustrations, I was told that the regular balloons have an 8 hour life span. However, I was never told this even after mentioning to the lady that they were for the next day. So don't waste your time or money here! read more

Great service ,selection and prices. Always quick to open more lanes ,if need be and when I'm done shopping , they help get me on my way and save me money...win win. read more

This is my favorite grocery store to shop at in Flower Mound. We do the majority of our shopping here. It is always clean, well stocked, and has a good selection of fresh foods. Their floral department is the best of grocery stores in the areas. Their flowers seem to last forever, they always have a lot to choose from, and they are very moderately priced. They also have Starbucks inside the store which is nice. We also love Kroger because of our Kroger card. We save so much money by using it when purchasing as well as on gas through our rewards. read more

Inside remodel almost complete, soon as the other entrance is finished being built it'll be 95% of the way there. Landlord is tearing up parking lot, good associates. read more

This is a small store. They have gift card station that has a variety of gift cards. If you are looking for a card be prepared to pay regular price for the card. They have a limited card section. The service is good. I did not have to wait in a line when I was ready to check out. read more

I was making a casserole and the only ingredient I needed left was a can of black olives. I asked this older man who worked there and gave me a sheet to find the item, I told him "im overwhelmed and just need this one item and this sheet means nothing to me" when I walked away I expected him to see my frustration and find the olives for me considering it was a simple task and you couldn't help me with one item, when it seems like you can't find anyone in the store as it is to help you as it is. I suggest if you live in the area goto Tomb Thumb, or Kroger down to the Kroger on Morris' Rd a couple of miles, or Sprouts, or Market Street where I've never had trouble seeking help. This Kroger just flat out sucks at customer service. Plus, (if you live in the area) mandarins are $5 something and at Sprouts and Win Co. for a dozen they are only $3 to $2.99 HOWEVER in the self checkout line there was a cute older lady who went out of her way after seeing my frustration and left her area and found 3 different black olive cans for me, I was so appreciative and wish THIS particular Kroger would hire MORE people like this lady who cared enough to leave her section and go all the way to find my black olives for me, she is a jewel for helping me, I was getting so upset that I was about to vacate my cart and let the Kroger employees put my items back. She was a big help other than the old man who handed me a sheet and wouldn't give me the time of day to help me, probably discriminating against me because I was gay. read more

Favorite Kroger in the area. Very fresh produce and well organized. First choice always for shopping.

I love this Kroger. If you are a coupon queen like I am, then this is a good place to coordinate online or e coupons ( from the app) and paper coupons. They are very good about working with you on coupons. Much better process than the Kroger on Justin Rd in Highland Village. Also check out the clearance bins down the card aisle and the Starbucks. I just find the personnel at this location to very helpful. read more

I have never written a review in my life, but after my experience tonight at this location, I will never be back. I went to customer service to send money through western union. I stood at the counter for a while as no one was behind there working. Finally after the guy (that was obviously suppose to be back there working)got done talking with his buddies, he finally (slowly) made his way over to help me. When I asked him for a pen (cause there wasn't one available) he tossed it at me. When I got done filling out the form, I stood there waiting for him to get off his cell phone (looking at his snap chats) and acknowledge me. He takes my form and starts to put my information in when a guy walks up to the counter and asks for the power ball numbers. The guy drops what he's doing and goes to looks in the computer and starts reading off the numbers, the man says he will never remember the numbers and asked him to write them down. Which he does. The whole time I'm just standing there waiting. (As he's taking his time) when he finally gets back to my request, he tosses the pen at me again and says "sign that". Tim, you obviously need to have a little more training the the customer service department. Kroger I hope you do something about his rude, horrible behavior, before he turns more customers away from your location. Unacceptable read more