The shop was able to get me in same day to replace stuck thermostat. Mechanic clearly explained…read morethe options to reduce cost and did not hesitate to listen to my suggestions. They were able to finish ahead of schedule and get me on my way. They offer military discount which I appreciate!

I didn't have an appointment, I just walked in on a Saturday morning and Mr. Marshall and his wife…read morewere very kind and they said that they will start working on it for me immediately. I was pleasantly surprised with the efficiency and reasonable prices. Thank you again Mr. Marshall, and of course I will be back.

A friend recommended your shop, and based on your great Google reviews, I decided to bring my car…read morein when my regular place couldn't get me in today. Unfortunately, my experience was very disappointing and left me feeling frustrated and disregarded. I arrived at 9 a.m. and spoke with Justin. I explained that my car was leaking orange fluid, which I suspected was coolant, although it wasn't overheating. Justin said they could look at it today and that depending on the issue, it might be fixable the same day. I made it clear that I really needed it looked at today because my son has a soccer tournament in Atlanta this weekend, and I didn't feel comfortable driving it until it was checked out. Justin acknowledged this, and I left my car with him. I waited nearly two hours for my ride while my car was briefly pulled into the bay (for about 15-20 minutes) and then parked back outside. After that, I heard nothing for the rest of the day. Between 2 and 3 p.m., I tried calling several times but couldn't reach anyone. Finally, around 3 p.m., someone named Mike answered and told me the shop was 2-3 days behind and that no one would be able to look at my car today. I was shocked, as this was never communicated to me earlier. If I had known that, I would not have left my car there and could have made other arrangements. When I mentioned this to Mike, he told me that it "seems like you really need your car" and that I could come pick it up. I asked why Justin hadn't told me this when I dropped it off, especially since I sat there for two hours. Mike said he wasn't my salesperson and that Justin had already left for the day. When I said I'd been trying to call for an hour, he replied that the phones had been ringing all afternoon. When I came to pick up my car, Mike was dismissive and unprofessional. He stood with his arms crossed, offered no apology, and repeatedly said it wasn't his fault. I asked to speak with someone in charge, but he told me no one was available and that I'd need to call the manager tomorrow. After I pressed the issue, he finally brought another staff member over and introduced me by saying, "This is the lady I told you was upset." The other employee explained that the mechanic had pulled my car in only to check whether the leak was oil-related, not coolant, and then parked it back outside. Overall, this situation could have been completely avoided with proper communication. If I had been told that the shop was 2-3 days behind when I dropped off the car, I would have made different plans. Instead, I spent the day waiting, unable to reach anyone by phone, and now had to rush to find a rental car so I could take my son to his tournament. I'm writing this not just to share my frustration but in hopes that this helps your team improve communication with customers. People understand that shops get busy, but being upfront and courteous goes a long way. I truly expected better based on your reputation and recommendation.

I've been a Gateway Tire customer for over 20 years & 5 cars. They have always taken the most…read moreexcellent care of me and my cars! I've purchased tires, go in for tune-ups, big mechanical issues, and this time, brake work and oil change. They have always been very straight with me. They've never suggested any work that wasn't necessary. Their rates are very reasonable and their turnaround time is far better than going to the Ford dealership. They even know me by name! I refer friends and neighbors to Gateway every time someone needs great service!

Ekoud, Jason, Reagan. Excellent customer service. I have come here before and both times have been…read moresmooth and easy. They were a bit busy so it wasn't the "15 minute" oil change but they were very quick after they had me on the Bay Area. I had a Groupon so I only paid the taxes but if I didn't have a Groupon it would have been cheaper than the dealer. They checked all my fluids but they did not clean my windows or vacuum my car which is something the other "quick" oils change place does. Overall, it was good and will definitely come back!

I have gone to this Vavoline twice now and they're the nicest people in the world. I've had GREAT…read moreexperiences there. They are efficient and always so kind. I've gotten a regular oil change and on the transmission. They make it such an easy process. As a woman, they make the process so comfortable. I value how I feel driving out of there - just very appreciative of their kindness and extra mile service. My second one took a little longer than they expected, but they checked in with me every few minutes. I couldn't recommend this location enough!

I was traveling from Ky to Atlanta and my dash indicated transmission issues and recommended…read moreimmediate attention. Chat GPT recommended Phoenix. Upon arrival the intake person was very accommodating and helpful. It took about 5 hrs to repair my vehicle. They were very thorough in their explanations, showed me pictures, contacted my warranty company and their attention to customer service was beyond expection. I got hungry and asked for a place to walk to, to get food. The intake person, brought me 1/2 of his own sandwich, chips and yogurt as well as a comfy chair to sit outside and eat. Upon completion every person exceeded ALL my expectations toward a customer they'd probably never see again. I'm 74 and have been driving 58 years. NEVER have I ever seen such amazing customer service. Thank you to each and every one of you that assisted me so kindly and curterously. You guys were AMAZING! Cecilia Tucker

We needed to have our front windshield replaced while traveling from Virginia. The staff was very…read morecourteous both on Yelp and in person, and made sure they had the correct replacement. Our estimated wait time was three hours, but since we opted to wait, the job was done in under an hour! Yes, you might find a better price, but you won't find a more qualified and reliable company to do the job right the first time. Highly recommended.

Love this place! I took my Jeep to the service department at my dealership and they quoted me an…read moreextreme number to get my car fixed. Nashville Auto was quick to pick up the phone, offer me a solution and it was affordable. I have gone back to them already and would highly recommend if you are in the East area!

Came to fix my rear control arm, ran over something on the freeway, such great service! Timely,…read morequality and not overpriced. The owner is super knowledgeable and friendly, A MECHANIC YOU CAN TRUST here in Nashville-no brainer if you need anything done!

One of the best experiences that we've ever had with an unfortunate problem. Engine in our son's…read moreExplorer seized and Mark Sr. and Mark Jr. were absolutely incredible with how they worked with us to get the problem solved. There are all kinds of details that I could go into on this review, but let's just suffice it to say that they now have a customer for LIFE! Thank you gentlemen!

Marks Automotive repair had my van for almost two weeks, did nothing but plug in a code reader then…read morecharged me $397 and wouldn't even offer to make the repairs they deemed urgent. I have a diy campervan that I was trying to get ready for a road trip from Nashville to New England and everywhere in between. I brought it to Marks Auto repair in Mt Juliet mechanic (same one for 17 years) to get routine service and a new steering gear box. I was told that my van was not fit to do a 3000 mile trip and instead of camping, I should just get hotels. I was charged $397.00 for them to give me driver error codes (P1207) and tell me not only did my gear box need replaced, but my transmission was gone, my entire ABS system needed replacement and my engine could seize up and leave me stranded. Mark Jr. told me they didn't even want to repair it because it would be a lot of work and not worth the money for an older (2004 Ford e150) vehicle. I was devastated! I had this trip planned for almost a year and only had a month to get a repair and routine service. I pulled the carfax and the records were spotless and precise (except for the entries that Marks Auto repair put in). I bought this van as a state vehicle in AZ and knew it had immaculate maintenance and service records. I knew the transmission just needed a drain and fill, new oil, and an all around check on tires etc... I took it to a trusted friend for a solid 2nd opinion and the gearbox was gone (I knew that) but friend said Transmission probably just needed a drain and fill, and that it would be fine. The Ford econolines were made to outlast. Some having 300-400k miles on them. Mine had 160k. Strange thing was, when I popped the hood to see if they had changed/filled any fluid (since I paid almost $400) there were no signs of ANYONE there. No finger prints, no swipe marks from someone leaning over the engine, nothing! There was the same dirt with no disruptions as there was 4 months prior when I put a new battery in myself! They had my van for almost two weeks and only gave me useless Marta codes that were from raving the engine while in park (rpm vs torque error). The ABS codes or light hasn't come on except on rare occasion, but Mark jr made it seem as if I was going to lose my brakes completely and have a tragic and sudden loss of control. Scary and dramatic! Long story, but this is not the first time Marks has been less than helpful and actually defeated the purpose of even bringing my vehicle into them on other occasions. For example, I had an oil leak in an '07 Mustang that had leaked onto my garage floor and they told me to just watch the fluid level, it didn't need to be fixed!? What? So for years, I had to put a pad under my car because I just trusted what they said. Now I know better. Now I know there are other mechanics who want to do the work, gain trust and don't swindle or use scare tactics to get you off the lot. I brought my van into Marshall Automotive repair in Hermitage, they listened and tested the all the things. They replaced the steering gearbox got it aligned, changed my fluids, looked over all the other systems and gave me a thumbs up for the trip. It was a long, difficult journey and I did it solo. To be honest, there were some scary thoughts in my head thinking "what if Mark Jr. was right?" Completely paranoid at times and questioning everything made it difficult to truly enjoy my vacation to the fullest, but I had to trust my gut and my gut said Marks Auto repair was wrong. And they were! So, here we are.... $400 in the hole for absolutely nothing and 3000k miles later... whatcha gonna do Mark's?

I recently had work done at Hermitage Tire Goodyear and I couldn't be happier with the experience…read more The customer service is truly awesome -- the team is friendly, knowledgeable, and genuinely helpful from the moment you walk in. They got me in quickly, explained everything clearly, and made sure I understood my options without any pressure. The prices were very affordable. Great people, great service, and fair pricing. I highly recommend Hermitage Tire Goodyear to anyone needing tires or auto service. I'll definitely be going back!

5 Stars is simply Not Enough for this place of business-. In this post Covid era, they truly made…read moreus feel as it was and is all about the customer service and the customer! Let me start by saying we drove in with a large nail in our tire at 5:45 pm on a beautiful Tuesday afternoon -& they closed at 6; they did not hesitate nor frown- instead they respectfully said why Yes we will look at it. Dan& Bill were delightful, professional and respectful. They treated not only us but our 2013 car(yes, I said a 2013 but it is paid for, runs good and can fill up for $25 now) like we were getting a high priced job on a very new car. They simply repaired our tire, and said that is why they are there and told us to get home safely, all with a smile. I can't comment as I usually do on cleanliness (but it looked great) nor can I tell you if they take Apple Pay. Look, I did not visit the restroom nor am I aware of anything else. What I do know, they have customers for life no matter which car I am in! If you need tires, have a problem or simply need a plug- while there are other places near- do yourself a deserved treat and stop by- trust and believe, their smiles and professionalism is worth it! Let me reiterate, this all occurred within 15 minutes of their closing. Thank you Hermitage Tire Center-

They were very responsive and called me with quotes for the services and called me again when that…read moreprice changed, had me back in my car the next day and the total charge was very reasonable. I highly recommend coming here to get your car serviced.

Had a problem with car driving sluggish on takeoff. Kevin Explained the problem was bad spark plug…read morewires and I had him change plugs too since they were almost due for replacement. Premium did an excellent repairing it same day at a fair price. I would highly recommend them to anyone for repairs or service read

My wife and I always visit this location when we need an oil change, the employees are always…read morepolite and friendly. They have always treated us with the utmost respect, even though we both know allot about cars. Don't hold it against them if they offer an estimate for tires, brakes, etc... They are under constant pressure from corporate to push those services. So give those employees a break, they are doing the best they can at basically minimum wage!

A little below average service at this location. Definitely did not get the actual Signature…read moreService...they didn't vacuum the carpets or clean the windows. I did see them check my tires and put in air where needed. They got the oil change done quickly but never gave me the opportunity to say which type of oil change I wanted(usually get synthetic definitely didn't get that this time.) I've been to this location before with my prior vehicle and have had better experiences. Needed a quick oil change before an unplanned drive out of state so at least I got that at a decent price. Will be going back to my regular mechanic after this trip though for sure!

My heavy duty Subie Forester Wildebeest picked up a rather large screw, which fortunately did not…read moredeflate the tire immediately. I called these guys on a Sunday no less, they were open and said to bring the car in and they would take care of it. They did just that and in record time and for a very reasonable rate! I was very impressed with their service!