I just had to share my amazing visit today! As always, the staff greeted me with genuine enthusiasm and excitement. It's clear they love what they do! The car wash itself was top-notch, but what really impressed me was the exceptional customer service. Staff member Ellie went above and beyond, checking in with every customer to ensure we were completely satisfied with our visit. Here's a polished version of your brag-worthy review: _5-STAR EXPERIENCE ALERT!_ I just had to share my amazing visit to [Car Wash Name] today! As always, the staff greeted me with genuine enthusiasm and excitement. It's clear they love what they do! The car wash itself was top-notch, but what really impressed me was the exceptional customer service. Staff member Ellie went above and beyond, checking in with every customer to ensure we were completely satisfied with our visit. Kudos to Ellie and the entire team for consistently delivering outstanding service! You've earned a loyal customer in me! Keep up the fantastic work! Kudos to Ellie and the entire team for consistently delivering outstanding service! You've earned a loyal customer in me! Keep up the fantastic work! read more

I was told by the guy at the Menifee location when I got my car wash that it would not automatically renew it was a special for just a month of July paid 24.99 million just checked my bank and you charged me 39.99! I did not agree on a monthly subscription and would like my money refunded asap! read more

This is an update: even after the business owner posted a note, nothing has been fixed. There was no attempt to address any of the issues. I also made multiple requests for refunds for the washes I paid for, and every single one was denied. Anyone who continues to use patronized this company is wasting their money. You'd be better off washing your vehicle yourself. read more

This is the best express car wash in Menifee. They have great prices, services, and friendly staff. The car wash really cleans my vehicle. Car wash cleaner is really good. They also have free vacuuming for cars. Check them out. I highly recommend them. read more

There is a sign across from window that is way too close to the cars passing thru, it needs to be moved. I have a dully truck with wide finders. Did over a thousand dollars of damage. I asked twice " are u sure my truck will fit? The answer was " yes Mr Ray , no problem. wrong !! read more

I pay gor the most expensive wash, yet can't get my wheels washed because it's broken and I can't seem to get a reduction in the rate

Drove in from New York, Upstate. Stopped to wash the dirt and bugs off. Got home and front of car looked like the water didn't touch it. Soap still on car. Called left message and name, number. Never heard anything from anyone. After returning back, went back to the car wash. Explained my situation. Manager, ower, whoever decided they were not going to honor a car wash. Well, lost a customer and will tell everyone in my neighborhood what happened. I wouldn't have been so disappointed, if was welcome a returned call. So, I'll have to find another honorable car wash that honors their customers and their money. Shame, just Shame read more

March 22 6:46 two employees in the office not once did they come out of the office to direct cars or check on anything outside car was playing loud bass music don't know the policy about that at this location. Not once did I see an employee out of the thirty minutes I was there. Just looking at screens. read more

Took my car here for a car wash. My car was very clean. Their vacuums are amazing the strongest in the city and they have a mat cleaning machine that left my mats impeccable. read more

Very efficient car wash. I pay for the monthly pricing & go a couple times a month. They offer deals from time to time that saves you a bunch. Their cameras identify your car instantly & then you pull through to get the wash. Pretty easy setup. They have a phone app that's useful. And you can get text reminders if your month is coming to an end. They also have vacuums around the side of the wash. Overall, it's well worth it in my opinion. read more

Tommy's Express® Car Wash - Location from the Newport Rd - Car Wash Near Me - Menifee, California

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Hi All Been coming here for years now. My trucks enjoy a good bath here. The cost is great for what you get. They get all car throw fast. The vacuums work great. read more

Tommy's Express® Car Wash - Clean truck - Car Wash Near Me - Menifee, California

This carwash will damage your paint and they stack the cars way to close to each other they will bump. My Tesla has its mirrors paint rubbed off. And today my daughter got rear ended because the cars are to close. They even told her they know it's a issue read more

Tommy's is a fantastic Car Wash. Really. Since moving to the area we've been coming here to get our various cars cleaned. It's all very simple and straight forward and you don't need to get out of your car. Just pull up to the window, pay and your car will be immaculate in only a few minutes. Nice! Prices start at $9 and up, and there are discounts for frequent fliers. Nice. read more

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Zero stars, bought the second highest wash and it didn't even clean the driver's side. Looks like I parked next to a sprinkler. The vacuums have no suctions, and the spots are ridiculously close together. I have a Rav4, so it's not even a large vehicle. AnD they're more expensive than all other car washes in the area. 0/0 do not recommend will not be back. read more

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I have been a member for the past 2 months and I've had great experiences every time I'm there. I do have 2 cars on the monthly plan and one on a pay as you use basis. Would be great if they offer multiple car discounts, but having the first month free was nice lol. The only issue I have is that the suction on the vacuums are very low and it takes twice as long to vacuum. Fix the vacuums and I give it a solid 5 star review. read more

I purchased one month, it was $24 something, i have to double check after reading the reviews, i came back within the minth of promotion, they said i was not in the system, this is crazy, probably a scam in my opinion, be very careful.... Not going back, the regular car wash in front thousand times better... read more

Overall I think the car wash is great and the price is definitely affordable considering there are hand wash places that are charging as much as $90 for a Dually Truck. We paid $20 and despite a couple left over spots on the windshield (to be expected, it's a Ram 3500, its giant and tough to clean regardless) the truck was left very clean and dry. We also went on a warmer day so it dried up quickly. The employee at the service window was VERY helpful and patient and explained the membership to us in detail, they're located all over the US which is great for truckers. We will definitely be coming back! read more

Went through for my commuter car and wanted the cheap wash. I finished and left and was on my way home when I looked at my receipt and found I was charged double!! I was still on Newport so I called and told them the situation. The girl was nice and said to come back so they could make it right. I turned around, pulled up to the window and gave her my receipt. Manager came over and refunded the first transaction and then charged me for the cheaper wash. He was nice and apologized. I was sandwiched because there were cars behind me so I had no choice but to go through the wash again. It was a bit of a hassle to go back when I was almost home, but I gotta hand it to them for great customer service!! I'll continue to come for my cheap washes, lol. Thanks Tommy's! read more

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Wanted to try this place out for the month deal but after I got my car home noticed a bunch of swirls on my cars hood. I to tried to wipe it off but no luck. If your paint job is dark it will be noticeable. Definitely wont be coming back.. read more

Tommy's Express® Car Wash - Car Wash Near Me - Menifee, California

Update- December 2, 2022, Kenny from Tommy Express mitigated all the concerns regarding the scratches on my car! Kenny was beyond professional, and he took care of my truck! The vehicle was left in pristine condition. Initially, my first interactions with some of the staff were unprofessional due to the nature/condition of my car was left in after being serviced at the wash. I would recommend training your management in conflict resolution and customer service. However, Kenny saved the day and remedied the concern immediately. I canceled my membership with the company because damage can occur while using their facility, but overall, the customer service was excellent. read more

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I like the Tommy's Express Car Wash and I have to ask why they are charging me so much for the service. I was told that the service was $29.99 and they took out the $29.99 plus $35.99. I would like to get the $35.99 that you took out of my account so that I can use it for my car gas. Thank you so much and I hope you can help me get my 35.99 money back. read more

Thought I would give this place a try. My experience was on the plus side it is fast, but I would not say the car wash itself is very good. After running my car through there were still bugs and dirt I had to clean off by hand. So bring a cloth towel or two to finish the job yourself. You will need to do a lot of the drying, vacuuming and, widows. Note, the vacuums worked well for me which is a plus. Speaking of notes, they played loud Country Music the entire time I was finishing up my car. Country is okay, but not everyone is a fan. It would be nice to switch up the song selection once awhile. Overall I found it pricey for what you get. read more

Whenever we're in the Menifee area We will stop in at Tommy's express car wash to get our car cleaned. What I really love about Tommy's is that they have many vacuum's available for anyone who want's to vacuum their own vehicle. This way you can make sure it's done the way that you want & like! One time there was still bird poop on my window and they let me run it though the wash one more time just to get the off! Anyways it was well worth the money! My car was nice and clean! Both Inside and out!! read more

Got the works. Not worth the money. Quick to take that $20. Very prompt. No line Sunday at 4pm. Iodized water tank is either off or not working. Spots and streaks all over the place from there dirty rollers. Not enough time on the dryer. Give some space between cars so we can at least blow the water off. Not coming back. I'll stick with casino car wash. read more

I use express car washes all the time! All over the place. I am not a fan of this one. I use it in emergencies if there's no other option. The vacuums don't have much power. The vacuums constantly turn off. You have to stop to go push the restart button. Annoying and lengthens your cleaning process. The car spots for vacuuming are too close together. Often no parking space available to vacuum and only a one way exit. Gets quite congested and the process is more time consuming amd anxiety enducing then necessary. So go w plenty of time off peak hrs. I went at 9am on a week day and it was congested read more

Went for a car wash this morning and when I arrived home I noticed my car looked dirtier than before going through the car wash. There are soap stains on the front of my car and window . I also noticed some scratches afterwards as well. I've been through other car washes and haven't came out with spots or scratches . read more

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Horrible company. I pay monthly ($29.99) and always go through express, but now always waiting to be let in. Today I needed to know why my express is never expresses. I find out they took me off express abs been charging me $16 each wash. I went on 8/24/2021 at $16 and 8/26/21at $16 and today 9/14/21 at $16. The manager could not answer the question, but he had a temper tantrum and cussed me out because I have a brain and know that $16 x 3 is far more than I would pay monthly. I wanted Corp info and he refused. I went back through the line to get it and the police was called on me for "trespassing". Time for a lawsuit. read more

Tommy's Express® Car Wash - Car Wash Near Me - Menifee, California

I come here constantly. Very clean and I appreciate the friendly service! I do recommend this car wash to my friends

Last month I wrote a review detailing my disappointment with Tommy's Car Wash. I'm happy to say that the owner responded quickly to my review and gave me the phone number of the manager on site. I called Marcus who understood my disappointment and apologized for the error in judgment. He showed me that Tommy's Car Wash cares about customer service and gave me some gave me free car washes. Totally professional!! Thanks! read more

If toy want to go to a car wash and not have your car washed, I suggest you go here. Everytime I've been here I have to tale my car back through a second time because my car is NEVER washed correctly the first time through. Save your money. Take your car some place else. Circle K's car wash does a lot better job! (Haun and Newport). read more

I all the says have to go though twice the fluids are so if you pay for never come out completely or at all the first ride and then you go back through the line again and they make sure it works read more

This is the worst car wash ever their machine ripped my tire cover completely off the car and ripped the tire cover zipper. And they did nothing about it strongly recommend you do not take your car to this place. It will destroy your vehicle. read more

Tommy's Express® Car Wash - The car cover was new and in great condition until I went through their car wash - Car Wash Near Me - Menifee, California

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Impressed with this place! It's a drive-thru wash with 4 options. You don't have to worry about your car or tires getting messed up - your car is put on neutral while on a belt, with wide spacing in the wash and no rails at all. It is pretty fast and goes through several soap and wash cycles, then the coating cycle, all while moving the whole time. The air dry at the end dries nicely, no spots left. The Works wash was $15 and I was surprised how well it cleaned my car - my car was filthy! It even got my rims nicely, which never happens in automatic washes. After you get out, there are free vacuums for use and you can pay $3 for a detail kit through an automatic station - you swipe your card and a detail kit comes out. The vaccuum nozzles are overhead so you can clean the inside nicely. Definitely a fan - I'll be coming here a lot! So fast and simple! read more

Wasn't able to get ahold of the Site Leader Mike, but was referred to the facility manager Kenny Wymen instead, and let me just say I have never been treated with as much respect and kindness as a customer at any business before! Got a response right away after calling on 5/15/21. Kenny was eager and determined to make things right. I could tell right off the bat he took so much pride in this facility. He ran me through the car wash TWICE, then personally spot detail some hard water residue that was left on my car. He was extremely knowledgeable (having I believe 15+ years of experience in this industry under his belt) and informed me on some tips that I can do to protect my car and get the best wash possible. His remarkable compassion, understanding, generosity, and hard work is something I will always remember. He highly exceeded my expectations and went above and beyond to correct my previous experience. Thank you so much again Kenny for your exceptional customer service! I will be visiting this location frequently! Please see attached photos to see how spotless my car looked after all the care and attention Kenny gave my vehicle. I could see my reflection from how clean and shiny it was :) read more

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Please retrain employees at the window! Drove up today to purchase a single month on my truck, kid ended up billing a random card on my account even though I had the card I wanted to use in my hand. He didn't even ask before charging! Luckily he at least clarified "only this one?" instead of charging me the $34.99 for the three cars in my account. Couldn't even print a reciept and now I have to deal with the hassle of trying to cancel in one month instead of being worry free. AND because he charged a dead card I don't use now I'm overdrawn and have a penatly. Thanks dude! read more

I am used to more. There was no line when I went through the wash. I got the Ultimate for $12. I am used to having someone tape down the wiper in the back, but that didn't happen here. I am also used to a quick hand wash, but there was no one to do that here. They do have free vacuums. There were plenty of vacuums open. There is only one handle option, the long skinny one. Makes it take longer to do seats, but good to get between the door and seat. I am also used to an air hose and towels, but there was none of that here. They do give you the option to purchase a "detailer kit" for $3. I guess you can the car wash I went to in San Diego spoiled their customers with the extra free options I mentioned. Yes, I'll go back, but I know to bring my own towel to dry the outside. No picture for this one. read more

I've been a customer at Tommy's since they've opened their car wash. Today during my wash I was packed in behind a lady very closely causing my car to bump hers during the wash. Thankfully no damage was done. When I called after the manager Pedro said that they just reviewed the tape and that we weren't that close. I've been going there for years and never has this happened to me. I don't appreciate the way the situation was handled. He tried to say I could go back and review the footage, but if we weren't too close then there should've been no reason for our cars even hitting. I won't be going back to this car wash and I will make sure my friends and family know how shitty the service is here. read more

Fast. Very effective cleaning. I purchased the monthly plan for the works. I drive out in 4 minutes with a gleaming clean car. Can't beat that with a stick. read more

Every single time that I use this carwash, this is what I get. (See the picture below from 10 minutes ago) missed spots again from all over the car. read more

Tommy's Express® Car Wash - Missed cleaning spots all over the front of the car again!!!!! - Car Wash Near Me - Menifee, California

Not going back, they dropped the ball on my 1 month unlimited washes. Too many car washes around to be unprofessional. Bye Felicia