In January my car was rear ended I went to Tom's and another local shop for estimates. After leaving Tom's shop, I had made my mind up to use his shop for the repairs, why? Because of the overall interaction with Shari & Allen and how clean the shop was. They did a fantastic job in a timely manner. They even arranged for my car rental to be extended once they knew it was going to take a day longer. When I picked my car up, it was clean & shiny inside & out. read more

I had to replace a front bumper and buff out a transfer on my passenger side mirror. These guys were great,,, returned the car so shiny... cleaned out beautiful it looked brand new. It was done quickly efficiently very cost-effectively. I hope I never need them again but if I do I will gladly go to this shop read more

I would like to thank the person who vandalized my car at my job in Redwood City. Why? Because it led me to the local body shop in Pacifica. I wanted something nearby, instead of having to travel south to pick up my car, plus the last shop I used charged me full price while doing a subpar job. Initially, the other shop had done a good job on my car the first time that I used them. But the last time, they forgot to do some of the painting on the car repairs and instead sent a guy out there with a jar of touchup!?!?! I didn't say anything, I just decided to not use them anymore and look for another shop the next time I needed paint and bodywork work done. So the next time came a lot sooner than I wanted - like a few months later. I guess someone had gotten mad at me during the long commute and somehow sought out my car in my work parking lot and took a key to it. They scratched up several panels on the doors, back panels, front panels, window! I just looked for another shop, closer, with some good reviews and had the incredible luck of finding Tom's. They worked with me on the copayment, I was able to spread it out a little, use more than one card, etc. When I went to pick it up, I asked them to touch up a little area of the glitter black paint. They waxed and touched up the whole car to even it out. It looked incredible, better than the day I bought it (I bought it used). I had to bring it back again a few months later when some young driver hit my car over the rear passenger tire. Again, they did an incredible job and they also made sure that the under-car mechanical damage was repaired, too, so that the car would drive safely and properly. So, while my car's "karma" is questionable, at least I have this great shop that I can come to for repairs! ‍ ‍ The only downside is that since everyone else has found this shop it can be a wait to get in with your car. But it's worth your wait. read more

My car was towed to this shop after a auto accident . Tom stored my car for me for a mo free of charge after my accident until I figured out what the insurance was going to cover. read more

This shop is great! Really nice people, extremely helpful, great work and great service. If you need body work go see Allen!

This place lies and has horrible customer service. I dropped it off on the date they specified (Monday) and the parts were all to be there, and the car was supposed to be done on Wednesday and they would call. No call so on Thursday I called and they said it would be ready on Monday since they had to order the sensor I told them was out. Ok, they made a mistake I can pickup on Monday. So I call on Monday and they said they just painted it! What. What did they do the first week? The woman has a bad attitude and horrible customer service. Anyway it wasn't ready. Took a two weeks. No apology for the inconvenience. They did do a good job. read more

Great team, great service. On a referral from a trusted family friend, I brought in my old 1993 Mercedes-Benz 300SL which looked every bit of its 26 years of age. When I originally got the car 10 years ago, the bumpers were already tired. Clear coat failure cracks, chips, paint oxidation, and the fog lamps were completely missing! Allan, Enrique, Shari, and of course Tom were instrumental in fixing up my fixer-upper. They refused to give up when an electrical problem was causing my headlights to erroneously activate. Perseverance paid off. The team handled my vehicle with patience and professionalism. read more

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My car broke down unexpectedly yesterday and Tom helped me identify the problem and was so nice about trying to get the car going again. It was an amazing service and such a kind thing to do. Would 100% recommend this business -- fantastic staff and great to deal with. read more

My car was being towed . Tom refused credi card payment . Only wanted payment in cash . He told me to go to 7 eleven to get cash . There was a feeling of different way he treated me based on my gender and Asian race . I do not appreciate discrimination hence will not use this business ever . read more

Had let my wife's T-Bird set outside for 6 months under a pine tree. Sap damaged paint, removable top starting to rust and a shopping cart damaged bumper. Allan & Sheri took car of the estimate and followup. The finished car exceeded my expectations. I really thought unless it was repainted you could never get the luster back into the car. (I had tried to scrape a lot of the sap off and had done more damage than good). They painted the front bumper and detailed the rest. It looks like new. Thanks...Wife's happy again (for now) read more

Friendly people, extremely fast and fairly-priced service.

Car broke down and had no towing coverage. Called the closest shop up and Sherry was an absolute pleasure to speak with. She was able to get a quote for me within minutes, and scheduled a tow for the next day. Normally, I would try calling every shop in town looking for the cheapest price, but I didn't feel the need to do this after speaking on the phone with them. Their customer service won it for me. Bob, the tow truck driver, was a nice guy and had my car back in the front of my house in 15 minutes. I wouldn't hesitate to call these guys up again. Bob even had some advice on what might be wrong with the car. Guess what? I bought the part, and the car is up and running again. Thanks again for the lift! read more

Tom's Auto body is an A+ experience. Finding a good auto body shop can be difficult. At Tom's you will receive great service and get your vehicle repaired right to your satisfaction. The quality of the repairs and paint is unsurpassed. They are an approved ASE facility and work directly with most insurance companies. What's notable about Tom's: -Repairs are done right, they don't cut corners -OEM parts are used -All work is guaranteed I have been doing business with Tom for more than 35 years. I wouldn't trust my vehicles to anyone else. I have always been satisfied and never left unhappy. This is a highly reputable business and one deserving of 5 stars. read more

This place is awesome!!! Got my quote in less than 5 minutes and my repair done in 15! They are honest, and have integrity that is not common in the world of auto body. I highly recommend Tom's! read more

These guys really saved the day! Unfortunately, I had to seek them out after sideswiping my mom's brand new car into a large pillar in a parking garage (while she was on vacation!). They saw me right away, gave me an estimate (which was exactly the same as another estimate I had gotten, so I didn't feel jipped), AND they said they could have it fixed in two days which was the day before she got back from her trip. That was a miracle. But that was only half of their amazing service. Everyone was so friendly, they did a wonderful job. The car looked brand new again- the paint was blended perfectly, and it looked even prettier than my mom had left it....they washed it and armorall-ed the interior and wheels. I really really appreciate the service I received from Tom's! read more

After someone rear-ended my car a couple of weeks ago, Tom's Auto Body was one of two places that I went to for a damage estimate. (I couldn't find the third place.) Allan performed a very thorough check of the damages to my car, which is more than can be said of the other place that I went to. Allan checked the damage to the bumper cover, exhaust and even some of what was underneath the bumper cover. He came up with a very accurate estimate, whereas the other place that I went to only estimated the damages for the bumper cover itself, not even taking the initiative to get under the car and check out the exhaust, which was clearly twisted (and also split, based on Allan's findings) from the impact. Bear in mind that Allan's total estimate was only a little over double what the other place was seeking for just the bumper cover repair. Of course, I made the decision to have my car repaired at Tom's. It's worth noting that I'd arranged to have the bulk of the repairs paid for by a separate party who didn't want the damages to be paid for by their insurance. While the other place that I'd gone for an estimate openly discouraged that I deal with the other party directly, Sherry at Tom's Auto Body respected my decision to do so and took the initiative to handle the billing without requiring much in the way of communication with me. Considering how busy I am throughout the week, I really appreciated this. The repairs to my car took a day or two less than I was expecting, and I now have my car back. I'm very pleased with my experience and the repairs, and I'd recommend Tom's Auto Body to anyone in the area who needs car maintenance and/or repairs. read more

I am very disappointed in the work done on my Range Rover. The customer service was fine, but my car was towed to the shop because I blew out tires. I had them install new brake pads because it was time for it, however, when I picked up my car, I started having engine problems. I had no engine problems before I brought it in and I confirmed that with Range Rover that no light was on my car. After I told Toms auto body about this, they said they had no clue, they wouldn't look at It and that I should see a different mechanic. If you ask me, that is terrible service read more

They just replaced my tailgate and bumper. Great job perfect paint and excellent customer service.

Definitely the best place to go. Honest pricing, great communication with quick response, and attention to what you need and want to do. Also great work. Very pleased and would highly recommend. Almost went to Hack's, who would have charged me 4 times as much - DO NOT GO THERE. read more

These guys seriously f***ed up my car. They replaced my fender but after repeated attempts could not get it to align right. And that's not just me saying so, my insurance adjuster even documented the problem. If I hadn't been so overwhelmed with life at the time (i.e. dealing with the deaths of my dog and ex-mother-in-law-to-be and the hospitalization of my aunt for a month) I would have taken them to small claims court. read more

It's hard to think of a word to describe the service here-to sum it up, they are the BEST! My car got hit 3x within 2 years :| & each time, Tom's Auto body came to the rescue (without judgement lol). Some of the things that I like about the shop: Sherry and Allan (sorry if I misspelled your names) provide the friendliest customer service, their work is impeccable, and they complete their work within a fair amount of time. I also appreciated that they called Enterprise car service to pick you up from the shop & you could drop off your rental car there too! THANKS a million guys..for saving me MILLIONS lol read more

I am hoping this is the Tom's Auto Body Paint and Towing next to the Pacifica police station. And if it is, than oy vey! There is a gas station next to Tom's Auto Body where, my dumb ass, locked my keys in my truck. So since the attendant nor the people around me couldn't get my truck door open, I walked over to Tom's Auto Body to see if anyone was available to WALK, MAYBE 10 FEET to my truck and perhaps use a slim jim to open my door. The lady at the front was very friendly, asked me the kind of truck I had etc. She got one of the mechanics to help me and he walked over to my truck and said, "Oh this is an easy one." Great! Opened up the truck door in not even a second. So I proceeded to walk back to the front desk where she said, "Okay so that will be $55.00." Perhaps I need to clean my ears more often, I thought. Errr....$55.00 for your mechanic to walk MAYBE 10 feet to open a car door which, overall, took maybe 15 seconds of his time?????????? "We'll take off $5.00, I know times are hard now." Gee, thanks. UGH!!! If I would have known they would have still charged me $55.00 after they saw how easy it would be to open my truck door, I would have walked my ass up the HWY home and left my truck at the gas station till I found a cheaper way to deal with it. So I am giving them 1 star because of this. However, I have never brought my truck into their shop to be worked on, so I just want to make it clear I have no idea the kind of work they do, good or bad. This 1 star is based off this certain experience I have had. read more

I did not have the opportunity to meet tom but knowing the previous owner I took the chance because I prefer helping smaller businesses as oppossed to big corporations I cannot even begin to explain how extremely pleased I am with the job they did and the extra care they took while fixing my car. To top it off they cleaned my car making it look brand new I highly recommend this place. I'm not sure about pricing as I don't know how much things normally cost when it comes to cars but I definitely will refer this shop to anyone who asks!!!!! They really do an outstanding job!!!!! Thank you again!!!! read more

I have know Tom since he has worked with his father. He has grown with the business. I have had many cars fixed at Tom's Auto body and he has done an EXCELLENT job and has finished on time!!!! As I read the reviews on him, everyone has their own opinion however the "one star" because the person was charged $55.00 should really check around, and they would find he gave them a deal. If you were to have someone comeout, it would be a "service rate of $75.00 and wait an hour."! Sounds like me as if the person might have been next door, however it is taking his hired help away from their job and he is loosing time with interupting his employee to help this person out. Tom you need to know you are a honest and excellent businessman and you should be proud of your job you are doing. Thank you for always being there for us. read more

I took my 2013 PriusV in for scratch repair (mainly on side panel/rear bumper ). My experience with Tom's auto body shop was quite pleasant. They were fast, reasonably-priced and did a great job on re-painting !! I want to thank Allan(lead), his team for their nice efforts and Shirley (cashier) for her friendly demeanor. I don't write review often but residents of Pacifica, and nearby cities, should know about this auto-body shop, read more

I came by for some minor body work, and they did a great job at an affordable price. Communication was excellent, and I'd recommend and return. read more

Recently dealt with Tom's to have some front damage fixed after hitting a curb, and from start to finish, everything moved smoothly, and the whether I was dealing with Allan, Sherry, or Tom, everyone was as helpful as could be, in ensuring my satisfaction, not to mention, the work done was satisfactory as well. read more

After hitting a deer in my new Chevy Volt, my car suffered significant damage. Tom was personally on call the evening I called for a tow. He was incredibly helpful and offered to take on the repairs. After a quick check on Yelp, I took the chance. The experience far exceeded expectations. His team worked directly with the insurance company and completed about $9k of work on the car in about two weeks. Just as his team had estimated after starting the repairs. The quality of work was exceptional. As was their service. They responded within hours to questions I submitted while work was in progress. He and his team genuinely cared about the quality of work and my satisfaction. I live in the North Bay but I will go out of my way to have Tom do any future repairs. Tom, thank you. Great work. read more

This place is the best body shop in the bay. The staff was polite and very knowledgeable. Allen took care of me like I was his brother from another mother. Even the owner Tom talked to me, and ensured me that my Acura would be well taken care of and returned to me like new. I hope I don't get into another accident anytime soon, but if I do I'll definitely be taking my car here. read more

Superb, quality craftsmanship at a price that's hard to beat. They really go the extra mile to make things perfect. Great customer service and great pricing as well, a winning combination - thank you Allan for all of your efforts. read more

Fantastic experience all around. My car was involved in a very minor hit and run to the back bumper. Allan took in my car, kept me updated and even got the car back to me a day earlier than expected. The car looks fantastic and when I asked for a little bit of touch up paint, he gave it to me in a little container with a brush and explained how to use it. I would highly recommend this place! read more

BEWARE! We needed to get some body work done on our car and they said that they needed the car for one week. We rented a car for the week then were informed by Tom's that they needed two more days to complete the work so we extended the rental car duration for two more days and then were informed again by Tom's that they needed another day so we extended the rental car period for another day. They told us the car would be ready at 4pm so we went by to get the car. The car was ready and when we paid with Visa we noticed a 3% additional charge, $93, as Non Cash Adj, I called Tom's back about 30 minutes after leaving with the car and said that I had my checkbook and would like them to reverse the Visa charge and I would make the payment with a check to avoid the $93 additional fee. Tom's said that they would not reverse the charge and if I tried to ask the bank to issue a chargeback that they would just dispute it. For those of you that carry your checkbook or $3000+ in cash, good luck otherwise beware of the additional fee. read more

I highly recommend Tom's Auto Body shop! Very professional service and great rates. I have an older Ford Explorer. The back hatch door broke and was locked. Tom's shop fixed the door and replaced the lock for an extremely reasonable rate. The job only took one day. No wait no hassle. A Ford dealership would have charged triple the labor cost/parts and would have taken a week or more to complete. Tom's shop was fast reliable and professional. Go there if you need anything done to your vehicle. Great guy's exceptional service. Thank-you Tom! read more

I recently needed some body work done on my car. Out of 8 quotes, Tom's was mid range. They did an excellent job on the repair and paint. Staff was very professional, yet friendly and accommodating unlike some of the other shops I visited. And they washed, vacuumed and detailed my car. It looked like new! read more

Tom is an honest guy and they do good work there. The paint job I had done was perfect and I would definitely recommend this business.

Talk about peace and good will...I was in a fender bender earlier this month and needed a new grill and emblem for my inexplicably expensive VW Golf. I work at a cafe, so on tips-wages these are breaking the bank. Tom of Tom's Auto Body gave me an early Christmas gift. My car looks as though I've never been behind the wheel! Thank you! An honest man in the auto business is a real find. read more

Really, 10 stars! These are two belated reviews, but one was a little less than a year ago. Years and years ago, at their previous location, Tom's worked on the 'faded/foggied' black trim on my son's 1997 Ford Explorer. The dulled areas came back to us black and shiny new... and kept that new look until my son gave the car away in 2017. More recently, Tom's repaired big dents from a very minor accident that required replacing most of the rear hatch, the bumper, and the 'EDGE' insignia from my 2017 Ford Edge. In addition to helping streamline the insurance process, my car came back looking BRAND NEW outside and inside! ...I am going to inquire with them to see if they offer 'detail only' services, and if they even have time for that...Everyone is quite friendly, to boot....which rounds out the perfect service...Thanks 'Tom's Auto Body Paint & Towing'! -Jean read more

Expensive. Very Expensive. The estimate was for twice what I got the body work done for. Guy looked too bored to come out and give me an estimate. Btw I must say the shop and yard does look night at night and weekends cause they move all the cars in the back. But price wise I would skip! read more

While visiting my brother in Pacifica, I accidentally drove his car into his neighbors fence. Along with feeling awful about it, I needed to move fast. He is a single father and needed his vehicle to drive his sons to their numerous activities. From start to finish the folks at Tom's were professional and kept to the timeline. They ordered as many parts as they could ahead of time knowing I was paying the car rental out of pocket. My brother is delighted with the results. They turned out great work in a little over a week! My family highly recommends Tom's for workmanship and professionalism. Great local business. read more

Excellent customer service! Very professional and great with communicating on what is going on with your car and when it will be finished. When the job is complete, your car will look and run just has before. We had two cars fixed here, an older used police car that they did a great job of fixing a crushed trunk and also an excellent job of a brand new Challenger needing a headlight. read more