I needed a new furnace and AC as the current system was at least 15 years old. I had three company's quote the work and walked them through the house. I had also explained to each company that my current heat was incredibly uneven and was only fed from the ceiling of my ranch house. During the winter, parts of the house where 15 degrees (Fahrenheit) different in temperature. I asked them all to re-run all the ducts and put the furnace in the basement for a more even heating throughout the house. Tom was the only contractor that noticed that part of the living room was not over the basement but just had a cement slab under it (i.e. no access underneath). So in order to heat the living room properly they would have to run a duct up to the attic and over the ceiling and force air down on the exterior portion of the living room. I appreciated that Tom took the time to figure that out, I actually had never measured the width of the upstairs living room and compared it to the width of the basement so I didn't even realize 6' of the living room is sitting on a cement slab. Toms was also the only contractor that was comfortable cutting into existing tile in the kitchen and bathrooms and included it into the quote. They also did an excellent job matching the grout in each area. Overall their workmanship was excellent and their employees very polite when working around my wife and curious 1 year old. However I had specifically asked for upper and lower vents in the living room so I can open/close the corresponding returns during the different seasons and they had forgotten to put in the upper vent. I called the technician and asked if they could come back and put it in and he said, "well, I'll drop off a vent cover and you can install it, I noticed you have all the tools to do it in your basement and it looks like you are handy." He wasn't wrong and I could have easily done it but I was frustrated at how much I paid for a complete re-do of the system and something I specifically asked for wasn't done even though it was a very small thing. I was paying a professional to re-do my house so I didn't have to try and re-do the HVAC on my house while I have a demanding job and a light sleeping curious toddler in the house. I withheld the 2nd half of the payment, and Tom gave me a call and asked why I hadn't paid and I said I really wanted the upper lower vent in the living room like we talked about and you quoted, 3 hours later it was completed and I paid the next business day. I've had the furnace over the majority of the winter and all summer now and the house is incredibly evenly heated and cooled. Great quality work overall, prompt, showed up when they said they would, worked quickly and efficiently but just left a bad taste in mouth. read more

I want to thank Kyle from Tom's Heating for the excellent job he did. He discovered that I was out of fuel oil because the gauge on my fuel oil tank was stuck and also very hard to read. He ordered a new gauge and it is so clear to read and works great. He also cleaned out the sediment that had gotten stuck at the end of the line from running out of fuel oil. Now everything is working great! My experience with Tom's Heating has been excellent. read more

Stay away from this place! They cut corners and use cheap, non-approved parts while doing installation. We paid Tom's good money for a Carrier Infinity furnace 9 years ago and have had it inspected and tuned up numerous times. However, we've had a recurring problem with the inducer filling up with water leading to total loss of heat in sub-zero weather. We recently called another reputable HVAC company who immediately diagnosed the issue. Instead of using the proper drain tube kit that should have come with our furnace, Tom's installed a cheap vinyl tube to a piece of 90 degree PVC pipe, then glued it to the drain trap. We later learned that this is absolutely NOT recommended as it is very prone to kinking and clogging which was the root of our problem. Even after I brought this to their attention, Tom's stubbornly refused to admit any wrong-doing or take any responsibility for the error. They would not even honor the 10 year parts/labor warranty unless I first paid for a service call. The rude person I spoke to just about insinuated that they are the only ones qualified to service my furnace and that I was in the wrong for getting a second opinion. How arrogant and insulting! I absolutely refused to hand this company more money just for them to drive their little truck out and still claim they did nothing wrong. We took our money to a far more knowledgeable competitor and the issue was fixed very quickly. I'll never waste another dime at Tom's. read more

Had my a/c and furnace tune up recently. The worker was older and very knowledgeable and recognized I was a new homeowner and showed me a few extra things to look for and adjust to make the system operate better. read more

Tom came to give a quote on a new furnace. After receiving the quote I called with some quick questions and he immediately yelled "we don't want to work with you!" and hung up. read more

We have had two service calls since we bought our house in August. Both times Tom's has sent out a technician promptly to address our needs. Couldn't ask for anything more. read more

I'm giving two stars only because for years I never had a problem with this company. However, I recently had a zero-star experience. As a single woman, I want to protect others from being ripped off like I almost was. I had water on the floor around my furnace. The serviceman from Tom's Heating said my AC was freezing up and also leaking refrigerant. (It had been cooling my house just fine, so that seemed fishy.) He advised buying a brand-new AC unit costing $3500. I called a different company for a second opinion, and that serviceman found a clogged fitting in the water line connected to my condensate pump. The water was backing up inside the furnace and then leaking out on the floor. He rinsed out the fitting and put it back. Voila, problem solved. He also replaced a dirty filter, which he said would have caused the first guy's refrigerant reading to be inaccurate. He said my AC unit is working perfectly fine. I called Tom's to complain about the botched diagnosis, but they adamantly stood by the refrigerant leak theory. The inconvenient truth is--after their serviceman left, I still had water leaking all over the floor, plus an upcoming $3500 bill. After the other company's serviceman left, I had neither. I felt like the guy tried to take advantage of a single woman who wouldn't know any better. Based on things I learned from the second serviceman, the guy from Tom's was either dishonest, incompetent, or possibly both. I had been a loyal customer for almost 20 years, but they have lost my business moving forward. read more

I used them in the past had a furnace that didn't work it was a Sunday technician put in a new board and said I will be $ but wait a minute it's double because it's Sunday didn't like that also I had a client who just had a furnace converted from oil to gas and after the job was done he found out the other place would've done it substantially cheaper read more

They are simply the best around, hands down. Tom and his team are honest, friendly, responsive, knowledgeable, and fair - every time. I used to work for the management company that handled our community of condos, and every time we had a problem, Tom's was who we called. When it came time for us to sell our condo and replace the ac Unit, we called Tom's. Now as an owner of an older home, any time we've had a issue, there was no debate. Technicians like Pete, Kyle, and Dan, they put the customer first and are direct about issues and how to resolve them. This is why Tom's Heating Service is the preeminent company in Wisconsin to handle any and all HVAC needs, not just those of the greater Milwaukee area. I want the best for my family, and that will always mean Tom's. They don't just deserve five stars, they work to earn it time and again and again. I'm happy to support and endorse this family business that has always been there for us. read more

OUT STANDING CUSTOMER SERVICE! They were there when I needed them. Great bunch of guy's who know there stuff and went above and beyond my expectations. read more

I'd prefer to give them a 0. The first time I called for the installation of a booster fan in my duct work, a $900 job, it took one month to get an appointment. On the appointment date they were to arrive between 830 and 930. A 9:45 I got a phone call saying that they couldn't do the job because their workman couldn't make it in that day. So we rescheduled for two weeks later which is today. When the workman arrived he did not have a mask. When we asked him to wear one, he didn't have one, we offered to give him one, but he said no and left in a huff to "get his own". An hour after he left we got a call from the owner who said that his workman had a cold and couldn't do the work with a mask on. So, he wasn't coming back. No one else was available so once again, after waiting six weeks, we have no work done in our house. Also, for both appointments we were told we'd get a phone call shortly before arrival. That never happened, either. The phone call issue is a little thing but still adds to the frustration of the work being canceled twice. I will not ever use this company again. read more

All of my dealings with Tom's heating have been nothing less than outstanding. I highly recommend Tom's for any of your heating and cooling services. read more

My A-coil froze up on my a/c and I was having problems with my furnace in the winter so I decided to call Tom's to have my a/c serviced. The technician put 1.5lbs of refrigerant in the system. While the technician was testing the system he asked me to go inside and place a sensor by one of the cold air returns. When I came back outside and walked around the corner of the house, the technician was pissing on one of my wife's plants. If he would have asked to use the bathroom I would have said yes. The technician mentioned that I should have my system replaced since I do have a leak somewhere and I had the old R-22 refrigerant. He did say that they could add dye to see where the leak was. Since I was also having problems with my furnace I decided to get quotes to have the furnace and a/c replaced. I proceeded to get quotes from three separate companies, one of them being Tom's. My system included a 2.5 ton a/c unit and a 100,000 BTU 80% efficiency furnace, each company was told I was getting three quotes. The first company came in and measured up the square footage and looked in each room for supply and return air vents. They quoted a 2.5 ton a/c and 80,000 BTU 96% efficiency furnace and wanted to run new refrigerant lines. Tom's was the second to do a quote. Tom quoted me a 2.5 ton a/c unit and 60,000 BTU 97% efficiency furnace. He also wanted to flush and reuse the existing refrigerant lines. I reminded him that my current system has a leak somewhere and I was told most likely the leak is not in those lines. I then mention to him that my current furnace is 100,000 BTU and 80% efficiency. I also mentioned the quote before him was for an 80,000 BTU furnace and 96% efficiency with a 2.5 ton a/c. Tom told me that I don't need an 80,000 BTU furnace and that a 2.5 ton a/c unit would not work with an 80,000 BTU furnace. I did some research about flushing the lines and did find that some companies do that, but also read that if and residual refrigerant remains in the line that it can contaminate the new system and shorten the life of the new system. I also talked to my step-father and found out that he has a dye confirmed leak in his refrigerant lines coming from his condenser. Tom's quote did come in about $900 less than the first quote, but for a smaller system and less work. The third company came later that day and quoted the exact same thing as the first company but $1 less than the first company. I mention to this sales guy about the 60,000 BTU furnace that Tom's quoted and about Tom wanting to reuse the existing lines even though there was a leak. This sale guy knew exactly who I was talking about even though I did not mention any names. I was told by this sale guy that he has heard about this many times from other people about Tom's. This sales guy mentioned that if I were to drop down to a 60,000 BTU furnace that the inspector would most likely order a heat load calc on the house. He also mentioned that there is no problem with a 2.5 ton a/c running with an 80,000 BTU furnace. The fact the two companies quote the exact same system without know what each other quoted, I believe that. I can honestly say that I would not recommend Tom's Heating to anyone. read more

They keep removing my review. Ok short and simple: They overcharge for parts. I needed a $200 Fasco A173 part. They said it cost $712. I said no thank you and fixed it via other avenues. You can do better taking your business elsewhere. read more

Incredible service from start to finish. Not only was their quote the most reasonable, they also handled the manufacturer rebate as an instant rebate (zero hassle for me) and did a great job on the installation. Highly recommended! read more

What can I say about a company that gave me heat on a zero degree day? They came out the same day called. Their telephone rep (I am sorry but did not hear her name) called twice to keep me informed. Kevin and Tom drove to my house in Milwaukee from Waukesha during a snowstorm to fix my furnace. They were very nice and very professional. I would recommend this company to anyone. This company goes above and beyond. Good old fashioned customer service and trust me it is appreciated. read more

I have used Tom's Heating for years.But they just lost my business. My furnace stopped working on a Tuesday. His repair guy showed up and replaced some parts, but informed me the furnace needed to be replaced. The service guy then informed me the fix was $370!!! He never quoted me a price before the repair! He hoped the repair would give me a month or two to decide, It lasted less then 24 hours. I called back the next day to give them a chance to sell me a new unit with the expectation the cost for my repair would be discounted off the price. They informed me their ONE sales person, Tom, was on vacation until the following Monday, but they could send someone to look at my furnace again. I call a local competitor to get a price on a new unit. Not only could they see me right away, they knocked off the price of TOM's service call. read more

TERRIBLE!! AC didnt work on the 1st 90 degree day & furnace & everything only 2 years old! They came, paid $100 to diagnose it.. they said I needed a new thermostat so I bought one & installed it, guess what- AC still didnt work so called them back & set up another appointment meanwhile went online & looked at a wiring diagram & noticed they they left a loose wire so I hooked it up & what do u know it worked! So I called them back & asked if instead they cud come & do an AC tune up & we will call it even for the diagnosis charge & the cost of a new thermostat that I didnt need.. they said "ABSOLUTELY NOT! WE STILL THINK IT WAS THE THERMOSTAT CUZ UR NOT AN AC TECHNICIAN!" Well guess what, I am certified for auto AC so I know a little bit, enough to be able to fix my AC when your "professional ac technician couldn't!" They are super rude & only care about money! Shady people! Dont get scammed & dont buy their crappy products!! read more

8-16-2017 See my you-tube video of Tom's Heating Service furnace installation, Waukesha, WI. Copy and paste this https://www.youtube.com/edit?o=U&video_id=9SbSqffbzh4 in to google, Or search you-tube for "Tom's Heating Service Waukesha WI. by Brad Wilkins Tom himself sold me a furnace May 2016, he offered a better price and longer warranty than another company. In July 2017 I discovered a latent installation defect [hidden problem] while removing furniture in my basement. Behind the furniture was mold growing about 12" up the drywall. I was unable to determine where the water came from until I remembered the furnace installation in 2016 so I went to the furnace and I found the water softener discharge hose out of the drain. During the furnace installation Tom's Heating removes hoses from furnace and water softener. Tom's Heating Service forgot to replace my water softener hose they removed during the furnace installation, they even forgot to re-install the special drain cover that holds hoses in the drain to prevent this type of accident from happening in the 1st place. I informed Tom that his team forgot to reinsert my water softener hose in the drain and that my basement carpet and drywall has been damaged significantly. Tom himself told me he was voiding my warranty because I didn't have my new furnace serviced within the 1st 12 months which is the time I'm discovering the latent install defect. I told Tom this isn't a warranty issue this is an installation defect. Tom voiced no concern that his crew failed to replace the water softener discharge hose in to the drain, instead Tom accused me of knocking the hose out of the drain myself to get a free basement upgrade. Tom would not even come look at what happened. I sent Tom a link to my you-tube video so he could see for himself what happened, but he refuses to accept responsibility for the damages. Tom told me to put a claim on my homeowner policy which will cost me $1,000 deductible for his mistake, I explained that I should not be responsible for his mistake. Tom hung up on me when I reached out to him 8-15-17. Tom's installation team forgot to reinsert my water softener drain hose through the drain cover designed to hold hoses in the drain, as a result my basement would receive the discharge water during every conditioning cycle overnight. Over the course of one year with no warning signs of water damage [hidden from view by furniture] I had no reason to believe I had a problem developing because the water would just drain back in to the drain naturally as the drain is designed to do. I'm amazed that a company that established would not make good on their damage to my home. read more

My 22 year old Carrier furnace (installed by Tom's) experienced a bad inducer motor assembly (very expensive). Tom's installed a new one to get me going but offered to eat the part and service call if I had a new furnace installed later. I priced every other option and their deal was the best. The install was flawlessly executed by one of Tom's sons in record time and everything was left neat and clean. Any time I have needed service from them they were available ASAP. Yes I am writing a "glow in the dark" review because they deserve it. Honesty, integrity, highly skilled, fair priced and a leading award winning Carrier dealer -- everything you could hope for delivered every time. read more

Hired Tom's to install a new furnace in Feb of 2017. Seemed to work fine but the multi-speed fan ran only on high rather than multi-speed..... In the summer of 2018 I discovered a pool of water and mold growth on the drywall behind the furnace and on the wall of the kitchen opposite the furnace. Found the leak in a hose that they replaced. The first technician the sent out made it clear that it wasn't their problem and even said that I was lucky that I didn't have a downstairs neighbor as I would be responsible for their damaged ceiling.... Told me they would waive the service charge as a courtesy. A week later it was leaking again. I specifically requested a different technician and he did fix the problem at no charge but I am left to deal with a mold problem. Tom's told me to spray some bleach on it. Today (11/18), I decided to check the filter in the (expensive) air cleaner I had installed with the furnace and discovered that they had installed the filter housing backwards. There is an arrow that clearly reads "Air Flow" which was pointing in the wrong direction. ??? WTF? I called Aprilaire directly instead of calling Tom's. Even though the $50 filter wasn't terribly dirty I had to replace it anyway in order to put the filter housing back in the proper direction so it will work as it's supposed to. Now feel as though I need to find someone to inspect the furnace to see if anything else was done improperly. Will not be calling Tom's for service (which negates my warranty) because I don't trust them. read more

Installed a Carrier Air Conditioner in 2007. In June 2014, Tom's Heating insisted regular maintenance was needed on the unit. We agreed to have them perform a "Central Air Clean + Tune" on July 23, 2014. The unit broke down twice in the next two months. Each time Tom's Heating Service had to come to our house, inspect the unit, and charge us for more services. At the end of September, we no longer used the air for the winter. April 2015, the air conditioner would not work. The Service Tech told us mice had moved into the sound blanket, ruining the sound blanket, circuit board, and crank case. He replaced these parts and gave me a bill for $537.07. The service was awful in every way. Our unit worked great until Tom's Heating service caused these issues. After the fact, they blame us for all the problems saying that, "roughly 20% of all outdoor units that they service have some evidence of mice/rodent damage" and this is "common knowledge". Common knowledge to who?!? They are the "experts", and they could have shared this information with us one of the many times they were at our house. I now learned that other heating and air conditioning companies do share this information by providing pamphlets about how to winterize your air unit with moth balls, dryer sheets or rat spray; simple ways to avoid big and expensive problems. Tom's Heating didn't share, and made $537.07. read more

I had a simple problem. A leak in the small copper line from the condenser to "A" coil. Had Tom's come out to diagnose the problem. They did no diagnosis of the issue and just told wife that the unit "should be replaced". Also that it might cost $1500 in service time to find the leak. But they could refill it for "under $250". Since it was 90+ degrees outside my wife said yes to a refill - which promptly leaked out 2 days later. Bought a tester for $20, found the leak. Simple line repair and refill. Tom's Heating Service is no friend of the homeowner - run away. read more

Not impressed with Tom's Heating. They recommended a new unit and a solution to regulate the air and heat in our basement. Didn't work. We now have another company fixing Tom's Heating bad recommendation. read more

I asked for an A/C tune-up, and the tech came over and only added refrigerant (and didn't perform a tune-up). At the end of the day, I paid $180 for a pound of refrigerant to be added to the A/C unit. When I called to inquire about this, the manager I spoke to was neither pleasant nor helpful. I'll certainly be hiring elsewhere next time I need A/C service. read more

Not too sure why all of these other reviews are so negative but each encounter I've had with the staff and management at Toms has been great. They really care about their customers and are all around nice people. I recommend their services 100% read more

A great service from start to finish. Tom provided professional responses to all my inquires about purchasing the best carrier furnace that carrier offers to residential homes. I will continue to use them to perform my annual checks on my new equipment due to their knowledge of carrier systems. read more

The furnace installers did not recharge my A/C after they evacuated the system. When I called them back to finish the install they said my system could be leaking. They charged me 374.00 to finish the install I had already paid for and wanted more. Be careful with these people. I went to the owner and he did nothing he just said he would get back to me and never did. read more

I had Toms Heating install a new Carrier Performance 95 furnace. Pricing was the best of 4 Carrier Dealers in the area. The service was on time, install went smooth and cleanup was with out any issue. This is a highly reputable company with top notch service / sales. I will be sending others to them for future service/ install projects! read more