I am a 61 year old in relatively great health, although have back issues and a successful kidney…read moretransplant in 2018. I do not have high blood pressure or cholesterol. I filled out the 20 page documentation to be seen by the Physician Assistant - waited a few days and received a cold voicemail from the front desk stating that because of my health, the PA would not accept me as a new patient, although their website offered as this provider being the only one who was accepting patients over 5. If you need care, stay away from this clinic. I didn't realize providers who accepted new patients screened out those whom they took an oath to help.

Great physicians and support staff . 20 plus year patient. And they run on-time without me feeling…read morerushed.

When I turned 65 I was told that I could no longer use Navy Hospital Bremerton due to active duty…read morepersonnel requiring medical attention. I was told to seek a civilian doctor. After quite a bit of searching and a suggestion from a patient I decided to try Dr. Brad Frandsen. I am now 78 and Dr Frandsen has been my family doctor for 13 years. He listens to all my medical concerns and takes the appropriate action to correct my problem. This man is awesome and I trust him with all my medical needs.

Well she really doesn't care! Sent me a dismissal letter! Instead of being professional and…read morepersonally contacting me! Said my care was beyond their scope... That's a laugh I'm type 2 diabetic with the usual suspects. To have that lack of professionalism is truly astounding. That clinic has no insurance dept and blame games were played all along with a referral for me between her office and Rayus Radiology. It took ME to find out what had happened. And then more blame games. I have never ever seen a clinicians own staff member "Amy" be in charge of actual referrals. She was the nurse,!!! And I wasn't wrong about Melissa Harwood's attitude on my first and only visit. Don't bother with this clinic! And to add they fancy themselves somewhat concierge Drs by which you pay a yearly fee to join. This you would think the standard by which they conduct business and communicate with patients would be much higher. Bushleague to say the least!

I was a patient at Olympic Internal Medicine for approximately 12 years. During that time, I was…read moregenerally very happy with the care I received. Unfortunately, my experience over the last few years changed my opinion of the practice. A few years ago, the clinic switched to a membership model that required patients to pay approximately $300 per year just to remain a patient. That decision created a major issue with my Blue Cross Blue Shield insurance, which would no longer work with the clinic under that arrangement. As a result, I was forced to change my health insurance just so I could continue seeing my primary care physician after more than a decade as a patient. Even after paying the annual membership fee, I only saw my doctor once or twice a year for routine checkups. Paying hundreds of dollars every year simply for the privilege of remaining a patient never made sense to me. The final straw was how my billing was handled. The clinic stopped collecting my approximately $40 copay at the time of each visit and instead mailed me a bill afterward. I admit that I should have paid those bills when I received them. That's on me. However, according to the letter I received from the clinic, they had become frustrated that they had to call me to collect payment for these balances. From my perspective, it was confusing because these were small balances that could have easily been collected while I was standing at the front desk, as many medical offices routinely do. It seems like collecting the copay during the visit would have been easier and less expensive than mailing statements and making collection calls. I'm not sure why this became such a significant issue when it could have been avoided by simply collecting the payment at check-in or check-out. Instead of working with me to resolve the issue after 12 years as a loyal patient, the clinic chose to terminate our relationship. That was extremely disappointing. I have since learned that the practice was sold. Looking back, the move to a mandatory membership model felt like the practice became more focused on revenue than on maintaining long-term relationships with established patients. Whether or not that was the intention, that's certainly how it felt as someone who had been a loyal patient for over a decade. I hope other patients carefully consider whether paying an annual membership fee is worthwhile, especially if they only need routine preventive care. I also hope Washington continues to monitor concierge-style medical practices to ensure they remain transparent and patient-focused. After 12 years, I expected better communication, more flexibility, and a greater appreciation for patient loyalty.

I was a longtime patient at UW medical clinics and was sad to find no UW facilities in Kitsap…read moreCounty where we recently relocated. After a terrible experience at another facility I called UW for a reference and Doctor Gross was recommended. After a year as a patient they abruptly changed their policies. As explained in phone call I got 2 weeks before my blood work appointment. Now on top of copay out of pocket there is a yearly charge of $250 broken into monthly payments. And I was almost 3 months behind and would need to pay up to date to be seen. Never received paperwork, email etc. My insurance did not cover office visits as Dr Gross was out of network so I had to pay $200+ out of pocket.... Now add on $250. I can't afford it so asked for a reference, (just like I got from UW) the office called and said there are no primary care providers available in the area. I will go elsewhere as they obviously don't need me I needed them.

Dr. Swanson is the most personable Physician I have met to date. I think because of that, she is…read morevery busy. If you are able to get an appt. you will not be sorry. She, as well as her office staff have a way of making you feel welcome, and at ease. This is coming from a guy who has "white coat" hbp. Most visits, after addressing how I am doing, end up in a light BS session about what is going on in life for a bit. What more could you ask for?

This Doctor really takes time with you and charts a thoughtful plan of care. He's quite…read moreknowledgeable about Asthma and how to really treat it. I highly recommend Dr.Sy as I've been seeing him for over two years now and the level of Carrie consistently top notch. His staff is equally professional and caring.

Well, he'll make shit up if he doesn't know. So good luck with that! Dr. Sky has shown his true…read morecolors when he misread the oxygen levels in my family members chart.

Long story short, my mom needs a Endocrinologist, and the closest one to my side of the sound, that…read morewas also recommended to me, was Dr. Toni Terry at Harrison Health Partners in Bremerton. Wow, what a lovely person. She listened, she gave thoughtful feedback, she was funny, and my mom and I left feeling like my mom is in capable, compassionate, friendly, funny, caring hands. Basically, Dr. Terry deserves all sorts of positive adjectives.

ABSOLUTE NIGHTMARE…read more We moved to the area in December, and I was trying to schedule a 12 month for my baby. There was a long wait to get an appointment, and the staff wasn't the most professional or friendly. It was hard to even reach someone. I waited for my appointment, and ended up having to call in to reschedule. When I called to reschedule my upcoming appointment, the receptionist had 'no record' of my appointment. I guess they didn't successfully schedule it or mark it down. This was discouraging and disheartening, but we went ahead and rescheduled and I waited the long wait to the next appointment. When it was almost to my appointment day, the office called me to let me know that I could no longer be a patient there because I was a 'no call, no show.' Without speaking with me, they cancelled the long awaited appointment (at this point it had been almost three months just trying to get in to see Dr. Niran). I called in to try to clear up the misunderstanding. Explaining that I wasn't a no call, no show. Perhaps the office staff didn't see the originally scheduled appointment, but it was somehow successfully scheduled somewhere--and then when I didn't show up for the appointment (they said they didn't even have on their books), I was marked a no call no show? I'm not sure what happened on their end, but I am very responsible and communicative. Whenever I do need to reschedule, I call in advance. The receptionist just went on to lecture me about why the policy is important. I'm like "I agree, but I didn't not call and just not show up and you said I didn't even have an appointment. How could I even be absent for an appointment that, the last time I called in, you told me you didn't have scheduled. They are all over the place over there, and I was losing patience. They said in about a week they could get back with me about if I would be able to be seen as a patient. I told them there really must've been some sort of mistake. I did not earn the 'no call, no show' punishment. They called today saying that we would not be able to be seen because I 'missed an appointment.' There was no understanding or hearing me that it was a clerical error on their office's part and I got falsely accused and kicked out for their mistake. I'm just trying to take care of my daughter. I've already waited three months to see Dr. Niran Al-Agba. Now I guess I have to start from scratch. My child is now going to be due for her 15 month appointment. 've completely missed the milestone 12 month exam. I waited and waited for my Silverdale Pediatrics' appointment, nervous about her going without a check-up for months. Now I'll probably have to wait again to have her seen by another new Doctor elsewhere. They could've at least kicked us out right after the supposed no call no show, rather than making me wait a month just to tell me days before my long-awaited appointment. I waited all that time for nothing. So unfair. This is not right/unethical treatment of a patient who needs care and her mother who is responsible and communicative.

My family loves everyone at this office! The staff, nurses and doctors are so friendly and listen…read moreto my family's needs. 10/10 recommend! :)

Updating, while I had a wonderful first visit and follow up call, I could not get medications…read morerefilled and none of my voice mails or portal messages were responded to. I'm still having the same health issues and am once again having to look for another doctor. So disappointed- I felt completely ghosted by this office.

Dr Skedd is wonderful. She knows how to listen to her patients and address their needs with great…read moreexpertise.