I was hesitant to leave an honest review due to the unprofessional responses the owner is leaving,…read morehowever I've determined that my dogs safety and awareness is more important. When making an appointment I made it clear that I only wanted a bath, brush, de-shed, and nail trim. I wanted nothing cut or trimmed at all. The gentleman on the phone assured me that they wouldn't do anything but that (as I do the rest myself at home). When I picked up my dog the groomer I was told that I would have a $15 additional charge since my dog was "difficult to handle" (this had never been an issue at any of the groomers he has been to so I was shocked but none the less complied). She then informed me that she scratched my dogs nose with the brush. I wasn't worried about it at first because I figured it was an honest mistake, it didn't look noticeable at the time, and I appreciated her telling me upfront. I paid and went home. Once I got home his nose was bleeding and he kept licking his private. I took a closer look and saw that not only did they cut around his stomach, they cut the tip of his private and it was also red bleeding. I know that it is customary to do a hygienic clip during a groom but I specifically asked for nothing but the bath and NO CUT AT ALL. My poor dog is now having to wear a cone to prevent him from getting an infection where they cut his private. His nose is starting to heal thankfully but I'm still very concerned about his other injury. I'm disappointed and heart broken that my baby is suffering from something that never should have happened.

Barky Mountain - stellar business! Best haircut EVER for my (formerly shaggy) Old English Sheepdog…read more Tori is amazing and pulled off an adorable panda/teddy bear haircut... despite some matting- looks flawless. And she even added cute pigtails with bows. This business is busy (I'm glad- hope they remain around for a long time) so they book sometimes 2-3 months out, but don't let that deter you, just plan ahead or ask if they can place you on the waitlist. To their credit, they actually remember to call you when they have openings! (I was able to get in today instead of waiting for an appointment in March.) Thank you Tori and the entire staff!

I love bringing my dog Benny here. What's different is the prices are lower than the average…read moregrooming place and they have a daycare for the dogs so they get to play instead of being kenneled. The staff is so nice and always do a great job. I would recommend this place, never had any issues in the 4 years I've been bringing Benny here.

Hello took my dog last month and since the owners changed this place we t downhill the price went…read moreup 20 dollars and my dog started a rash cause they cut him so short and on his chest was a rash due to the heat of the machine . Well look for a different place to go from now on . Also the cut was uneven and forgot to trim the nails . Geez for 96 dollars that is unacceptable please take your time and listen to your customers.

Have been taking my cat here for a few years now and have yet to be disappointed. This is one of a…read morefew places in the metro area that grooms cats and with the great job they do, I couldn't be more happy. Appointments are easy to make and the drop off/pick up is a breeze. Elenore always comes back well groomed, bathed, clipped, and happy. She parades around the house showing herself off, which indicates she too enjoys the services. Aurora Pet Grooming has comparable prices and are always so nice to their customers. Thank you Aurora Pet Grooming for always taking such good care of my fur baby. You're purrfect!

First time client. Zy groomed our mini goldendoodle and we could not have been happier with her…read morework. We will definitely be returning.

I had my long haired dachshund groomed by Zac he was…read moreamazing ! She came home looking like a new dog Zac was so sweet and patient with her , he will be my groomer from now on ! 5 stars well deserved !!

Karina is the only groomer I trust to take care of my dog, Remy. I would recommend her over and…read moreover again. I always come home with a clean, happy dog and never have to worry, because I know she's receiving the best care possible. Thank you, Karina!

First visit, we went to try the self-service dog wash. We liked the set-up very much, with 4…read moreindividual rooms for privacy and dog-control. Shampoo (4 choices), conditioner, towels, aprons, and basic grooming tools are included. There is a blow dryer, also, but it's fairly low-powered. Note: No trimming or nail clipping is permitted. The price is reasonable ($17 per pet). Only true problem is that they don't allow customers to use their restroom. I had to leave to go to another business.

EP is both a store and dog grooming including a do it yourself wash. So this is 2 in 1 review…read more.. 1. The store part is great for dog treats and snacks. They carry items that aren't in big box stores like Petsmart or Petco. They also carry specialty dog and cat food, both wet and dry. When I want to try a new dog treat, I come here. 2. I've only tried the do it yourself dog wash once but unfortunately I won't return. My dogs hate baths so I need to be as quick and efficient as possible. While I appreciate having a gated room to use, it was an awkward set up, soap was a separate bottle and my dogs were freaking out from the noise of other dogs being groomed. Plus I paid almost $50 for both dogs, no thank you.

Friedly staff, amazing groomer. Our dog looked incredibly good!…read moreThe place was nice and clean, safe for dogs. Our goldendoodle got to play with the other dogs there which was perfect. This place deserves nothing less than 5 stars. We are happy customers :)

My Spanky and I have been to a few groomers, some of them good, some OK, and a couple of skin…read moreburners! But Sharon at Dog-E-Fresh is the very best. Caring, fast, and Spanky even likes it there! Just Look!

Sarah is professional and is great at her job/career! She is…read moreable to accomodate an appointment for my 40 pound Border Collie mix in several days! Prince came home looking great and his coat is so soft.

A business's character shows in how it handles criticism. Rather than addressing the problem, this…read morebusiness chose to remove my negative review. I took my 13-pound dog in for a walk-in nail trim, and the groomer caused my dog to bleed. The explanation given was that my dog "jerked," despite being secured on the grooming lead. With a dog this small, that should not have happened with proper handling. Making an animal bleed during a basic service is unacceptable. Removing honest feedback instead of taking accountability is even more troubling. I'm sharing this so other pet owners are aware, and I will continue to repost if it's taken down again.

Customer service 10/10 - they are so kind and caring! Clean, big facility too…read more Amazing initiation deal too. Can't recommend enough

Our dog Miles Jax LOVES city bark centennial, I only go into the office 1 day a week so we ALWAYS…read morebring him to city bark on those days. The staff always greets him by name and tell us such positive comments about him. We appreciate their patience because he LOVES to TALK to humans. Also the groomer did AMAZING when we got him his haircut there.