I truly can not express how good Bart is at what he does. Excellent service and exactly the parts I…read morewanted for my 4L60e rebuild. It doesn't get any better from a small business. This guy knows his stuff! If he doesn't know, he'll tell ya!

The man is an absolute Angel on earth! Ran over an unavoidable huge piece of flying plastic coming…read moreoff the hill today. The thing wrapped around my drive train. The car was making crazy thumping sounds. Ask Siri we're the nearest auto shop was, she directed me to Denny's! I explained my plight and this Angel without blinking went under my car to see what was up. He grabbed his sharpest utility knife and went to town cutting the wrapped plastic out of my car. He sent me in my way with a kind, "drive safely!" There are amazing people on this planet. Businesses like this are rare and if he treats a stranger like this, imagine what great care he will take with your transmission!

Dennis has been my transmission guy for years. We abuse TH400s and TH350s racing, in haul trucks…read moreand rock crawling. Dennis knows his stuff and always keep our junk rolling down the track,trail or road! I highly recommend because it's hard to find a transmission guy with as much experience as Dennis has!

Over the last 6 months I had 2 different transmission problems with my old 1998 Ford Explorer. I…read morewent to Dennis of Action Transmission Service both times where I got immediate estimates on the problems, parts were ordered and delivered the next day, and my SUV was in and out in a days time. I got great service at a reasonable price and would highly recommend them for repairs!!

Fixed turbo hose issue, intake manifold & related parts replaced, exhaust manifold tightened…read more Car ran better then had in three years Cost was reasonable & shop is totally reliable

Fantastic customer service! All star is my family's go to for car help as they are honest and just…read moregood people. Feels so nice to know they aren't going to try to take advantage of the fact I know nothing about cars. They always try to get me the lowest price and that is very appreciated. They go above and beyond! Would recommend!

My wife and I raised 5 kids(drivers) here in Nevada County. Our family had 3-5 cars on the road at…read morethe same time for many years. We went to Tom's after being referred by a friend in 2010. Never have taken any of our cars elsewhere since. Tom and his crew are always honest, fair, and knowledgeable as well as teaching us more about our vehicles and how better to keep them on the road. We are continually thankful to Tom and his team. Roland

These guys are superb at what they do, and just wonderful human beings to boot! If I could give…read morethem more stars I would. I had never before fully trusted anyplace to work on my car, and now Tom's is the only place my husband and I will go. In the years they have worked on our cars -- over a decade -- (and my job requires lots of driving, so I'm in there several times/year) they have demonstrated over and over again that they take pride in their great work, care about their customers, and take the time to make sure you are happy and understand what work is being done and why. They have gone out of their way to go above and beyond on dozens of occasions. Super duper hella highly recommend!!

Josh and his team are the standard for automotive repair, tires, alignments and FREE FLAT REPAIRS!…read more They do free alignment checks, free brake inspections, FREE FLAT REPAIRS AND MUCH MORE. Thank you Big Brand Tire of Grass Valley for being the 1 stop shop for all automotive care.

We have been very consistent customers of the Penn Valley location and have spent thousands of…read moredollars with Big Brand, on tires, car repairs and maintenance, etc. We moved up to the Grass Valley location as it was closer to us. We purchased two new tires for our Tundra for a bit over 1000 dollars. Only the two rear tires needed to be replaced at that time. Upon replacing the new tires, they did not tighten the screws on the hub caps. We lost the first one on the way home from getting the new tires. We reported it to Josh, the manager who said he'd look for replacements. We checked in several more times with him, only to be told he couldn't find anything. He never once reached out to us, we had to initiate all follow up calls and visits. Several months later we needed the other two tires replaced, so we again, went in person to the location to schedule that appt and again inquire about the replacements. We spoke to the assistant manager as Josh was too busy scrolling on his phone to get involved in the conversation. She went out, took photos of the missing hub and promised to look for replacements for us. I finally asked if they were not able to find them, perhaps we could get the price taken off the new tires. They said that was possible. I again inquired a couple of weeks later about if they had found the hub, the assistant manager said yes, but they'd just take 30 dollars off the price of our tires. I asked why they hadn't ordered them if they had indeed found them. She said it was just easier to give us the 30 dollars. No concern that the hub cap was completely missing and looked horrible. It was apparently our problem to solve. We had much discussion about it, and I was very frustrated about the lack of concern or customer service on this. Again, no communication was inititated by them, all by us, and then we were told they found them, but wouldn't order them. We could order them if we wanted. My last conversation with Bri, the assistant manager, was that it shouldn't be my responsibility to do their follow up work, and they should be ordering these to finish the job and fix their error. She stated she didn't have a credit card and only the manager, Josh could do that. He was at lunch and she'd check with him when he returned. This has been weeks ago and I 've never heard anything back. After this conversation with her, I looked at what she said was the replacements that we could order. They were NOT the correct ones! The replacements she told us to order were for 6 lug and ours is 5 lug. This is not difficult to tell, especially if you are in the field! I called Auburn Toyota, which supposedly Josh had done, and they immediately found them, and ordered them for us. Oh, and a second one fell off after all of this, so now we are missing two! They did not tighten any of the screws and this is not a tool that we have, it's a specialty tool to tire shops. I called the corporate office and asked to speak to a DM to try to work this out. My call went un returned. This entire situation has gone on for 9 months!!!! I feel I've been more than patient waiting on them to fix their error. To say the service here was horrible, is truly an understatement. ZERO attempt to fix this seemingly EASY fix and retain a very good customer who has spent thousands of dollars with this company. I will tell everyone I get the chance to talk about this with to go elsewhere. I called Big O tires, who just opened down the street, and they are CHEAPER for tires and installation than Big Brand! In the end I learned a valuable lesson not to use Big Brand, AND I will save money going elsewhere in the future. According to the reviews, my situation is not unique with this company. BEWARE of this location!!

the most amazing honest!!!!! always have my service done…read morewith utmost competence and never fails to be friendly and very communicative! i truly am so happy to send my child off with great safety to university.

This is my second visit and I really appreciate the service I have received. The staff is friendly…read more(as are the dogs behind the desk ) and I never feel upsold. This time in the course of checking my car they identified that I needed a nail removed from a tire--a service they don't perform--and they circled the nail, recommended another business and called ahead for me. Prices are fair and I like patronizing independent businesses in my neighborhood.

Rating: (5/5 Stars)…read more Highly satisfied with Automotive City! They perform fast, high-quality, master-level work with complete financial honesty and mathematical transparency. Honest Labor: Each job was billed strictly by precise, standard guide hours without padded time. They even proactively gave me an overlapping labor discount on related work. True OEM and Aftermarket Pricing: Sourced high-quality parts, Napa and Genuine Toyota factory parts and passed them through at true dealer MSRP without arbitrary shop markups. Massive Value: Their automated matrix contract discount saved me over a thousand dollars! Spencer and his automotive technicians are hands-down among the finest in the industry. The outstanding level of patient and considerate customer service provided by Spencer and his staff, combined with mechanic expertise of their ASE Master Certified Technicians is simply elite. Automotive City, Inc. is friendly, efficient, fair, and honest, with down-to-the-penny competitive invoicing. This is not super common in this industry. A real community gem in Nevada County! Highest recommendation!

Neighborhood shop did quick repair on our '16 Odyssey. Even pointed out some tire issues and…read moregeneral service reminders without trying to hard sell any other services. Appreciate honest local businesses like this and would highly recommend.

Not recommended... we went there just over a year ago and every part they put on failed right after…read morethe year mark .... $1500 down the drain . Took it to another place and they showed us the crappy parts used and did all the work again for $600 less !!! Do better Gold Country

Tried to take our RV to get smogged here...made an appointment 2 weeks ago, sat for an hour and a…read morehalf because they told me the wrong time, then come to find out they can't do it because, "we're registered in the bay area"! We went elsewhere nearby and they did it and told us, that guy just didn't want to do it! We took off work, wasted gas to drive the motorhome 20 miles, just for the jerk to turn us down!! Too bad you can't send this through with ZERO stars!! Oh BTW parking lot not made for motorhomes!