I took in a watch to get a new pin for the band. Was told they couldn't just sell me the pin. I had…read moreto leave it for a jeweler to install. I have changed pins dozens of times. It's a 20 second job. Left the watch. Got a claim check,admittedly didn't look at it. Picked up the watch today and was charged $12.84 for the work. Basically a 20 cent pin and 20 second job. Unbelievable price gouging. I hope they pay their jewelers an hourly rate commensurate with what they charge for their work.

I inherited my father's watch about 20 years ago, and it had been sitting since 1980…read more It is a Bulova Accutron with a solid 14k gold case, made in 1970. The crystal was scratched up pretty good as Dad was a carpenter and wore this every day. Showed minor wear, and had not run in years. I had considered just scrapping it, but was advised by Kaitlin to just have it looked at. I left the watch with them and was amazed that I had an estimate in days! The cost was MUCH less than what I had found on the internet from other repair places and did not include the new band! I couldn't be more pleased with this "new" watch! THANK YOU Kaitlin and Doland Jewelers! Craig Hill

Great service with knowledgeable staff. In store repair work done in a timely manner at a fair…read moreprice.

I had an adjustable ring that I loved, but I can't stand the feeling of adjustable rings. Shamrock…read morejewelers set it to one size and I've been happily wearing it every day since! They were very quick, friendly, inexpensive, and did quality work.

Courtney was very helpful, helped my son stay on budget while shopping for an engagement ring. And…read morehe got exactly what he was looking for. Much better experience than the mall jewelry stores. Plus zero % financing.

From the owner: Bridal Silver Fashion Jewelry…read moreKameleon JewelPops Men's and Women's Watches In-House Jewelry Repair and Appraisals

My husband & I came here to get new wedding set & very helpful.Nxt day decided go bk pick set I…read moreliked the woman from night before wasn't there.So tried to remember set I liked.The guy was trying to help.I couldn't find set I liked.But got different.Then after bought it wasn't what I liked.So was going bk get new set & sell other set.Lady was there now & she knew exactly what Iiked.She agreed to exchange sets & id just pay for difference n price.Found out later policy was no returns or exchanges.But learned lady was store manager.Never had any issues.

I needed to order a new engagement ring because the one that I have now lost two diamonds. When I…read moretold the staff here that it's been happening every month, they said they'll order a new one for me; they said they will call me when it gets in. Well that was in November 2014. I came back in February to see why they haven't called me, because it was only supposed to take three months. Their excuse was that they were renovating so it has been delayed. I told them that it would have been reasonable to call me about the delay and I didn't understand what the renovation has to do with the order. They said it'll take about a few weeks. A MONTH LATER, I went back to the store and they apparently put in the wrong sku number. Their excuse this time was that my ring had two different sku numbers so they put in the "right" one this time and that it'll take four weeks. Guess what? It's mid-April now and still nothing. I am rather disappointed at this location because of the unprofessional staff at this location who doesn't care about their customers when their other locations are rather pleasant and easy-going. I am not saying that Kay jewelers is bad, just this location. So if you need to buy, resize, or whatever it is that you want from Kay Jewelers, STAY AWAY FROM THIS LOCATION. They do not care about me so I would assume that they won't care for you either.

Service was excellent! I stopped by to replace a battery in an old watch I had gotten years ago…read morefrom a different jeweler. We were helped by Dave. We dropped it off and browsed the mall. Within ten minutes it was fixed and ready to go, free of charge.

Sent band in to get resized since it was too small for my husbands finger. Took almost a full month…read moreto get back and was smaller then it originally was. And when asked about it, it became our fault because they put into their system wrong. Everyone that works there is rude and will not recommend going here to anyone .