Took my baby there for a groom they shaved her neck down to the skin! When I ask to speak to the…read moregroomer she said well sometimes the blade used for one area was too short for another didn't make sense! Caused my sweet gal to scratch her neural I had to put meds on it and wrap it up so she couldn't scratch it anymore until her hair grew back' STAY

Came here right after work to grab a pup-cake for my dog for his birthday. Even though it was…read moreduring 5 o'clock traffic, I was pleasantly surprised to find it not busy. Everything was fully stocked and easy to find. Even though I didn't need any help, I did see a lot of employees helping other customers out. The cashiers were quick and proficient checking you out. Loved that there was a lot of parking.

I brought my son in for a grooming session today after attempting to cut his hair at home with…read moredisappointing results. As we had upcoming travel plans, I urgently needed his hair fixed. The staff accommodated me quickly, and Torie did an amazing job correcting the haircut. She was truly fantastic.

I would think 3 times before I ever took my pet here for grooming. They will mistreat your pet and…read moreso called female manager of grooming is the main problem and that quack ought to be fired because she represents the worst in petcare. My dog looked like a goat when she came out of that place and the excuse from them was that my pet didn't want them to trim her! Anywhere else I took her had no problem but that PetSmart Groomery is a joke!! To top it off she handed me a bill for $65 for itSo the next day I spoke to the store manager who refunded my money and offered me free treats to make up for the way me and my pet were treated. He said he would take care of the grooming manager too and I hope he fired her stupid azz.

Quite the Contrary; - I thought the Customer Service was pretty good. Staff were friendly and…read morehelpful towards me. Staff are very knowledgeable and overall helpful and kind. Large parking lot with plenty of easy in and out Parking; They are conveniently located nearby Ikea; I just needed to pop in for a "Replacement" Beta Fish and some Beta Fish food.

Terrible customer service was trying to buy a leopard gecko but I'll just take myself to Petco....read more

Fourteen years and now in a house? Yes, time for an update…read more Four cats and a 70 pound dog go through a lot of food. Most of the time, we're buying it from Chewy who do a great job. Sometimes, they're spendier and so I am buying stuff from PetSmart. This one is closest to home and it's a good store. Organized, prices are clearly marked and there's almost always plenty of the specific food that my fur babies like. There's also usually a deal. The store is clean and bright. The staff here are kind and helpful. And you can bring your dog with you to shop. Not that I would - Phoebe is a handful outside the house! Join the rewards program and earn credits you can use on future purchases. [Review 182 of 2025 - 4089 in North Carolina - 23746 overall]

I spoke with Chelsea, and unfortunately the interaction was very unfriendly. I arrived just before…read more7:00 p.m. while the doors were still open and there were several customers still shopping inside. Before I could even walk past the register, I was told they were closed. I politely asked if I could quickly grab a bag of cat food while the other customers finished shopping and checked out, but Chelsea abruptly responded, "We're closed." I wasn't aware the store closed at 7:00 p.m., and since I had arrived before 7:00 while the store was still open and serving other customers, I was surprised that I wasn't allowed to purchase my single item. I would've been understanding if it was 7:00 or later, but it was not. It takes 30 seconds to grab cat food.

Asked for a medium length grooming and was shocked to see my dog shaved in the beginning of winter…read more Terrible job definitely will not use this place again

We just moved from Arizona this summer and I needed to find a new groomer for my dog. We used…read morePetsmart previously and had a great experience. I was sad to leave our previous groomer, but after coming here just ONE time, I was so excited. Kayla groomed our dog and she has never looked better. We used to take our dog once every three months, but because of how phenomenal Kayla and this location was, we started bringing her in more frequently. Kayla very clearly LOVES what she does and this location has the sweetest staff here.

Great people and so knowledgeable! You can tell they really care about what they do! Amazing…read moreservice!!

Patrick has a great shop and provides excellent customer service. His offerings for your pets are…read morewide enough to fit into any lifestyle. Highly recommend this shop.

Looking for snakes ? Try this place !…read more The shop attendants were all extremely helpful and spent several hours letting us hold different snakes until we found the right one, taking the time to explain the differences and care routines. There's also a great variety of stuff eccentricities to look at.

I want to start by saying the owner/ employees are all super nice and willing to find you what you…read moreare looking for /need. We went in on a Sunday and I have to say I'm used to animals and pet stores having worked at Petsmart for a year. If you have asthma please be careful because the smell is a bit strong/guffy. I liked the variety of items from live plants, tanks, bio actives, feeders, supplies, etc. so that was awesome. I was less impressed with the chaotic nature of the shop. Lots of animals everywhere, not sure which were store sold versus part of the rescue and rehab portion of the store. (Love that they do rescue) Not sure if they just don't have a back room to keep supplies but a lot of store use items were on the sales floor so it just seemed a bit chaotic and disorganized unfortunately especially with a lot of empty used tanks randomly stacked in some areas. The other really big down side for me was their prices. A rescue crested gecko was about $190 I believe and there were others cresties that lechies, or larger lizards but they seemed high. The other high price was dubia roaches, which were .50c each at $10 only getting me a 20 count for mediums (1inch ish). I support small stores like this but was bit of a disappointment.

Tiffany's is the best and they always make Tyson so cute…read more Make sure to book with them, easy to schedule and everyone is super nice.

did a terrible job on my dog the grooming was so bad…read more I'll never go there again And the owner, Joe was very rude

I have used various camp Bow Wow locations, but this location has become my primary whenever I have…read moreto board my pups locally as this facility accepts dogs under 10# (not all locations accept under 10#). The process is typical for Camp Bow Wow of requiring new-camper interview prior to board/day camp. The interview process requires the pawrent to stay at the facility approx. 30 minutes while your pups' temperament/socialization skills are evaluated. If given the green light, pup is required to stay for a few hours of play. Staff is very helpful and caring towards the pups. They are also very efficient with the check-in/out processes. The facility seems clean and well -organized. There is an adjacent parking lot. Reservations and sharing records is now very easy via the Camp Bow Wow app, which also allows you to view your pups while they are in the playrooms and establish reservations with any of the camp Bow Wow locations. This location is quite a drive for me, but I have yet to find any other place who I trust to care for my precious pups when I have to be away for several days!

Absolute Failure of Care: Unauthorized Injury and Mismanaged Play…read moreI am writing this review as a serious warning to other dog owners. My experience with Camp Bow Wow Matthews was unacceptable, resulting in injury to my 10-month-old puppy and a complete failure of service on a follow-up visit. Incident 1: Unauthorized Procedure Resulting in Injury On his first visit, my 10-month-old puppy was subjected to an unauthorized nail trim that I did not request or approve. When I picked him up, his toenails had been cut down below the quick on multiple toes and were bleeding profusely. This indicates a severe lack of care and training, compounded by performing a painful procedure without owner consent. I complained to the staff immediately about the pain and distress this caused my puppy. Incident 2: Mismanagement of Play and Unapproved Confinement Despite the initial injury, I gave them the benefit of the doubt and brought him back. I picked him up to find he had been isolated and crated for the final three hours of the day. The staff claimed this was because he was "targeting a puppy." I reviewed the video footage they provided and confirmed that the behavior they labeled as "targeting" was clearly rough, energetic play--not aggression. For a professional daycare facility, misinterpreting normal puppy play and confining him for three hours instead of actively managing the group or separating him into a smaller, supervised area shows a complete lack of necessary skill and accountability. The combination of causing a preventable, unauthorized injury and then failing to provide the core service (socialization and supervised play) demonstrates a serious lack of professional care and judgment. I requested a full refund for both failed services. I strongly advise other pet owners to find a different facility that prioritizes the safety, accurate behavior assessment, and well-being of your dog.

Brittney is so good and patient with both of my Doodle boys. One is very anxious about grooming,…read moreand the other gets antsy. They always look and smell great after a visit with Brittney. Before Brittney, my more anxious buddy would skip a couple of meals after grooming. With Brittney, he seems less afraid and is fully able to go on about his normal routine immediately after. Such a relief to have found someone who puts my curly guy at ease! I posted before and after pix below in case it helps.

My Doodle looked great, and the groomer was patient and allowed my puppy to settle in with her…read morebefore taking him back. I appreciate that because he is a nervous little guy.