My internet connection went down. One call to DC Access and Katy (extremely competent…read morereceptionist) got me sorted in no time. She had Tony & Darnell at my apartment pronto. Between them they solved the problem (a worn out, ancient, cable, along with a vintage router). Both replaced quickly. DC Access a God send to our community - very affordable and no waiting days for an in-home visit, then staying put at home for half a day waiting for someone to turn up. Thank you DC Access. Maggie Hall, Capitol Hill.

In an era of rising prices, shrinking service, and companies replacing people with automation, DC…read moreAccess is a total unicorn. They're local and deeply committed to exceptional customer care. I've paid the same low price for almost a decade, and on the rare occasions I've called for tech support, a helpful human answered immediately and resolved my issue. One experience in particular prompted this review: my router went out on a Saturday night, and I fully expected to wait until Monday for help. Instead, I reached someone around midnight who helped troubleshoot the issue. Even more remarkable, a skilled and kind technician--who had originally installed my internet years earlier--came first thing Sunday morning to replace the router. This level of service is truly unheard of. DC Access sets the standard for excellence!

They easily rank first as the worst provider I've had in the 30 or so years of Internet. My…read moreapartment building of 50+ units uses NetBlazr. We've had a building-wide outage since Thursday morning. It is now Tuesday morning (that is, five days later). They only now sent a technician, despite hundreds of calls from residents and property management. A noxious combination of apathy and incompetence.

NetBlazr is dead and was bought by Gigstreem in 2022 and are actively running it into the ground…read more Since their purchase my internet speed plummeted and I would regularly have the internet drop out. About a month ago my internet stopped working and stayed that way for a week straight. I called daily and was given the run around that it is a "server issue and will be fixed soon" but they could never tell me exactly when. I eventually talked to a technician who told me Gigstreem is actively trying to lose NetBlazr customers who were grandfathered into a lower price. That and they just don't care enough to pay for technicians to fix issues so anything that goes wrong takes weeks to fix. After a week of back and forth and no internet I cancelled my service and signed up with another company. The outage started at the start of July and I had paid for a full month of internet so I demanded a refund as the internet didn't work at all after I paid. I was told I would receive one but it never came. I called a dozen times over three weeks and was told "the finance team is working on it". Eventually I gave up and had to file a charge back with my credit card company. This internet provider is completely broken and doesn't care about you in any way. I hate to say it but even comcast is better and I really hate them. Stay far far away from this company.

My experience with Believe Wireless was jaw-droppingly terrible. I inherited the service from my…read morelandlord when she moved out of the house and I moved in; she kindly paid the service through the end of the month so neither of us would have to experience an outage due to a mid-month move. I immediately called to confirm that 1) the service was paid through the end of the month and 2) I would be interested in continuing the service thereafter, if it was to my liking. Before requesting a contract be forwarded via email, the woman I spoke with on the phone confirmed when asked that the agreement was month to month. A day later, I hadn't received the promised contract, but I had already begun to experience significant connection problems. I called technical support, and ended up speaking with a Paul, who turns out to be Believe's owner. Everything seemed fine to this point - we couldn't resolve the issue over the phone, and so he suggested sending out a technician the next day. I hadn't signed a contract (having not received one, as promised), so I presumed this to be still covered under my landlord's account, which, again, had been paid confimed by them as paid through the end of the month. Today the technician showed up. He was exceedingly nice, and identified the problem. He brought the contracts with him. As I looked over them, I noticed that they indicated a 12 month agreement - at odds with the information I had been provided prior. I pointed this out, and he inquired about it. After a time, he finally asked me to take his phone so I could speak with Believe's representative myself. The woman I spoke to, the same one I had spoken to prior, acknowledged that she had told me it was month to month, but because I requested service it had to either be a year commitment, or I would have to pay a $50 fee because the problem was with my router, not their equipment. Having been promised a month to month agreement, and having heard absolutely nothing of a potential fee for service (already completed) to this point, I protested, and was told after she checked back several times (later, I found out, with the owner) that I would either have to accept their terms, despite their having supplied me completely incorrect/incomplete information, or cancel the service. Since I needed to avoid service interruption, I told her that I would utilize the service up through the point it was paid and then discontinue it. She agreed. A few moments after we spoke, she called back to say that, she was sorry, but she had *again* told me the wrong thing - they now insisted upon taking the equipment back immediately! I pointed out, again, that the service had been paid for, and after encountering further obstinance on the part of the woman, asked to speak to the owner, since she was obviously not making the decisions. She checked back, and he initially refused to speak to me. When I again insisted, Paul came on and very rudely spoke over me, stating that the technician was taking back the equipment now, and that if I didn't like it I could "sue" him. Very professional! I should point out that the tech was hugely apologetic all along. He performed flawlessly, was an incredibly nice guy, and just doing his job, which I don't blame him for. He stated repeatedly, though he did not need to, that he was embarrassed at the treatment I was getting, and in agreement with me that the interaction was outrageous. Anyways, after all this I feel especially lucky not to have been roped into a service agreement with a company capable of such spectacular rudeness and incompetence.

Very friendly and prompt technical and sales service. It's a great alternative Internet service…read more(based on line of sight (radio) wireless broadband) to cable or DSL. The reliability and speed so far (2 weeks) seems to be on par with cable or DSL. However, the connection seems to time out more often. This might be due to radio frequency interference. Overall, I am very happy with the service. Not having to deal with incompetent and rude tech and sales supports from big cable or phone companies is definitely a bonus.

Crap company with extremely ineffective practices. They have a different department for every…read morelittle thing resulting in lack of information and extreme wait times for the customer. Was lied to several times and still don't have service. Screw this company and avoid them at all costs.

I switched from Xfinity internet service last week, it was getting too expensive. Great speed for…read morestreaming on our living room tv, never had a dsl connection before. The service person wore a mask and was helpful when questioned about the new WiFi.

I had a great experience with Todd. He was very professional, super nice, and easily took care of…read moremy Networking issues. I had him do three Ethernet runs through my home and it was finished exactly how I wanted it. I'd definitely use him again for any IT services.

I have tried to schedule an appointment via Thumbtack 3 times to address an urgent network set up…read moreat my store - I got 3 appointment confirmation and all were no show ! On Saturday I sent few requests via Yelp and Nova ITS (Todd) responded right away ! He came first thing in the morning on Monday and set up the network on the spot - I highly recommend NOVA ITS I wish more people will focus on excellent service so important to recognize service excellency from time to time.

Constantly every 4 months drops out and they go "oh not sure what happened but will let you know"…read morehow can yall be in business with something so unreliable

Crap. I wanted to rid myself of Comcast and I did. That said the service is no different and I…read morethink even more issues with connections be. Comcast. Like Metallica says "You know it's sad but true" Comcast has another offer to come back for 80/month but I don't even want phone or TV...it is tempting.

Came in about 2 months ago and I have to say it was easy to switch my phone carriers and I got a…read morefree phone. The phone was much nicer than my other. The employees were very friendly and helpful.

Switched over a year ago from another carrier and have had nothing but a positive experience with…read moreTalkie. They are prompt, courteous, affordable, reliable and almost zero interuptions (when there are interruptions, its crazy brief). Most recently, I planted a tree and cut the service wire----after stopping into the office to confess, they had it fixed before I got home (within the hour) and at no charge which I expected to pay for. They suggested I do a review and they have earned every ounce of praise!!!

Great experience so far. They coordinated everything in advance, gave me an actual time for my…read moreinstallation (unlike cable companies), showed up on time and were great. They had to run a line through my yard but I can barely tell they were there. My previous service would randomly just stop. And the equipment was ancient. My service now is actually cheaper and much faster. If you work from home (or are trapped at home during CoronaVirus) you should check them out.