AutoStream in Hampden (the former Brentwood) is the place that takes regular care of my car…read more They're always excellent. The staff are friendly and professional. After the inspect my car, they send a list of everything they checked with recommendations, and then I talk over the recommendations with one of the technicians. In my experience, they have always been fair and honest. They take great care of my car. I love that I live within walking distance, but they always have a shuttle service if you need a lift to or from the shop.

I ultimately gave this place two stars out of five, and I genuinely debated giving only one. The…read moreonly reason it isn't one star is because the staff are at least very friendly and welcoming. At first, I felt relieved to find a location close to where my elderly mother lives, and I hoped it might be a trustworthy option since other residents in her retirement community go there. I could immediately see why people feel comfortable: the friendliness is noticeable right away. Unfortunately, it didn't take long for me to start feeling uneasy... During routine visits for my mother's car, I noticed significant upselling and costs that seemed far higher than expected. For example, she paid around $120 for a cabin filter replacement that I later learned is often closer to $30 for her type of vehicle. That was the moment I realized I no longer felt comfortable trusting their recommendations, and I decided I would not bring her car back. I briefly considered giving them another chance with my own car, hoping the earlier experience had been a one-off. When I called about a simple headlight replacement (after already researching the exact part and repair) I was told they had to see the vehicle in person and was quoted an extremely wide range of $80 to nearly $500. I chose to go elsewhere and had the same repair completed for $40. I also found the volume of follow-up emails and maintenance reminders excessive and pressure-filled rather than helpful. Trust matters when it comes to car care--especially for older customers. Based on my experiences, I do not recommend this location and would encourage others to proceed with caution.

It is difficult to find an auto center that does good reliable honest work . Top Tech is a place…read moreyou can trust. The work is great. I have referred many people and they have had the same experience. 5 stars!

This seems to be a neighborhood repair shop with good reviews. Regarding the sale of inspected used…read morecars: BUYER BEWARE. You may be disappointed if you don't look close and your concerns are minimized with verbal assurance and promises.

Jamal and team are professional, honest and do incredible work for a fair price. They have always…read morebeen accommodate our needs and it eliminates a lot of stress to have a reliable local service.

Just moved to MD from out of state, and the inspection to tag/register my vehicle here found that a…read morefew repairs were needed. Keswick Auto was recommended to me. Jamal was patient and thorough explaining the necessary repairs and the inspection process requirements. The work was done very quickly for fair price. I highly recommend this business. I'll definitely go back for future vehicle maintenance

Hollenshade's, what happened? I've been a solid customer for 20+ years, I take good care of my…read morecars, and I've always trusted your shop to do honest work. Like everybody, I waited patiently in your thimble-sized office, navigated your comically undersized lot, and quietly appreciated the humor of your staff through the years. Thank you for that. So why today was I met by two new faces at the service desk with such a strikingly different attitude? I was surprised to hear oil changes require advance appointments, and you now prefer online. I mean, sure, I can do that. But when did that change? And why was a technician I've never seen before so condescending about it? He was downright hostile. Then the other guy chimed in and accused me of interrupting him. Honestly, gentlemen, I asked myself, "Is it worth it to schedule an appointment with you, if I know it's going to be you calling me to tell me any additional work that may need to be done? Do I trust the two of you?" The answer in that split-second moment was no. The arrogance, sarcasm, and belittling behavior by this pair made me realize I wouldn't trust these two to be the communicators of my mechanic shop. When I asked where the two old guys went, Kyle said with a smirk, "They went where all old guys go." Um, did they die? No, they retired, thankfully. Old guys from the desk, you are missed by your customers! Maybe it's the same great mechanics working behind closed bay doors at Hollenshade's, I don't know. Two guys I've never seen before told me things about how the business works that I've never heard before and treated me in a way no one at Hollenshades ever treated me before. Which leads me to the conclusion that this is not the same Hollenshade's I've trusted for over 20 years. I'm genuinely disappointed that I need to find a new mechanic. I honestly don't know what's happening at Hollenshade's anymore.

Hollenshades is an honest auto service. I recommend them highly. They only fix what needs to be…read morefixed.

I stopped in here because I needed to get a whole patched in my tire. The young gentleman came and…read moresaw that there was a nail in my tire and he plugged it up. I think I was there for about 10 minutes. In and out. I would definitely recommend. It was $29. I think that it's a fair price, but I don't know how much of these usually cost. Sounds about right though. Great customer service.

I took my car there to get inspected,The owner said it needed repairs. I thought the price for the…read morerepairs was high,but I needed it inspected to get my tags.So I had them do the repairs.Turns out he didnt do what he charged me for. I had another Mechanic look over my car and he said I got beat.If you need repairs go somewhere else.

Went here for an oil change. Made no appointment and they took me in after 5 minutes of being…read morethere. Took about 30 minutes and was 68 bucks. Worth it to me !

I have discovered a reliable and trustworthy auto shop for my car! Yesterday was my first visit for…read morea minor service, and I am already convinced that this will be my regular mechanic. The service was friendly and the prices were fair. It's a shame I've been in Baltimore for 3 years and only stumbled upon this hidden gem now. The city definitely needs more shops like this one.

Outstanding service to replace cooler line in my Audi Q5 after a breakdown requiring a tow. Brett…read morethe mechanic has outstanding skills and Manager DJ spot on with customer service. Affordable. I'll be back!

Please avoid this place at all costs. They take advantage of the consumer and over charge. I was…read morecharged $80 in miscellaneous labor fees to mount one tire & rim, and they refused to provide me a breakdown for that cost of labor. They also said it would only be $60 if I paid in cash which I did not have cash, so they are not trustworthy. It also took over 2 hours for them to mount the tire.

On a sweltering afternoon I found myself in need of an oil change - but every chain joint on N…read moreHoward was booked up. The fine mechanic at this establishment had my car's oil changed in twenty minutes at a comparable price and I was on my way.

Do not take your vehicle here for repairs or inspections. The place is a dump, and Jonathan…read moreLindsey, the mechanic, is either incompetent or dishonest, possibly both. We just took our car there for inspection, and without calling or asking, he pealed off our city parking sticker to "pass the windshield." The sticker was in the lower left-hand corner just like it was supposed to be. When I took back the car, he said he took it off so he could pass it. Thing is, I looked at some of the cars sitting in the parking lot, and their parking stickers were in the same place. Also, he didn't bother to mention the sticker when my wife picked up the car. My dad always said, messy shop, messy work. And that's certainly the case for this place. It's a dump. Avoid at all costs.