Ricci really takes the time to listen and understand what you want then and your long term hair…read moregoals are. Best hair experience I've ever had and I did a pretty dramatic hair change. I've been wanting to do this for a while but I wanted to find the right person. My friend recommended me and I'm over the moon. Will probably be changing the peek a boo color and take a turn around the rainbow. Ricci built the plan around that as my future plans

I've been coming to them for years. I will not let anyone else touch my hair. Lol Absolutely Great…read moreStaff.

Hands down the best experience!…read more For year and years I have always gone to places like Cindy's nails, ViVi's nails and Kiss nails and I always thought I was getting okay service until I came to a place like Colors by Kim. Kathy did my nails and they turned out BETTER than the picture I had shown her. She was so detailed, neat, and talented. All of her tools were clean, she was organized, funny, and professional! Kelly did my eyebrows - it was painless! She kept me educated about which wax would be best for me and told me about the benefits of using a soy based wax. I got a little gift bag for being a first time customer, they set up my reoccurring appointments and even registered my number in their system so that I get a text when my appointment is coming up. Overall I was super impressed by all the girls working here and cant wait to come back!

I tried multiple times to reach out to the owner (3 times minimum) through the reception to follow…read moreup a horrible experience I had while receiving a service. I initially before scheduling my appointment asked the receptionist over the phone whether or not extractions would be included with my facial service. I've came here multiple times and gotten a facial by the previous Beautician. ( I have no idea what services she was giving me) My skin has "more acne than the average face" when I walked in she already had everything laid out did not give me a consultation and even look at my skin. I was blown away . She already preplanned our appointment without seeing my skin or asking me what my goals were. Since I was let known the extractions were included and I can't tell time while laying on a bed it started to get I started to feel like we were getting closer to the end of the appointment where the extractions begin - I asked her "are we doing extractions today?" We did them for maybe five minutes- My face needs x3 the amount of time I figured she could assume that by looking at me and possibly prioritize it. When I mentioned this to her - as a disclaimer I was extremely calm using a soft tone no aggression, I asked her when we were going to do them since the receptionist let me know they were included. What the receptionist didn't tell me is that the extractions are included for apparently "more-normal" skin. I explained this to her how I was confused over the phone by the receptionist. The beautician started to shake and hyperventilate for the rest of the appointment. Again I did not speak to her in any way to get this reaction. I have PTSD myself and would never put someone else in an uncomfortable position on purpose. She began to make me extremely uncomfortable because of her behavior to the point where I asked her to just remove the product off my face so I could leave EARLY since she was making it seem like it was MY fault the receptionist misunderstood me she "I am also a receptionist I will get in trouble for this, The receptionists aren't trained properly on facial services" NONE OF THESE ARE MY ISSUE - First of all I came here after experiencing a traumatic life changing event and my boyfriend thought it would be nice for me to plan a facial knowing how much I like them. This is the last thing I wanted to happen during my service. Obviously there was a huge miscommunication but at the cost of a customer and maybe others in the future too. I told her "I wouldn't tell anyone because I felt bad" I left without speaking to anyone and the situation continued to bother me. I tried to call and reach back out to the owner- At first I was told she was on vacation ( I thought okay that's normal for July fine) the receptionist, then tried to intercept my call and call me the day before they said she would be back from vacation, I immediately noticed this and told them I didn't feel comfortable speaking with them and I'd call the owner myself. The owner then never called me and I called two more times to leave my number to be contacted. Now i'm not the smartest person alive but didn't the facialist say she worked at the receptionist desk too???? you can do 1+1 right? So this is my complaint I guess, I have your business more than enough chances to fix this. Get better receptionist girls who won't ruin your good business you already have. I remember speaking to someone named Faith who "took my phone number." Unfortunately I loved the services and salon enough to drive 30+ minutes. NEVER AGAIN. This miscommunication could've easily been figured out with me, now I'm not interested you can reply back to this but my entire message and feeling is here I don't have anything else to add or say to you.

I tried to set up an appointment as I heard such wonderful things about the salon. I called today…read moreand was met with such impatience and rudeness that I am choosing to take my business elsewhere. I had also tried over the summer for an appointment and was greeted the same way and thought it was a fluke but apparently it's not. I won't give business to rude people.

Angelina just had her done she looks amazing thank you to Kristin @ jade salon after 25 yrs girl…read moreyou still have it xoxox This place is a must try, you will be coming back like us!!!

I've always bought my wife gift cards for this salon for years, it was her favorite salon. I…read morepurchased a new gift card recently for her so she can get her normal massage, manicure or whatever. After booking a massage from the business website she is told the night before her appointment that she cannot use the gift card because the new massage therapist doesn't work directly for the salon! What exactly is the point of me buying a gift card then being told by the business that the cards cannot be used for services that you have always used them for? Horrible customer service, this is not on the employee, it's 100% on the ownership. If you're a business and change your rules on something as big as gift card usage, you should let customers know at purchase, if you don't, you should remedy the situation, not tell the customer there is nothing that can be done. Straight up horrible customer service. Will be taking our business elsewhere from now on.

Went here yesterday for the first time ever. I went with my mom and we got side-by-side hot stone…read moremassages in the spa. The staff was very nice, and the spa area was beautiful. The first thing they did when we got to the spa area is ask what we wanted to drink...ride wine for me, please! It was actually a decent wine, too. The dressing area was comfortable and nice, and you got your own locker to put your clothes and belongings in to - and not grade-school metal lockers, either. They were very nice dark wood lockers. The masseuse was very nice and professional and did a very nice job. My mom and I both walked out of there feeling like butter. This place doesn't look like much from the outside, but the inside is clean and trendy. Because the place is a spa, too, expect prices to be a little higher than in a regular salon.

I've been here a few times. I started with a Groupon and loved my stylist. She is no longer there…read morebut I met a new stylist Deanna. She was fabulous. I was changing my long straight center part for bangs and a little chunkier /shag on top. I loved that Deanna seemed to really take her time, and was very careful and concentrated. She was friendly but seemed more concerned with what she was doing than chatting which I appreciated. I'm not the type to be really chatty anyways so it was relaxing not to have to force conversation. Since it was a new style for me, I wasn't sure what I thought of it as she worked through it. At the end, she didn't hesitate to get a second opinion from the other stylists and they all worked together to make sure I was happy. To be honest, I wasn't thrilled when I left, but I have gotten SO MANY COMPLIMENTS on my hair over the past few days. My husband liked it too so that meant a lot to me. As I've gotten used to the style, I've come to appreciate the job she did and how it seems to look good no matter what I do with it. Kudos and thanks to Deanna!

Thank you so much Mary for the awesome color!! I would strongly recommend this salon.read more

I have had many wonderful experiences at DBB! The atmosphere is so welcoming! It is beautiful,…read moreclean, and the staff is very professional! Camille (the owner). makes me feel so special, and spends the time to educate me on the procedures, and products that will give me the best results! I always leave there glowing! I highly recommend Downtown Beauty Bar!

My wife and I BOTH love DBB. I'll start with my review of…read moremy 90 minute massage : My masseuse Darren is an experienced master of deep tissue massage with strength that is unmatched by any previous massage I've had. If you are a man that likes a real deep tissue massage that breaks up your concrete shoulders and leaves you sore the next day, this is the place to go. Darren was attentive to the trouble spots I highlighted and was thorough, including some much needed assisted stretching. Easy to talk to, he kept the conversation level on my terms and really went to work the entire 90 minutes. 5-stars My wife and stepmother both enjoyed the Mother's Day event I bought them tickets to. The owner really pampers the Mothers with drinks, appetizers, massage, red-light therapy, and facials. DBB is always running some type of awesome deal on products, Botox, fillers, etc. You definitely get to experience a New York City level of service in Downtown Trenton.

I'm not going to drag names but several issues with this place:…read more - Staff gossip: I get it's a salon but if I hear you talking trash about clients, I know you're talking about me when I leave too. - Wash bowls: The literal most uncomfortable bowls I have experienced around the world. Literally THEE worst.

Had an appointment and waited 20 minutes past the scheduled time with no indication they were close…read moreto ready. When I arrived, I stood at the counter for about five minutes without anyone acknowledging me at all. No greeting, no update, nothing. Eventually I had to give up and leave so I could get back to work. Really disappointing experience and poor customer service.

I flew from Florida to Michigan to get my hair done by the stylist ive been getting it done by for…read more7 years now... 1. For a wedding im attending next weekend, and 2 because in Florida they charge $300+ and i have short hair... Normally Melissa got my hair on point of what i asked. I went in to this salon blonde with some orange and i showed her picture (below) of what i wanted done, she told me that she will get me as close as possible. When she was putting dark in my hair i told her i didn't want any dark in my hair she said no worries its just ash tone to make it how you want it... and that dont i "trust" her... when she was washing my hair i told her it definitely looked to dark. She told me wet hair lies, once done blowdrying it she told me that it looks great and that she loved it.( i said it was darker than what i wanted) she then said she had to "color correct it" she NEVER NOT 1 TIME said she wasn't going to be able to get anywhere close to what i wanted... If she would have told me i would have told her that i wanted something different like blonde in general because I wanted to stay blonde and work towards icy blonde... and I really wanted to be icy white blonde for the wedding, i never wanted to go dark and in fact I've been trying to go blonde and i was almost finally to blonde, I looked at it and i started crying because it was NOTHING like what i asked for.. actually it was far from it. After making an appointment for December she then texted me hours after and said she was no longer able to do my hair because i stressed her out and that she takes pride in her work... well if she takes pride in her work why didnt she apologize for making me dark.. insted she just kept saying "i like it" " it looks good on you" she even took me outsidw to show me that it was lighter outside and said it will light up with a couple of washes.... I don't care if it looks good on me or if she likes it... its my head and my hair and i didnt like it.. she should have offered a refund when she said she cant do my hair anymore, or better yet should have offered to FIX my hair without charge because she did not do what i asked. I've spoken to multiple people who have done are are still doing hair and they said "she should have never added dark because you want icy blonde" and " I don't understand why she made you so dark".... Im so beyond upset and the fact she did NOT take accountability and just decided to take the easy way out by saying she can no longer do my hair was absolutely WRONG of her. Honestly I would have been okay with an apology and a I'll fix it for you and then we need to part ways but instead she just said I stressed her out ( all because I told her my feelings and because I was in tears) which should have been completely understandable because it is NOTHING like what I asked for.... Im so disappointed and this was an absolute disaster!! I can NOT recommend anymore, Because going to her for 7 years of going to her she will apparently not listen what you want apparently she takes to much pride and decideds to do whatever she wants. 100% disappointing and now I have to spend another probably $200-$300 to get it fixed and at that point I should have just spent the $300+ dollars here in Florida and got exactly what I was asking for instead of paying for an $80 flight and $185 for her to mess my hair up.

My boyfriend came in for a perm, great outcome great service, the owner was super sweet, very…read morefriendly, so talkative. This was our first time there and i felt like i've been coming here for years. She offered me to play air hockey something to eat and drink, and She even gave me a whole thing of roses! best thing about this place id there dog, beautiful , sweetheart so nice . 10 out of 10 place !