We wanted to have a home theater in our basement and took an appointment with them. The guy came as…read moreplaned and we show him the place with our needs. We never heard from them since. I guess we were too demanding

I'm interested in a pair of speakers they carry so I filled out my info on their "Contact Us" page…read moreon their website. That was three months ago and I NEVER got a reply. So, I called two days ago and spoke to Kurt about the speakers and inquired about them accepting trade-in speakers. I figured they wouldn't because I purchased them a while ago from a different dealer, but figured it wouldn't hurt to ask. Kurt informed me he'd need to ask the owner and call me back. As I stated that was two days ago, and I never got a call back. I just called again and Kurt informed me that he "handed it off" to the owner and he was supposed to call me, which never happened. I guess the $7,500 (before tax) I was going to spend to simply pick up a pair of speakers means I am not worth the time it takes to make a simple phone call. Luckily Crutchfield carries the same speakers for the same price and they are quite interested in my money. I wanted to support a local brick and mortar store instead of an online behemoth, but unfortunately I cannot think of a reason to support such poor customer service.

Updated Review: I did have some issues getting in touch with Corey, because for whatever reason the…read moreemails were going into his spam box. Once we connected via social media and text, he was extremely responsive and he scheduled quickly the work to be done a few days later. Today 1/21/2025 he arrived, setup my network, configured it, taught me about the app that controls it and worked to make sure the installation was clean, neat, and the wiring / cable management was done well. We still have some additional pieces to finish, but are waiting on a back ordered product. So as promised, I've updated the review accordingly based on the work done today. I will update it again once we are fully complete.

From the owner: Shade Tree AV specializes in hands-on design and consulting so we can deliver a unique…read morehome-automation experience that makes managing your lifestyle and entertainment as easy as possible.

The service we received from this company was Exceptional! The best we've had working on our gate…read more Casey is professional, fast and super reliable. His experience in technology is excellent. We are thrilled to finally have a dependable company. Would highly recommend!

This is phenomenal company to work with. Casey was very professional, kind, and very thorough in…read morehis explanation of the work done and what needed to be done. I highly recommend!

Security Services is everything we were looking for in a business partner and home security…read moreprovider. We had been with one of the big national companies and couldn't get service no matter what we tried, we called Security Services and they came over, explained their services to us, and also said he could fix the problem we were having that the big national company tried unsuccessfully three times to fix virtually, Security Services came to the house and took care of everything. We had them install a completely upgraded new system with outside video and the works, turns out all companies use the same monitoring services everyone else uses, so by switching to Security Services we got a better system and better service. John the owner came over to our house, explained everything in detail what his crew would be doing, and the guys that came to do the work explained every step of the process as well, we had 100% peace of mine through the entire process from beginning to end, something we never had with the big national company. I recommend this company and its processes 100%, you can make the call to Security Services and rest assured everything will be handled professionally, thoroughly and with respect to you and your property. We couldn't be happier with our decision to go with them.

Even without a contract to lock us in, my wife and I have been customers for 3 years! The service…read moreand response time is the fastest we have experienced. Whenever the alarm trips the monitoring center calls within 10-15 seconds. This makes me feel safe and protected, so thank you for a job well don.

I really wanted to rate the company higher. I've given them months to get it together. The service,…read moreconsistency and reliability just isn't there. I like the tech, Jeremy, but the company is a mess. No online billing, no response without several follow-ups, billing for a Control4 4Sight subscription despite it never working. And also requested multiple quotes for additional services, like automated blinds, and it took weeks and my follow-up to get a response. It also seems they're not very familiar with the product. After months, I'm still trying to undo/change presets from the previous owner, but only the dealer can do that. And isn't.

When I built my new home I used Audio Intersection for my low voltage, WiFi, security and whole…read morehouse speaker system. I have been nothing but impressed since! The installers took care of everything so literally all I had to do was come home and turn on whatever I wanted to use - whether it was the internet, the SmartTV or the sound system. When I had a small issue a couple of weeks after installation with the security system (oops, it turned out to be operator error and not their fault!) they promptly sent someone out for a free service call so I could feel secure in my new house. During the quoting process, Ryan also made really good recommendations when it came to what equipment and services to use. If you're like me and want to put yourself in the hands of the experts when it comes to home audio, security, etc. etc. then I highly recommend Audio Intersection!

Had a broken cat5e network cable needing to be replaced in a large and very difficult house to work…read morein and they were able to help me get the line replaced with a new cat6a line in a very short amount of time, very quick responses compared to every other networking contractor I reached out to and at a much more reasonable price, would definitely recommend their services, very polite, fast and professional!

From the owner: Residential Services:…read more TV Mounting, Home Wiring, Indoor/Outdoor Camera Installation, Burglar Alarm System, Home Automation, Networking, Service Calls Commercial Services: Structured cabling, Fiber Optics, Access Control, Gate Control, Intrusion Detection, Audio Visual, Video Conferencing, Sound Masking, Paging, Data Cabling, Monitoring, TV Mounting, Security Cameras, Networking, Service Calls.