Moved to new (to us) 9 yr old home and had some issues with HVAC. Chastain came highly recommended…read moreby neighbors. Phil Barnette was our Technician and he was exceptional in every way from start to finish. Told me what we needed, did what was promised, on time, professional, kind, fair pricing - would highly recommend!!!

Absolutely awesome! I had a minor plumbing problem and I couldnt get most plumbers to even give me…read morea range as to what it would cost to fix. One wanted to charge me $50 for an estimate , another wanted $79. If I got four estimates I would have spent the price of the repair just on the estimate. I talked to these people and I could tell just by talking to them that they were good, honest people. They did what they said they would do and didn't look for ways to up my bill. Dallas is as polite as he can be and knows plumbing inside and out. Youre not afraid to let him into your home. It's not like youre going to call a plumber and have someone like Charles Mansion show up at your door. In any case, DEFINTELY give these people a ring if you have a problem.

Justin Richardson used to be an honest person who knew his trade and did it well. We have used him…read morea lot in our business and personal HVAC needs. In the last few years it has been hard to get him to show up when promised or even show up at all. I have a non profit Christian charity and he has fixed it well over the years. But now he has not showed up to promised times and I paid him a large deposit he asked me for and its been 2 days and he still never showed up. It is a shame because he does good work but to this end a person is only as good as their word. We are a charity and for a man to do this to a charity is a sad day .

These guys were right on the money when it came to putting in a new AC unit at my house, but…read moreservice afterwards has been another story. I had had to have them come back to service the unit last July when the unit was not running to cool my house, and it needed a defective part replaced. I had to put a call in to them again just last week because the unit is not functioning again, and now the new programmable thermostat is not working either. I have had no cool air nor humidity control in my house, can't shake spices out of the jars to cook with, and I am my animals are miserable. What do I have to do to get service? Still paying on the darned loan that paid for it!

Winter 2016, I noticed my HVAC system was not heating my home as efficiently as it used to,…read moreespecially compared to winter 2015, which was a much colder winter with multiple single-temp days. What to do but schedule an appointment with the same folks who fixed my HVAC last time, McBroom Air. Houston McBroom, owner of McBroom Air, came to my home about 2.5 years ago when I was having the exact opposite problem (detailed in my original review below). It was summer 2012 and my HVAC was not producing cold air. Houston quickly diagnosed the problem, replaced a capacitor, and I was up and running again. I was very pleased with the service. Unfortunately, my problem wasn't so simple this time around. My 12-year-old International Comfort Products HVAC system had finally bitten the dust. The inner coil on my air handler had leaked my system almost completely out of refrigerant. The coil was visibly icing up. Houston took readings and my refrigerant levels were down to about 5 to 10 psi. A fully charged system would read about 65 psi. Since the part (coil) was no longer in production by the manufacturer (as of around summer 2014 according to Houston), I could not have just the part replaced. Therefore, my two options according to Houston were: 1. Install a new heat pump, air handler, and heater package. Quote: $4,800. 2. Install a new air handler and heater package. Quote: $3,000 (approx.). I asked Houston what he thought about recharging my system. He did not recommend it and I don't blame him. If he recharged my system, there was no telling how long the charge would last before most of the refrigerant would leak out again. For years, I had experienced this same exact problem at another property. Also, the cost of the refrigerant required for my system (R-22) skyrocketed in recent years because the EPA is phasing out the stuff. R-22 is no longer produced nor imported into the United States for environmental reasons. The new standard is R-410A. I decided to go with option 1 for the simple reason of long-term comfort and savings. A brand new inner and outer unit would be quieter and more energy efficient. The new system will eventually pay for itself in savings on my monthly electric bills over a number of years (I think Houston said 7 years). It's worth it to me. In summer 2009, I had Estes Air replace an approximately 8-year-old heat pump and air handler for about $4,000 at a different property. The outer coil on that system developed a leak early on (in hindsight, probably still under the warranty period). I had to get the system recharged about once per year until the leak got so bad the system could barely hold a charge. Estes replaced that old, broken-down system with a new 2-ton 13-SEER Payne heat pump, air handler, heating elements, and thermostat -- basically, all the same equipment I needed from McBroom. Houston recommended a 2-ton 14-SEER Carrier system, slightly bigger and more efficient than the one I had installed by Estes at my other place. After talking to Houston and agreeing to pay upfront in cash, he was willing to work with me on the final package. I appreciated his willingness in that regard. I think we both ended up happy with the installation. I also got a new builder-grade Honeywell programmable thermostat. Houston came out to diagnose my system on a Tuesday and I had my new system installed by the end of the day the following Thursday. Talk about a quick turnaround time! For my Tuesday and Thursday appointments, Houston showed up at my front door on the dot. Very punctual. The diagnosis appointment took about 1.5 hours, but it probably would have been shorter if I didn't ask so many questions. I was charged $79 for that visit. $79 is McBroom's standard trip charge. That $79 was later deducted from the price I paid for the new HVAC system installation. The installation appointment was at 8:30am and the guys finished around 2:30pm with no breaks, a solid 6-hour job. They left my home in basically the same condition they had entered it in. It was a clean install. They did not make a mess or damage anything. They laid down drop cloths on my floor from the front door all the way to the closet where the air handler was located. In addition to that, Houston wore protective coverings over his shoes. Houston brought along his coworker and fellow technician Erick for this job. Together, they and Houston's wife Heather, pretty much form the entire company of McBroom Heating and Air. Needless to say, this is a small, family owned and operated, "mom and pop" business. They've been around since 2003. If you need any HVAC work done in metro Atlanta and want to support small local business, schedule an appointment with McBroom. I've dealt first-hand with Houston, Heather, and Erick, and they are all very friendly and personable. I'm not sure you'd always get that kind of genuinely hospitable service from one of the bigger companies around town. Thank you, Houston, Heather, and Erick. You guys rock!

I can honestly say I knew Houston from 25 years ago. I would still never hire based on that. My…read morefurnace went out. I got 4 quotes. One was oddly a lease offered. Please don't fall for that. I called Houston for a fair quote. He came far below the four I got and I even splurged for a variable unit because his prices were so fair. He showed on time and did the job he promised. I'm a very happy customer and will have reliable heat this winter spoiled with lower electric/gas cost along with cleaner air. Thank you for the wonderful service and will recommend you all day long. You rock!!

The repair man was professional and observant of our needs. Timely response time from dispatch.read more

This company has been awesome thus far. Every one of their techs have been prompt and professional!…read moreWe were blessed with same day responses. They did an amazing job installing a new heat and air system. I'd rate them with more than 5 stars if I could

I really can't say enough good things about Integrity Air. They have serviced my HVAC unit a couple…read moreof times now and they are the most honest people out there. Very professional, on time, fairly priced and very high work. Will absolutely use them again and will refer them to anyone who needs someone.

My house had two 25 year old Gas Furnace/AC Units with the old R-22 freon that started to wear out…read moreand required repairs every 6 months. The experienced team at Integrity Air led by Brandon suggested that we start to look at replacement options proactively and not wait for total failure in the heat of the summer. This was excellent advice. Integrity Air came over to our house and suggested that we replace our old outdated units with the more modern higher efficiency furnace/AC units and made suggestions for better installation techniques to remedy the previous installation problems. Since we planned the project in advance, we were able to schedule the installation project based on our schedule. We selected the middle grade products from Rheem which provide high efficiency ratings of 95% for the gas furnace and 16 SEER for the AC units. The pricing from Integrity Air was very fair and competitive. We feel we received excellent quality of products and services at a fair price... a great value. Thank you IntegrityAirPros.com ! Ken K.

Ryan is usually our tech. we live in an old house which requires maintenance. Ryan's been out…read moreseveral times and patiently fixes each problem. We purchased the annual maintenance plan which makes each fix more affordable. I highly recommend getting that if you have anything other than a brand new unit.

My then 13 year old system, both units started started losing refrigerant regularly last summer. I…read morecalled Estes. Their tech basically told me to ditch my furnaces and ACs because they are old. That's no reason to ditch anything. I had him recharge them to the tune of $77/lb of refigeratent. that set me back 4 or 500 bucks. Lost more a month later, called Coolray, and they told me likely my coils were bad. Not merely fishing for sales, they quoted me $1800/unit on the coils and that since we were near end of season, recommended I might find an independent HVAC guy to install them a little cheaper in the off season. I have always liked Coolray because of their customer service and honesty. I get a referral for Randy Holt and AC Squad from a great friend at work. He and his son (who I later learned started his career with Coolray. Besides being genuinely nice like his dad, this did not surprise me) spent 1.5 to 2 hours trying to diagnose the problem, including a leak test that's been quoted by other outfits (Coolray, Estes, Total Aircare) at like $130-150. They did not even charge me. Randy told me the same diagnosis as what Coolray had suspected. Since it was end of season, I wait until Spring. I have Randy install the coils in May, but there was still a concern that if I ran out again, the problem would be my compressors. Well, I continued to loose refrigerant. I had to make a choice. Before I'm scheduled, Randy has come out twice to charge up my units (his price is $66/lb refrigerant) to ensure I am comfortable. Neither time he charged me. I'm going to say it again, he never charged me those two times for refrigerant. That stuff is not cheap! Today he installed my two new Amana compressors at a reasonable price. Randy and AC Squad are professional, courteous, prompt, honest, thorough, efficient, and reasonably priced. I highly recommend them.

We have a service contract with Emergency, we've been pleased with their service and we enjoy…read moreknowing our units receive maintenance every 6 months. Mo has been very helpful to take time and explain anything we've asked about the units. As a real estate agent I receive lots of requests for vendors for a variety of work, however heating and air is one of the most needed. I have linked Emergency to my preferred vendor lists. Thanks for your quick responses and professional service.

I have been so blessed to have stumbled across this company after another was a no show, years ago,…read morethey are amazing, efficient, very professional. They have fixed my old unit and when I needed the unit replaced they showed up, quickly and got it done. Great pricing and best all around.. I'm a lifetime customer! Wish i could give 10 stars! They are quick to respond to your call!!!

Our warranty company sent this company to come out for our air conditioning problem. Aside from how…read morevery rudely the owner Chris spoke to the tech over the phone, literally yelling at him and stated "I don't care what the customer said!" We were told by the tech that the thermostat needed replaced, however, they reported to the warranty company that the air conditioning unit needed rewiring. We do not recommend this company. The 2 stars is for the tech who came out and attempted the service but displayed great customer service.

These guys rock! Best HVaC company I've ever worked with. They responded with hours of the call;…read moreand fit us into their schedule right away. Incredible communication before/ during service call. The tech who came was super nice guy and extremely competent/knowledgeable. Our first call with them and they were assigned by American Home Shield for a warranty call. They won us over as a customer beyond this call. Will switch our semi-annual maintenance to them. Cannot recommend these folks highly enough - they are the best.