Cancels online orders after confirmation. Had this happen several times. Cannot count on them to prepare food on time or provide quality order fulfillment. read more

Wasn't sure what I was in the mood for so I ordered the Buffalo Mac & Cheese pizza. Most places have a hard time pulling off just one. They nailed both. If you're a pizza snob, this might not be your spot. But if you want a decent football pie, it's just right. So why the low stars? They charged me for two other items I ordered and didn't deliver. When asked about it the attitude was "oh well". Kind of a bummer. read more

I try to give everyone the benefit of the doubt. So I took a chance on ordering here. All I ordered was a small cheese breadsticks. How hard can that be? Very, apparently. From being passed off the wrong order TWICE to taking nearly double the amount of time they said it would be ready. based on the number of other irritated customers I witnessed I wasn't the only one having issues . I can't speak to whether or not it's worth the hassle as I told them to cancel the order and had to contact grub hub customer support to make sure my refund was processed correctly. Just don't do it. Don't. Trust the ratings. Yelp was right and I should have know better. read more

Aside from the service being mid and the restaurant itself being semi dirty (specifically speaking the restroom) this place is great. They have lots of vegan and vegetarian toppings and the pizza is VERY GOOD. I ordered the vegan buffalo chicken pizza and added jalapeños and it was amazing. My friend and I shared a large pizza and we still walked out with two leftover slices. Also they are open late so we were able to grab a pizza after being out and about at the bars. I would definitely come back. Oh and the pricing is fair. A large vegan pizza cost less than $30 after tip. I'm super happy I discovered this place while on my trip. read more

Toppers Pizza - Large vegan buffalo chicken pizza with jalapeños - Pizza Near Me - Grand Rapids, Michigan

got our order cash delivery. total $33 and some change. boyfriend gave the guy $23 and then i came and gave him $17 totaling $40. 18% tip. guy comes back and says we didn't give him enough to cover so i gave him another $20. that's now $60 for a $33 order. called the store and they said they'd take care of it... didn't take any of my info down or anything. in my opinion the driver decided to take the extra $20 acting like it was for the bill. read more

was shocked to see such a low rating for toppers since the pizza we had was phenomenal. after reading through some of the reviews, it looks like most of the negative experiences were related to service/rude staff. luckily we didn't have to deal directly with the staff thanks to doordash. the vegan buffalo chicken-less pizza was amazing. i ordered it tallboy style... whatever that means haha. it was thick and doughy and everything i want a pizza to be. this is my new favorite vegan pizza. my friends got the loaded totza pizza and the tripple nachostix and they were raving about them. tater tots, bacon, and nacho cheese on pizza... how can you go wrong? no doubt this was a hit for all of us. read more

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this place is a complete nightmare. not only is the service frustrating, the bathrooms are absolutely disgusting... after i saw the restroom i cancelled my order immediately. if a place can't keep their bathroom clean... why trust the rest?? read more

Holy grease, Cheeseman! Does this pizza come with a side of angioplasty? So, SO greasy! Decent otherwise, with yummy crust in particular, but it was absolutely soaked. read more

I'm giving Toppers 1 star because you can't give zero!! What kills me about this is I've never even had their pizza but they earned every ounce of my 1 star!! How you might ask? Oh I'm all too pleased to divulge. So the saga begins... My manager ordered 3 pizzas and breadsticks to be delivered to our place of work at 1245 am to celebrate our night shift nurses. She left my number as the night shift supervisor to be called upon delivery. Her card was charged but our pizzas never came. I started calling around 1:15 am and the recording said "we are open and taking orders..." but no one ever answered. I drove over there and they were clearly closed, though the website advertises that they are open until 3 or 4 am. I told my manager the next morning and she was clearly under the impression that the pizzas should have been delivered. Figuring she would take care of that I went home and went to bed. Upon awakening, I discovered a voicemail on my phone where Nathan from Toppers called and said his manager talked to me and I said we would take the pizzas the following evening as they had no closers the previous night. He accused me of having poor communication and not understanding why I would attempt to come pick it up. This unprofessional voicemail has prompted my review. I'm not sure I will ever try Toppers at this time. Here's the icing on my experience... I get to work that night to discover my manager opted to go with Fratelli's (excellent pizza btw). So, I'm confused why Nathan felt it necessary to call me and accuse me of poor communication when in fact his manager never spoke to me at all. She spoke to my manager. In addition, since the customer already decided to go with another company... was it really appropriate to call me Nathan? I'm not sure. read more

Since the ownership has changed recently I have had amazing experiences! Toppers is great for vegans and meat eaters alike and I am thankful to see changes in staffing. read more

PIZZA IS THE BEST IN TOWN! We love Jody, our reg pizza delivery driver. She's such a gem!

Good Vegan pizza, I'm from New Jersey I'm here for the weekend because I just started a trucking job, I had them 2 times this weekend. There's no other vegan spot out here that know of... Yup their pizza is Great read more

Dank pizza late night, toppings are ample and cooked to perfection. Service is ready for the drunk crowd (me). would go again.

this place is great the staff is so friendly and kind!! love dennis super yummy! denise is funny!! read more

Toppers Pizza - Not a crumb left - Pizza Near Me - Grand Rapids, Michigan

I have had good experiences with Toppers and bad ones. The latter entails missing product, or ordered product not being the way that I customized them and still being charged. I still order from them because they are one of the very few who still are open late nowadays. I wanted to note that I ordered pizza tonight and it was fantastic! The pizza was made correctly and it was delicious!! Whoever was making the pizzas tonight, thank you! read more

Finally- new owners!! Such a difference in service and quality. Give this place another shot if you had a bad experience. The new owners work hard and care about their product and service. That aside- the food is fantastic!! I'm not close but I can get it delivered on Door Dash! YUM!! read more

Not impressed by their service. But right behind my house so what's a guy to do. This place jipped me on my blue cheese. Glad I spoke this place up to my GF who is now laughing at me. Hungry Howies next time.... read more

Toppers Pizza - What's in this photo? More than half my dipping sauce! Check your orders before leaving - Pizza Near Me - Grand Rapids, Michigan

Really wish I could give a better rating, ordered 2 pizza's with extra sauce just to receive no pizza sauce at all. After calling to let the staff know, the lady said that she's sorry that happened and hung up. Absolutely the worst managed pizza store in town. read more

Toppers Pizza - "Tall Boy pizza with EXTRA SAUCE - Pizza Near Me - Grand Rapids, Michigan

I really wanna like this pizza place. But the employees are so unimaginably rude and do not care at all. Trust me I get it when you work at a late night pizza joint but if you wanna be lazy just say so. My partner called to order pizza and the worker hung up on him twice so they wouldn't have to take his order. Just say you're not taking orders right now so I don't waste your time and you don't waste mine. This sucks cause the pizza is honestly good it's the staff and service that brings it down. read more

The pizza is so delicious. I believe this place is pretty close to authentic pizza!! The pepperoni pizza comes with 3 different types of pepperoni. The Hawaiian pizza has pineapple, bacon, and huge slices of ham with a bbq sauce. We also got cheesy bread and it came with a butter garlic dipping sauce and ranch. I didn't like that the ranch and marinara were pre packaged. All in all, I wish I lived closer to this location. it would be my go to pizzeria for sure. read more

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I deliver for dash/Uber. This place is always a hot spot. Decided to finally give it a try. Definitely worth it! Pizza was amazing. Love that they're open late. The staff was great. Love how everything tastes fresh. Not store bought cardboard taste like some pizza shops. Will definitely order again, along with trying new things read more

Look. Some days are better than others. But at least they are open late when you need them. They cook my food well. Price is good. Food good. read more

The food was decent but very pretty pricey for what you get. The service over the phone while ordering could use some help.. they didn't have straight forward answer on what was on the menu so I decided to order online. I grew up on toppers in their original location in Whitewater Wi so it was good to see them spread across the Midwest but wasn't as good as I remember which is typical for anything from anyone's childhood. read more

I gave it a 1-Star rating, simply because because 0 wasn't an option. Whoever answers your phone is the most rude human I have ever encountered in the restaurant industry. As well, we ordered the food last night for delivery at 5:30. Our credit card was charged, but the food was never delivered, despite a couple of follow up calls from us. Finally, we had to drive to pick up the food this morning at 11:00. The incompetent lady at the desk threw the pizza on the counter and told my son to "never come back". He wish shall be granted. The pizza was subpar, so at least they're consistent. read more

I think it's safe to say that this is my favorite chain pizza place in town. The food is consistently good and it's always super fast. It's not dripping in grease like some other chains (ahem, Jets) and it's always cooked through and never soggy. I guess I'm the lucky one; I have never had any of the issues that other Yelpers have mentioned. They have some good deals, including a $7.99, 3 topping pizza for takeout (M-W only). Their mushrooms are fresh, the green peppers and other veggies are crisp (not limp and soggy like some other chains), and the sausage is delicious (huge chunks, not those dried out little pieces you sometimes get). Their specialty pizzas are all great, and they have several to choose from. The Topperstix are super cheesy and a great treat if you want something with your pizza. Ordering online is pretty easy and I have never had any issues with their system. Last night I ordered a pizza online and it was ready in 10 minutes. I will say that this pizza isn't for those who love sauce - their pizzas are the least saucy I've found, but the cheese is what makes a pizza for me. And Toppers' cheese is great! I still order from local places, but I think this is honestly better (and more consistent) than my favorite local take-out pizza place! read more

Toppers Pizza would not recommend. In fact- avoid at all costs. Tried to discuss twice with employees the issue with an order. I was told twice they are saving money by giving half toppings (I didn't believe them the first time)- would not correct my order- and told to call Nate- the owner- in the morning. read more

Check out this pic of a pizza that was smashed. I just received this from toppers here in GR. This is probably the worst experience I've had with a pizza company although it did only take nearly an hour for me to receive this. read more

Toppers Pizza - Pizza that was smashed - Pizza Near Me - Grand Rapids, Michigan

First time ordering from this place the pizza was amazing but I have to say I wasn't impressed with the delivery person from yelp she did not know how to follow my delivery directions and also told me she would send a picture where my items were delivered but that never happened. I will definitely think twice about using yelp in the future. read more

Just ordered a pizza and waited at the counter where there were 3 employees. Not one of them wanted to help. One was on his phone the other one was eating at the counter and the other one was stocking items I guess. If it wasn't my son's birthday I would have gotten my money back PERIOD! I WILL NOT SPEND ANOTHER DOLLAR THERE UGH. read more

Visiting from out of town ordered pizza after concert at about 1:10am and it was delivered at 3:00am Awful pizza and it took 2 hours to deliver! Doughy uncooked and disgusting!!!! I also got boneless wings and they too were nasty. Not even decent. We threw it all away. There was four of us who tried it and we were starving!!!!! We all couldn't even finish a slice!!!!!!! read more

Still waiting for my pizza It's been 3 hours and 15 minutes I am very hungry Toppers sucks Update it came after we called and complained. Drink was warm and pizza was cold. Atleast I get 50% off my next order that will never happen read more

This location has some serious customer service issues- which is unfortunate because as far as delivery-pizza quality goes, Toppers is one of my favorite options based on ingredient options & price. We've decided to stop getting take-out here solely based on the abysmal service. The cashier doesn't seem to know what she's doing. I understand this could mean she needs better training or simply doesn't care-- either way this comes down to poor management. Here's hoping they improve and offer GR the quality I know they can :) read more

I've mostly wound up eating Toppers drunkenly, usually after partying up somewhere in Eastown, like at least 5 times prior and I had my first sober experience with it a few weeks ago, where it dawned on me how Toppers has always come through for me. It definitely tops my list for chain pizza, and there's really not a single complaint I have for it. I would say my other favorite chain pizza joint is Jet's, but Toppers isn't nearly as greasy and heavy, nor as expensive. They have a much better selection of veggie toppings, which are always big, fresh and crisp (no soggy ass canned mushrooms). Their deals are great, as are their gooey, crispy Toppers Sticks. Their pizzas have great cheese to sauce ratio, the bread is never too soggy, the crusts are crispy on the outside and fluffy on the inside. Their sauce is flavorful. Everything is just on point and delicious. With their generous hours and great location, I go there a lot more than I should. read more

Toppers Pizza - A Topperstick w/ marinara cup and two pieces of veggie pizza (bell peppers, spinach and feta). - Pizza Near Me - Grand Rapids, Michigan

Really solid slice of pizza -- cool to see unique flavor combos. I got the Buffalo Chicken MAC n Cheese and it was out of this world. It looks kinda weird in the pic but it's bomb. Locally owned too which is always nice. read more

Toppers Pizza - Pizza Near Me - Grand Rapids, Michigan

Amazing food and improving service in a HUGE way. Hadn't been back in a bit but im very glad I gave it a chance when i saw that they had new ownership. read more

Toppers Pizza - Oven-Roasted Bone-In Wings - Pizza Near Me - Grand Rapids, Michigan

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Our experience at toppers was very subpar. We went in pretty late, around 12am. The place was busy and didn't seem to have any actual employees working. Their prices written on the wall don't match up to the price you end up paying. They also tried to barter with us last time, knocking down the price which didn't match the menu price. Overall not quality pizza. Go next door to brick road. read more

We have ordered pizza delivered from this establishment since the pandemic hit. I posted one negative review after they canceled our online order, and never told us they canceled it. Tonight was even worse: I went online and ordered a special for two pizzas. The website took my order, told me my order would show up at 7:52pm. Then, I got a phone call saying that they couldn't complete my order, because to get the special advertised on their website, you also have to order wings or some other add-on. I agreed to the additional order (at a considerable charge, because we had just gotten in from Chicago and were very hungry). BUT NEVER AGAIN. Their website is full of lies. The offers posted there are simply not honored. UPDATE: When the delivery came, they brought only one of the pizzas, and the wings. NEVER AGAIN. read more

Pizza is good enough to eat... but wouldn't make it in my top 10 pizza places around here. My boyfriend really likes the buffalo chicken Mac and cheese pizza though. Customer service is lackluster... read more

Best pizza and dessert pizza ever!(: Their cheesy garlic sticks are amazing and i loved the monkey bread

Ordered contactless delivery. Rather than dropping it off at my door the employee called me and asked me to come outside. I step outside my house and the employee is parked at the end of the street and yelled for me to come over. They handed me the pizza through their car window (no mask) and sped off. Absolutely unacceptable. Called to complain and was hung up on. CORPORATE TOPPERS IF YOU ARE LISTENING SHUT DOWN THIS LOCATION, GET RID OF THE STAFF, AND BRING IN CORPORATE TRAINERS FOR A COMPLETE OVERHAUL. THIS PLACE IS TRASH!!!!!! read more