Went to buy donuts and this is the third and last time. They have great donuts but they are never in the right place. I love Bavarian cream ones and have gotten them once they mix them up and put them in the wrong place and I end up with custard I don't like custard. Is it really that hard to put donuts in the right place? And butter cream donuts are NOT Bavarian cream. Yuck. It's false advertisement and a waste of money and time read more

First time going to this place and it was very organized with the deli and the produce and to the dairy. Also love the different sections in the story and easy to spot. Only flaw was that the cashier was not working and the lady said you had to have like sum sort of membership for the store but other than that nice store read more

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For us it is easy to get there, they have a huge variety of items we use, and reasonably priced.

Solid supermarket products with wider range than expected for the region. Very clean.

I like Tops as a store in general - their base prices are almost always more expensive than competitors, but they have some fabulous sales. Sale prices are so good that they often rival that of Walmart and Aldi! My only complaint about this Tops is that the parking lot is small and rather tight for the sheer amount of business they seem to do. Sometimes it's hard to get in and out. But as soon as you walk inside the store it feels like classic Tops. Product variety is good - they've got organic, dairy free, gluten free, and a good selection of different brands. There are always fresh baked goods at the bakery, and lunch meats and salads at the deli. They carry a lot of niche local favorites like Niagara Chocolate bars, and Nance's mustard. Definitely stop by and see what they have to offer if you're in the neighborhood. And if you do, don't forget to grab an ad! read more

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The heavy set white chick with glasses that was working the self checkout was easily one of the rudest people Ive ever had the mispleasure of talking to. I was having issues with the self checkout and asked for her assistance. She looked up from her phone, told me to follow what the screen was saying, then stopped paying attention to me. The screen had, "waiting on cashier" with no actual instructions. The screen had an endless loading symbol that I stopped in front of for a literal 7 minutes. I felt defeated and decided to leave quietly. The lady then yells at me as Im walking out of the doors, accusing me of stealing the items that I left next to her post. I started walking back to while telling her that they were where I left them, to which she literally yelled at me about how I have an attitude problem. While it wasn't her fault that the systems were outdated (which is why I was originally having issues) she was definitely too rude to belong in customer service read more

It's fine; nothing special. Easy parking in their large lot. Not too many gourmet or exciting items. I drove all the way from Penn Yan to Wegman's thinking it would be better than TOPS, but I'm not sure that trip was worthwhile. There was a wider selection of higher-end cheeses but I could have found those in lots of wineries and other stores in and around Penn Yan. read more

Absolutely horrendous customer service that I have ever received at a grocery store. I am visiting here for a vacation, getting some things for a 3 night stay. The 3 young ladies that dealt with myself and my party were incredibly snobby and rude, did not want to use the membership for all 3 different transactions...even the cashier under her breath goes "uh yeah, i am not doing that". She gave me my receipt with an attitude when I politely said "thank you",with no acknowledgment. I caught other girls that helped me bag my groceries, whilst waiting for my other party to finish their transaction, talking amongst each-other about us. Icing on the cake was when I noticed prices were extremely high for things I thought were priced differently on the receipt, I went back into line to get some refunds and exchange a bag of potatoes i got for a cheaper one. the "gentleman", while he was finishing with the customer in front of me, I had my back to him, gathering the things I no longer wanted, and I heard him say something but did not know he was speaking to me. He goes "hello?". uhh excuse me? I turn around and he literally says "What do you want?" WTF?! I responded to him and he says "well you're gonna have to talk to him" and pointed at the manager. Have no idea why he was so nasty to me when I didn't even say a word to him. And he seemed pleasant to the people in front of us. Oh, and it gets better....they could not grant me my refund due to customer service leaving. I have never heard of such a moronic system in my life. And then he said "you can take the potatoes that you want" and i said "well the ones I want are cheaper than what i spent". Idiot. His "apology" was so revolting that I feel like dipping in bleach. read more

Great full-service grocery store for all of your boating, picnicking, and grilling needs. Organic selection is small but they have it all from bakery items to a deli to a meat counter, and everything in between. Just a reminder that NY state has eliminated the use of plastic bags, so bring your own or use their paper bags. read more

TOPS Friendly Markets are presently under Chapter 11 bankruptcy reorganization but you wouldn't know it from this store. It's really one of the better I've seen considering it seems to be an invasion upon the market territory controlled by the super wonderful Wegman's. Yes, I am primarily a lover of Wegman's but after seeing this Tops along with their superb layout and selections, I have to say I'm a fan of Tops too. This store is super clean and orderly with clean unclogged aisles which makes shopping so much easier. Then, though I never put much into the saying of "the friendly market," I needed some assistance in locating clam juice and a few other items and the person who assisted me couldn't have been more helpful or friendly. Overall, shopping here was a good experience. read more

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I like the staff but the prices are outrageous and they are woefully inadequate at providing enough cashiers for the checkout lines.

Always glad to shop this store. Good assortment, fresh produce, and helpful staff. What more can you ask for.

Been going here 8 years. Very nice place. Clean store. slightly more expensive then that other big chain however a much more pleasant experience. I save a lot of time and money but not having to go to that other big one a town away. I can get busy so I try to go during off peak times. A little more limited selection because they are a smaller store but they have all the basics and then some. Sometimes will be out of certain items but everyone is these days. Staff is very pleasant and accommodating. read more

Absolutely pathetic management. 2 older female managers couldn't run a lemonade stand. Younger cashiers turn over constantly (probably due to these two flunkies). Smoking outside the main doors is allowed. Produce is left on the shelf past expiration date so you really need to check before you buy. Meat quality is bad and portion sizes are insulting. Very rude staff, most likely a trickle down from these 2 bozo managers who zero people skills. They treat you like your invisible at the self checkout. Just an awful, embarrassment of a store for Penn Yan. Save yourself the aggravation and go to Wegmans. read more

Large supermarket and you can practically find anything you need. Being from California, I found the prices to be a bit high tho. However, if you have a club card, prices are very fair. We asked a woman working there if we could open one and she noticed we were driving thru as travelers and offered to give us the discount without the card. Didn't quite catch her name but if you're reading this, thank you! read more

I live right near this tops within a 1 minute walk, and I go here almost everyday if I need something quick or need to buy a full weeks of groceries. What actually motivated me to write this review was the kindness of one employee which I will not name, who gave me a dollar when I was about .06 cents short and walked away before I could give him his change. That's excellent service and I would recommend this tops location to anyone I come in contact with in town here, or if someone's coming to town I would speak very highly of them. read more

I don't think the management at Tops is taking the Pandemic seriously. I was there last week and two employees were wearing face masks only over their mouth and not their nose. In the produce section, there was a man shopping with no mask at all. I wonder if employees are careless in the back bakery or meat section based on what I saw right out in the front of the store. read more