Warning: Loyal 6-Year Customer & Car Buyer Held Hostage Over Unauthorized Work…read more I have been a loyal customer of North Bay Imports for six years. I bought my car directly from them and have had every single service done at this shop since the day I purchased it. Since the old crew (Dallas and John) left, the honesty is gone. I just paid $1,600 and was treated with utter disrespect and predatory billing. The Breaking Point: The "Secret" Repairs: I brought my car in for a noise. I authorized a drive shaft repair and axle work (which Nicole, the advisor, initially tried to charge for until I reminded her they were under warranty from their own shop). Billing "Errors": My bill was initially $1,900. When I questioned it, I found Nicole had added a diagnostic fee. In six years of buying and servicing my car here, I have never been charged a diagnostic fee when getting the actual repair done. She only took it off the bill because I caught it and called her out. The Pickup Ambush: When I went to pick up my car today, Nicole suddenly claimed I needed an oil change and sway bar links--items she never mentioned in the two weeks they had my car. The Mileage Lie: I just had an oil change there on 1/29. I haven't even driven the miles for a new one. She tried to claim the previous staff recorded the miles wrong--a total lie to cover up a money grab. Illegal Detention: Because I declined the surprise work and the brakes, Nicole refused to give me my keys unless I signed a separate "danger waiver." She told me they had the right to keep my car even though I was paying in full for the repairs I authorized. This is a violation of CT law. Zero Accountability: I confronted Nicole in front of the female part-owner with my text records proving she never mentioned the extra work. Despite being a customer who bought the car there and only services it there, the owner was completely indifferent and stood by while her staff was untruthful. I was forced to sign their waiver under protest just to get my property back. It is heartbreaking to see a business I once trusted turn into a place that uses fear and illegal coercion to make a sale. Save yourself the stress--take your vehicle somewhere else.

I'm writing this experience for two reasons:…read more 1. To inform you to always do your due diligence when making any purchase, but especially a large purchase. If I had shown up at this dealer in the morning to purchase this car and found this out in the moment, it would have been a problem. 2. To encourage car salespeople to 'do better'. I've met some great ones, but most of my experience has been disappointing. Dec 5th, 2025 North Bay Imports in East Windsor, CT and I recently settled on a price for a car, and they sent me a deal sheet. I sent North Bay Imports a deposit and they prepped the car for sale. Financing was in place, insurance for the car was acquired and an appointment was set to pick up the car. In the meantime, I had been in contact with Audi corporate and they, Audi, sent me the original window sticker for the car. When I looked at the original window sticker, the car options listed on North Bay Imports website and the original window sticker did not match. The option missing, that is listed on North Bay Imports website for the car I ordered is the AC charging package, and it is an $1,850 package. I immediately reached out to North Bay Imports to see where the mistake was. The next morning the Sales Manager, Steve Powers, leaves a message saying that, in fact, the mistake was theirs. In Steve's message to me when I pointed out the discrepancy he said, "It looks like the vehicle that we were on doesn't have charging ports on both sides, but it still has the same capability to charge on a level 1, level 2 or level 3 through that one port..." Steve, no it does not have the same capability because the AC charging option adds a 19.2kW AC onboard charger. Justin, the salesperson, swore it was a mistake and not deception so whoever is reading this will have to decide that for themselves. The comments made to me by Justin, after I told him that this was "stereotypical dealer B.S. (I said the entire word)", were, "...I'm glad you caught it because that would have been a bad trip for ya." He also said, "...I've been here for four years, this is the first time this has happened to me, generally it doesn't." Generally?? And then he says, "I didn't know, or we didn't know, that the, the second charging port was a sticking point for you..." Sticking Point? That's like saying that if they knew that a sunroof was important to me, we would have told me there wasn't a sunroof even though they advertised that the car had a sunroof. He was acting like this was my fault. Unbelievable. Assuming an $1,850 option isn't important to anyone shows the lack of care and accountability when it comes to listing their cars. And so, since we were supposed to pick this car up in less than 24 hours, I gave them the option of taking the cost of the missing option, in which they admitted was their mistake, off the price of the car or give us our $500 deposit back. Steve's response was, "We're not discounting the car." Discounting the car, he says? That's an interesting choice of words considering the almost $2,000 option missing from the car they were attempting to sell me. The one thing I can say is that they refunded me my deposit very quickly. Too bad they just wasted two weeks of my car search. This dealer is two hours away from our home, we rented a car, had our cashier's check in hand and ready to go. You know that feeling you have when you're about to get a new (new to us) car? North Bay Imports ruined that for us. The vehicle we were going to purchase was labeled "Sale Pending" on their website. The "Sale Pending" label was removed almost immediately after returning my deposit. But you know what still remains? Yup. The false and misleading information about the car is still on their website. (Screenshot taken on Dec 7th at 1:14pm. They were informed on Dec 5th 8am). Does this sound like a business that genuinely made a mistake? I can't tell you how much I DO NOT recommend North Bay Imports located in East Windsor, CT for your car buying needs.

East Windsor auto has been my go to mechanic and service shop for over two decades now! Nothing is…read moreever overlooked and the prices are always very friendly as well as the staff. Family owned and operated, they make you feel right at home from the moment you drop your car off. The owner installed quite a bit of aftermarket parts and to my vehicle and went above and beyond to make everything perfect.

Hidden fee. Not cool moe, specifically agreed on the price and asked if those fees were coveredread more

Just don't, the car lasted less than 3 months before I had to have it towed because the AWD stopped…read moreworking correctly, an issue I contacted them about but they never responded to. Go somewhere else

people don't buy car from this dealer i just buy a Honda CRV from them two months already giving…read moreproblem problem in the shop over a week now problem after problem

Scamrock motors! I bought a Volvo v60 3 months ago from them for $8,495 and the engine was…read morecompletely broken and needed well over $7000 of repairs. They did an awesome job of lying to me and when I called them out on Google reviews the owner tried to act like I didn't buy a car from him, what a tool. Attached is a photo of the sticker of the car I bought so the owner can't try to gaslight me again.

Great value and service. Will certainly buy my next car from Shamrock. Will buy my next car from…read morethis dealer

They need more professionalism, rude and unwilling to help with anything I asked wouldn't even much…read moretalk to me. Will be turning people away from here as much as I can do not go here I repeat do not go here.

Folks, all I can say is save yourself the aggravation of dealing with this dealership. Too long to…read moreexplain but the transparency, customer service and Thrift Investment Corp they use for financing, is nothing more than smoke and mirrors. Don't spend a week of playing ping pong with no answers, no follow up, or no desire for them to sell a car. If you have a good credit rating, they will NOT approve you. They are looking for low credit scores and people with credit issue to stick a 13-29% interest charge to on long term financing and additional fees. Too many good transparent dealerships around to get involved with this runaround. They couldn't even answer basic questions of what conveyance fees or a general breakdown of the cost of the car. Almost one week of stringing me along before I got a letter of denial. That's with a Fico 8 Model of 787. I have five days of transcript that are too long to put on here but trust me. I've bought cars for 60 years and have never run across anything quite like this. If I could give A-1 ZERO STARS, I would.. STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SHAME on you, A-1 for running a business in the manner you do... OMG, BUSINESSES LIKE THIS GIVE OTHERS THAT REALLY TRY A BAD NAME.

This dealership when buying a car are very helpful. Prices are not too bad but when it comes to…read moreservice, they're kinda high you could probably check around and see if you can find another service station repair shop that could probably do it for less. It's always good to get a second opinion which we should've. Like they say, live and learn. Over $660 for Nissan versa struts

Mike was great to work with. He managed to get all the repairs done and new tires and had us in our…read morenew vehicle within a week. I had a lot of questions and he was patient and responsive to all messages. I ended up with my dream truck and received a generous trade in for my old one.

Went here late at night to buy a used car with an acquaintance. Frank was kind enough to drive back…read moreand show us the car even after he was closed. My acquaintance was in limbo, but eventually decided against it. Frank had a great deal on the car we looked and is willing to work with you. He was even ready to come up and open up the garage for a sale on Christmas eve if the deal was happening for sure.

We test drive a few cars on our own. Found one we liked. But trying to own one proved difficult,…read moreseeing that I wanted to finance!! After test driving we spoke with Mike & told him which car we selected. He asks "I take it you're paying cash?" I told him "no some down & financing the rest" he proceeds to tell me they don't do that there! Yet they have a finance calculator on their website!! Agggh! What's the purpose of that? After a bit he does say down the street AAA finances & ask me what's my credit like. Well I have very good credit but at this point I don't want anything to do with this place. I drove an hour to this place to learn that my money's not green here.!!

So if I could put 0 stars I WOULD. This place is the biggest scam ever. They sell cars with…read moreproblems, first off I bought a 2013 Honda Civic recently and on the same day I went to put gas because they didn't fill my tank gave it to me almost empty. So had to do that, and come to find out that while I was pumping the gas the gas was leaking and wetting the whole floor as I was pumping. I left the gas station and parked to see and saw a massive leak coming from the gas tank area underneath my car. I called and spoke with Dave he said to bring it in and they took care of that issue when I put them under pressure and demanded that they took care of it due to the fact that it was a safety hazard. So then he gave me a loaner blah blah blah. Fixed it the same day. I drove it off and then about a 2 weeks after buying the car cash, the unthinkable happens, driving from the beach the car in the middle of the road just shuts off and starts smoking up. Won't respond and it wasn't the battery AAA checked it and said it's engine issue, brought it to my local mechanic and was told that the dealer half assed a lot of the issues on the car. Said that they pretty much let a beginner take care of it. Which most of the mechanics there are not certified or have experience with fixing cars. So fixing that with my mechanic and NOW hopefully there won't be anymore issues. I won't buy again from this place, due to the fact that they don't care about their customers. They just care about the money and not the overall safety of their customers. Shitty place. Like I said, if I could give them no stars I would.

Bear car shopping experience ever! Quick, honest, and even accommodated everything I asked for…read more Lower prices than others also.

This place sucks. Absolutely terrible…read more The woman in the office is a terrible communicator and doesn't respect her customers AT ALL. She screwed me on a trade . She cuts out of work early and there's no there to take care of the proper paperwork to buy a car. They aren't serious about their business and could care less about their customers. The car I bought was said to have been checked out as far as being road ready It was 100% not. On my way home after I bought the car I was on the highway and noticed a vibration. It was a seized caliper. When I went to have it checked out, the brakes were shot in the front, the suspension was rotted ALL THE WAY AROUND THE CONTROL ARMS WERE SHOT in the front drivers side. I was sick to my stomach after hearing this. I will be reporting them for false advertisement and may even get a lawyer STAY CLEAR AWAY FROM THIS PLACE. They are selling cars that they say are road ready..... LIES. LIES. LIES. . I

Now, I'm no mechanic, but I've been working on my own vehicles since I was 14, roughly 40 years…read more Most of the time I can diagnose and take care of all my vehicle repairs and service. But when I have an issue that I can't solve or diagnose, these guys will figure it out, then hand my truck back over and allow me to perform the repair. There are shops out there that will not do this, which is not right. They insist on doing the repair job and charging an astronomical labor fee, plus double what the OEM parts actually cost. Don's Auto will diagnose and then hand my vehicle back over to me as I prefer. I value this and will gladly return the business, also allowing them to handle the big jobs like timing belts. Ugh!

Great guys, great service. So hard to find a shop now where they are honest and have expert tech's…read more Been a loyal customer for years and will continue to bring my work to Don's.