This is a review of the service department…read more After filling out a service request order on the company website, within two days I was contacted back by the sales manager, who facilitated this purchase of the Acura When I test drove the car, the back up camera was on the fritz, and I mentioned it to the salesman So here I called to schedule an appointment and things are going smoothly cool nice job. Thanks for taking care of senior citizens.

I purchased a 2019 Honda CR-V from this dealership in August 2025, 52,000 miles and within 9 days…read moreof possession the vehicle had a major engine failure. What should have been an exciting purchase quickly turned into months of stress, uncertainty, and constantly having to chase answers. I was told that the vehicle had to be brought back to this dealership because the warranty would not cover the repair within the first 30 days of purchase. However, the dealership then kept the vehicle beyond that timeframe and ultimately processed the repair through the warranty anyway. As a result, my warranty coverage was used to repair a vehicle that, in my opinion, should not have been sold in that condition to begin with. Very sneaky! At one point, I was even made to feel like I was somehow at fault for driving the vehicle--when in reality, I purchased a car to use it, not to worry about whether normal use would cause it to fail. That moment really stuck with me. I was told they see these issues happen everyday to cars that this is normal. I was told the issues were due to the age and mileage for the vehicle. Zero accountability. After finally getting the vehicle back, the same issue happened again not long after. I completely lost confidence in both the vehicle and the dealership's ability to properly fix the problem. I was advised NOT to drive the vehicle off the lot as I would do more damage and warranty wouldn't continue to cover the repairs but they had no concerns on damage or safety having us drive 1.5 hours there twice for repairs. What made this experience worse was the way it was handled at a management level. My interactions with the general manager came across as dismissive and I was appalled by the statements made as they were very unprofessional. Honestly an embarrassment for their organization. I understand that cars can have issues--but how a dealership handles those issues matters just as much. In this case, the lack of transparency, poor communication, and how the warranty situation was handled made an already difficult situation much worse. If you find yourself in a similar situation, know that you do have options. You can file a complaint with the Connecticut Department of Motor Vehicles, which oversees dealer practices and consumer protections. It's called the K-35 Dealer Complaint Form. I'm sharing this so others go in informed. Ask questions, document everything, and make sure you understand exactly how problems will be handled after the sale. Don't count on transparency from this dealership. They won't tell you the vehicle being sold just had a major engine repair 2 days before sale. The same engine repair that had to be fixed twice, among other parts that were affected in the process.

The service staff at Schaller are always friendly, attentive, and knowledgeable. I've been going…read morethere for 10 years with never a bad experience. The recent remodeling has improved an already nice waiting area. Drinks, snacks, magazines, newspapers, and TV make the time move fast as you wait. If you buy a car at Schaller, the service team will ensure you enjoy your Acura for a good long time.

Went to get an oil change and they told me that I was getting full synthetic oil, but when I looked…read moreat the paper it said synthetic blend. After my car was they gave just gave me the paper work and walked away didn't explain the what was done or needed to be done. So I try to call because and get an explanation if I had to bring my car back soon for an oil change have been able to talk to anyone! 3/10/26 still haven't heard back from Schaller Acura they said someone was gonna reach out to me!

I recently purchased a new Civic Hybrid Sport Touring Hatchback from Sullivan Honda. While…read morecloser-to-me Honda dealers advertised MSRP + additional dealer charges (despite end-of-year pricing proximity), Sullivan Honda advertised discounted pricing while having superior inventory choice. In-person negotiation and sale were pleasantly personable without the typical pressure and B.S.. Salesman Jessie Santiago tolerated my fussiness and ensured my satisfaction during and following the sale. My one visit to their service department was also a positive experience. I highly recommend Sullivan Honda.

I took a field trip to Sullivan because they had the car I wanted in the color I wanted…read more It's a fairly small dealership and it was quite busy when I walked in on a Saturday. I knew what I wanted and had done enough research and been to enough Honda dealers to move quickly assuming we could get to a reasonable price on the new car and on my trade. Mine was an unconventional deal in that I was mostly dealing with the sales manager rather than a regular salesperson because they were all busy. But honestly that worked better for me because I was already past that and just looking to complete the deal. After some haggling and negotiation we got to a reasonable deal and I walked out with my new car. So I got the car I wanted at a reasonable price. I like the car so overall I would consider myself a reasonably happy customer. The reviews on Sullivan Honda seem to be generally favorable so I guess I'm not the only one. So I guess it f you need a Honda you could do a lot worse than Sullivan!

I live in Irving, Texas and trade cars often. Back in 2016 we bought our 2016 Honda Accord EXL and…read morethe selling dealer was ridicules on the extended warranty, a quick google search showed me a post on FB about a customer buying their extended Honda Care warranty from Josh Wagner at Curry Honda, sufficed to say, we have purchased 6 Honda Care warranties and I have referred to a few of my friend and family and each and every time, Josh made it so simple, easy and we saved big time. People get pressured by their selling dealer's finance dept. to buy an extended warranty from them, at a major markup. But Curry sells so many on-line, in person and over the phone, they can offer a HUGE savings. Josh is awesome to work with on buying, canceling these Honda Care warranties and makes it so easy. We will continue to buy Honda Care from Josh at Curry Honda Chicopee.

I dropped my car off the night before for a service recall and a state inspection sticker,…read moreexpecting the services to be completed the following morning. Unfortunately, the entire experience was extremely disappointing. I never received a call in the morning confirming that my vehicle had been received or reviewing the services that were supposed to be completed. When I called Curry Honda myself, the service advisor assigned to my vehicle was never available. I called multiple times throughout the day and was unable to speak with the advisor. I was also informed that the inspection machine was not working, which was especially frustrating because this seems to repeatedly happen during August and September, when many customers need their inspections completed. Eventually, I was told by the cashier that my vehicle was ready for pickup. However, when I arrived, I found out that the inspection had not been completed. I was then told that I would need to drive approximately 100 miles before the vehicle could be inspected. To make matters worse, when I received my vehicle, the tire pressure warning light was on. Instead of checking the pressure of all four tires to determine why the warning light was activated, the advisor simply reset the light. Overall, this was an awful experience with very poor communication and customer service. I expected much better communication, attention to detail, and professionalism, especially when leaving my vehicle overnight for scheduled service. Based on this experience, I am extremely disappointed with Curry Honda's service department.

I took my truck to get an estimate on fixing my transmission. The next day I was told they would…read morehave to take apart the transmission and charge me 2 days labor in order to give me an estimate. I passed, and went to pick up my truck. When I got there my dashboard was dead. None of the instruments work. They claim they didn't do anything to it. I took it to another mechanic who explained to me that it would have been eastern transmission that disconnected my dashboard in order to do the diagnostic. Don't take your car thwre. They will break it an deny it.

I went to Eastern after stopping at a couple other transmission repair shops in the area. I'm glad…read moreI came here as the service was fast and professional and the price was fair.

D- service from Chuck and Eddies. They scheduled a clunker junker pickup with me on Saturday from…read more8-2 and never showed never called. Then I get a call Monday morning while at work saying the driver is outside your house, no warning no call. The secretary said she tried to call and let me know, but no missed call. That is not all, then I forgot to take my plates off before they took it and I called the office and the lady told me 2 different times, on two different calls she will try to contact the driver and get back to me. No call back. I called the next morning and no answer, it went to voicemail. Pretty sure they are screening my calls. Horrible company imo.

Outstanding! Very happy with the price they offered me for my 2003 Toyota highlander. The…read moregentleman that picked up my car was helpful and very polite. I highly recommend them!

We have had our cars repaired here for years. They are very reliable, honest, and do a good job. I…read morehighly reccomend this auto repair business.

This review will cover about 1 year of service/repairs. I went in for a bad alternator that they…read moresaid was fixed, indicator light came on less then 5 miles down the road, 2 more return trips for service they told me they put in a NEW one,WHAT!! I thought the first one was NEW??? Second trip for service was a tune-up, I was told the distributor had a crack and I needed a new one, when I went to pick-up my vehicle they told me they had to put in 3 distributors to find the right one to get it to run right, were these USED parts again. I was getting 18/20 mpg before tune-up,now I'm getting 8/10 mpg,engine running rough and now $400.00 less in my pocket. It looks like they use Used parts to repair customer vehicles and charge top dollar and only hope everything works. This business does AAA towing with several used/junk cars on the property, one can only wonder if these are the parts being used.

My second purchase at this dealership. A Pristine Jeep Grand Cherokee Overland.Fairly priced. Quick…read moreand courteous service in a relaxed friendly atmosphere.Doesn't get better. Highly recommend.

Shady place to do business. Fernando is a blatant liar. Don't believe a word he says. Most…read moreunethical person I have done business. Lies straight to your face about servicing a car you purchased from the dealership. The owner Kenny also lacks responsibility to the customer. What a nightmare!!!!!!!!!!!!!!!!!!!! Buy from a dealer that lives up to their warranty.