Very expensive however the individual I spoke with continued to talk about how the new president…read morewould take care of things. Not interested in talking politics with a business

My wife and I had a recent trip to Niagra Falls and we used a Touch of Class for our ride from the…read moreairport to the Hotel. I emailed them to get a quote and it came back very quickly. John who contacted me back was extremely professional. He went over Covid protocols for going into Canada and back to the US. Even gave us good times for pickup to make it back to the airport on time. We did find out the two days before the trip that passports were not up to date. Contacted John and he made all the changes for us. Now for the night of the flight into Buffalo. The plane got delayed into Buffalo by about 60 min, so we are now a little after 11 PM to land. We get to the baggage claim area and meet John (not sure if it was the same John as on email). He was amazing and friendly. We waited for our bags, and it appears that one of our bags did not make it with us. John patiently waited with us while we went and filed paperwork with the airline. John still made the night special for us even with all the problems. John got us into the limo and the ride was amazing, he even offered to stop and get us something to eat because everything was closed nearby. The pick-up from the hotel was perfect too. John picked us up in the SUV for the return trip. The car was still amazing and the drive was smooth. Had a great talk with John and he was able to talk about all the history of the area. Not being from there it was extremely interesting. This was an anniversary trip for my wife and me, and we felt like VIPs the whole time. I could not have asked for a better experience. Thank you all for helping make this great, and for anyone reading this review please know that A Touch of Class will take care of you.

Well-appointed and clean car. Our driver Sam was great: punctual, knowledgeable, courteous,…read morehelpful and an excellent driver. I would use this service again.

Seeing how this had great reviews and I was up for a few more trips, I booked this over my usual…read moreairport limo. Overall, great new cars, on time, ok cost, and good drive... so why the 3 stars only? The driver behaviour is what made is just a bit 'blah'. I called into their toll free line and they were quick to respond and take all my information to get the airport limo booked in 5 days advance. I liked how the driver came in early and waited nicely on my driveway till I was ready to leave. The car was spotless and new. I appreciate how the driver was clearly not new to driving in Canada and went at a good pace on the 401. In addition to that, it was clear that he was a very safe driver and anticipated the other driver behaviours. He was able to make polite conversation throughout the route without being too personal. That was a nice touch. When it came to paying the driver, the amount given was no issue but as I swiped my credit card, it came up with a choice of 3 tips ... 16%, 18% or 20% tips. This tip amount was definitely high and out of my company's policy so I gave him what my company allows (12% max). When I handed him back the credit card terminal, he made a face that was clearly unhappy and a dirty look. He didn't even bother to say good bye as he dropped my bag in the middle of the road instead of the sidewalk by the terminal. It was a stark contrast to the behaviour during the drive. I get that he wanted more than 12% tip... but his final behaviours definitely didn't earn it or repeat business from me. I'm going back to my other airport limo service.

Gayle and I had a nice ride from Pearson Airport (YYZ) to the Toronto Hilton (Financial District)…read more Our guy wasn't particularly chatty, but he did do the "basics" very well: - Loaded and Unloaded Our Luggage Luggage - Provided a Clean and Comfortable Taxi - Safely Drove us to Our Destination - Took the Most Direct Route Which Resulted in a Reasonable Fare

will charge your credit card multiple times if you try to change a pick up time or cancel. driver…read moretold my wife her card was declined then they charged both her card and mine. fraud.

Thomas was our driver and he was phenomenal! He was very polite, prompt and made sure we had a…read moresafe, fun evening! Thank you Thomas! It has been a pleasure dealing with this company! They have answered so many questions and concerns all along the way and have been greatly helpful and accommodating! Thank you for your Bussiness!

My experience with the customer service is similar to some of the reviews below about the office…read morebeing rude and claiming to be "super transparent" about prices. I usually get a bus service 4-5 times a season and have never had an issue like this. I booked a Sprinter from 716 Limousine for the 1/12 Bills game and was quoted with a base rate of $695 plus a 20% gratuity and 4% fuel surcharge (~$867 total), but after changing my time to pick up time and discussing with them, my new charge came out to $933.72. The extra $66 was what I had assumed was the charge with the added time, as I was told it would be "not that much". Also, this was on my invoice before the game and up to the afternoon of 1/13 as seen below. Without being informed, they had processed an extra $190 charge labeled "Additional Charges 1" bringing the grand total to $1130.72. I did not receive any documentation of this beforehand and when I called to discuss this, I was told it was for the additional time. I was also told that "their staff was well trained", so there is no way they could have been wrong about the pricing ahead of time, and that, "they were very transparent" despite not sending me updated price documentation. Out of the dozens and dozens of buses I've taken to Bills games, this was by far the least transparent, and the most expensive. Not once have I had the price change like this without advance notice and then have the company imply that I should've known. You don't have to look far to find better, cheaper options. Book with someone else. Also shoutout to our driver Dave. 5 Stars to him.

Hamilton Best Airport Shuttle black Car Service Early Morning wake UP Call Excellent Servicesread more

From the owner: Hamilton Black Car Service welcome Last Minute Limo Service To Airport Early Morning Wake Up Call…read more pre Paid Service welcome Buffalo Airport USA Trips Michigan, Ohio New York City We Serves All Area

I was looking for shuttle/car service that was reliable and that would take me from Buffalo…read moreInternational Airport to Niagara Falls, Ontario, Canada and back that was reasonable, reliable and had great service. This company had 5 star reviews on another website so I checked them out online and in emailing the company with my questions, Cory answered my questions and as a bonus I booked 3 months in advance and was able to use their winter discount special! The drivers I had for my round trip, Bill and Paul were prompt, professional, and friendly and you don't share the ride with anyone. I would recommend this company without hesitation! Don't forget to tip your driver at least 10 to 15%!

Great experience being picked up...driver text me before my flight and gave instructions on where…read moreto be picked up at the airport and the time - perfect!. Then you get to the return. Nobody from the company called or text the morning of pick up so I sent an email to the owner Cory and text my prior driver. It's an hour before we need to leave and nobody has set up a time or confirmed our pick up. I finally received a text from Cory to say he would be on time and then had the nerve to chastise me for checking up on him and told me to be patient. Funny, I get ghosted from Cory with no direction on a pickup and then he has gall to blame the customer. He then proceeded on sending multiple harassing texts to show his immaturity. If you have a flight, I wouldn't expect to make it if Cory is in charge however expect to get talked down to the whole ride. DO NOT USE THIS SERVICE!

Great service and reliable taxi. They have experienced and licensed drivers so I trust them more…read morethan uber or lyft new drivers. You can easily book a car online or call them. Their cars are always well maintained and they are required to clean them everyday.

Great service! I use them every time I fly. Today I realized that I booked the wrong date for my…read morepickup and they still arrived to pick me up within 15 minutes of calling. They are always on time or early.

Getting from the arrival area at the airport to the express train is a long and winding walk. But…read moreit is well signed, and once we got there, staffed with friendly people to help the clueless. Pay for the ticket at the kiosk just before the platform to save a few dollars. You can use your credit card to pay, swipe to get in, and then swipe to get out once you exit the train. Union Station is the last stop, and from there you can easily connect to the subway. Once you know how to do it, this is probably the least stressful and most economic way to reach the city. And the most environmentally friendly too!

Very convenient service but needs an extension of hours! I know it may be wishful thinking but 24/7…read moreservice would be amazing. Or at least starting around 4am, as there are many early flights. Coming in late also might limit folks, as they plan to take the UP and come in later than expected. However, fast and efficient!

I like Porter…read more They're nice, they're low-key, they treat their passengers well. It's a small airline and they really do their best. Our flight to Calgary on Westjet (ugh) proves just how far BEHIND Canadian carriers are in terms of Customer Service and professionalism. Air Canada too, sucks, based on my numerous experiences. For a teeny tiny little airline, they make it a tolerable and easy flying experience. Seat quality and amenities are budget tier.

Flew internationally with porter out of Pearson for first time. Wife had to use wheelchair service…read morefor first time. Went well after a 10 min wait someone showed up took us through customs straight to the gate. Then another person showed up to wheel her to the planes door. All very smooth and everyone very pleasant. Plane was clean, but washroom floor was wet. Stews were great. We had upgraded to more legroom which also included a meal. Bonus points for meal. Cold breakfast, see pics, it was excellent. The bonus points were for not a single piece of plastic. I was surprised at the amount people taking advantage of the free liquor at 10:30 am. Also included in fare was priority luggage unloading. I literally was among the last 2 dozen of passengers to finally get our luggage. Only place where the ball was dropped.