Made a stop at Victoria's Secret. Looked at some fancy under garments. The pajamas looked comfy but too hot now to think about that. Helpful staff will help with your needs. They also sell fragrances but I choose to be au natural. Shared parking lot and WiFi. read more

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Amazing customer service. They are definitely trained in service. I tried to call when it wasn't so busy though it was just after Christmas and New Years. They didn't mind taking my call and letting me know if there was a certain item in my size. I did have to call a couple times as everything was out of stock, including online.. My husband had purchased some items for me for Christmas and I gave him the incorrect size. I came in once the items were available. They kindly exchanged everything and what they didn't have will be sent to our home directly. This way we could do an exchange and keep the same deals. Fast and friendly. I really appreciate them making everything so easy. read more

Victoria's Secret - Lingerie Near Me - Peoria, Arizona

The girls are standing up front in a group when you enter, one girl greets, back to the gossip! Can't find what you're looking for but don't fret, each time you catch one of the girls eye they flip around and duck for cover behind the corner! One Lone Ranger ringing up everyone else so be sure to always schedule in an extra few minutes to wait in line, however she will be the sweetest, most over worked and under appreciated person so be sure to thank that sweet girl! read more

Victoria's Secret has gone down hill... staff was too busy talking among themselves that it was almost impossible to get their attention- let alone have one of them actually OFFER help. No one did. You'd think the store was swamped... it wasn't. The only customers in the store other than us... another woman, and one other couple. My boyfriend and I went in looking for bras and undies for our vacation, selection was difficult to find and no one helped. What happened to the days where the associates would help by bringing you a different sizes?? My boyfriend had to navigate the drawers and hangers by himself instead. I think I'll order 3rd Love or adore me on line before I battle the dregs of Victoria's Secret (ever Frederick's has better customer service! read more

My all time favorite Victoria's Secret store. Associates are always helpful. From the minute you enter the store and long after you get all the help needed. If something is not there, they will order and ship it to your home for free. The store is clean and neat. The store manager, Anna is so knowledgeable, friendly and always helping. I highly recommend this store. My fun place to shop. read more

Don't shop very often at VS, mainly because of the constant upselling of everything, poor quality in the clothes and bras and not great customer service. Decided to stop in today to just look around to kill sometime and decided the only think I was really interested in was looking at the body care items. They were having 5 for $35 which is a good deal but it was on the selected sprays and lotions. I don't use or like their lotions so I decided to at least try to find 5 I liked. Harder than expected, I could only find 3, only 2 that were even part of the sale. I go to check out and the cashier kept egging me on to take advantage of the sale which yes, it would have been cheaper, but I only liked the ones I had and I don't need back ups because they last forever. It felt like I was irritating her by telling her I wasn't interested but kept thanking her. She then pawned the rest of the transaction off to another employee to complete and she started talking to another employee. Not to mention how DIRTY it was inside, more so where all the body care products were at. Testers and random stuff all over the floor. They needed someone to go around and not only face the products but to also just clean up because it looked chaotic. This is probably the last chance I give Victoria secret. All the stores are the same. Not to mention how they 'added' more sizes but yet have shrunk the existing sizes they have so now a large is a medium and so on. read more

Although lost in the store, Jamie was quick to help me find my way and told me how to use my coupons. She also was very good at directing me to all the special sales items . I would recommend all the husbands looking to find a great gift store for the wife with good customer service try this location. Thanks again, Jamie. read more

The employees don't let you shop in peace. All they care about is getting a sale & get pissy when you want to be left alone.

Great customer service from the moment we walked in. My sis and I were out shopping and wanted to check out some of the perfumes and lotions on sale . There are so many options which I love. The store was very clean and organized and every employee we came across greeted us and asked if we needed help. Definitely will visit again. read more

I think that all Victoria's Secrets are essentially the same, but I like this one location in particular because, 1) it's close to home, 2) It doesn't seem like it's always crowded, 3) Service is great! The ladies there are actually very helpful, and friendly, I haven't encountered any stinky attitude, and they've treated me really nice. I recommend this location! read more

This review is for today's visit only, not overall for the business. First of all, I spent over an hour doing random things waiting for the store to open at their advertised opening time of 10 am, only to find out that they were not going to open until 11 am. Strike number one. I went home for a few hours and decided to come back after lunch. When I arrived a line wrapped the building. I understand that, due to Covid, since they are limiting the number of people inside. However, when I got inside and found what I was looking for, I went to the back to try on my items, and the fitting rooms are closed. I asked a worker and they said, it's " buy and bring back for exchange or store credit." Really?!?! So not only would I need to choose a couple of items I'm not sure would even fit properly, but then when I figured that out, I wouldn't be able to return anything for a refund?! So what if I exchanged and those items didn't fit either? What a long drawn out process, when having open fitting rooms would eliminate that hassle. How hard would it be for the fitting room attendant to wipe down door handles with disinfectant? Just as background, my purpose for my shopping trip today is because my size has changed since my last purchase. I'm not sure what size I should even be purchasing (I did measure at home, but that doesn't necessarily work for things fitting me properly). This was just a very disappointing and time-wasting experience for me. I'm not cold-hearted and I know how inconvenient Covid has made things, but closing the fitting rooms for these types of items seems so extreme to me. These are the items that definitely need to fit properly, and Victoria's Secret prides themselves on helping customers have underclothing that fits the best it can possibly fit. I'm not interested in going back and forth, when all I need is something that fits properly. read more

the cashier Edna was so polite nice positive made my experience wonderful plus two other workers very helpful nice polite help me a lot looking for the right outfits and clothes and being a transfemale they were very positive and very thing is well organized would definitely come back when I'm from Denver CO read more

Absolutely the best customer service I've ever received!! The second I walked in someone was helping me. I needed to be measured because I wasn't getting the right size online. They helped me find all the right bras and exchanged and reordered the right bras that they didn't have in stock. Great service!!! read more

This is my go to Victoria's secret. It's always clean and friendly. A lot of the other VS stores girls are rude and the stores are just mangled, I don't find that at this location. It's a freestanding store so you don't have to go through a mall which I like that. read more

This is a nice Victoria Secrets. I love the location its convenient being that its not located inside of a mall. I went in today to use my coupons from the mail. Got my 2 free underwear with purchase and used 2 other coupons. The store is laid out nicely. It's clean and the staff is friendly. read more

Victoria's Secret - Lingerie Near Me - Peoria, Arizona

Generous, but long wait. We got a mailer from Pink and a mailer from Victoria's Secret that included coupons for free gifts without purchase. It was great. We used three different coupons and were treated to lovely prezzies. The sales clerks were nice on the floor. The only downside was the waiting at the cashier. The lines were long and the service a little slow. Other than that, we loved our presents from Victoria's Secret and Pink at Park West. We were fortunate to find a parking spot close by. Park West's parking can be challenging sometimes. read more

Good quality underclothes & reasonably priced lotions & body sprays. Their year round 5 for $25 underwear sale is a great bargain! I have yet to find a better deal for underwear that are that well made, comfortable & cute. The bra's can be pricey, but they frequently have sales and send out discount coupons. My 2 favorite body sprays are Very Sexy & Bombshell. I like that they have travel size bottles for $10. It's so much easier to pack them in a carry on or a purse. Their lotions are very similar in look, feel & price to the Bath & Body Works lotions. read more

My all time favorite place to shop. I am obsessed that my husband sometimes has to band me from going lol everything is amazing in the store including their employees that always make you feel comfortable read more

I prefer this location over the one at Arrowhead because the parking is convenient and it isn't as crowded as the mall location. Bath and Body Works is also located right next store, what a shopping trip bonus! Merchandise is usually well-stocked, but they will order the items if your bra size/color is not available. The underwear displays seems to be the busiest, mostly surrounded with ladies shopping for undies during the sale. It's pretty funny when you see a random guy shopping for panties with their girlfriend, usually a younger couple that probably just started dating. LOL! The staff have always been very friendly and the check out lines are pretty quick. read more

The staff here is incredibly rude and unhelpful. Plus the selection is limited and they don't carry all styles. I will go out of my way to NEVER visit this location again! read more

Working in retail myself and knowing how a customer should be treated, my experience was awful. When I walked in I walked past THREE employees and was not greeted once. Then after about 10 minutes a guy asked if I'm still doing alright. I was never checked up on in the beginning so what do you mean if I'm STILL doing alright. I was in the panty area looking for my size where two employees were folding panties and having a personal conversation right in front of me, but still I was not spoken to at all. They are not very big on customer service! read more

All I have to say is thank you for giving us a hard time for wanting to exchange a rob that was defective... and for talking to us like we're idiots read more

I am very disappointed with this place. Their customer service sucks. The staff is rude. Because of the people in this store, I will never go to Victoria's Secret ever again. read more

I've been to this location 3x and was not satisfied with the level of customer service and satisfaction. There were minor issues that could have easily been addressed and resolved, such as a consolidation of gift cards, price consistency, and honoring an error they made. A major disappointment was the cashier *not* telling me the reward I was entitled to and preventing me from utilizing it in its entirety. I will not return to this location and look at Frederick's catalog instead. read more

Extremely friendly staff! They were pretty busy for just opening and understaffed for the rush, but they made sure to greet and help everyone with a smile! I was very impressed! read more

The ladies were all helpful, knowledgeable & plea sent. All VS can't boast that but this location can. WTG Peoria!

Love this location! It's close to home and rarely ever crowded. If your anything like me and dislike being in crowds stuck inside a mall somewhere..then definitely come here. The girls are always helpful and willing to do anything they can to make your experience easier. read more

Just left V.S from the semi annual sale and I was the 2nd to go in for a "free" tote bag which I received but was told I still need to check for inventory purposes. Which is fine, I get it. But when I was ready to check out. I was asked to choose between the backpack or the "free" tote. I went with the backpack because it was better quality and it was for my $200 purchase. And the guy tossed the "free" tote to the back counter. But the tote bag was free with no purchase necessary! And I wasn't allowed to have both. read more

I recently went to the one at arrowhead and was really disappointed. Everyone here was super helpful and very sweet, will definitely be back! read more

Worst customer service ever, they have 10+ people in line to check out and one associate running a register and one on the phone!! All the others are just walking around talking. read more

Welcome as we walked it. Store we very clean Ben for having the $5 underwear for $28 deal. The tables were nicely organized and had many options. Roger was our cashier and he has amazing customer service, went above and beyond. Never made us feel that we were taking up his time even when the line was a bit long. read more

I needed a new bra. I went to this store and they had salespeople who helped measure and fit me all the while being modest and professional. I left with a great fitting bra and ordered a second one that they shipped to me at no extra charge. It was one of the most pleasant shopping experiences I have ever had. I left feeling happy. Very pleased and enjoying a nice supportive bra. I am 47 yrs old. read more

This review is regarding phone customer service not a local store. I'm currently a Victoria's Secret cardholder. I've enjoyed excellent customer service when ordering via phone or online. That's why I'm surprised to have a poor customer service by Sandra employee # CJSK089 a supervisor. On December 10, 2017 I called customer service inquiring about $20 holiday rewards card. I placed three qualifying orders to receive three rewards; I thought. After speaking to representative (shop keeper) I was not clear on why I would not receive three $20 holiday rewards. The representative was very pleasant, but I was still unclear. I asked to speak with supervisor to hopefully get a better understanding. I was transferred to supervisor Sandra. Our conversation was quite lengthy so here's my overview. Quite abrasive Sandra stated to me; "you do not have three qualifying orders, so what else can I help you with." If just that was said in that manner I'd over look it. Sandra also said, I'm trying to TEACH you (exact words) so you'll understand. At this point she started talking very, I felt she was being condescending and I stated that. There were other things said in this manner. I asked to speak with her supervisor. Sandra said,"you've reached corporate the highest level so what can I do for you (exact words)." I asked if she had a supervisor she repeated the same. I said to her;"unless you own Victoria's Secret, you answer to someone ". Sandra then gave me her supervisor name Karlie Goodridge. read more

Love this store...associates were very nice....ran out of something i wanted but overall very nice..i love that its not in a packed mall

Very bad customer service , I try so much with this location cause it's the nearest to me but heya re always so rude in helpful,

It doesn't matter which location, there is always the longest lines at the registers. I dread every time I go shopping at Victoria's Secret. Every time I am in line I just watch how many people get frustrated waiting and get out of line and put their purchases down and walk out. I am a patient person and I work in the retail industry but isn't there something you can do to speed up the check out process? Once you make it to the register you are asked a bunch of questions and I know it's their job to ask these questions but I just want to get in and out quickly as possible. read more

I went in today, January 4, for the annual sale. The areas where the hanging sale items were, were not properly marked at all!!!! There was no way to tell if it was accidentally put there or not. I asked a sales associate what the price was and let her know nothing was marked. She just guessed at the price.....super helpful...NOT! Another nearby shopper was experiencing the same frustration as myself. I went up to check out and asked the cashier to check the price....she said they probably were regular price....wrong...they were on sale. Don't get me wrong I'm happy they were but how are customers able to shop without accurate prices???? I was allowing myself to spend 350 today because I love the annual sale....I spent less then 100. Why? Because people don't want to hold ten items in their hands full price and not knowing if they are paying that full price or getting a sale. Get with it!!! This location is horrible and I won't be returning!!!! read more

If I could write 0 stars I would. This location is the absolute worst locating I've been to and seeing the other reviews several agree. Go an extra 4 miles to Arrowhead where employees look professional and act professional. Always long lines and 1 person working while the manager with pink hair talks on the phone. In addition this goes to Victoria Secret as a whole-why are you the only business that needs a drivers license for a return? I have NEVER been asked to give my private information for a return. I didn't need my drivers license to buy the items. read more