Poor customer service. Common complaint amongst the reviews here. Came in with my Mom to buy gifts. We got a few handbags plus shoes. Asked for an extra carrier bag since two bags were squished in one carrier and didn't like to get either bag creased. Snotty blonde didn't want to give me one at first, but after insisting nicely, she grudgingly gave me another one and literally slapped the bag on the counter and turned her back. I was shocked and wondered how HR hires their sales staff. Rudeness a requirement maybe? But, I noticed tho she was very nice to the Caucasian customers before me. Mind you, you have a sizeable Asian clientele. Be nice to all of your customers especially the ones who bring you good business. read more

I would shop at another Tory Burch outlet but this is the one closest to where I live. They have great sales on the flats, and sandals all year round and often some sweaters and clothing that are currently full price in stores. However, the attitude of the staff and customer service is always a 1 star and ruins the shopping experience for sure. Last time I had a staff member roll her eyes at her co-worker so many times I had to ask for another sales lady bc she was ruining the vibe. Awkward. read more

After reading the mixed reviews here, I was so afraid that I would be disappointed. Especially since we have to travel one hour to get there! So I am extremely happy to report that it was a fruitful trip. There was a line to get into the store but it moved quickly. I knew I wanted a pair of wedges so I headed straight for the shoe section once I got in. For an outlet store, the selection was impressive. I was sad to see the Reva going for $199 when I had bought mine at full price, but oh well! I was lucky enough to be helped by Gina, who was an absolute darling. She was super patient and polite, even after I asked her to get me sizes for 6 different pairs of shoes. I wear size 8 and was pleasantly surprised when all the shoes that I was interested had my size. The store is quite big, with handbags and clothes taking most of the space. There was a whole wall towards the end of the store dedicated to shoes. There are lots of seats in the shoe section so SOs and kids have plenty of space to sit while they wait. I ended up getting 2 pairs of wedges because I wanted to take advantage of the offer (25% off purchase of $300 and above). Love them both! read more

Tory Burch - Nabbed 2 pairs of wedges! - Women's Clothing Near Me - Camarillo, California

Tory Burch outlet has great customer service and great selection . My husband and I were looking for a gift for my mother in law and found the perfect gift thanks to Edie . She was amazing and attentive . Edie was so nice to my husband and I . It was a pleasant visit and a fabulous store. I will definitely be coming back soon . I fell in love with the store . We couldn't be more happier with our purchase . The best products for half the price . Love it . read more

Being a Military Vet in this store I'm not allowed to get discount which they advertised they give to all active, retirees and family members and the reasoning was I was told " because of my buying patter , which means I buy a lot" it's just doesn't make a whole lot of sense. It's amazing this manager name baldy Carlos in this store can target or single out one customer just because per his words my buying pattern , his definition is " I buy Tory Burch product a lot" and give , gift, to a lot people .....Guys it's not the brand , it's the manager and policy that's stupid.... read more

Love shopping at Tory Burch , All the employees are so friendly, especially Valerie & Jayson ! read more

Tory Burch - Women's Clothing Near Me - Camarillo, California

The worst customer service they don't acknowledge their customers at all. Very rude don't have any professionalism. A disappointment to consumers who spend a lot of money on their products and don't even get acknowledged. CORPORATE NEEDS TO STEP IN AND RETRAIN ASSOCIATES. Do not shop here I repeat do NOT shop here. Take your money else where you're appreciated. read more

Dear Tory Burch, Your Resort 2018 collection is inspired by the Romanian traditional clothing. One of your coats is almost identical with a Romanian Coat from The Metropolitan Museum of Art, New York. http://www.metmuseum.org/art/collection/search/126983 We kindly ask you to give the right credit for your inspiration. Thank you read more

I hate to tell u this but Tory Burch in the US is terrible. They told me that the online store and the retail stores have separate Customer service and the customer service number only caters to online purchases. If I bought the item from the retail store, I would have to go back to the retail store. I called the store at Camarillo Premium outlet where I got my shoes from. I informed them that I had my shoes for less than 1 mth and they were already starting to tear at the rims(?). They said that the shoes should last long and should not have been damaged like mine were but they said I would have to repair the shoes at my expense. It's like "Hey, we sold you a lousy quality piece of leather crap that looks good for 5 days of use and you can't return it since you have already worn it haha." Even at the outlet prices the shoes are expensive for 5 days of use. Based on the quality and non-existent customer service, I will probably not be buying from this brand anymore until they decide to wake up and get their act together. read more

Tory Burch - Bought this pair of shoes less than a month ago and there is already a tear. Tory Burch said that I would have to get it fixed at my expense - Women's Clothing Near Me - Camarillo, California

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2014 YELP 100 CHALLENGE - 004/100 I want to love this Tory Burch Outlet, I really do. But as much of a HUGE fan of Tory Burch I am, I seriously cannot find anything that I'm in love with here! Usually I already have items in my mind that I already want or I lay eyes on something that I immediately fall in love with at the store or online...but that has not happened to me while visiting this location. I think it's because the majority of their items are like last season...or last last season...or last last LAST season. Nothing is new or current (which is to be expected for an outlet) which is probably why I get disappointed when visiting this store. All of the old shoes are kinda ugly and you're like, "oh, well THAT'S why it's at the outlet store" haha. Makes me so sad! I feel like the best discounted stuff are the shoes. I saw a beautiful purse but it was still $550... Unless you get here early in the morning when they first open, there is usually a line to get into the store. There's a guy who stands at the door and allows people in one by one inside. The store itself is really small (much smaller than regular boutiques), and is VERY crowded, especially at the back since naturally Tory is most popular for her shoes. They have a lot of sales associates working here, yet they are all very busy because there are so many customers. It's hard to flag them down at first, but once you get ahold of one of them they are usually pretty responsive. Both of the times I've been here they've had a deal where if you spend a certain amount, you get a certain % off. Unfortunately it's usually a minimum of either $300 or $500 upwards. I feel like most people are trying to spend less than that if they've come to the outlet store to shop. Overall, I want to love this store, but I feel like I never find anything good. read more

First time in Tory Burch i was not impressed- Granted i visited the outlet store and not the actual Tory Burch store. Expensive overrated designs. Not much class really. Even the employees were bleached blondes that stared me up and down (Pretty Woman moment anyone?) Within the same category/price bracket: I'll take Kate Spade or Marc Jacobs over Tory Burch or Juicy Couture. I found this brand to be either too matronly, stuffy and frumpy or too loud obnoxious and trashy. Every item just seemed to miss the mark in one direction or another. Tory Burch is for the Sofia Vergara's of the world, not for the Sofia Loren's It is one step up from the Kardashian's and the Snookie's trashy taste. And though priced as deserving of class; Women notorious for their fashion sense, such as Grace Kelly, Audrey Hepburn or Jackie O, would have frowned upon this brand since it is missing the sophistication, elegance and grace that made these women so iconic. Packaging is great, and whoever came up with the logo is a marketing genius...they deserve a big fat bonus and even a percentage from every sale since i believe it is that golden logo that makes tasteless housewives drop more than a mortgage's worth on a pair of shoes. I mean SERIOUSLY! Hmmmmmm Tory Burch? or Salvatore Ferragamos???? Hmmmm....If you have no idea (or taste) maybe you'd buy Tory Burch, but if you know anything about anything....you'd know Ferragamo has been making fine leather shoes for over 100 years!!!! And the fact that they cost about the same is sacrilege! Smart about your money? Got some taste? Know a bit about style? Pop across the street to Kate Spade and look elsewhere for your clothes! After all, i believe clothing is yet another way to creatively express ourselves and make a statement to the world about who we are and how we feel, is Tory Burch really worthy? Not worthy of me! that's for sure! read more

I've been here three times and have yet to score any deals. This store is always packed, even in the late afternoon. The first time I was here I had to wait in a line just to enter the store because it had hit maximum occupancy. I was here yesterday (Saturday) looking for a Simone cardigan and though there were multiple colors, none were available in size small. Only extra-small, large, and extra-large were available. I did, however, see many wallets and other purse-type accessories. At this point I wouldn't make a special trip just to visit this store or the outlet in general, unless perhaps I needed a ton of new clothes right away. Shopping online I can find just as good prices all at the comfort of my own home in less time and without the crowds! read more

SCAM. Mom bought a purse for $499 and got additional 25% off. Then we came home to find a written red price underneath the new price tag with $399. Tory Burch marked up the price and called it a sale. We complained to the store manager, Steven Jiminez - he indicated that that's how Tory Burch operates. I am infuriated by this scam and how awfully it's handled. This is a scam to loyal customers. read more

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I was visiting from the SF Bay Area. My daughter and I happened upon this Tory Burch outlet and I was fairly excited to see what great finds I would discover when I walked in. Let me first establish that I am an avid Tory Burch fan and have been so for years. We are of means, so I can easily spend hundreds of dollars on her merchandise without a second thought. I have been to many of her shops and have NEVER once had a negative experience like this one. The shop itself looked fabulous, in true Tory Burch style. However, I must say that I was SEVERELY disappointed in their customer service. My daughter and I spent at least 30 minutes of browsing through the different bags and shoes and were neither acknowledged, greeted, or offered any assistance by any of the numerous sales representatives on the floor. They seemed preoccupied in their chatter, dancing, and were too busy avoiding eye contact with me. I had never been more infuriated and disappointed in a group of sales individuals before... When I did ask to speak to their manager about my disappointing experience, Anthony H., he was kind enough to hear me out and apologized for the behavior of his staff. He said that he was new to management and that his staff normally did not behave in such a manner. I hope that this is true, although the lady at Kate Spade from across the way, who by the way had EXCELLENT customer service, said that her experiences at that particular Tory Burch store were similar to mine. I would have easily bought merchandise from this Tory Burch store because I love her brand so. Unfortunately, I will never buy from this particular one because of how poorly I was treated and regarded as a customer. If you have ever experienced anything similar, I would encourage you to write it as well. Tory Burch would be disappointed to learn that the brand she had worked so hard to create was being tarnished by the very people hired to represent her. read more

I've been known to drive all the way to Camarillo just for the TB outlet. I have scored here but it's a hit or miss. If you're coming to get clothes, I have found some great deals. Over the years I have purchased a pair of floral pants, boots, pumps, and some flats. As others mentioned, they don't always have the most current styles, but what I do like is that their outlet carries the same quality and styles as the TB store; Whereas other luxury brands have a different quality level and even styles at the outlet. I have been pleasantly surprised a few times by a shoe that caught my eye. All in all, this is my go-to Reva flats store. Revas rarely go on sale in the actual store and their style doesn't change year after year so its worth it. The great service I have received here bumps them up to 5 stars. read more

Poor service. I waited in line for 15min to purchase a wallet. I got to the register and the wallet I was told it's priced incorrect by $20 I was told they can't honor the rice that was on the tag. LAST I checked you have to honor the price you hand wrote with your stores red pen for the customer I was told by the manager if I want it I have to pay the higher price and she will not give the price they had on the item. I left it's a shame I won't shop here and I will return the purse I got the day before read more

I really wanted to love this store but honestly I just feel "meh" about it. I knew what I wanted so soon as I got in. I was looking for a pair of flats and a purse. After waiting in the long line to get in... It was a long wait by the way, I went straight for the shoes! Virginia was so helpful! She informed me that when trying on the ballet flats that you want a half size up since they run small. I ended up picking up the reva black ballet flats with silver hardware. As I looked at their bags, everything was regular price. If that's the case, I'd rather buy my bag at a regular store where there's more selection and no crowd! After getting to the register, I was informed that one register is down and credit cards need to be called in... This took a while... Later I found out that the same shoes are on sale at Nordstrom for $168 when I just paid $199 plus tax for the same ones.... I'm from San Francisco. I'm not driving back down to Camarillo any time soon. This is one of two outlet stores in California and none are in Northern California. I will be coming back down Memorial Day weekend... I'm gonna call the store to see if they'll price match or maybe I can just return them or better yet maybe there will be better sales when I come back? I'll def update this review later! read more

i really like this store and bought a purse here last Spring. I'm sure there are more spacious ones in the US, but I think this one has an adequate selection for what it is worth. read more

I've been here three times. After the third visit, I've decided to write the review. This place was ridiculously nice and friendly FOR A BLACK FRIDAY AT 4 AM! I'm so amazed at how well the staff conducted the crazy sales event. Plus, I never felt I was an outlet. They kept the same clean, organized look of Tory Burch store. They had extremely friendly and helpful staff. The best part is that the savings are very good. Plus, if you want to make a return, you can return it to a Tory Burch store (for as long as you have the receipt and the purchase was within 30 days). read more

My experience here was great! The girls were so helpful and nice. I forgot the girls name in the shoes department but she was so sweet and liked how attentive she was with my mom. read more

I purchased a handbag online that was 30% off. To my surprise when I received the email confirmation I was charged the full price. I called Tory Burch immediately for explanation. The Representative told me it wasn't on sale. I immediately canceled and the Representative was able to cancel the handbag that was in transit, so I never received the bag. I was told the refund would be issued in 10 business days. On the 10th day I called and was told they were having problems processing refunds (TB immediately charged my credit card at time of purchase.) Well it is now 15 business days and I have yet to receive the refund. They have committed fraud as I paid for a product I never received and TB accepted payment. Beware! 95% of my purchases online and refunds were issued immediately or the next day. I have never experienced this type of service! read more

I have been coming here for years. However, today I had such a terrible experience only with the manager of the store. She was very rude and has bad customer service. Everyone else was nice except her. Another reason for my one star review was there were a lot of customers that do livestream and online shopping. They would stand there and talk to their phone trying to sell online to their own customers. It is fine if no one is standing outside the store waiting to get into the store. Corporate or management should definitely look into this problem. Very inappropriate for everyone else. read more

At many designer outlets, I can never really tell the difference between retail and outlet price, but here you definitely can! Prices were great, though still too expensive for my wallet. Staff was friendly, including the security guard out front and security guards usually give me the surly routine when guarding retail stores. Friend walked out with shorts, jeans, and a tote. She was very pleased with her purchases. Not a fan of places that have final sale policies, though. Returns are a part of retail, I don't like it when they're not possible. read more

The first time I ever step foot into a TB and it's an outlet store :) One of my girlfriend's is a huge collector of TB merchandise with over 40 pairs of shoes and over 30 handbags. She wanted to show me why TB was so great and asked me to go with her to the outlet store. Danny is her go-to sales person who is very friendly and knowledgeable about everything TB. I was very particular about what I was looking for (a small cross-body bag that would fit my phone and keys snuggly). He went to the back and found me a gorgeous red patent leather bag that wasn't even out on the sales floor! I put the bag on hold and two weeks later I went back and picked it up along read more

I understand now what customers were saying about customer service. Usually people exaggerate but yeah I dont know what it is but they clearly choose who they want to help. I dont know if it was because I looked "young" (Im 30 yrs old) and I was in casual clothes with my LV bag but it was clear on who they wanted to help...if they weren't helping. They were staring. I wouldnt come here again. read more

WARNING do NOT shop here!!!!! Read all the bad reviews to see that I'm not exaggerating. I tried to return a new purse I bought under 14 days ago, the receipt clearly states that if it's under 14 days and it's in new condition they'll give your money back, well, once I handed the purse over the basic four eyes goofy looking manager and another beta male with glasses turned around huddled together whispered something and said it's spotty and it's not new. It looks brand spanking new. The other male manager was a tool too both totally unprofessional. This store is a fraud. You're better off going to nordies even better stuff for a better price. You've been warned. I wish I would have read these yelp reviews before shopping at that s read more

Stay clear from this Tory Burch outlet!! The customer service is awful!! Every person you ask for a shoe size they roll their eyes at you. We complained about this one girl and they did nothing. If you want to save yourself from a bad day don't go to this store. read more

There was a wait to get in but that was understandable after xmas. Kate Spade and Kors also had a line. The sales staff was friendly but the cashier didn't notice pilling on the left underarm of the sweater so I had to mail it back in and exchange it because I don't live in the area. I have not gotten by sweater back but the fact they sent me a UPS label and offered a refund - I appreciated that. read more

Really great customer service! Not only do you get designer digs but you feel like you are in one of their normal stores not just an outlet. Everyone was helpful, friendly and had suggestions. I walked away with two pairs of flats that I absolutely LOVE! They have clothing, bags, jewelry, and shoes. The largest selection is in their shoes. Prices range from about 20-40% off retail depending on the style. Obviously the older styles were the ones that were marked down more but then had less selection. Everything is final sale here though so try it on! Definitely worth the trip out to the outlets for this place. read more

Superb customer service from Ashley! She is so friendly, helpful, and has such a genuine smile. After grabbing several identical purses from the back for me to quality-inspect, I ended up purchasing the 4th one. Thank you for such a pleasant shopping experience! As my little nephew would like to say: "awesome sauce!" read more

Made a purchase of $300 and they miscalculated my discount by over $40. I noticed the error while I was in another store nearby and returned to get the problem fixed. At first the cashier told me the error was mine but I walked her thru the error and told her to bring the manager over. It took the manager and two other cashiers 15 minutes to confirm that they had made a mistake!! At which point the store manager herself rudely told me that THEY had discovered the mistake and would correct it. I seriously thought she was joking and said "you're kidding right"? At which point she loudly told me to calm down!!! I will NEVER shop here again and I advise everyone to TRIPLE CHECK your receipt before you walk out. read more

The staff is helpful and friendly. I've gone in a few times for gifts and for my self and the staff has always helped me out.

I love Tory Burch. I could probably just leave it at that, but when you get Tory Burch items at a discounted price? How could you not just fall in love. I don't know if I was just being dumb or what, but I had a hard time figuring out which of the three centers this was is in. If you are coming from Carmen it's in the very first center, right near Sony. My map said it was next to Guess but that's in the next complex over. The ladies that worked here were super helpful, even though the store was packed. They definitely take time to work and engage each customer. Definitely a great stop at the CPO. Happy shopping yelpers! read more

This is a small, clean store sort of tucked into the back-most section of the Camarillo outlets. The staff was friendly and outgoing when I visited, greeting me immediately and offering me help. They have a good selection of shoes (if you're not a giant) and handbags as well as clothing. Very little jewelry. Prices are as you would expect for Tory Burch outlet merchandise. read more

I have to say: I'm a huge TB fan! Her shoes are so comfy and amazing. So, when I came to the Camarillo outlet last August to do some back-to-school shopping and saw shoppers carrying the oh-so recognizable and colorful TB bag, I was ecstatic to hear that there was a TB outlet there! I rushed to find where the store was in the directory and rushed there. The collection of shoes, for an outlet, were not bad at all. I was deciding between a couple of Reva flats, when I saw the perfect black leather pumps with gold/black TB medallion. I asked the sales lady for a couple of sizes. I usually wear a size 6, but the size 6 she brought to me seemed a little tight. She was pretty patient with me as I decided between the 6 and the 6.5 (which was a little loose). She gave me fitting tips on which pair to get. Not wanting to rush into an impulse purchase, I told her that I'd like to put the shoes on hold (who knows, I could have found another pair of cute pumps at Saks or something). She was kind enough to understand. Long story short: I ended up getting the pumps. They match with my black leather with gold medallion TB flats, and everyone notices my matching flats and pumps (because I often switch shoes when I need to walk long distances - hey, I'm a city girl). Best part: I think those pumps retailed for $300+ and I only paid about $160 including tax :) read more

This is the closest TB outlet in the San Fernando Valley, so by default they're the go to place. Unless you want to pay retail then you're better off going to Nordstrom or Bloomingdales. Their last season selection of handbags is limited. This location has a huge shoe section and all the wallets you can choose from. The staff is very attentive and quick. The line to get in here can be ridiculous at times. If you plan on coming best time is right when they open at 10 AM. read more

I have never visit any Tory Burch outlet stores personally. But i did a charge-send order from this store in March 2014, the associate, Janet Perez, who handled my order handled it very professionally. She handled my inquiry earnestly and conscientiously, she was able to find a fresh pair of shoes (that no one had tried on before) for me (as requested), and wrap it up, even included a thank you card with the order. I would say she handled the order better than some of the regular Tory Burch stores. I did charge-sends orders from other regular Tory Burch stores before, while they claimed they were sending me a fresh pair of shoes, when it arrived, it is obvious that it had been tried on many times and the bottom of shoe is dirty, some even have dirt spots on leather of the shoes. read more

Absolutely love this store! I was there a few times and every time I went out with a smile ! The employees immediately helped me with everything I needed , they always doing the best for the customer. They carry a lot of Tory Burch's stuff , you can find there any bag or shoes , wallets and much more! read more

This store is awful!!!!! The store representatives are so rude. I saw dead bugs in some of the sample shoes. Incredibly terrible!!!!!!

Unacceptable misbehavior from the so-called manager. Racial discrimination and treating customers in most inappropriate way. The store exist and generate revenue because of the purchases the customers make. I really wish the senior operations mangers review how the manger on Monday, 1/2/2017 @ 12PM treat customers - I feel sorry for the cashier who had to apologize instead of the manager. He needs to change his attitude and work on his people skill in order to keep the good customers. I ended up returning all of my purchases today due to his inappropriate behavior. I hope this message is read by the Ops managers of Tory Burch. read more