Stopped into Tory Burch with Old Orchard Mall to look at watches. The store itself is well designed on the inside and I loved the displays. They had two sections of watches and staff was helpful in telling me about the sale they had going on, how they can service items in store, and making other product recommendations based on what I was gravitating toward. The only downfall is the kind sales push that comes at the end for employees to get commission. I stated I was coming to look only but it comes with the territory. read more

Me and my gf were in the area to shop around . I needed to replace my purse so decided to purchase one . As we walked in we were greeted right away. The sales person was pleasant and she also gave us space to decide what we wanted. She kept her distance as well and all staff wore masks . read more

Tory Burch - Women's Clothing Near Me - Chicago, Illinois

Oh Tory...I've been wondering where you've been hiding since I heard you opened a few months ago. And then today I was on my way to get my hair highlighted (my fiance started referring to me as the two toned monster so I think it was about time) when I looked up and there you were. I got so excited that I tripped over my boots, which probably wouldn't have happened if I was wearing your oh so cute (yet comfortable) ballet flats. I ran inside and thank goodness I only had 10 minutes to spare because I could have done some serious shopping damage in this store. Shoes, tunics, purses- oh my! I want it all!! And even more exciting to see the racks of adorable winter clothing in the back on sale for 60% off! Wow- this is better than Loehmanns (and boy do I love Loehmanns). You haven't seen the last of me Ms. Burch- save some cute ballet flats for me! read more

Extremely rude and condescending staff. Had 2 of my Tory earrings just come apart with no pressure on them, just taking them on/putting them on and took them in and they had the nerve to say they couldn't replace them for me. They could give me som credit towards new earrings that id have to buy that will probably come apart anyway. While I was waiting for the scared girl in the back room to come out, she sent two other girls to say something to me. While I was waiting, some guy came in to show how the sandles he got his wife came apart after wearing them twice and they were rude to him as well. Shoddy materials! read more

The staff in this location is horrible. I'm a huge Tory Burch fan however I think they need to re-assess their customer care programs and get the staff here in Chicago up to speed. I had a return and the sales lady got frustrated with me because she Couldn't figure out how to handle and instead of staying cool and calm her frustrations came out at the customer. read more

So let me just throw out there that I totally saved my dollars and gift card to purchase my first pair of flats here because they are totally cute and craveable. I went in expecting some uppity sales girls and was delighted when I was met with nothing but kindness and great customer service. Emma this is a shout out to you!!!!! When they didn't have my size, she ordered them from another store and I had them in two days. Then I decided I really wanted a different color... When I went to exchange, WOW,what a different experience!!!!!!!!!!!!!!!!! I totally got Pretty Woman-ed! This older sales lady (read 65) with a SIDE ponytail stared at me the entire time like I was filth that she needed to remove from the bottom of her designer shoe... Hello?!?! I already bought something here and was honestly thinking about browsing for another accessory but was so turned off I think this may be my last stop here! What a bummer way to end what should have been a truly great shopping experience! read more

Too many temptations in this store, so I try to stay away as much as possible. When I have come to this Tory Burch location, I've always had positive experiences with the staff here. The staff always immediately offers their assistance, and also does a great job at helping me find items that I've seen on their website. I've ordered items from the website, but I normally prefer to see items in person if possible before making a purchase. One time I came just to look for small accessories, and the sales person brought out several gorgeous pieces to pick from. The store is two levels and has a super homey feel to it. This Tory Burch location is a great store to hit up when you are looking for quality accessories and service. read more

I went back to Tory Burch this weekend because I naively hoped that I had run into a bad bunch of employees during my first trip. I'm a sucker because I believe the best in people. Have you ever read Sartre's "No Exit"? Hell isn't other people, it's actually located at 45 Oak Street. Unfortunately, I would like to report that the employees are STILL rude and a waste of space. When I walked in, there were three girls standing in the little hallway - no greeting, no offer for helping me out. I stared at one girl until she acknowledged my presence. One highlight was a tall black woman in the shoe section - not only was she super nice but it sounded like she meant it! The other folks in the shoe section acknowledged me but acted as if it was a waste of time. On my way out, an African American man said "thanks for coming in" while the other two girls in the hallway continued chatting. Attention Tory Burch: your employees need training and you have too many people on staff who do nothing who you should fire and save on the overhead. Here's a tip, people are more willing to make a purchase if you're nice to them. I'm definitely sticking with online shopping from now on. First time shame on you, second time shame on me. EMPLOYEES AT TORY BURCH CHICAGO SUCK!! boooooooo read more

Before Seattle was (finally!) graced with it's very own Tory Burch boutique, we had to make all TB purchases through Nordstrom or online. Luckily, I had a small vacation in Chicago coming up so I knew I had to stop by and grab a pair of reva flats for my bestie back home because not only does she love TB, but she likes collecting the the cute shopping bags from TB stores. It took a while to find the store since I'm an out-of-towner and assumed it would be on North Michigan along with everything else, but was pleasantly surprised to see those big bright doors standing out among everything else next to it off a side street. It made it all the more gem-like and made me excited to go inside. Once my friend and I walked in, the excitement faded. We weren't exactly welcomed with open arms. There were three girls working and none of them seemed particularly interested in helping us or even bringing their noses down from the upward position. It made it slightly uncomfortable for me to browse, so I just bee-lined to the shoes. I was able to find a pair that my friend wanted in her size quickly enough, and headed to the counter. The girl who I purchased the flats through seemed nice enough once we were finally ringing up the purchase but it seemed much more forced than it needed to be. Still uncomfortable. I'm happy to say that now Seattle has it's own TB, so I won't need to travel all the way to Chicago to get mediocre service. read more

Overall I had a great experience! They do get crowded and seem short staff, however, when you are finally helped the service is excellent. There was a bag I wanted at this store and since I live in the suburbs, I wasn't able to come till Saturday. Did I mention it was the last in the store? Due to policy I had to call everyday and put it on hold but 2 people watched out for it and it was there when I came Saturday to buy it! Now that is service!!!!!!! I will return to the store from now on instead of online! It's fun and gorgeous inside! =)) Hopefully your not claustrophobic because it is tiny with a bunch of mirrors lol. read more

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I have died and gone to fashion heaven. I love Tory's style. It represents everything about me and my typical style. Simple, classy, yet stylish. My Tory fetish started with a pair of Revas that I purchased in the fall... that I wear to work almost everyday. I was in the neighborhood today and decided to pop into the boutique. ::: angel bells ring::: First, I have to say that I was a bit apprehensive when I walked in and was not greeted by one of the two sales people working. They were both assisting a woman with some shoes. After a few moments, the younger of the two stepped aside to say hello and tell me about the promotion that was going on. Nice recovery! She turned out to be a complete sweet heart. As for the older one... I heard some things she said to the customer... not so nice, kinda grumpy, and a bit rude. I have my eye on some denim trousers for Spring. At $169 they are fairly reasonable... compared to the prices of some designer jeans. And one day... I will own a gray Tory cardigan with those little gold logo buttons. Oh... and a fabulous tunic, too. read more

I was so excited to learn that Tory Burch had opened in Chicago. My fiance had bought me the black Reva flats for Christmas and within 6 months they had been worn out with very minimal wear. I took them to the store where they shipped them out to have them fixed free of charge. Upon picking up the shoes, I was going through the racks to look for a white dress for my Bridal Shower and the sales associate pulled a similar one I might like......this one was on sale! It turned out to be perfect. I have been back many times. I don't feel that Tory Burch has the usual pretension of the other shops on Oak street and the sales associates are always extremely helpful. read more

Super swanky store with all things TB you want. Go in, but be prepared to feel like a bull in a china shop. This place is all mirrored and fancy and oh boy will there be a sales gal ready to help you, if you catch my drift. read more

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Wonderful store with beautiful items. The store was clean and well organized. The staff was very friendly and helpful.

Horrible, horrible customer service...go to Nordstrom to buy your items. I went to their store to inquire on fixing my Tori Burch purse. They said they would contact their repair shop and get back to me the next day. They never did and I had to call them to follow up a couple days later. In the same visit, I bought a pair of sandals and they did not have my size. They did not want to send it to me via their website (which they could have easily done) because it was in their storage facility and said they would get them out to me the next day. I purchased and paid for them and almost 2 weeks later did not receive them and had to call them once again. They did not go to their storage until 1.5 weeks later and told me they could not overnight it but with no apologies. They were supposed to do that almost 2 weeks ago! read more

Very good service. I was offered beverages while I shopped and didn't feel pressure at all. I was a little concerned that when I asked about a particular bag (that's on the website) the sales person didn't know what I was talking about. Maybe they should go through more product training. I found the bag upstairs. Overall good experience. I love Tory Burch products overall though. read more

Not the best store design and the sale people are a little overbearing. I went in here to check out what was new and check out their shoe selection and I felt like I couldn't relax and just look around because 4 people talked to me in less than two minutes. I just felt pressured and I wanted to take a second to look. I love Tory Burch don't get me wrong, but I hate feeling pressured to buy. read more

I too, got suckered in for the ADORABLE Tory Burch Flats. The Reva. OH SO CHIC! They are a little on the pricey side for Flats, $220. But...they go with everything! The store is tiny, but it has a great high end boutique feel that makes you want to move right in! Staff is friendly and not overbearing...which I greatly appreciate. read more

Tory Burch is a great store to find beautiful items! Shoes, clothes, and purses, just to name a few. I've purchased 3 bags from the particular location. All are excellent quality with an elegant touch. At the store, everyone very helpful and accommodating. I like how the store displays everything so that you can touch and see all the products. A lot of higher end stores don't allow that. The jewelry section is decent too! You can find unique statement pieces, or subtle earring to wear to work! I'll definitely be back when shopping for my friends and family during the holidays! read more

This place is a second home to me, everyone that works at Tory Burch are probably the most helpful nice people I know in retail. I have no idea what the other people are talking about in the other reviews. The sales people always create me on a first name bases when I enter the store. For sure shop here, they have great sale too! read more

I always have great customer service here. But I've been trying to call everyday this week and no one ever answers the phone! During a pandemic that is very strange when people hesitate to go into stores and would like to contact someone first. read more

Overall: I realize it makes me sound pretentious but.. Tory Burch shoes are THE. BEST. Service: Wonderful! I did a brief wander through the shoe section and then plopped down on the couch and waited for them to arrive. Unfortunately, 1 wasn't available in my size but the sales associate was quick to locate it at a different store and have it shipped to my house. Even though it was a holiday, it still arrived in a cute and well-packed box in record time. Atmosphere: Small, homey and comfortable. It's what you would expect for an Oak Street store. Tip: These shoes do run narrow so if you have a wider foot - they may not be the best option for you. Tip 2: I've found the styles with the elastic around the top run about a 1/2 size small. (but they're so comfortable!!) read more

i love the new location of the TB store. More space to roam and browse and a significantly larger selection of cute and fashionable bags and accessories. I do adore TB sweaters and tunics, but wouldn't be caught dead in a them with these man shoulders of mine. Plus I am not a wearer of bright and bold colors except as an accessory. Tory loves her orange and animal prints and that is kosher with me. The staff at this store are very helpful, knowlegeable about their product and not snobbish at all! I love to sit and lounge on the couches while trying on every last pair of flats they made! read more

Maybe a one star rating will actually prompt this store to acknowledge my request for an exchange after the past 30 days. Made a shoe purchase in late July from the store, they shipped to my house and I clearly didn't end up with the same pair I tried on in the store. The right sandal is stretched out and defective. Immediately emailed the rep and received no response. Emailed again a week later. Nothing. Called customer care and waited 8 days to finally get an email. No idea why this is taking so long, but I simply needed an exchange. At this time, that no longer makes sense as it's not even sandal season. What a waste of time, effort and money. My first and last $500 purchase from this brand!!! read more

I love Tori Burch stuff but after I heard how they treated my boyfriend who bought me a pair of shoes from there as a gift...I demanded he return it. They are ALL about the profiling in there...money is money and we took ours to Tiffany & Co. read more

Errrrrrrrrrrg. That vocalization is the only one I have after stopping into Tory Burch on a weekday afternoon. The store itself on Walton is really attractive: sleek, shiny, and full of bright pinks and oranges, with mirrored glass shelves to fully showcase all their beautifully made bags. Each section of clothes is lit to showcase the use of Tory Burch's exuberant colors. The shoes have their own little cove with comfy couches for you to relax on while trying on their signature footwear. But the store is not the problem. The service is. I can't imagine that the time I chose to come to the shop for a pair of shoes I saw on the website was particularly inconvenient. But the three saleswomen I encountered during my brief visit were a combination of unenthusiastic, ignorant, haggard, unfriendly, and completely disorganized. I was totally ignored for the first 10 or 15 minutes I was in the store, even though I was standing next to the sales desk, holding a shoe. The woman made it clear in her tone and her demeanor that it was a pain in her rear-end to help me. Things were only complicated when she informed me that the store didn't have my size (a very normal size). From there, it seemed as though two women were trying to order my shoes from another store, and I couldn't get a straight answer from either of them about how long it would take for me to get my shoes. Both of them wanted my credit card information before they would even answer my questions. Tsk tsk. Also, you'd think that a a classy brand like Tory Burch would make a priority of keeping normal sizes of popular items in stock. Guess not. Also, apparently their stockroom is in the basement, and the saleswomen themselves don't go down there--they have a cordless phone to call someone to bring up EVERY PAIR of shoes anyone ever wants to try on. This can keep people waiting for quite some time, and the constant phone calls create chaos, while undermining the upscale atmosphere. There's no reason for me to visit the store again. If they didn't have a specific pair of flats I wanted, I would have left in the first 5 minutes. read more

Ok. I take it back. I love this store. After I broke my Reva's in, they quickly became my favorite shoe. I have put a lot of miles on those puppies, and they are horrendously worn out. So I went to TB and picked up a pair of their adorable ballet slippers with the bows at the top. SO CUTE. I love them. What made my shopping experience even better were the girls working there. They were not pretentious AT ALL, and showed me five pairs of shoes before I made up my mind. I'm slightly confused by the other reviews, because I walked out feeling pretty great about my purchase. The sales reps were fun, bubbly and gave me some good input. Tory's clothes are also kind of growing on me in that "weekend getaway" look. Super cute. But I still don't like items with logos everywhere. I will be back! read more

I wish I had thought of these amazing designs before Tory Burch did. Sadly, her Oak Street store is not one of her better designs in logistics. Although this location is most convenient for me, it's more like a maze, mirrored sardine can than an upscale store, especially when there's several shoppers in the store at the same time. I arrived on a week night looking for a gift, only it was way too tight in there with the other customers bags and coats. The mirrors are deceiving, and there really is limited space when the store is even slightly packed, which TB usually is. Despite the staff being friendly and willing to help, I dragged myself to Oak Brook Mall for the much better-laid-out TB store there. read more

approx 400 sqft retail space 3 sales associates 1 client in the store (me) =no customer service Maybe I should have thown on my stilettos and fur coat, then maybe I would have recieved some customer service. I specifically went to the TB boutique to purchase a birthday gift as a favor for my sister. Three associates and not even a "hello" I even picked through the merchandise and that still didn't get their attention. I finally had to interrupt the chit chatter and ask if the item I was looking to purchase was avail in stock. The response was "no" and back to the chit chatter. Too bad the birthday girl requested TB, we would have gladly spent the money elsewhere. End up going to Nordstrom for the item where they havve excellent customer service! read more

My daughter and I stopped in November...EXCELLENT! greeting and customer service from all we encountered...with a shout out to Sarah (with an "h") and Eric...very knowledgeable about the products within the Tory Burch boutique...shipped items arrived swiftly and you made us feel comfortable during our visit...until we return again I thank you very much! read more

Totally agree with Julie B....HORRIBLE customer service. my sister from NY was visiting and we were shopping at 900 north michigan, looking for some chic flats at bloomies....and ps, bloomingdales does NOT sell tory burch shoes in their store. thru the window we saw the tory burch store across the street...naturally, we had to go. ugh...i totally wish we hadent. as soon as we walked in, the store was flooded with teenie-bopper suburban kids trying to be trendy. ok, i am all for labels and dont get me wrong, i was that way once too, so i could get passed it....HOWEVER, the customer service was atrocious. i will NEVER give that store business...and now i question the tory burch establishment and how they conduct business. ha. read more

Since the inception I have never had an acceptable greeting from the sales persons and this precluded me from visiting this location. The only reason I did last year is because Nordstrom on Michigan Avenue where I have purchased a plethora of Tory Burch shoes and accessories was out of the Ella tote at the time of my scheduled business travel. The atmosphere and energy are still the same. What do I mean? Unprofessional, lack of customer service, stuffy, etc. This past summer when my Mom was visiting me from Florida we ventured here and she refused to purchase anything due to my above comments. We both gathered our own thoughts of why this behavior continues to occur which I will not mention in my post. I have attempted to give this location and its sales persons the benefit of the doubt on the fifth try this past weekend and the atmosphere did not sit well with me. Upon entering the store there was no formal greeting as usual. I approached a sales person with my receipt and stated to her that I had received a phone call apprising me that my Ella tote had returned from repair due to its handles peeling awfully and that it was ready for pickup. The only friendly person who spoke was a young lady who I presumed to be the store manager. A sales person finally approached me with my tote in a Tory Burch shopping bag and asked, was it the Ella tote? I couldn't believe her when I had initially verbalized this when entering the store and not to mention it was noted on the repair receipt. Once I received my tote I decided to peruse to the up stairs floor. As I entered the second level there were (2) sales persons on the floor. Neither spoke; however, one did receive a call via her techno device that I was approaching the second level and she confirmed by stating that there were (2). It was so obvious that she confirmed of my presence and another customer who was also on the second level. It's not complicated when I can read between the lines quite well and knew exactly where the blanks needed to be filled in. In my personal and professional opinion It was unreal and quite ridiculous! Not to mention disheartening. About (3) years ago I complained to Tory Burch Corporate about this same location and this has been my reasoning for not spending my monies at the Oak Street location. I will not visit or purchase anything from this location again. This was the icing on the cake, the final straw and my last time!! read more

A lot of bad reviews for this shop, I went in and was greeted immediately by a woman who was so nice and polite. She found the bag I wanted, took my payment and they wrapped it for me. I would have given five stars but as I left out this one tall girl looked at me like I was some sort of peasant, I wanted to punch her in the face (I hope you read this). Nonetheless nice experience. read more

Tory is known for flats. I'm SO not a flats sort of girl. However, I was out shopping last Saturday and decided to check out the relatively new boutique even though I'd been up and down Michigan Ave for hours. I am so glad that I did. I found the most fabulous pair of platform sandals that I plan to wear throughout winter (with tights of course)! The sales associate was super sweet and helpful. I will be back!! read more

Okay, you can usually find me at the local vintage dive or second-hand shop loading my basket up with uber cute stuff. But last month, I received a flyer from TB on Oak regarding a sale. I had to check it out. I was surprised and walked away with a great green spring/fall jacket. The sales rep was genuine and really nice. No pretension here. I will be back for their sales. Some of the dresses are cute, but I've seen similar finds at Wacky Cats on Lincoln or Goodwill( and they're authentic "vintage"). read more

Tory Burch... the accessories are great most of the time, and the prices are steep. The problem I have with the store is the customer service. Even if you walk in knowing what you want to buy, and there are only 2 other customers there, it takes FOREVER to get anything bought or returned. Something about the space must be very disorganized. It never makes any sense to me how four saleswomen can't manage two customers at once... read more

A huge huge Tory Burch fanatic am I, and this is my mothership. I can't get enough of her flats, and the wedge sandals I bought like crack this summer are now hibernating in my closet until the spring thaw. I think I need another pair of something to tide me over for the winter. read more

Ahh, Tory Burch... how I love you and your splurge-worthy, African-inspired clothing, purses and shoes. The problem with this boutique is just that - it's a boutique. I happen to be a rewards points whore, meaning that I prefer to rack up rewards from loyalty programs at department stores like Nordstrom and Neiman Marcus (which sell Tory's collections). If I'm going to splurge on an item from TB - like those comfy Reva ballerina flats or a chic leather tote for work - you can bet your butt I'm going to do it at a dept store that will give me some sort of return on my purchase (even if it's only a $10 off gift card the next time I spend $100). Speaking of which, Bloomie's is right down the street at 900 N. Michigan - yaaaaay! Of course, if rewards points don't matter to you and you simply love Tory Burch, you will love this boutique. I enjoy browsing here, even if the saleswomen do have the intuitive ability to sniff out a girl who isn't planning on making a purchase (and therefore will ignore me). Pffft, it's cool - I'm an independent shopper, anyway. read more

Contrary to the other reviews here, the sales ladies were really helpful and knowledgeable. They have a much wider TB selection than Nordstrom. I would love to shop here all of the time! read more

I never leave reviews, and it pains me to leave this review since I love Tory Burch - I own five pairs of flats, a purse and at least two pairs of earrings. But after the way I was treated at the store last Friday, I feel compelled to say something. I walked into the store at 9:50am, not knowing they weren't open yet. The door was open since they had construction going on. When the sales clerk came out from the back of the store, she said that the store wasn't open yet. I asked her when it would be open and she said 10am. Mind you, it was snowing outside and temperatures were below zero. I asked her if I could wait 10 minutes in the store. She said no, and then made up some excuse about the "girls" not even being here. When I came back 20 minutes later, the same sales clerk that I talked to before is the "girl" that helped me. Nevermind the fact that they couldn't help me with my request, which frankly I understand. It was the customer service that was really offensive when it comes down to it. To make a customer wait outside the store for 10 min is ridiculous. Especially when you pay up to a luxury brand for the customer service. It engenders customer loyalty which I've always felt from and for Tory Burch as a brand. I do not feel that anymore and will be purchasing elsewhere.f read more