UPDATE: A few minutes after writing this review, TN Appliance Exchange reached out and provided the necessary refund via PayPal. Increasing this review by one star considering my request was eventually resolved; yet our experience stands as not stellar. Everything I am about to describe is through a lens of utmost patience and understanding, considering the COVID pandemic and the strains it undoubtedly places on businesses like this. Our first appointment was on August 20. On arrival, our technician was professional and knowledgeable. He quickly identified the issue, and explained the part would need to be ordered. Aug. 24, I reached out asking about any updates on our repair and learned the part was still only marked as "ordered" with no ETA. No problem. The technician had explained that there were some constraints on parts due to the pandemic. Ten days later, Sept. 3, I had not heard anything, so I reached out again about any updates. Two hours after reaching out, I got a reply asking if they could send someone out to install the part on Sept. 4. Either my timing was uncanny, or the part had been in their possession for a while and no one had thought to be proactive about completing my repair. I am willing to concede this point and chalk it up to good timing. The day of the appointment, Sept. 4th, we got the same technician. He installed the part needed to repair our refrigerator and noticed and pointed out that it looked like our fridge may have a leak caused by a faulty water inlet valve. The timing of this is a little tricky, because our home warranty expired in the time we were waiting for the control board, and so this inlet valve may or may not be covered by the same work order. Our technician says he would still update the notes on our case to see about getting that part installed. Sept. 8th, I reached out to ask about any updates to our case, assuming that the company was going to be proactive about checking on the coverage of the part and giving us options to have the part replaced. I received the reply, "Hello, I do see a note requesting the water inlet valve." Once again, assuming the company is going to be proactive, I take this as indication that things progressing. Ten days later, Sept. 18th, I have not heard anything, so I reach out again asking for an update. I explain that I realize our home warranty may not cover the part, so I would like to get a quote for how much it would cost to replace out of pocket. TN Appliance Exchange quickly emailed me a quote, and I agreed to pay out of pocket for the replacement. The next business day, Sept. 20th, I receive word they have ordered the water inlet valve for us, and schedule a Sept. 30th appointment for replacing the part. Sept. 30th, 26 days after we'd identified that we needed this part to fix our refrigerator, the same technician that has been to the house both previous times arrived to replace the part. He was pleasant and quickly replaced the part. He turned on the water to our fridge and left. Not realizing he had turned on the water, I went behind the fridge and turned the valve. (Thinking I was turning it on, but actually turning it off. This ended up being a good thing.) That afternoon, I realized no ice had been made, and realized my mistake. I turned on the water, and very shortly after the water was turned on, the ice maker began drawing water, and water began spewing out of the back of our refrigerator. In retrospect, it seems very obvious that the technician should have stuck around the confirm that his repair fixed our water leak before leaving. I reached out by email immediately, explaining that the repair had failed, and attempting to provide photos of the issue. I did not hear back. Nine days later, Oct. 9, I reached out again explaining I have not yet heard back, and that I am resigned to not using our ice maker, and would just like a refund for the part. TN Appliance Exchange agreed to this and said they would issue a check to us. Oct. 29, we had not received the check, so I reached out. They told us the check must have gotten lost in the mail and they will issue another. Nov. 17, today, we have yet to receive a check and I have reached out requesting an update. It has been nearly 40 days. If I ever receive a refund, I will update this review. read more

Got assigned to them through American home shield was supposed to have an appointment within 24 hours past 48 hours never heard from them no communication nothing . Now I have to wait a week for another company to come out and deal with the mold in my washer, all this waste of time could've been resolved with a simple communication they will ghost you do not use this company. read more

Beware!!!! Came out to repair appliances. No repairs were made and no diagnosis was made. No follow through! Nobody calls back. Don't waste your time. Look at their reviews. read more

TN Appliance Exchange was the servicer for both our dishwasher and refrigerator (two separate occasions) per extended warranties from Lowes. On the day prior to our scheduled appointment, we typically received a text msg indicating our technician's name and approximate arrival time. The experiences were generally pleasant, decently professional, and effective, as both appliances continue to operate without issue. On both occasions, our service involved the technician needing to order a necessary part and then return 1-1.5 weeks later. On one occasion, we were waiting to hear back once they received an ordered part. After a couple of weeks, I reached out to ask for an update and discovered the part was mistakenly never ordered. The individual responsible for ordering parts was apparently on vacation, and the employee covering this responsibility was very apologetic and I believe they ended up putting a rush on the order. read more

Third time is not the charm apparently with this company. Our fridge recently started leaking and thankfully it's covered under our home warranty. Unfortunately, this is the preferred vendor for our warranty company. They've come out three times and the fridge stills leaks, they also show up late when they do arrive. We've told them it was still leaking, but we were told we needed to go through our warranty company to set up another appointment, ugh. I'm a little apprehensive of calling our warranty again paying another $100 to still have a leaky fridge. I'd look elsewhere for appliance repairs. read more

Our Samsung dishwasher failed. They were chosen by our home warranty. Worst ever. Operates out a pickup truck so no parts. Technician was great but ill equipped to repair anything. They have no spare parts to temporarily fully diagnose problem. Showed up, diagnosed it was a computer board. Ordered it. Waited a week. Came back installed it. Got an error. Ordered another part, again not local. Another week, came back installed another part, same error, technician got advice from someone else. We discussed replacing the dishwasher. Packed up left. Left us hanging. I texted him, oh a couple new parts need to be ordered, I asked, are they local, technician didn't know. so now over 3 weeks no solution yet. Avoid this company, not really a repair facility, ill equipped to properly diagnose issue and take forever. read more

Anthony is a nice person and very knowledgeable, but his respect for other people's time is -0. The stove needed a part and he made a call to Nville, learned they had the part and told us he was going to take care of a few more calls, in the Boro, go to Nville, pick up the part and return to our home in a couple of hours, around 1pm, Anthony was a no call, no show. At 3:25pm, I texted the company, letting them know and asked, what time would he be returning. At 3:48pm, they responded, saying, they advised Anthony to give me an ETA, did he, NOPE! At 3:39pm, 4:45pm, 5:11pm and 5:20pm, I called TN Appliance and left 2 or 3 voice messages on Anthony's voicemail and one on TN Appliance's voicemail and never received a callback. At 5:16pm, I texted my company about the situation. The stove was left in the middle of the floor, blocking the fridge and my main concern was my toddler g'babies coming home. One of the burned parts Anthony left sitting on the counter, my g'son put in his mouth.......NOT GOOD! Around 6:19pm, Anthony returned to our home, no call, giving us heads up, which was rude and disrespectful. When asked why he didn't return around 1pm, as mentioned or called, he said, he never said he would be back around 1pm, we have him recorded, stating that. Going to anyone's home after 6pm without prior knowledge, is pretty lowdown, in my opinion, I have small children in the home and that's dinner and bathtime. This review is based solely on my experience. read more

Tn Appliance was commissioned through my home warranty plan to repair my refrigerator on April 2nd. My refrigerator was making a loud noise and no longer making ice. The repairman came on April 3rd and said there was ice on the fan and to let it thaw. He said this would also help with the ice maker. First day after repair, the noise is gone but the ice maker is still not working. Called back after a few days later. A new repair man Jimmy P. comes, he replaces the ice maker. told me to call tomorrow if it doesn't work. I called the next day and schedule the window between 11-2 for him to come back. He calls during the 10:00 hour saying he is waiting on someone and if they don't show in the next 5-10 mins he is leaving. Sir your window is 11:00-2:00. He apologize, changes out the ice maker again. He said give it 24 hours. I call back and say hey the ice machine is still not working and the popsicles I put on the freezer aren't freezing. make another appt. 11-2. He shows up at 1:20 and says the testing will take an hour but we can't allow more time . He comes back 2 days later, but the ice is still not fixed and now the water is not dispensing. At this point it's been a month with no resolution... May 10. No ice is one thing but no water!!!! So I call again to make another appt. He said he could come but we were only available after 5. He didn't agree to the time then said that the initial issue has been resolved. I said there were 2 issues. The noise and the ice maker... which has not been resolved and not to mention my popsicles are not freezing. I said you all have been here 4x and it's still not fix. He argued me that it had only been 3, because he didn't check his records to see someone came before him. That made me mad, because instead of understanding that you have not fixed my ice maker you have now affected my water dispensing. He got mad and said he wasn't coming to repair anything and tried to close my repair request with the home warranty. I called and asked for it to be reopened because it was not completed. Home warranty called and Dawn said They tried to come same day but I wasn't available. HW told me to call back to schedule an appointment... They would not answer the phone. Home warranty said they could not schedule someone else because that other company could not be liable for the previous company's error. However, that weekend I got an email saying a new technician would be out to review. They came on Tuesday, ran test and determined my fan was going out. He ordered the part and set an appointment time of 11:30 on Friday to replace the fan and was gone by 12:00! Tn Appliance was unprofessional inconsiderate, and incompetent AND I WOULD NOT RECOMMEND THEM TO EVEN WATCH PAINT DRY. read more

Everything. Three trips to replace a part that had nothing to do with the issue, per the new appliance company that knows what they are doing. One of the appointments was a no show and the admin assistant / schedule was extremely rude. Unprofessional is an understatement. I'd rather hand wash my dishes for the rest of my life before calling them again read more

Terrible experience...4 no shows and broke my machine then another no show with no call or returning my calls....2 months since first call.... read more

I am under warranty for my dryer that I bought brand new from aarons since it is paid for this is the company my dryer is contracted under. They came out tried to fix it could not fix it ordered a motor put it in after two drying cycles my dryer broke I have still been waiting for them to come back out to service my dryer again. I am very upset and dissatisfied at this point dryer has been broke for over 2 months I am trying to find corporate number to file a complaint. Do not deal with this unprofessional company. read more

Please stay away from this company. AHS assigned this vendor and it's been more than 2 months, diagnosis report not yet submitted to AHS and repair was not done. Horrible experience dealing with FL TN Appliance Exchange representative (Dawn) and Technician (Anthony). They are very unprofessional in dealing with customers. read more

This is a terrible very unresponsible company they been working on repair of my oven for over 30 days and at this point is still not working. This is a company based out of Tennessee working remotely. Stay away from this business. read more

I purchased a dryer online from TN Appliance Exchange. I have an unpredictable schedule. They stayed in contact with me until delivery could be made. I was informed of any delays on the day of installation. When they arrived, my dryer was installed and working within 15 minutes. I had disconnected and pushed aside my washer to make room to install the dryer and they were kind enough move and reconnect everything for me! They were quick, friendly, and professional. Excellent service from purchase to installation! P.S. I don't live in San Francisco..... read more

If you are in desperate need to buy a washer or dryer for $200 here, you can definitely find one. We came here on a recommendation from a friend who bought both their washer and dryer here. The bought them a couple of years ago, and they still work great. Well, the dryer did until I broke it. That was my fault. I stuck a couple of bath mats in there that blocked the vent. Oops. Anyway, the customer service is impeccable here. They gentlemen that assisted us were very patient and polite, and gave us all the info we needed. If you want to trade-in your old appliances for a discount on your purchase, you can. We brought in the broken dryer and got $15 for it. Which is fine. I didn't expect to get anything more from a dead dryer. read more

Please notice that 90% of their 5 stars were given in 2016 & 2015. Alot has changed and not for the good. I had to call three times to get an appointment. The only reason why I hung in there and did that much work was because I've been a customer for over 5 years it wasn't like them to do this. My fridge was supposed to be moved and repaired but only one guy shows for the appt. He knows Nothing about moving the fridge & says he can't move it by himself anyway. I call the office and spoke to Sam (she's mentioned negatively in several fb reviews) she says he should be able to move it by himself but won't use my phone in front of me to tell him so. She says she has to call him directly. I don't know if she ever did. But when he was done with the diagnostic he said it might be the compressor which would make it unnecessary to move the fridge from the garage to the house because I'd be better off buying a new one. Convenient for him. He said could also be a relay but he wasn't sure if it was the equipment he used that was faulty or my fridge. The only way to tell would be if I ordered the part waited a week for it to come in then maybe it'd be fixed. I'm already paying the $75 service fee for him to come give me no clear solution- would I have to pay again? Never got a clear answer. He wanted to leave and have someone call me back with the Price of that part. I had to convince him to call the office to get me the info. They have a proven record with me and well documented record in reviews for not calling people back. When he hands me his phone its Sam on level 8 collection agent voice telling me I had to pay the service fee. I told her I had no problem with that my question was how much was this part. She continued in an very unprofessional tone with insisting I pay the fee. Long story.... they have a policy that you have to pay the service fee just for them coming out to your house BEFORE any further information is given. So she wouldn't tell me the Price of the part until she had "a record of my payment". That's absurd!!! I told her if I had to do that... I'd blast them on social media regarding that policy and her awful attitude. She stood her ground. She was so ugly to me that I didn't even want to speak to her anymore! The tech had to give her my info over the phone. So I called Dane the guy I'm used to Woking with there to get clarity on the bad service and policy. No response and it's been 24hrs since this happened. I've written the owner a letter about the incident and requested a response by Jan 8th. If I get no response, I'll write the Better Business Bureau and Murfreesboro Commerce. Its shameful I've had to pay $75 and have no definitive answer to what's wrong with my fridge and it's not been moved. Terrible service! I won't be back without an apology. I'll be posting updates each day on every social media outlet they use until I get a response or Jan 8th. read more

After doing business with TN Appliance Exchange for over 3 years, I can say their quality is on the decline, and I've had to stop doing business with them. They installed a refrigerator that was so dented I returned it, and they replaced it with one that stopped working the next day. I was without a refrigerator for a week while they tried to fix it. During that time I had guests in town and lost a full fridge of groceries. They ended up picking up the broken refrigerator and refunding me for the appliance. I bought a new one from HH Gregg for less. I was crazy to do business with them again, but I had a good experience with a washer and dryer in the past so I tried one more time. This time the dryer worked for 3 months before it broke. They replaced it and that one broke. They tried to fix it over the course of 3 weeks but couldn't. I finally gave up and went back to HH Gregg. I can't tell you how much time and money I lost because of this company. I never recouped what I spent on the washer/dryer. They give people a longer warranty to leave social media comments so you are probably not getting the full picture online. I hope my story saves other people from losing the time and money I did by doing business with them. I learned a long hard lesson about purchasing refurbished and won't go down that rode again if I can help it. read more

I'm sorry but this place sold me an appliance that broke the same day they delivered it and when I called them the next day no one even offered to come to my house instead gave me an appointment for repair. Buyer beware. read more

I was very pleased with the conduct and professionalism of this company. I called and spoke to them made my order and they were very accommodating. My washer showed up that day and the gentleman who delivered it was exceptionally helpful. He even petted my little dog. read more

This place was great!!!! Definitely a hidden gem. We got fantastic service and found a new washer in a matter of minutes. I highly recommend appliance exchange! read more

My aunt and her husband, Deanna and Charles Trietsch in LaVergne, had to get a "new" fridge because their's went out. The guys at TN Appliance Exchange Inc. did a fantastic job at delivering the new fridge and taking away the old one. They were extremely professional and super nice guys! If my family ever needs anymore appliances, we will definitely go to them first! Highly recommended! read more

We live in Tampa, FL and had a very negative experience with TN Appliance Exchange in attempting to fix our three-year old Maytag Dryer purchased at Lowes. The dryer wasn't heating up but otherwise working fine. The tech could not figure out the issue over four (4) visits, replacing a different part on each visit before finally giving up and telling us the dryer has an internal electrical short. This company was subcontracted by National Service Alliance who was hired by Sears Appliance Home Warranty Services. This began on 11/26/2021 and to this day (12/29/2021) the dryer is not fixed and Sears (and its affiliates) have done nothing, completely breaching their service contract and violating our trust. We are taking legal action whereas we have faithfully paid our monthly fee for the appliance protection contract. Sears has violated its name, its customer goodwill, and reputation. Just disgraceful to them and their dishonest cronies. read more

Great place. They do it all, from repairs to replacement parts to whole new appliances, I think they even buy old appliances. The workers are super nice and will take great care of you. Give them a call! read more

We experienced bad service with TN Appliance Exchange. They did not follow up with our request and delayed processing our service request until it passed the deadline. read more

Would rate lower than one star if I could - total scam artists! My dryer needed repair and my home warranty service assigned it to TN Appliance Exchange. The technician showed up in an old, beaten up truck, with no equipment, collected his service fee, said he needed to order a part, and disappeared. Neither I or the warranty company have been able to contact them for a week - they just don't answer their phone or respond. Steer very clear. read more

Don't use TN appliance exchange! They came out and removed our old refrigerator and installed a new one and in that process caused a huge leak with considerable damage to our condo and the condo below us. I spoke to a person by the name of James (goes by Teddy) who identified himself as the owner. He was rude and took no responsibility at all for the huge mess that he and his installers created. Of course we will now have to get attorneys involved and take them to court. Do yourself a favor and do not use TN appliance exchange. read more

As I sit here on August 10, 2020, I am very upset with the service I've received. I have American Home Shield you know exact coverage in cases like this when your appliance stop working. They assigned me TN Appliance Exchange my appointment was for today 1pm - 4pm. I called the facility to see what the ETA was spoke with Zack first who called the technician to have him or her call with ETA. The tech called at 3:10pm saying he would be at my home at 4pm. Well it is now 4:53pm nothing, called again spoke with another rep nothing. Then called at 5:06pm Dawn stated they have 3 people at the same time as mine "WHAT". She was supposed to call me back and she didn't. Called at 5:48pm closed 5:55pm the tech arrived just to tell me what I told the company in the beginning that the motor sounds like its outside of the refrigerator and the freezer has snowball ice inside. Now I've already lost all of the food in the refrigerator and freezer that I had no were to store. And the young men and I mean young men that came said that he will put me on the schedule and someone will be out here tomorrow to replace the gaskets and the motor. Really now I need to go get some more ice to try to save what is food I have left. Don't use this place because I am very upset with how this is going so far. read more

I still have the same washer and dryer I purchased! Still works great with no issues!

The staff is very friendly and cordial, however their products are very poor. We bought a stackable washer/dryer in September 2014 and after 5 service visits (some of which included a new machine) it still leaks. It has damaged our hardwood floors and caused us plenty of trips to the laundry machine. After the fifth visit my husband finally called and stated that we just wanted our money back. The business owner stated that they could not do that because they did not "have the money." The owner did offer to send someone out again but we are just tired of it because we know what the outcome will be. After taxes and a credit card fees we spent $600 for a machine that leaks all over our floor and we can't sell because no one wants to buy a damaged machine. Next time we will just spend the extra money on a reputable business. read more

I was a little apprehensive about ordering online from a used appliance store, but everything went quickly and smoothly. They delivered my washer and dryer in a fast and friendly manner and I couldn't be happier. I will definitely shop with them again in the future. read more

This was the worst experience ever !!!! I TRUSTED them to deliver the Products I gave Sku #'s for over the phone. Moving someone to Chattanooga. Not only did they deliver late on Friday just before they closed after completing the purchase on Wednesday, they delivered items I didn't select knowing I was traveling early on Saturday. Tried calling to discuss and was place on hold for 30 mins until infinity. They have never responded. Don't TRUST them. !!! Buyer beware. The power is in My HANDS !!! read more

I just bought an apartment size washer/dryer combo today and, since I am putting it in a rental house in Woodbury, have to pick it up later this week. The young man who waited on me was professional and helpful. I'll let you know how it works out once I get it into the house. :-) read more

Don't be fool by the physical location. Very professional worker. I would advise if you find something on line you like, go look at it immediately and purchase. Good deals go fast. read more

This has been the worst consumer experience of my life. As I sit here and right this on December 8th, 2017 I am still waiting for a technician to report to my home. He was scheduled from 1-3pm today and it is now 4pm. I started this process on Nov 17th. The lady that works the front desk "Sam" is the absolute rudest person I have ever talked with. She advised me (after waiting a week for a part to come in... this is 2017, right?) that if I made an appointment on the last potential day of delivery of this part that they WOULD NOT call me if the part came in earlier, telling me that typically if a part comes in early they call the consumer and get an appointment same day. I only put the appointment on the books because I had absolutely no faith that they would call me when the part came in. Sam became very rude when I asked about these processes and what they did with customers without appliances for lengthy periods of time. She went as far as saying that I was being rude and verbally abusive when she realized she was completely out of line and was talking to a customer the way she was. All of this after they basically called me liar when reporting the model number back to them. Yes, I had to find the model number on my washer AFTER a technician had been to my house and diagnosed the problem. That's also when they received the up front deposit, once they had that there was zero urgency to get the issue resolved. From what I can tell this company only gets business because of warranty companies that contract them out. I did not receive a call back from any calls/messages I left them directly and had to work through my warranty company to get anything done. In fact, the only reason that the technician is "on his way" is because I called the warranty company at 3pm to report that they were late for the appointment. I would absolutely recommend if your warranty company mentions TN Appliance Exchange, have them reassign immediately. I doubt seriously after reading all of these reviews that anyone would do business with them independently. Be wary of companies that offer additional services or benefits for 5 star ratings. read more